We had afternoon tea at the Rubens in celebration of having been there 25 years ago. Our experience then was fabulous, but our experience this week was nothing short of spectacular. Food was delicious. Ambience was intimate and quiet. Our over the top experience was really the people. The staff were wonderful - especially Lucy who ensured everything was 110%. Would definitely recommend the Ruebens.
Fantastic property right next to Buckingham Palace and across the street from the Queens Stables. They take great care of their guest. We'll be back
Amazing service. Great location. The staff is very attentive.
The Rubens is a stately hotel with convenient access to the Victoria tube station. It is a 5 minute walk to Buckingham Palace and entrance to the mews is just across the street. The staff are all very courteous and helpful. The continental breakfast offers a wide spread of food for a price that reflects the decor (inespensive food options are nearby and easily accessible though). I would stay again in a heartbeat as long as I had the income to afford the rooms.
Location, location, location. You're right in the center of victoria. I can use the "tube" to pretty much anywhere.
The hotel itself is pretty old. The lift is tiny. And the hot water is a little tough to control.
They Rubens is a 5 star hotel that sits right across the street from Buckingham palace and especially the Mews. It is very convenient to Victoria station and to all the attractions great walk around the city from here.
Favorite place to stay in london. World class service
Stunning. Amazing bar will be back in the New Year. 6 Stars.
This is my favorite hotel in London. The word quaint was invented here sometime in the previous century.
Lovely old hotel practically on the door step of Buckingham Palace. Typical smaller room as expected in London, but well appointed, clean and neat.
I think overall I had the feeling that "my grandma would love it." It was fancy in all of the silly ways I didn't care about, it had people standing at every corner just to say hi and every staff you tried to get help from was sure to ask you about your day. However it failed to provide actually useful comfort. There was a single elevator which was often in use, there were few signs indicating where on the floor my room was, the toilet barely worked and the room was quite cramped. But they sure had their logo monogrammed over every object in the room! There were also things that I assume were supposed to be nice but really failed to be that way such as the awful blue light in the bathroom that couldn't be turned off and there was "junk" covering every surface in the room so that I had no space for my own stuff. My key also stopped working after the first day but I'll assume that was a rare issue.
I think it is clear I will be staying somewhere else the next time I'm in London.
Great location, clean place, attentive assistants. Summary the gluten free breakfast service for which we have chosen this hotel, is definitely not up to the place neither for competence nor price. In the city you eat and you can have breakfast safely in half the price. Too bad because the position really deserves.
Great and welcoming staff. Atmosphere is incredible.
Had a delightful stay here in December '17. The hotel is in a fabulous location, just down the street from Buckingham Palace, and across the street from the Royal Mews. Was able to walk to Winter Wonderland festivities at Hyde Park. Also nearby is the Victoria train/tube station. Convenient for getting around London. We very much enjoyed our twin room. The beds were comfortable, had flat screen tv with large channel selection. Rainfall shower in the bathroom was great, but the bathroom did lack ventilation. Took a while for the steam to clear for the next person. Room included A/C (not necessary in winter, but had to turn on to clear the steam from the shower), in room safe, hair dryer. Check in was a bit of a disaster. Not very smooth, and had to return 3 time to see if room was ready. Don't be hopeful for an early (prior to the posted 2:00 p.m.) check in. Not possible, for us anyway. All in all, good hotel, clean comfortable room, and great location.
Attentive staff!
Good restaurant with live music.
The Portuguese waiter Antonio is very friendly.
Room is not very spacious.
We had tea there while waiting for a our friend to get off from work. The staff was so amazing and fantastic. They checked our luggage for us and our coats. The concierge made small talk with us while we waiting till tea opened at noon. We were blown away with the delicious house blend tea, sandwiches, and scones. We were not rushed through tea and even invited to help ourselves to the candy bar afterwards. Seconds of anything were offered and while we did not need dietary changes, they were offered to guests around us based on needs and preferences. We couldn t have asked for a better first day in London. They even offered to keep our luggage the rest of the day for us while we went sight seeing until our friend could meet up with us. The service was just fantastic. Thank you and your staff!
Stunning, elegant traditional English but not stuck in time. Truly excellent service. You might catch a glimpse of the Queen exiting Buckingham Palace... Her private entrance is right across from the hotel's tea room!
Review on my experience with afternoon tea. The menus and tea options are pretty cool as the quality and thought behind the food option including pastries . I loved the scones however the pastries looked good but I don t like citrus in my More
Excellent service, friendly staff and most helpful. Superb location to explore the capital.
Very nice place to relax and have high tea after some sight seeing in Westminster. Perfectly located across from the beautiful Buckingham Palace. There are three seats looking out into the Palace through the window.
I should mention the tea and scones are unmatched.
The hotel is appalling for that category. The tiny rooms, it smells weird, the decor super old and they are not soundproofed so you hear any step, with carpeting and all old. The shower without hot / cold water. I do not recommend it at all
I visited here. I hope one day I can afford to stay here a week or so. An eat food. It's amazing
Beautifully decorated. Attentive service. Location is superb as it s away from the common masses but close enough to all the premier locations of London. Fan of Red Carnation and this property does not disappoint.
We had come here for the afternoon tea to celebrate baby shower. The spread and the service was excellent. The staff were very warm and attentive. Coronation chicken sandwich is outstanding.
The service could have been improved. We are vegetarian and on the 3rd attempt they still put chicken in one of them. Also the quality of some of the sandwiches were slightly dry. Nevertheless we had a nice time, but I doubt if we would make a return visit.
Wonderful service. The most attentive, helpful staff I have ever encountered. The rooms were lovely, with excellent facilities. The location was great, very convenient. The entire hotel was very child friendly - the best attitude out of many 5 star hotels in many countries we have stayed at. My 7 year old daughter agrees! A special mention to Stuart the doorman who really added the final friendly, knowledgeable, welcoming polish to a terrific stay.
Very welcoming. Gorgeous food, drinks, Service & atmosphere.
Lovely staff, friendly and helpful. They take care of the detail. Highly recommended Perfect location
This is the third time we have stayed at the rubens. We stayed here in September for my husband's 60th birthday. Excellent as always the staff were amazing nothing is to much trouble. Service and food was first class. We stayed there for three nights and had a great time.
The staff are always so friendly here. The classic rooms can be a bit small, but anything above that is very well designed.
We stayed for few nights at rubens. We booked via booking and the room we got was different and old than pictures on booking. But our experience staying there has been great because people who works there and extra services and amazing breakfast they provide. So we decide to give it 5 stars . Thank you for great hospitality. We might visit you again.
The Rubens has so many wonderful qualities:
- A very accommodating, attentive staff.
- The interior decor and exterior architecture exude sophisticated, classic luxury.
- Fantastic location and within a short walk of Buckingham Palace, The Royal Mews, and Victoria Station.
- Rooms are very nicely updated and well appointed.
We will definitely be returning in the future.
Had a special birthday trip booked here for the upcoming weekend. Unfortunately I had to cancel due to the current Government advice and the staff couldn't have been nicer about it despite the stress they must be under.
I look forward to staying once all this mayhem has blown over.
We had high tea after a tour of Buckingham palace. The food was excellent (in fact we could not finish all the cakes and had to have a take out) and we even got free drinks as we had to wait a few minutes at the bar. Highly recommended.
Good place with good vibe. Single rooms can be a bit tight and wifi signal sometimes is not stable or has dead zones in the room
Great hotel! Location was perfect - just across the street from the Royal Mews and minutes to the palace. The staff was very helpful and friendly and took great care of us. Breakfast and dinner in the English grille was great. Also enjoyed afternoon tea service.
Very comfortable and cozy at a very reasonable price. Very polite and friendly staff. Right next to Buckingham palace and just a mile away from regent strret, Piccadilly etc...super convenient!
If you have kids then this is the place to go
Luxurious, great staff, English grill is just divine and the way they look after kids is just unreal.
I had a wonderful time at The Rubens at the Palace. The location is amazing, a quick walk to Victoria Station, a quick walk to Buckingham Palace, Westminster Abbey, and so much more. The staff was phenomenal and the room was very nice and clean.
Old fashioned. Very British. Irritating noise coming from unloading of cargo trucks next door.
Fantastic location, excellent service and the most friendly staff. Highly recommend.
Fantastic grand hotel serving beautiful food, eloquent staff whom are all very helpful.
Slightly dated but very nice and clean. Best in my room wasn't reliable
Great service, great location - I am a repeat customer
Our favourite London hotel. So convenient close to Buckingham palace and Victoria stations. Our room was excellent, the food superb and the staff wonderful- very friendly and so helpful. Don't miss the Bbar for food, excellent dinner and open all day so perfect for an early meal before a show.
Beware of the doormen. They will try and get you one of their friends to take you to the airport when you ask for a taxi. I requested a London black cab as they are the most reliable and know where they're going. The doorman told me More
Excellent afternoon tea and cocktails. Have a good selection on the bar menu too.
Very friendly staff and good location right by the palace. Nice walk to St Giles High Street in 30 mins. Bedding very nice but mattress a little hard. Reasonable for the location and a bonus of free coffee in the morning!
An absolutely superb experience. The family was looked after from start to finish. Excellent food and friendly and engaging staff. I cannot reccomrec it highly enough.
Patrick at the front desk was so nice and helpful. The food was delicious and the staff was just so friendly. Great location! Room was a great size and the bedding was so comfy and fluffy
Had our office Christmas party here, bed room was on the small side but tastefully decorated. Service at the front desk was great and the food for the party was delicious. Only downside was the view out of the bedroom window.
Beautiful hotel and fantastic staff members. The bar looks like from a Russian fairytale and the afternoon tea is just incredible!
Charming. Great location to Victoria Station and Buckingham Palace.
Very comfy, well located, nice staff and very good food. The crushed red velvet in the bar can be a bit much but it s in keeping with the hotels style. One of my favourite places to stay in London, particularly with rooms overlooking the Buckingham palace stables.
Very nice, meeting room fine, good coffee and nice fresh cakes
A very nice hotel in the Victoria area! Located not far from the Queen's Palace, the Rubens welcomes you in a revisited classic English style that fits perfectly into our era. The room was big enough and clean! The staff, who can not do enough for you, reminds you that you have just entered a 5-star hotel! We were pleasantly surprised when Margaux from the afternoon tea approached us in French! I also strongly recommend going to the afternoon tea to enjoy a delicious selection of delicacies and teas in the afternoon! A must if you are visiting London!
Today had breakfast at Ruben's and the service was fast and efficient and presented in good manner and staff is very polite and welcoming.
Last time I'd stayed at a Red Carnation Group hotel I really enjoyed it, and so too this time, maybe a decade or two later! They really make the effort to make the guest feel the stars, I've stayed in many hotels around the world and all over London, and the Rubens had some of the most attentive staff of any. Always a fully stocked reception and concierge desk, one or more doormen, etc., and all seemed eager to make my life as a guest easier. I had a room in the Royal Wing, which I guess are premium rooms, the corridor to it was beautifully sumptuously decorated in fabrics and mirrors, and the room was well appointed, if not particularly large (as one expects with London and Paris, rooms are generally small, perhaps the fitting of en suite facilities to previously more generously sized rooms caused this in the older, established hotels?). The TV was hidden in a pop up unit, which was great as it didn't intrude on the room. Only a small TV, and the interactive system was a little old fashioned, but I wasn't there to watch TV. Location is superb, close to Buckingham Palace and the wonderful Royal Parks (which pretty much connect Westminster with Kensington, and are all wonderful). Would stay at this hotel and chain again.
Excellent hotel. Highly recommended. I love it here. Great service and beautiful surroundings.
This is a centrally based hotel. Fantastic breakfast which is highly recommended. Rooms are small and hotel is old style.
I attended The Rubens at the Palace to view two of the smaller sized function rooms for hire. The staff were very very friendly and helpful. The rooms look very well decorated and maintained and had a luxury feel.
We went here for afternoon tea. The service we initially received was good but we were then left waiting over half an hour for our food (other tables that arrived after us were given their food before us). After we told them we had been waiting for a while they came with our food within minutes. As afternoon teas go, it was ok.
We stayed in the Rubens for two nights over Christmas (2015) and I have to say how excellent we found the, accommodation, the general areas, the food & dining room, the bar, reception and even before we arrived the service from reservations. The service provided by the staff in particular, with their politeness smiles and always so helpful was really appreciated. Also the delightful treatment of our dog Brody and the effort made before our arrival. The hotel s policy of keeping the pet with you at all times is most unusual and the best we have experienced anywhere. The staff all treated Brody as special, which made our stay all the more enjoyable
Similar to The Charing Cross Hotel (lots of English character and charm); I recommend to stay here for the peace and quiet atmosphere - away from the hustle and bustle but very close to what London has to offer.
i love this hotel. Staff is great, breakfast suberb, ask for street facing room if you stay more than one night.
Delicious afternoon tea in classic fine surroundings with good service. We were unfortunately a little bothered by a VERY loud game of piano playing, it had been more cozy if they had scraped amplifier ropes
We chose The Rubens for a night stay in London for our anniversary and we were totally thrilled with the decision. The greating upon arrival was warm and welcoming and the hotel itself looks elegant and sophisticated. The staff went above and beyond to provide us with the romantic night we were hoping for and cannot praise the front desk and housekeeping teams enough. We will definitely make this the first choice for the next time we stay in London. Thoroughly recommend this hotel.
Afternoon tea at the Rubens, probably the best we've had. Generous portions, delicious food and friendly service. Recommended.
Excellent customer care and all the restaurant experiences were incredible - we visited the main restaurant for dinner and breakfast, the Indian restaurant as well as the high tea. All exceptional. Definitely highly recommended!
Hotel is like walking into a British history book. The staff are very nice and accommodating. They took care of our bags until the room was ready. The room was clean and the bed was very comfortable. Plus, you are minutes away from the palace and the transit stations i would highly recommend.
Great place! Great staff, cannot wait to come back. Make sure to stay in a King Suite, well worth the money.
Nice place for an afternoon tea. However, they asked us to wait at the bar for the table but then they forgot us.
rubenshotel.com
