We have a Range Rover and a Jaguar. The Range Rove...

We have a Range Rover and a Jaguar. The Range Rover went in, under warranty to repair a fault in the emergency call system.
Dropped the car off on Tuesday and was told it would be ready the following day as they new the likely problem and had a replacement telematics unit in stock.
Went to pick the car up Wednesday evening to be told it wasn't ready. They promised it would be ready Thursday. Thursday came and went, no phone call to explain. Repeated phone calls to reception resulted in no one calling back. Got a call Friday to say that it needs a new telematics unit and it will be in on Monday????? I asked for a courtesy car but was told none were available.
We got car back on Tuesday with an apology. I eventually got to talk to the After Sales Manager and had a rant at him. He apologised and agreed that they have problems with communication.
He offered me a free service on my Jag with car pick up and courtesy car as recompense, which I accepted.
Car picked up on 10th Dec on time and phone calls to let me know what was happening, a marked improvement. On Thursday 13th Diagnostics revealed heated screen faulty but screen wouldn't be there until Tuesday 18th. I needed the car back for 16th so as the dealership were closed for Christmas I booked it in for 2nd Jan and was told the screen would be waiting.
Had a call on 31st Dec to say screen will be in on 3rd Jan which proved a big inconvenience for me.


After a number of phone calls and a conference call from the senior management team regarding this feedback, Beadles have offered us additional compensation which we have accepted. During the conversations they also explained some of the processes they have put in place to try and stop this happening again.
Based on what has been said I have decided to re-evaluate my feedback and give them another chance to prove that they do what they say they re going go do.