Schaal Heating and Cooling Review

Had my furnace and ac replaced, great team that did the install. Very professional, Travis Speed was lead. I had incorrect water heater installed and was unsafe, they gave me a few options to make everything correct. A+

The entire experience was great! From the quote with Dan through the installation with Marshall and Nathan everyone was very professional and did exactly what they said they would do. Communication throughout was outstanding as well. I appreciate great customer service and Schaal has it figured out.

We had an outstanding experience with Schaal Heating and Plumbing this week. They came to our home to install a new furnace and air conditioner, and we were extremely impressed with all that they did. Matt, Travis, and Nate were beyond professional and took time to explain everything about our new furnace and ac. They were friendly, informative, and punctual in all that they did. We will definitely stay with Schaal for all of our heating and plumbing needs. Thanks, you guys!

Great experience. Professional, and personable. Look forward to next time.

Matt was very professional and courteous. Would most definitely refer Schaal and Matt C. to my friends and family. Honest and quick response on a weekend call.

Came home from vacation with no A/C. Schaal was at my home in less than an hour and to troubleshoot and fix the issue. Great customer service!

When I purchased a new heating and cooling system from Schaal, I also purchased eight years of maintenance. Every six months, THEY call me to schedule the service appointment. I love that they take the initiative for the appointments.

Today, it's subzero weather and our house was 48 degrees. Dave Cleek, senior technician, arrived within 2 1/2 hours of my call. He shared that Schaal called in extra help because they are so swamped. Dave was terrific and my house is warming up again. The issue was not the furnace---but rather user error --as I accidentally shut it off. Every interaction that I have had with Schaal beginning with the sales call has been very positive! I highly recommend Schaal.

Overpriced, found someone to do the needed repair for 1/3 of the cost.

I had schaal come out to check both of my ac units. First of all, he came late. Then he looked at only our bigger ac unit. Then he told me I need to fix a bunch of stuff that would cost almost $5,000 for the one unit! He spoke a lot of technical jargon, the capacitor, coils, Freon, etc. which it seemed to me that he was trying to use scare tactics to get me to buy a whole new ac unit because obviously I don t know HVAC jargon. In his explanations he said a lot of, if this goes bad, then this could happen , not that it was bad or broken already. So how could he speculate when or if it will go bad? I have heard of the technicians getting a bonus for referring people to purchase new HVAC units. I don t know if this is the case, but the technician was quick to set up an appointment for me to look at purchasing new units. Technicians should only be there to diagnose and tell you what s wrong, not try to sell you a new unit. I asked if he checked the smaller unit and he said he didn t because he didn t know we had 2 units (even though both units are right next to each other?). I asked how long it would take and he said an hour, which was too long because we had to leave as he came late in the first place. So he never looked at the smaller ac unit while he was here, but still left the appointment to have the sales person come for me to purchase new units. He never offered to come back to check the smaller unit. I paid the $99 for the so called diagnostic check, which was only done on one of my units. About a week later, I got an email for a free ac diagnostic test. I contacted them and they actually gave me a refund for that cost. Then I got a second opinion. Best Heating and Cooling came out, looked at both of my units explained everything to me and got BOTH units up and running for less than $500! What a huge difference in service! I would not recommend Schaal and would go with Best Heating and Cooling or at least get a second opinion and see the difference for yourself!

Matthew, Travis, and John completed an incredible installation. They were professional and efficient. The explanation for the installation and operation was excellent.

Chris, Benton and Travis were great! They were on time, friendly (even though my dog acted as though she would eat them), and carefully walked me through the functions of my new A/C unit. So far everyone at Schaal has been great!

Dan was efficient, well informed, and explained everything to me in detail. He is a true professional. Thanks.

Pete did an excellent job in diagnosing the problem and fixing it. Also elaborated on future solutions as our home systems are aging would need future maintenance. Pete talked straight forward and no BS. Felt confident in his recommendations and made sure I understood what needed to be done. Great guy!

Joe was very prompt on time,as well as very professional. I highly recommend Schaal Very Satisfied with the service..

Joey was great. Very knowledgeable. Explained every thing as he went along.

Great response time and very professional and helpful. Thank you!

100% satisfied. Dylan gave clear explanations of dianogis, service needs and future maintenance considerations. Polite and outgoing service tech. Very happy to recommend. Office staff were excellent in their communication skills also.
Later......the Todd and Mike team installed our new furnace, new A/C, duct work and air return modifications. Professional and courteous. Clean work. Explained everything they had done. Highly recommended.

Replaced my hvac system and water heater. Jeff did a great job explaining everything and my different options for systems. Nate and Dylan did a great job on the install and explaining everything once the job was finished. I am happy with how smooth everything went and my new system. The house seems to be a lot warmer even in my basement.

I've had multiple services from plumbing to HVAC. The techs have always courteous, knowledgeable, and thorough. The estimates they provide are well within reason for the high quality of work they perform.

Dylan has done a great job at servicing my air conditioning today. He inspected and cleaned several areas and also alerted me of possible upcoming concerns and ways to resolve those issues. He was a very pleasant person and answered all my questions on a very professional way. Thank you Dylan!

Schaal has a great group of technicians. We had a large 2 day repair of our GEO. There was a total of 5 technicians (3 the first day, 2 the second day) They were all very professional, personable and meticulous. They had a few minor set backs, and instead of rushing (day 2 was on a Friday), they worked very hard to get it right. Then they explained everything they did. I also love how Schaal texts you a pic of the technician when they are on the way. It s a nice added sense of security, especially if you are home alone. I also want to give a shout out to the lady who answers the phone. I feel bad that I can t recall her name, but she is the sweetest! Thank you Schaal for hiring great employees!

AC down. Inside temp registered 89 degrees, no breeze & high humidity. Several reputable companies contacted but they either didn't answer the phone or wouldn't be able to come out for another two days. Schaal was at the house within 7 hours. Schall's office staff & Repair Technician, Matt B was very courteous, knowledgable, informative & efficient! Matt is just a good guy! Appreciated his honest, straight forward communications! Thank You Matt for your expertise!

I was getting estimates on a new heating and cooling system with a couple company's after sitting down with Ryan he explained everything to my wife and I without being pressured to buy. I would definitly recommend him for your heating and cooling system needs.

I had my heating and cooling system installed today 8-27-19 Todd and Cody did an amazing job and explained everything to me. Schaal Heating and cooling is definitely the way to go!!

Our consultant Jeff was very personable, friendly and knowledgeable. He addressed all of our concerns and explained in detail what the process was, why it was necessary, and what the end result would be. We were impressed with explanation of how thorough the cleaning was going to be! Jeff even went above and beyond showing how to get a stuck air filter out and how to put a new one in. I felt very trusting of him and very happy with the service recieved. The customer service reps were also very kind. We didn't hear Jeff knock the first time he came, so we called back to set up a new time and the customer service reps communicated with Jeff. He was able to make it back right away. Again, great service across the board.

David H came and provided me with an estimate to replace our furnace & AC. I got call before his arrival, he was very pleasant, professional, caring.
Very through, calculated our needs, and submitted 4 different systems and there prices. Explained the difference between each proposal. Also provided optional services. I could feel his & Schaal's care and compassion No pressure, answered my questions . Left his business card and cell number.

Our serviceman was Aaron. He was friendly, courteous, explained clearly the answers to my questions. Outstanding, clean, and practiced good Covid-19 practices. Thanks, Aaron!

Joey is very professional and did his best to explain all issues and options in terms I can understand

I was very pleased with how well the staff listened to me and walked me through the service request. From the receptionist to the service personnel that came to inspect and fix my problem; I was pleased with the professional manner everyone used. Everything was well explained in advance and I am very satisfied with work that was done.

I plan to stay with Schaal for my heating, cooling and plumbing needs in the future and would strongly recommend them to others!

Schaal is a wonderful, trustworthy company. They deliver what they say they will , and on time. I have had two furnaces/AC installed by them in the past year and they are highly recommended. Dan Halstead gave me an excellent bid and the install team of Chad, Michael and Travis really did a great, clean job for me and my family.

Billie was prepared, knowledgable, and efficient. How she is available the next time I need help from Schaal. Thanks very much Billie.

There sales Rep was very pleasant and knowledgeable about everything he does.I was very pleased with him. Thank You

Dave was at our home r/t no hot water.
He was timely, kind, explained everything well. Recommend this company!

It s great to have Joey as my service tech again. He does a great job taking care of my heat and cooling needs as well as explaining to me anything that needs done.

Ryan came to quote a new HVAC system. He was knowledgeable, honest, and friendly. I would recommend this company, and Ryan, to everyone.

Fast, friendly and efficient. Benton and Travis were super helpful and made sure we understood our new furnace. Give them a 10+. Definitely recommend Schaal. From routing service to furnace replacement excellent customer service.

Very professional and courteous.Marshall and Nathan did a great job, thank you for working Black Friday and installing our new furnace and AC.

Had a very good experience. Tech explained things so I could understand. Very please.

Craig, Dave, Michael, and Jake were the best ! So helpful and very informative! Schaal will always have our business!!

Lake did a great job with my plumbing repairs today. He was timely and fixed our issues.

Great service! Called Saturday afternoon and he was available within 30min. He was very informative and efficient! I would high recommend him!

Joey did a great job and was very friendly and professional!!!

David was great with everything and answered my questions and more! He was so knowledgeable and excited for us to get our ducts/vents cleaned and sealed.

Schaal answered my urgent call at 7:00 on Saturday morning. Techs Chaz and Aaron were here the same morning. They diagnosed the problem, discussed it with me, gave me a reasonable quote, got the part, installed it, showed me the bad part. I agreed to start a maintenance agreement and they did the most thorough furnace maintenance I ve seen (I d been paying for a much less thorough job with another local company yearly for 15 years). Explained the process well. Ready for them to maintain our AC next spring. That spells excellent service to us!

Dan & Chad were awesome to work with. Schaal was fast in responsing to my message with 12hrs when our air conditioning was dying. Dan came out and got us repair to get us through the nasty heat wave until our new unit arrived. Chad & his guys were quick and friendly in get getting us all set up with our new equipment. Wonderful service all around..

Ryan. Was here did a great job. My parents and I have had Schaal since1955.

Had an emergency call for my furnace. These guys did a great job reaching out to schedule service, and were even flexible enough to adjust for us being out of town. Would recommend their service.

Pete spent 2 hours at our house, diagnosing and working to correct the problem. He was professional and knowledgeable and worked to make the repairs affordable.

Darien Smith was prompt, courteous, efficient, professional, and shared all of the pertinent information regarding our heating system. We would welcome Darien as our technician when we reach air conditioning season.

Dylan and Lloyd provided great customer service! Would definitely recommend Schaal

We came across scheduling conflicts in the beginning but Schaal was able to work it out to get me in. Joey was a great tech and would be happy to have him inspect my furnace and ac again.

Very helpful and honest. Explained things well, and gave details of all my options.

Billie has been on service calls before to my house and she has always been friendly, detailed, and professional. Recently she spent a good amount of time ensuring her initial diagnosis was correct. She examined all possible causes, tested indicators, very thorough and there was NO CHARGE for diagnostics. I've only use Schaal for 23 years because I have always felt they were the most professional, reliable, and did quality work. The gesture to not charge for diagnostic visits during COVID is an amazing gesture. I really appreciate Billie and the other Technicians for their assistance through the years.

The technician that helped me was Jordan ,however when I looked him up he was not found on there site. I liked how he was very informative about what was wrong with my heater but I did not appreciate how he did extra testing just to try and unwell to me when he was done.

Always professional and they took the time to do the job right. Thanks Michael and Nate!

From repair to sale of new system to installation, very satisfied and impressed with every person we have dealt with through our experience. I would highly recommend.

Dan was very friendly, knowledgeable and took the time to answer all of our questions. I was impressed that he actually knew a few hockey players too

Ryan was very informative and provided very useful information for me to consider as I make my decision to replace my furnace and air conditioner.

Chad, Nate and Nathan came out today and installed my new furnace, air conditioner and hot water heater. They did a wonderful job and their work areas were left cleaner than before the install. When I panicked because the air conditioner seemed so big, Nate answered my questions and reassured me it would be quite than my old one. It is!! Chan answered my questions regarding the furnace, hot water heater and helped me better understand the surge protector. He also took a picture of it and wrote Happy Birthday for me!
Thank you Schaal Plumbing, Heating and Cooling!
Thank you Ryan for the estimate and answering my questions as I made-up my mind between the three quotes I requested!
Thank you Chad, Nate and Nathan for completing the work, answering my questions and showing me how each appliance works! You made my birthday better!

Great service as always. Easy scheduling & great communication. Neil arrived on time & was friendly, professional, had taken the time to look at our service history, & completed the maintenance quickly & thoroughly.

Dylan and Scott were the guys who came to install my new furnace. They were both very professional and did the job quickly. I hardly noticed the were here working. The 2 gentleman that helped me the day before (don't recall their names) were also great. Everyone I've dealt with in this company has been great. They are very quick to come to help. My problems started 1/11 and were taken care of by 1/12.

Ryan was knowledgeable and let me know all options and pricing that was easy to understand

Explain clearly what I need to be done, free quote, really professional.

We have loved every encounter we've had with technicians with Schaal, but today with Jason was beyond great! My 4 year old boys were so excited someone was coming to the house and they couldn't wait to say "good morning" So when Jason arrived they were immediately full of questions and wanting to talk to him. They wanted hugs, and Jason was so great and gave them hugs and high fives. He took the time to ask each of them their names and then called them by their names the whole time. He was here for routine maintenance and cleaning, so not much interaction needed but he was so friendly. One of my boys gets very upset easily and one thing that bothers him is when people won't talk to him/ answer his questions.... Jason took the time to talk with my son and answer his questions about our furnace as he was working, as well as questions about himself that my son asked. He told me it was completely fine and he didn't mind, and he never acted like he minded. We were all very impressed! Thank you schaal for always giving us good experiences, but especially thank you Jason for going above and beyond today!

Communicated clearly. Very professional and appeared to be very knowledgeable. Left work area clean and tidy. Good price compared to quote we had from another plumber.

Very impressed with Matt, great service. Katie in the office also very nice and great to help us as had no a/c. Thank you so much!!!

Absolutely hands down love the company I work for and the to be apart of the best team out there thanks guys Chad, Nathan and Michael for installing my new furnace and ac

Austin Bellis does a great job technically and has tremendous personal skills. Please send him back again. I appreciate his assistance.

We ve had two appts over 2 business days. Both techs were on time, friendly, and considerate or my home and my time. So far, so good! Edited: install day went well! Took two weeks from the first appointment to get the install completed, which was disappointing; apart from that, it s been a stress-free experience.

Very professional. From start to finish the process was easy and went without a hitch. Any questions we had were answered quickly. When it came time for the install and duct cleaning they left the work area in great standards. I highly recommend Schaal for your heating and cooling needs.

Very thorough, thoughtful service. Bryan is a professional

Furnace went out overnight. Travis came out to repair, and he had it diagnosed and repaired in less than an hour. He was super friendly, helpful and informative. As a new homeowner, Its a nice feeling knowing I have a good servicer like this around.

I had a great experience with Schaal to replace my furnace, AC, and water heater. It was a huge job as the existing furnace was massive and very heavy. I had Marshall and Benton working on the job. They had their hands full with a complex job that included creativity and troubleshooting. They worked hard all day and were very friendly even though it took them over 12 hours. I would recommend them to friends and family as they did a great job.

Chaz explained an issue with my furnace, reminding me of the warranty so as to get the work done now - also talked about a few other services and explained the process plus answered questions I had not asked yet! He was professional, personable and courteous, seemed to know what he was doing which set my mind at ease. Thank you Chaz!

Dave was a very thorough and competent technician and got my central air unit up and running in under an hour.
Offered great advice and definitely made the experience as hassle free as can be.

Aaron Waseskuk did the winter maintenance on my furnace today. He did a great job and explained everything to me.

Matt came in and did the regular maintenance on our furnace, he is very professional and personable. He explained everything so I could understand. I appreciate that.

He did a great job explaining what our issue was. Then he walked us through what needed to be done.

Scott and Marshall gave us great service today. We are very pleased with their work and are thankful for their time.

Billie was prompt and friendly, answered all our questions, very knowledgeable and left the area clean.

What a fantastic asset Joey is to Schaal! He was extremely intelligent in knowing and explaining all the aspects of the issues and maintenance he performed on our systems. His customer service attitude was most obvious from the moment he entered the door. We have NEVER been disappointed with any of the service employees Schaal has sent to our home over the past 35 years, but Joey was a step above!

I was very happy with the work done. They arrived on time and worked professionally. Thank you Schaal Plumbing.

Chad and Nathan did a great job. They were polite and very efficient. Very happy to have met them.

Great experience with a truly professional company.

Colin was wonderful this morning with performing my furnace check-up, replacing filters, etc. Thanks Schaals for always sending the most skilled & nice techs!!

We re always pleased with the service provided by Schaal and the technicians have all been good to work with. We ve been using their service for over 25 years.

Exceptional service! Came same day as called. Tony was very professional, explaining and showing all he found, and repaired the problem quickly. I was very pleased with the entire process. Thanks to Tony. 5/27/2020 had a furnace, air conditioner and water heater installed. Ryan Renfro came previously and gave an estimate--made sure I understood everything. Michael Lloyd and Travis Speed were the installers today. They were very careful as they worked, cleaned up afterwards and explained everything to me when finished. I appreciate their professionalism and concern that I was satisfied.

Window was set between 8am and 9am, I received a call that Billie would be at my home at 8. 7:50am rolls around and here comes my tech even earlier. Nothing but great service since Schaal installed my unit a year ago. Will continue to use them and reference them to friends and family!

We had a complete system installed with duct work. Ryan did a great job walking through options and was really knowledgeable. Todd managed the install and was exceptional. Very high quality install. We would definitely hire them again!

Hayden did an excellent job fixing what another local company did not attend to during their service only 3 weeks earlier, that caused a downstairs flooding situation, which left me with a tremendous bill in flood damage, which occurred while we were up at Mayo for several days. The company who I paid for the regular service, would not come until Monday even though I pleaded with them, my downstairs was being flooded by the issue. Schaal came out during off hours and took care of the situation promptly and professionally.

So far Schaal has taken care of us. They are reasonably responsive and helpful.

This team gets after it. They crawled under the house to provide a detailed quote. Appreciate the attention to detail.

I'm rating them a 3, not because of the service technician, but because they rescheduled me 2 times for my first checkup, after spending $8,500, and then missed my 1 to 3 timeslot. I had to call them to see what's going on. They said they were "running behind", in which I replied they should have called and told me. They finally got a technician to my house a little after 4pm. The technician was great and they did give me a free filter for the hassle. If it wasn't for the technician and great job he did, I would have rated them a 1 or 2.

Update on 11/26/2019-Had the second visit and all went well. The service technician, Jason, explained what he was doing for each check and answered all my questions. Jason gets a 5 star, but I have to leave my original rating of 3 stars due to all the issues before.

Aaron was great! Everything was done quickly and thoroughly.

July 31, 2020 - Matt B. just tuned up my 3 almost 4 year old GEO unit, which he replaced some major components within last years. Matt is very patient & a pleasure to visit with while he does his precision work. Don't mean to sound weird, but actually kinda look forward to having Matt B. maintain my GEO. He tossed me hints to look for when my warranty expires & may end up needing work done later?

Anthony did a wonderful, quick job replacing water heater gave me options, to wait or do it now. 19 year old water heater, got many more years than expected from it, so bought new one. Great resale option when selling home some day. He did entire job alone, wheeling old up stairs on his own. Cleaned up. Great job Anthony .

Great technician. He had all the information I needed to make decisions