Rubens at the Palace and Hotel4141 Reviews

I booked a dinner reservation here through red letter days for my birthday dinner, we've have had to reschedule three times due to family commitments that come up unexpectedly, whether this was the reason for the disappointing customer service my partner and I had to endure, I don't know!

The waiter thought it was appropriate to mention this as if we were obligated to give an explanation, to which we have apologised for over the phone many times before we finally arrived.
I truly felt bad for rescheduling so many times, but you have to understand that this was meant to be a special dinner from my partner, this place is meant to be opulent, extravagant so we needed to arrange an appropriate time to enjoy it to the fullest.

Anyway, we booked our dinner for a tomahawk steak, everything was fine until they showed us the steak, which wasn't typical of a tomahawk steak with the bone in, it had the *appearance* of a rib eye cut steak.


I raised the issue with the kind lady about the two steaks and she said she didn't know when it was appropriate to come to me to say that there was a problem with the voucher(???)
By now, me and my partner couldn't care less about how the steak came out and just wanted a nice dessert, I chose a crepe suzette that was cooked right in front of me which was very nice and I honestly liked that part of the dinner experience.

She was lovely and helped when I raised the issue, but I just don't understand how you could just let us have a meal that was well under the value of what we paid and NOT say anything.
If i hadn't said anything, they wouldn't have honoured the value of the gift voucher.

There are many more things to say however I will not go in to it as I don't have it in me to slaughter this place anymore than I have.
I honestly think this isn't the true experience of this place and I'm sure they are brilliant, competent staff here. It was a shame we didn't enjoy it as much as we looked forward to it.

Very nice. Excellent staff. Our room was comfy, but beware.... the bathroom is minuscule.

Wonderful place for an afternoon tea opposite the Palace ....and the Loo.!!! Oh wow!

Wonderful stay and relaxing time, I would recommend it for everyone to stay at this amazing place:)

Staff were very attentive and friendly. Room was very comfortable. Food and drinks in restaurant were superb, as was breakfast selection.

Very old fashioned with world class service from check in until we returned to pick up our bags from the concierge well after check out. The bed was massive, so very comfortable, and the sheets were luxurious. Not a fan of rain showers but the one in our room had very good pressure. The bar is pricey but like everything there, well worth it.

Great service and comfortable stay!
Super friendly and accommodating staff. Rooms were tiny, but perfect for a couple of nights of good sleep. Bed was super comfortable and with the black out curtains, made for a great sleep.
Great location - right next to Buckingham palace, st James Park, and walking distance to Hyde Park, London Eye and Big Ben.
It was also next door to a brand new restaurant hub... Coffee, brunch, dinner, grocery store, you name it. All there. Made it convenient.

Classic luxury hotel in the heart of London. I particularity liked the friendliness of the staff and the amazing bar. Looks awesome, great drinks, service and various snacks offered. Coming back.

Perfect place to stay. Great food, comfortable rooms and the best staff ever! High tea and a proper English breakfast.

Wonderful views, sat right in front of Buckingham palace, excellent service, food was very good, loved the candy bar.

Beautiful place, right across from the Royal Mews (Queen's horses) and a short walk to the front of Buckingham Palace. Stag ste very attentive.

Stayed at Rubens many times. My kids refer to it as "home:. Gorgeous "library" dining room. Concierge best in London. Fabuous location.

Lovely hotel, conveniently located near a tube station.

We had lunch in the English Grill which truly is quintessentially British. The room is beautiful with old fashioned charm whilst modern with its open windows through to the kitchens. The food was delicious and the staff were incredibly knowledge friendly and helpful. Well worth a visit.

The rooms were well laid out and the food was great. The staff were very friendly.

Superb customer service. I would highly recommend lunch at The Rubens

Came here for afternoon tea, and had a lovely time. My husband is not the tea time type, but now he is! Would recommend to anyone!

Fantastic traditional hotel, excellent service and friendly staff

Whilst the food and service was excellent, the drinks were expensive.

This is truly a fantastic hotel right opposite one of the entrances to Buckingham Palace.