The hotel was fine for business traveling. It is very close to Buckingham Palace, so I did see a number of tourists staying. The rooms are really tiny - especially for an American. The breakfast was nice, and the shower/towels were high quality.
Overall I would stay again for the price.
We attended a whisky tasting with Angelo. Well worth the experience.
Excellent, centrally situated for easy access to all attractions
I have to give this place a 5*. I took my mum to the afternoon tea and it was her first time going and my second time. The Afternoon tea manger Melaine was absolutely amazing. She made us feel and home and really look after us. We enjoyed our experiance so much that we definitely go back. Thank you to the afternoon tea team for looking after us.
We went to the new Leopard Bar to enjoy a good whiskey. The map is excellent and the reception was great.
Nice enough not so hot if you're coeliac and dairy free.
This was my first time in London and the food & accommodation was fabulous also on the bus route for bus tours. loved it.
I loved this hotel! It is worth the $!! The view of the Royal Mews is such a great sight for a tourist! The rooms (for two very tall Americans) may feel a bit snug, especially space to walk around the bed, but you won't care once you see how comfortable & plush the bed & bedding is! The room was beautifully decorated as well as the entire lobby & restaurant & bar downstairs. Very classy! What was really great was that even though it was so nice, the staff was not snobby but instead very friendly & helpful!
Wonderful hotel in a great location for visiting the sites in London
Beautiful hotel.lovely friendly staff.room excellent over looking horse guards. Did one night stay which some other large hotels in London don't accommodate in the summer.
My husband and I were there from 10 to 14 December this year in this fabulous hotel, exceptional breakfast, super service, wonderful staff ... thanks for the hospitality. We'll be back
We only had a coffee here, a special one. Certainly reconmendable. Friendly staff in a surprisingly crowded bar. Prices were as expected this close to Buckingham Palace. Try to avoid this place when you are alergic for dust though, there are many carpets triggering the allergy.
This hotel is for some one who wants to stay in an old nostalgic hotel. It s all wood so you hear every step. Bathrooms are quite small so wouldn t recommend for old people. Staff are quite nice and the location is excellent near Victoria and the nova center.
Very traditional and exquisite quality. Service from yester year. Highly recommended thank you for the welcome and service.
Awesome hotel, good situation. The treatment of all the staff could not be better, always pending of you and super friendly
Absolutely amazing hotel. Very attentive staff and stunning food.
Great place to stay nothing is too much for the staff,very accomadating,professionally run & well priced,would certainly stay again
Getting ready to return to The Rubens, I want the same room, in Aug.. any chance? Love this place
The showers are not very equivalent to American bathrooms but other than that everything is great.
WE HAVE STAYED MANY TIMES AT THE RUBEN'S AND LOVE IT WITH A PASSION. OUR GRANDSON HAS BEEN WITH US 3 TIMES AND HE LOVES THE ATTENTION FROM THE STAFF. THE BREAKFAST IS AMAZING - THE AFTERNOON TEA IS SPECIAL - THE LIBRARY IS WONDERFUL - THE CARVERY IS FAB. ONLY ARRIVED HOME 2 DAYS AGO AND PLANNING ANOTHER TRIP. I HAVE TO SAY EVERY HOTEL NEEDS A MARTA!! SHE IS WONDERFUL !
Very nice hotel breakfast was 10/10 very helpful and kind staff would definitely stay again!
I can't say enough positive things about this hotel. First of all, it's absolutely beautiful, and in a perfect location that is central to Victoria station to go anywhere, Buckingham Palace, but also quiet at night to sleep. The staff were amazing, going above and beyond for anything. Sadly, I didn't get everyone's names, but Abbas, the night manager was so kind when we ran into a problem with the toilet, and when it couldn't be fixed we were moved as quickly as they were able. The smallest thing was met with them bending over backwards to please us, which was so kind. The breakfasts were great, and service at The Library with Shane-unparalleled. The one thing is the rooms are a bit small, prior to our move, the room between the bed and the wall was quiet snug, and the TV on the wall jutted out, so if you weren't careful you would bounce off of it, so if you can, get the next level room up. Otherwise, I honestly can't see myself staying anywhere else if at all possible. The only issue I ever had here was a rude woman at breakfast who I believe challenged me to a duel...but hotels can't screen for everyone ;) Seriously though, if you want a great hotel in a great location with everything you could want. Stay here.
Beautiful hotel in a central location. All staff very friendly! Food and drink are very expensive though!
Had afternoon tea here and had a great experience. Service was excellent, thorough, good communication and very attentive. The tea was good, scones were fresh, food was tasty. The hotel is historical and looked very interesting.
Great hotel: great staff, great service, fantastic location, good food and clean comfortable rooms.
Rustic and quaint hotel. It's real charm is not the old architecture and history across from the palace, but in the great workers and staff that attend to your every need. It is far from modern luxury, but the accessibility of the location and services are hard to beat. For the money, this is one of your best values in a short stay.
Location is right in the heart of London... within walking distance to Buckingham Palace and other local attractions. Rooms are nice and well kept. Service was amazing and very accommodating.
Loved the chicken sandwiches! Scones come out warm! Lovely surroundings
Directly across from Buckingham palace. Friendly, helpful staff. The hotel has a great classical character and charm and feels very cozy. Safe location with many amenities and two blocks from Victoria underground station.
The service was faultless and the food was delicious! Great for gluten free too!
Highly recommended.
Beautiful place with stellar service. Food is very good. The location is also fantastic. It is across the street from Buckingham Palace and also right next to several popular theaters. Our rooms were a little small but comfortable. It wasn't official until now - five .
Nice decor and atmosphere but slow and forgetful service.
Very friendly staff. Great food in the English grill. Nice atmosphere. Good Full English breakfast, although it was difficult to understand what the options were for ordering.
The standard room was OK. The room was clean and had a big comfortable bed. It came in handy that there were USB charging sockets throughout the room. The bathroom was small (but also clean) with a shower prone to overflooding. We had a temporary building-construction in front of the windows and when we reported the obstructed view a solution was promised but never came. Overall a good hotel near Buckingham Palace.
I'd have given five stars, except for the unfortunate incident of the fire alarm during the night-time.
Opposite Buckingham Palace in such a prime position! Beautiful decor and amazing rooms. Restaurant food is delicious with an exciting menu. Staff are brilliant with excellent customer service standards. I thoroughly recommend this top notch hotel.
The ambiance is truly welcoming and relaxing with modern and classic decor. Definitely a priceless experience. The foods are really delicious and full of flavours as well as the tea. The service is surely top notch and the staffs are all friendly and attentive. I highly recommend this place to all travellers out there.
Very comfortable hotel centrally placed near key tourism areas
Lovely and beautiful place that surely treats you as royalty. The doorman is very kind and helpful, he assist us upon entering the hotel. He carries our entire luggage and welcomes us with a smile.
Did the high tea. Loved it. Food fantastic. Super staff. Excellent and appropriate live music. Never thought I'd pay that much for tea! Worth everything it cost for the 3 of us.
I found a mouse in my room, which for me was a deal breaker. Old crowd. nice drinks area with live piano player at happy hour
Had Afternoon tea and it was devine. Adrian and Carlota were proving excellent service. Highly recommended
Could not fault it , service ,food, was worth every penny.
What a lovely time I had here! My daughter took me to tea for my birthday. it!
Amazing hotel with great service. Perfect location, right down the street from victoria tube station and Buckingham Palace. My husband and I stayed here for our first anniversary and the staff could not have been kinder! 10/10 recommend.
Fantastic ambiance, good food and friendly service
So elegant. But very tight space to move around in. But the service is beyond great. Location is so great.
This place is such a gem. I love going to the cafe/restaurant area for a quiet cozy herbal tea. Very relaxing. Tea pots are around 5-6 pounds each, so not for someone who does not want to spend that much on a tea.
If you really want to stay in a matchbox room and be treated poorly by their staff, this is the place for you to stay. Also, the prices are not cheap either. The location is quite central if you want to hang around Victoria or the palace.
Beautiful hotel with such lovely friendly and very helpful staff. They all make you feel so welcome.excellent breakfast and we had a lovely meal in the restaurant.very relaxed and chilled out bar for evening drinks..
Nice room with good air conditioning. Excellent shower. Room small but great location next to Buckingham Palace
Me and my wife stayed here for 4 nights. We both loved the room and far warning the room is European size. The service was excepitional from the door man to the concierge. My wife and her friends loved High Tea searved in the hotel. The location is great 5 min from the palace and 15 min to the Eye of London.
Hotel is smart, but somewhat tired, with a collection of small faults and defects that unfortunately detract from the whole.
Room was nice but small (probably normal for London).
This hotel bent over backwards for us on a 'latermoon'. Very happy with them, they were very nice. The food was great (teatime + breakfast) and the hotel is in a perfect location for touristy things.
The hotel brings a lot of history to the area - understand that. The rooms are very nice, but far from modern.
The rooms are well appointed, and the service is exemplary. Breakfast was included with our room rate, and we loved the quality of the food and level of service that we received. Everything about our stay was truly fantastic.
Amazing staff and service. Really cosy bar and outstanding restaurant.
We had the ultimate experience of having High Tea at The Rubens at the Palace. From the moment my best friends and I walked in, we were treated like royalty. From the gentleman opening up our taxi door to the desk staff greeting us. It was delightful. We had reservations and were seated immediately. We were on awe of everything. The maitre d was so lovely. The waitress was amazing. I had the Queen Jubilee tea, my friends has the Earl Grey and one that literally blossomed. We then had the amuse bouche, which I never had before. It was to wet our appetite for things to come. We then had sandwiches, beautiful conversations, listened to a piano player who we all just fell in love with, all had a moment where we cried a bit because of how overwhelming this experience was. It was a dream come true for the 3 of us who had been best friends since high school. We all agreed this was the most memorable moment from our trip. We were treated with such warmness. Could not recommend the High Tea more. Imagine if we were guests?!
Booked for my partners birthday as had read good reviews about the place and it didn't disappoint. On arrival we told reception we were there because of my partners birthday etc, and whilst we were out they had a cake made for her and waiting in the room for when we got back with a note saying happy birthday. The room was nicely furnished and the bed was really comfy! And the new yorker bar at night had a brilliant atmosphere with live singing. Thankyou for your hospitality, and hopefully we will see you again!
Nice very English hotel close to the palace and parks with reasonable prices for the quality. Wonderful restaurants in the hotel.
Really enjoyed the experience. The staff were great with ours kids and the service in general was top drawer.
They really go the extra mile to make sure you're satisfied. Great location and service. Would recommend.
Went with my family for an organised Christmas kids party. Very well organised, staff very helpful and nice food
Exceeded all our expectations. Ani (our dog) thoroughly recommends staying here too!
Fantastic Service, Great Rooms and a complimentary drink from the bar upon arrival
Excellent service, polite staff, superb food and drinks, and the size of the bed....Wow!
Quaint little boutique hotel. Excellent service and very helpful
The hotel was just a short walk from the Victoria Underground Station making it easy to reach other parts of London and just a short walk from Buckingham Palace and other attractions nearby. Alice helped us check-in and the next day she even remembered my friend and I and asked how our day in London was and what we did. Great service , great location and great rooms. Definitely recommend.
Excellent, friendly service. A marvellous cream tea at GBP45 a pop. Worth it for the experience
All perfect! Clean rooms, spacious, exaggerated English breakfast !!! Super recommended!
The exterior, the appearance and the impression that the Ruben's gives off was what drew me to it. I went in out of curiosity. I work nearby and I'm always looking for places to take clients, friends or family that different or original. The sort of places they might not been to before. I was hoping the Ruben's might to be one of them. I didn't eat or drink or stay overnight at the Ruben's but judging by my brief, but positive, visit I know it's somewhere I will do in the future.
rubenshotel.com
