Alexandra McGarvey

Review of Rubens at the Palace and Hotel...

We had tea there while waiting for a our friend to...

We had tea there while waiting for a our friend to get off from work. The staff was so amazing and fantastic. They checked our luggage for us and our coats. The concierge made small talk with us while we waiting till tea opened at noon. We were blown away with the delicious house blend tea, sandwiches, and scones. We were not rushed through tea and even invited to help ourselves to the candy bar afterwards. Seconds of anything were offered and while we did not need dietary changes, they were offered to guests around us based on needs and preferences. We couldn t have asked for a better first day in London. They even offered to keep our luggage the rest of the day for us while we went sight seeing until our friend could meet up with us. The service was just fantastic. Thank you and your staff!