After booking a Saturday appointment online, only ...

After booking a Saturday appointment online, only to be told in a subsequent phone call that this dealership does not do Saturday servicing, I opted to use the pick up from home and drop back option for a routine service scheduled for a Wednesday. Was shocked to learn only on the day that this dealer does not take telephone payments and that you have to be at home when the car is returned in order to make payment. This completely negates the value of this option for me. I was informed that the dealership would endeavour to return the car to me by midday when I needed to go out. However, I had no news by 1:34 pm at which time I managed to get through on the phone to Beadles at my second attempt. My plans for the day were therefore severely disrupted. I was promised a call from the Service Manager. This did not happen. Then, at just before 3pm I was made aware that a problem with the service meant that the car was not being delivered back and that I would be called later with more news. This call was not made and I was finally contacted to say the service was complete the following morning. Due to the payment policy I then had to leave work 75 minutes early in order to be home when The car was returned. Overall not satisfied with the service not being completed the same day (reason given was that a software update was needed - surprised that a main dealer was not aware of this) and that promised calls were not made to update me. I am unlikely to use this dealership for future services.

Update to the above. The dealership called me and have offered suitable redress. I am therefore uplifting my review to 3* from 1*. The dealership stressed that communication has been a problem but is being addressed and they do service cars on Saturdays!