Rubens at the Palace and Hotel4141 Review

Wow! Easily the worst afternoon tea I have ever been to. My mum and I have been to many high teas both in London and abroad and this was nothing less than disappointing. Great location for sight seeing and service was good but anything positive I have to stay stops there. The tea options were basic but fine and the food somewhere between poor to embarrassing. The sandwiches boring and certainly not freshly made but usually the focus is on the delicious bite sized cakes. Here we were served two small cold rocks they explained were scones and 5 stale cakes. I think its time Rubens stepped outside and tried some of its competitors to see what is expected these daya and maybe moved with the times a little, as they are limiting their clientelle to a small aged population.

Last sunday we were at the rubens hotel.My friend Victor and Luisa invited me for an afternoon tea.what a warm welcome! As soon as we arrived at the hotel Adrian recieved us and escorted us to the table.The atmosphere was so great attendants were friendly and brilliant.The location of the hotel is excellent too facillities are good.The three of us enjoyed our tea and the cakes.We were pleased with the service twas fantastic.In fact we will be here again on christmas day.The three of us say thank u Adrian for the courtesy too! You are such a fantastic guy and also to the ladies attended us

Located in the best place in London. You have everything very at hand.

Guests appreciated the friendly, professional staff .nice brakfast

Had a tutroial in thr conference room. Very clean and thr staff are very professional.

Traditional and elegant decor, helpful and friendly staff, great service and food

Afternoon tea experience. Chairs quite low and tables too
close together.Food ok nothing exceptional. Piano player good but too loud if you want to hold a conversation.

Stayed for afternoon tea, excellent food, service and location.

Close to Buckingham palace and the Victoria line. Good restaurants, helpful staff and room was very good

Service here is second to none, a little pricey but you'd expect such.

The strategic position for every move in the city, the attention to detail, the excellent breakfast and the extremely kind staff have left a splendid memory of the hotel chosen for an unforgettable New Year.
We were seven and the three assigned rooms had a very nice view ... well soundproofed ... maybe a little small but who cares: you only went for a shower and to sleep. The luck of having a friend in the city at our disposal as a guide has allowed us to grasp and appreciate paths and places less traveled by tourists but real.

Fabulous hotel overlooking Buckingham Palace. Sip a cocktail or a sumptuous high tea and watch the royal carriages come and go from the Palace. A very warm and cosy hotel with great traditional English dining and comfortable rooms. The perfect Christmas hotel.

Went here for tea and it was wonderful. Really beautiful place

Theatre Meal Review

Stately Home-Style surroundings and doormen that call you 'Madam'. The Rubens really is a lovely old fashioned place in the heart of London.

Its pre-theatre menu (a buffet with wine) was reasonably priced, not rushed, and the vegetarian risotto really was moreish and better with every bite. And the house wine was fresh and went down so well with the generous portions.

There was enough space between tables to feel like your conversations were private. The waiters were discrete but alert.

The theatre menu won't win culinary awards, but it really is a great place to take a break from the hustle and bustle outside, before catching a show or two.

Superb restaurant although a little pricey for food and drink but full of splendid grandeur, just beside Buckingham palace. Worth the money and the staff have a professional attitude to ensure you are completely happy with your visit.

The Rubens would refund only 50% of our stay (about $1200) when we had to cancel because if COVID-19. This is unconcievable in light of all other portions of our trip were refunded gladly. Will never stay again at the Rubens.

Great location. Rooms are small but nice. Staff is very good.

When you go, try the sushi in the Leopard room, it will make your day!

OK.
Had expected more

Fantastic venue for afternoon tea, the staff are very attentive and friendly, the food and drink is superb, the tea rooms are cosy and refined with a splash of glamour and class.

Boring, old, and tired. Food was ok but nothing special. Avoid.

Excellent service, bar snacking and very cosy place, I will definitely come back !

Stayed for one night, staff were excellent, professional and friendly. I d asked asked for something before my stay and this was kindly given. Would highly recommend and will certainly stay again. Thank you.

It is located in a central location. Close to the palace, and many restaurants. Very friendly workers, and rich food. They have 2 restaurants in the locasion.

We took a 2 week trip of the London area + Ireland and out of all 6 of the hotels we stayed in during our stay overseas, the Rubens was the best and our favorite!! I cannot say enough about the customer service here. It is top notch. Always someone to open a door, call a taxi, help with luggage, give directions or dinner recommendations, make reservations, you name it! The doorman, Stewart made an impression on us as well as James in the dining room during afternoon tea. This was my husband's first time overseas and they made quite an impression with him! We had afternoon tea which was A+ - definitely recommend doing. The curry room was delicious! You have to try their curry. Breakfast every morning was top notch in a beautiful dining room (our favorite breakfast as well out of all 6 hotels). The room was beautiful even though you can tell it's had years of use. It was very clean and comfortable, which is what matters most to me. The hotel is in a great location. We walked all over London. We did utilize the hop on hop off bus, which has a bus stop right in front of the hotel, for 2 days but on the other days we walked or took the tube. Overall, you feel like royalty in this hotel. It's clean, the food is great, and the service is even greater. We will stay in this hotel the next time we visit London, no doubt about it!

Excellent location and the high tea is very very good. Try and grab the sofa seating facing the Buckingham palace, you ll really enjoy being watched and people watching. The original room that we booked was very large, clean, and on the first floor. However, after dinner when we got back into the room, we realized everything smelled like BBQ. Found out our room was right next to a restaurant vent and requested for a switch. We then had to move to the forth floor and the room was wonderful, extremely spacious like the one we had originally booked but the decor was completely different, I like that the rooms are all unique. We had medication that required refrigeration and the staff brought up a small refrigerator for us immediately. Service is excellent and staff was very kind, we really can t thank the staff enough for such wonderful hospitality and eagerness to make our stay memorable. Highly recommend!

I would give this hotel 5 stars but the bed wasn t very comfortable and the bathrooms are quite small. That being said, everything else about this hotel is 5 stars! Extremely friendly staff, wonderful restaurants with great food, great location! We would definitely return.

The Rubens is in a great location for exploring the classic London sites. The hotel staff is professional and courteous. The rooms are well appointed but traditional. They can be incredibly small though depending upon the room you're provided.

Just come back from celebrating my birthday there the hotel is fantastic the staff were very nice the room was very nice couldn't fault it , I had lots of extra things a cake , strawberries with chocolate rose petals it was lovely . The breakfast was lovely to lots of choice I will definitely be going back it also has a great location .

Fantastic hotel! Epitome of luxury in a boutique full of character. Top notch customer service. Great food. Great rooms. Perfect location between Buckingham Palace and Victoria Station. I'm staying here right now for my second extended stay and it is my new go-to hotel. Only downside is their milkshakes are terrible lol. It's like they just read the word and tried to figure it out and just shook some milk. I don't know if there is any ice cream in them lol! But joking aside, this place is great.

This is our second stay at the Ruben's and it was great. Can't wait to come back

Classy place, great but small rooms, excellent service.

A very pedestrian hotel. If this is a four star hotel like advertised, the Days Inn is too! Uncomfortable room, old, damp, dank...

Nice clean rooms and bathrooms. Comfortable bed.
Room cleaning disturbed twice before 9am.

Buon albergo centrale.

Modern and yet cozy atmosphere. Professionally friendly service. Normal prices. Located in the heart of London, a 4-minute walk from Victoria Station, which is key to all city guests. One of the best deals for your quality stay in London's monumental monopoly...
5 stars

Staff were very friendly gave us all the help we needed finding the restaurant. We sat down waiting for the restaurant to open where we had some drinks which came with complanetary olives and a few crisps (lovely) and when the restaurant opened we paid for the drinks and took our drinks into the restaurant where we were asked where we would like to sit then they explained how the buffet worked and asked if there's anything we need.
They carried our plates to our table and made sure we were constable every step of the way.
We hadn't anticipated it to be so posh so we had turned up in hoodies which to our embarresment was very under dressed but the staff made no comments and when I mentioned our dress code they were very friendly about it saying its cold weather it doesn't matter how you look as long as you're happy which was very very pleasing.

Couldn't have got better service very very impressed will be returning. Thank you very much for such a wonderful experience

Very friendly staff all good all round hotel a must visit

Excellent 5 star hotel a few steps of Buckingham Palace.

Very attractive surroundings, disappointingly standard cream tea

I went there last month on February and my family and I were having luxury lunch and I love it so much I was in love and it felt like you were posh person ,

Loved it. So far so good. Everyone here has been fantastic. Very impressed. Would definitely recommend it.

Great venue - you will not be disappointed by the food, drink, staff and care they put into each individual.

Excellent hotel exceptional staff , making a great stay

Good classic hotel. Location close to Victoria station and Buckingham palace.

The staff seemed difficult to track down. Had some issues and it took a little bit to resolve. Once they understood the problem they got right on it.

A great central location,very friendly staff, and well furnished rooms!

Exquisite. Exquisite! Exquisite~
I stayed here for my birthday and they gave me the room view of the Palace Mews and left me champagne, fruit cheese platter with Happy Birthday message, I didn't want to leave. The epitome of Luxury definitely 5-star will return again.
Saint Petersburg, Florida. USA

This was a return visit I have been several times before and have never been disappointed from the greeting by the cheerful doormen to the attentive members of staff all doing their particular job. This visit was no different the Winter Wonderland Afternoon tea was a delight we were never rushed and the food was delicious. It is certainly a treat to remember

This place is really old school. It was nice to see the palace right across the road but not much to look at. very nice to have porters to take luggage and open the door. Remember us by name every time which is impressive in itself.

Ultra English experience. Very fancy and friendly staff. Highly recommended.

Room was very clean, a little small but ok. Food was also ok, a little expensive if you dont eat a big amount (we only had breakfast). The staff was very friendly and attentive, so five stars for the ladies and gentlemans who worked there during the last week! A real bummer was the cap we ordered when we where leaving to Heathrow airport. I dont think this is the hotels fault but the guy in the cab charged us 82pounds(!) for a 29mins drive (there was almost no traffic). While driving I saw that the taxometer was off, so I think he tricked us. We had a long discussion and at the end we paid him half of what he wanted, but still way too much. We drove trough london by cab and paid about 20pounds max for 30mins. So everybody who wants to take a cab to the airport: talk about the price first!

Fantastic stay. Amazing service. Food was lovely and the hotel itself was beautiful

Friendly staff, comfortable beds, large screen TV, reliable wifi, and good selection of tea and coffee in the room. Unfortunately the cramped, cold, and somewhat noisy rooms (had to change room mid-stay) don't make it a good hotel to sleep well.

The charm of the hotel is completely destroyed by the unfriendly and arrogant staff. Therefore I will not book this hotel anymore.

From the moment you step in you know you're in a special place, I was there for an event and the conference rooms were clean comfortable and the food want too shabby either.

Great hotel. Perfect location to Victoria Station and the rest of London's sites.

Great location overlooking the Mews of Buckingham Palace and the service is amazing. I feel like home. Very convenient to get the tube or train as Victoria station is just 2 mins away and So many others places just within walking distance

very nice, friendly, helpful staff. Excellent location.

Great food! Exceptional staff! Beautiful dining room... A little pricey. Strongly recommend.

Great Gin experience at The Rubens. Learnt more than I expected to about the history of Gin, and thoroughly enjoyed mixing and drinking it. Hosting and staff were second to none.

Stayed here for my wife's 40th, lovely place with very attentive and helpful staff. Breakfast is amazing as is the location, very central to lots of major landmarks.

Great boutique hotel with a perfect location and excellent customer service. The check-in took 5 minutes or so. Macy was great, she went above and beyond my expectation to get us a upgraded room for my family of 4. Thanks Macy! The bed was comfortable and everything is within a short Uber ride. The room is small but it offers everything I need. I will stay here again if I visit London next time.

The hotel was nice and the staff were lovely. Our room was too small and we got a lot of noise from the room next door. The sink tap didn't turn off properly. It's a shame as the atmosphere and pianist were excellent.

Really attentive staff, beautiful hotel, great cocktails!

A very nice place to spend the evening in Victoria for dinner and drinks

The room is too small, a tall window through which light rarely arrives. Although its location is very good, the quality is not in line with the price.

Old and not adapted to the times very well. For a huge price we got a tiny room looking out on air conditioning units, a 6 inch hole in the floor covered only with a layer of carpet, a bizarre shower in a tub too narrow to stand in comfortably and no shower curtain, so the floor is soaked with each shower. On the plus side, great location close to everything in old London, comfy bedding and pillows, great front desk staff. Would not stay there again for that kind of money.

I can talk freely. Breakfast set recommended. breakfast

Great for afternoon tea or an evening meal a regular 'go to' for a special occasion

Great location and hotel but some rooms looking a little tired..

Coming to London for the first time, we wanted to experience the afternoon tea and we picked this place. While overall it was good experience, it didn't result in an unforgettable experience mainly because of so so ambience (at least from what I was expecting from an expensive afternoon tea place)