I have now had my car in more than 10 times since ...

I have now had my car in more than 10 times since it was purchased and faults still keep on occurring. Beadles Jaguar Watford have been unable to fix some of the issues. From the last 2 visits the work order has not contained all the issues or work carried out on the car. I have now requested this information 3 times and each time promised it will be emailed by close of day and it has not been provided. They always seem concerned and polite and then just do nothing.
Because of the number of issues I have a case open with Jaguar and I'm just trying to keep documented the issues and work carrried out on the car.
I love the drive and handling of my XF but the service department at this franchise couldn't organise a **** up at a brewery.

Comment after Beadles response - So the visit was arranged and Nigel from Beadles came for a test drive. I was promised a report on the outstanding issues and I have still heard nothing. This appears to be typical for this dealership.