RockAuto, LLC Reviews

So incredibly helpful, even on the rare occasion that your price, isn't a significant savings. Your Customer Service is absolutely STELLAR !! Thanks for restoring my faith in the Auto Parts Industry.

Parts are delivered quick. Catalog is huge. Part quality are great. Have been using them for 8 years.

782534016033 has been delivered. Return of 2 defective GSC axles that do not meet manufacturer quality, clearance and caused excessive noise with damage to transmission seals. Now refusing to issue refund.

Great company as long as there isn't a problem. Purchased lots of items without a hitch but if you have a problem beware! They will turn on you in a heartbeat! 40 years in the repair and parts business and I have never seen a company act this way. Denial is the first reaction . Then blaming the customer. This company is insane. Literallly! Don't go there. Thanks Dan Barnowski

I have been doing business with Rock Auto for 2+ years now. They have a wide range of parts for each vehicle I've worked on, extremely reasonable prices, typically 30-50% cheaper than the big name stores. Shipping is prompt and reasonably priced. Rock Auto is The place to go.

I've never had an issue ordering from RockAuto, everything has been good. The one time I have to return a part, I follow their exact instructions and they scam me out of $250 saying they wont return it. Paid an extra $20 in shipping to get it back. No wonder you always see local ads selling parts someone got from RockAuto, its because despite not listing it, everything is final sale or they will just keep your money. Still great for ordering, but if you ever need to return just sell the part locally.

It was okay till I got a bad part if you have to return something it's a nightmare they wouldn't trust me and just send me another one and let me ship it back I had to ship it back first. had to stop what I was doing clean up take the part package it wrap it put a label on it and ship it before I could they would send a return I don't use them anymore. Not worth the trouble to just save a couple bucks

Very fast service. 5 days from ordering to getting it in Yellowknife! Part was as described and fit perfectly. Truck idles like it should again. Will use them again.

Rockauto is the best source for auto parts, even for international buyers, shipping costs are good and fast, Prices are good.
Ordered two times parts, well packed and fast shipment.
Thanks Rackauto

EXCELLENT service! Really like the updates by e-mail!

The part arived as described on line and arrived in new condition. I have used the service of ROCKAUTO brfore and have always had first class service. In fact maybe sending in another order with in the next week or so.

There is no better source of auto parts. The selection is great. And the people and service is way above average.

Very wide range of parts for amazing price. I live in Europe and couldn't find right parts for my Nissan, but Rockauto had them all and even different brands. Will definitely use again.

out of the orders I have placed with them, all has been the way they should have been, fit good quality & fast shipping

So first I ordered the wrong part then shipped it back for store credit, got another wrong part, my fault again. the customer service was excellent and helpful above and beyond. The prices even with shipping were better than my local parts store. I will definitely be using RockAuto alot, instead of driving ten minutes to the local parts store.

Miserable customer service experience. The moment you have an issue with anything in your order, the resistance begins. Order on Amazon, order anywhere else - but not here. A horrid company with inconsiderate, rude, and just downright shady customer service. Not only that, but they rip you off on shipping charges because they drop ship and don't warehouse all the items they sell themselves. This company is doing business in the '80s and has no place in our current environment. RockAuto customer service is among the worst on the planet. SHOP ELSEWHERE.

Great prices, excellent customer service, parts that fit and are equal to or better then original and fast shipping. If you want parts that will get the job done right then go to ROCK AUTO!

Cut cut the cast finally one good one - ROCKAUTO,COM

The absolute worst experience I've ever had buying parts! They dont care about the customer's or their company. After paying an outrageous amount in shipping $21.99 to be exact they refuse to do anything other than waste my time and money! Never using them again and i hope everyone else figures out not to as well. Or they can learn to fix their mistakes.

I ve been ordering from rock auto for past month now trying to replace my front suspension. Upon installing I noticed I got two left upper control arms, okay my bad for not checking when I first got it, I let it slide and returned it and got a replacement in a timely manner. BUT! They sent me a box with the correct model number but inside was yet another left control arm.
This is very frustrating as I had to cancel appt for an alignment twice now. Not only that but I can t drive my vehicle! It s been four days and I m loosing money here. This is ridiculous and definitely doesn t help that it s about to be a weekend and they won t get back to me till Monday. Overall I was pleased at first, but now I m not so sure about this company.. very disappointing

The folks at Rock Auto are great. They have super competitive pricing and great customer service. The only place I'll order parts online.

Have placed orders a couple of times and have not had any problems. Good people to do business with...

Great service:
Easy ordering ....Everything was shipped on time ...All parts were precise and shipped to me that I ordered.....Thanks...
Vanessa Presley

I am sure RockAutro has a great selection of parts and I am sure they are cheap cheap . . . but when the moment comes something goes wrong with the product you bought from them they have a very clear company strategy of No Customer service. You can not call them at all and do an exchange and the web-site technology is so dated and it makes it as hard as possible to return something. The only time I was able to get ahold of someone is when I replied to a e-newsletter and that ended as quick as it started. I would be more than willing to pay a few bucks more for a part so a human could answer the phone and help me return the wrong part your web-site SAID was the right part for my vehicle. In fairness I did wait over 30 days to install the part but they sent me the wrong part and WHY RISK it? Why risk buying parts from a company that won't even do an exchange when Amazon or other local Auto Parts stores for a few extra bucks have a MUCH better return policy. Live and Learn. I hope this helps future buyers, BUYER BEWARE!

They sent the wrong part and they won't take it back. I am out $185. Horrible business. No way to contact them.

Update: I was able to contact Rock Auto and they admited sending a part that did not fit on my vehicle and I was able to return it minus a restocking and shipping fee. I am out about 30 dollars, but not as bad as I originally thought. They have a 30 day return policy.

This is the best choice I have made for my auto parts, been with them for a while now with no problems, sure beats over the counter in every aspect. So don't shop around like your a wet sock, order your parts from the ROCK---AUTO that is. THX RA

Rock Auto's web site is as easy as 1,2,3, to follow and order from and all parts that I have order over the past 4 years have been a perfect fit for the three vehicles I have ordered for. I would recommend Rock Auto to everyone looking for parts for any vehicle they are not only the cheapest, they are also the right parts.

Terrible, called when I couldn't get the parts I wanted. Never got to talk to a real person.

Great Prices and Fast Delivery!
We would definitely order from this company again. We ordered two headlight assemblies for our Chevrolet Malibu and they worked out perfectly!

They shipped the part I needed in a timely manner. It arrived in excellent condition and is currently working great in my car.

Great web site,easy to use..plenty of inventory,I have been doing business with RockAuto for about a year now and have had a great experience every time, From internet to delivery it has been as good as it gets.Thanks RockAuto

Over the years, never had a problem until now. Had to file a PayPal claim. Spent thousands of dollars, missing two parts from last order. Customer service will not acknowledge that parts have not shipped out after a week and a half. Opened a case on their website which they closed out before resolution. Received a call back from a RockAuto rep who would not acknowledge the problem and insisted they would not do anything about the situation. Despite being polite and brief with him he hung up on me. Had to file a claim on PayPal to get money back. Then, I received a call back from RockAuto who told me to close the PayPal dispute before they can correct anything, but the situation is still not acknowledged or resolved. That s not how it works. The issue is resolved first, then the PayPal claim is closed. No apology, no sincerity, no resolution. Beware.

Good value, selection and service. Shipping price to high.

Very positive, if I have to ask for a spare part or accessory, in this supplier I have no problem, if I get ready in an order I have solved it well, happy with this company.

They carry awesomeness and sell awesomeness. They are Awesome! Always have what I need. Always have many options to choose from. Always have great prices. The search & catalog tools on the website appear simplistic but are easy and get you where you need to be without a ton of web ads. They accept Paypal. I've ordered from them multiple times and rate my experience 5 stars every time. Thank you Rockauto!

They sent the wrong part packaged in the correct box. I promptly returned it for a refund in brand new condition. They wouldn't refund me. Very disappointed.

I have ordered many parts and now they finally screwed me. Went to put on the parts and they are the wrong size. Went on their website to check size and they have the wrong one listed. Now they won't let me return them online and they offer no customer assistance over the phone

If you ever have to speak with someone on the phone, prepare for an extremely condescending conversation. The person on the phone had the worst attitude towards a customer I've ever experienced. Jaw dropping.

My windshield wiper linkage broke on my 1991 Honda Civic SI. I had no idea where to shop for a part that's 25 years old.
I did see a Rock Auto commercial on television and followed through with it. I was able to find the linkage for my wipers; Had it installed at a local garage and now; Rain or shine I'm good to go!

Thank you Rock Auto!!! You saved me from a lot of stress

Scott McCaslin

I have used RockAuto for a number of years for my auto parts. My experience with RockAuto has been great. They provide quality parts. I have compared prices with local auto parts stores and their prices are higher even with RockAuto shiping cost. Recently I purchased a drive shaft for a 2005 Montego AWD and saved $141.00 over the repair shops cost for the same brand.

I have used Rockauto a multitude of times. I have never, ever been disappointed. The pricing, shipping charges, and parts quality is exemplary in my view. No matter what quality tier you select, you will get a quality part for your money. I have no reason to shop anywhere else, unless I happen to need a specific part they don't carry...which is rare for me.

R.A. is hands down the best auto parts supplier on the planet. Availabilty, selection, price, shipping, returns, web site functionality, you name it. Keep it up.

Bruce Bruns

I can find what I want here more often than at brick and mortar stores. Cart part store use kids on their desks and they give out the wrong parts.

Outstanding Quality Auto Parts, At An Even Better Price, They Really Rock !

It's a Great Place to buy car parts.....but it can get a little tricky in returning parts. They also finally got the option to send the refund back to your Credit card.

Love the website, love the shipping information provided before paying, love the pricing. Thank you!

Customer service Does not Exist! RockAuto charged my card and have never delivered my parts!! When I checked with FedEx, They said that my parts were returned without even me knowing! so FedEx guy took it upon himself to return my parts without even notifying me. next thing Rock auto issues me a credit for about half what They charged me.
All this is happening by a computer. THEY HAVE NO PHONE NUMBER FOR A LIVE PERSON TO talk to! I am contacting my credit card company to get my money back. Yes they are cheaper but you are getting no customer service

Excellent experience original piece at a special price with fast shipping

Awful customer service. Unreasonable and not customer oriented.

Excellent, I had no problems with my orders and they have excellent prices.

Attempted to return an order of 8 coil packs for my vehicle (the coil packs did not work with my vehicle). I returned all 8 coil packs and was only issue'd a refund for one. So, rock auto now has my money and the coil packs; and they provide no means of correcting the issue on their website or via their contact #'s.

Very good experience. Fast service also to the Netherlands.
Received parts within day's.

Thanks and you will see me back in the future when I do need more parts.

I had to hunt for a contact telephone number. When I found it and called it, the merry-go-round automated operator finally told me that they had NOBODY that could answer a question about a part.

My local parts house answered the question.

Great service, price and fast and reasonable shipping

i bought higher quality parts for less then half the price of the stores economy price, shipping is stupid fast, you look up your own parts and make the decision so if it is wrong its on you, will use again and probably always.

Have had very good experience with RockAuto. Website is very easy to navigate and has a very good selection, very good pricing. Have been using for a few years and only had to return one item which was not an issue. Customer service was polite but not real helpful on details about parts. Good to have some knowledge about what you are buying prior to ordering. Overall good experience. 4.5 out of 5 I would say.

Great variety ! Good prices ! Name brand selections !

By the Best shopping experience for auto parts . Selection ,prices & shipping speed were outstanding ! Let Freedom Rev- Go Mopar

From Rock auto I bought a alternator radiator and AC manifold assembly all broke within 3 months Radiator split on the side with a plastic meets the condenser The AC high pressure line had a bunch of pin holes in it next the T next to the back of the AC Compressor An alternator was faulty took it to an autozone and they confirmed it was faulty

Great place for parts, lot's of information so you get it right the first time!

Words cannot describe how disappointed and mad I am with Rock Auto's customer service!!!! After already ordering parts, which their website said were all in stock, I get a call the next saying that "unfortunately one of the parts you ordered is no longer in stock, and we are sorry for the inconvience". I follow the instructions and change my order for a upgraded part, a whole $2.79 difference, then following the page down, I see that it is going to cost an additional $192.00 just for shipping. I call in and the customer representative tells me, I would have to pay for the additional shipping because some of my parts have already been shipped out causing a third location to have to ship the part. All because their website was not up to date! If the website had been correct I would have upgraded the part last night and only paid $10.00 more in shipping from this third location. But because they were wrong I have to pay an extra $192.00, I don't think so! I could understand paying that much for a part if the part was better quality, but RockAuto is cheap and cheaply made sheet metal and parts, and when I was originally buying this part for $90.00, and now being told I would be paying nearly $282.00 for the same part because of their error. That is beyond awful customer service!!!

We have ordered parts from Rocksuto several times now. I am always impressed with their low prices as well as their fast shipping. We ALWAYS get our orders delivered at least two days before the expected date. I like the handy feature on their site that helps you keep shipping costs low by telling you if an item will be shipping from the same location as something in your cart. Also, really like that the parts are catigorized by economy, daily driver snd heavy duty. On this last order, I threw on a bunch of light bulbs and oil filters to my order at no extra shipping cost, and at a fraction of the cost for those items in a store.

Parts are cheaper, but not necessarily of the same quality as other places. I strongly suspect they sell refurbished or returned parts because a number of the parts I've gotten have been defective. Plus they don't pay for return shipping EVEN WHEN IT'S THEIR MISTAKE. They claim, well it's a manufacturer defect so it's not their mistake and that's why customer has to cover return shipping. That's like me going to a grocery store, buying a box of cereal, opening it up and finding styrofoam peanuts inside. Then them saying, well that's Kellog's fault, not ours - sorry. It's BS. I bought defective struts from them, installed them and then 6 months later, found out they're defective. Now I have to pay for return shipping ($24 ) PLUS the labor to swap them out on my car ($100). So needless to say, I won't be shopping here anymore. Yes you save money on the part, but you run the risk of it costing you more after the fact. Also, this isn't the first time I've had to deal with this same issue when buying from them. Once again, the old adage rings true - you get what you pay for.

WOW - wish I had read all these negative posts before buying from RockAuto. Obviously they could care less about customer service. This was my first, and my last order from Rock Auto:

On 8/18/16 I placed order 50605101 on "Thursday, August 18, 2016 09:55 AM Central Time" and selected "Next Business Day Express", which stated order will be shipped 8/18/16 and delivered on 8/19/16. Order status page stated same thing. I bought from Rockauto based on this offer. Paid extra $$ for next day delivery as I only have the weekend to complete repairs and my family is down a vehicle without these parts. The evening of 8/18/16 the status page changed to show the order will be shipped the next day, Friday for delivery on Monday. I called RockAuto. They said sorry we'll "try" to get it to you Friday but if not it will be Monday and we'll refund you "something". If not Friday, then I asked for Sat delivery by 10am at RockAuto cost to ensure that RockAuto did not falter entirely in their commitments. The rep said "we cannot do that". In so other words I got "good luck and tough (*^&". The rep was not willing to do anything at all to ensure I got my order as promised by RockAuto.

The next morning, 8/19/16, I get email stating "Your order has shipped!" "You should receive by Monday, August 22, 2016".

Friday morning I called again. Rockauto customer service says they messed up but will only refund $9 of the $15.99 I paid for next day delivery which was CRITICAL for me. Now I have to tell friends who were to help with the install to not show up Sat. I have to return tools that I only had available for Sat. The customer server person would not refund me anything other than difference between ground and next day fees. Nothing. No offer for a future discount, nothing for the hardship their faulty shipping operations has imposed upon me. They did just the bare minimum. This is the difference between an average company and a great company.

This episode will cost RockAuto way more money than the $6.99 the company kept while missing a ship date. My procedure for when a company is that indifferent to failing a customer is to post the factual event on 17 product review sites that I have predetermined (and growing). Obviously the factual events are quite negative. These types of failures are a customer's window into how well or how poorly a company is run.

EASIEST PARTS SITE I HAVE USED SO FAR. MANY CHOICES, GOOD PRICES

Everytime I've needed a part, they not only stocked it, but it was sent post haste. Great company.

Numbers match wrong parts not excepting any more parts coming just sending them back . Just sucks. Sad

I tinker on old cars as a hobby and RockAuto seems to have parts I can't get locally. Prices are always good, and better than the competition. I have never been disappointed with the many purchases I have made. I like the ease of online shopping and shipping costs are always fair. If the part is in stock (which they always have been for me), it gets shipped out immediately and arrives in no time. I would recommend RockAuto to anyone who works on their own car, new or old.

Quality parts, always 20 to 50 percent cheaper than all local automotive stores and delivered super fast at minimum cost! Its really a NO BRAINER!! The ONLY option for the PEOPLE!!

Customer service is horrible, parts get damaged in shipping and if you get a Full refund it can take 2-3weeks or longer. There is no phone number on their website for a good reason. They don't want to deal with the customer they only want your money.

I have been buying auto parts for 45 years and Rock Auto is by far the best place to shop for quality, price and selection of parts.

I ordered $1500 of parts nearly a month ago and still haven't received a majority of it. The initial order took a couple of weeks to ship then got lost somewhere in shipping. I had to wait until the carrier finished their investigation before I could get replacement parts. Only to have the replacement parts lost in shipping. There is absolutely no one to talk to get it resolved. I defiantly will buy elsewhere even if it cost more.

It was easy to find the parts that I needed. I'm a first timer and hope all goes well.

Very hard to contact, no customer service, very hard to complain or fix issues. No phone numbers or emails to talk to anyone.

The first place I go to order parts. They always have what I need for older cars and usually the best price. I've been getting my parts here for the last 4 or 5 years. Had to return once,my fault ,no problem. I think they are the best for mail order

RockAuto is the greatest place to deal with. They have fantastic prices and fantastic products. Shipping is awesome with no surprises! Customer service is fast and great.

RockAuto "ROCKS"!

I have used Rock before and was some what pleased. BUT the current order was placed on a Thursday before noon and as it stands now I'm not going to get part until next Tuesday! I paid $15.99 for 2 day delivery, O yes my total was only 47.96.....O yes it is extremely hard to find a phone # to make a inquire about anything!

I'm steaming and finished with Rock!

I own a hot rod shop and I just want to tell you I will never use rock auto again! Where is customer service I've ever had paid $45 for a $33 dollar part to have overnight shipping (which was their fastest and most expensive shipping method). Still have not got the part and it will be six days! After many many tries to get a hold of a real person at customer service. I finally did you get a hold of a real person. At that point they told me I should've read the fine print have a good day! So basically go F myself! Do not do business with Rockauto!!!!!

My 1966 Cadillac needed new drums. We did what any consumer would - we found the most competitive brand and attempted to install. They didn't fit. The competing vendor accepted the return without any cost to me other than time and sent a new set. That set didn't fit either. As a result, we found that AC Delco, GM's OEM brand, offered drums which were supposed to fit without any modifications. We purchased those through Rock Auto and received them last week. They don't fit. Rock Auto refuses to communicate with its customers by phone, so I attempted to return the product through their website. The website accepted the return, but assessed me shipping charges to return the product despite the fact that the product was falsely advertised to fit on my 1966 Cadillac when it does not. So far, I have an ever-increasing email chain demanding more info about fitment than my mechanic already says he provided. Each response is signed by a different individual. This entire experience has been nothing but a stressful waste of time. It looks like we'll have to compose an email chain involving numerous employees with only first names that could rival War & Peace in length just to return this product which doesn't perform as described.

I just resent my mechanic's info after someone at Rock Auto claimed they never got it regarding the drums' fitment and received an "automated response" informing me that my ticket is now closed.

When I tried to call the corporate office and hit 3 for the receptionist, I left a message on Friday which was ignored. I have called several times since then and no response. This looks shady at best. I have resent an email to their service@rockauto.com email. We'll see what happens next. This maybe something the Wisconsin attorney general needs to look into.

Update: I checked the status of my order, and now Rock Auto has chosen to not only deny me the shipping labels which I requested to return the defective brake drums, but they have "unauthorized" the previously authorized return and cancelled my ticket. I have filed a dispute with my credit card company and have all documentation to assert my valid dispute against Rock Auto. Thank God for Amex! I have also contacted Terry at AC Delco, who immediately stated they would NOT honor any warranty for the drums despite the fact that Rock Auto is their dealer. Apparently, they have different tiers of distributors, and Rock Auto is not among the preferred for honoring warranties. I've been promised that a manager from AC Delco's customer service would be contacting me. To be continued. . .

NEVER NEVER NEVER AGAIN ROCK AUTO! I"m sorry. I thought I was doing business with a small family-owned, local organization here in the Midwest. It may be all of that, but it's customer service is anything but. . .

Update: The AC Delco manager contacted me and will be escalating this.

Update: Josh at Rock Auto contacted me by phone and asked that we send dimensions and photos of the drums. He suggested that this could indeed be a larger issue than just fitment to my particular car. I told him that it most certainly was based on the research I've since done on this. Most owners of '66 Cadillacs nowadays seek drums from junkyards or from car owners who switched to disc brakes because the new drums do not fit properly. After Rock Auto got the photos, they said those drums match their description perfectly, so I may return them at my cost and would only receive the cost of the part - no shipping refunded. I'm sorry, but if Rock Auto claims it is not responsible for product they sell which does not properly fit a stock car, then the customer is even less responsible for poorly engineered product. I guess my Amex dispute will have to settle this as I will not subsidize AC Delco or Rock Auto for selling product which doesn't perform as advertised.

Been buying smaller parts of different varieties from Rock Auto for several years, very satisfied with the service and quality.

I have purchased parts for my BMW 740il, 2003 dodge ram, subaru forrester, mitsu montero, chev 1/2 ton, and can't say enough good things about rock auto. They rate at the top everytime. Very fast delivery good pricing and excellent service. I've only had one incident where I had to call rock auto and they handled my issue very quickly and it turned out it was the shipper not RockAuto that had caused the problem. So many thanks guys and girls. You ROCK

Item arrived on time and was exactly as it was described.....i will definitely use them again.

We ordered AVS window vent shade and it was not compatible to our car due to a safety feature that will not close the window since the vent shade in channel was in the way. Rock auto refuse to accept the return so we ordered a different Vent shade that you can attach it on the outside. We received the part in poor quality. we notice poor workmanship by the company and some damages to the vent shade. There we stratches on the shade that looks like it happened at the factory.