Anonymous Q

Review of Schaal Heating and Cooling

I had schaal come out to check both of my ac units...

I had schaal come out to check both of my ac units. First of all, he came late. Then he looked at only our bigger ac unit. Then he told me I need to fix a bunch of stuff that would cost almost $5,000 for the one unit! He spoke a lot of technical jargon, the capacitor, coils, Freon, etc. which it seemed to me that he was trying to use scare tactics to get me to buy a whole new ac unit because obviously I don t know HVAC jargon. In his explanations he said a lot of, if this goes bad, then this could happen , not that it was bad or broken already. So how could he speculate when or if it will go bad? I have heard of the technicians getting a bonus for referring people to purchase new HVAC units. I don t know if this is the case, but the technician was quick to set up an appointment for me to look at purchasing new units. Technicians should only be there to diagnose and tell you what s wrong, not try to sell you a new unit. I asked if he checked the smaller unit and he said he didn t because he didn t know we had 2 units (even though both units are right next to each other?). I asked how long it would take and he said an hour, which was too long because we had to leave as he came late in the first place. So he never looked at the smaller ac unit while he was here, but still left the appointment to have the sales person come for me to purchase new units. He never offered to come back to check the smaller unit. I paid the $99 for the so called diagnostic check, which was only done on one of my units. About a week later, I got an email for a free ac diagnostic test. I contacted them and they actually gave me a refund for that cost. Then I got a second opinion. Best Heating and Cooling came out, looked at both of my units explained everything to me and got BOTH units up and running for less than $500! What a huge difference in service! I would not recommend Schaal and would go with Best Heating and Cooling or at least get a second opinion and see the difference for yourself!