WOW - wish I had read all these negative posts bef...

WOW - wish I had read all these negative posts before buying from RockAuto. Obviously they could care less about customer service. This was my first, and my last order from Rock Auto:

On 8/18/16 I placed order 50605101 on "Thursday, August 18, 2016 09:55 AM Central Time" and selected "Next Business Day Express", which stated order will be shipped 8/18/16 and delivered on 8/19/16. Order status page stated same thing. I bought from Rockauto based on this offer. Paid extra $$ for next day delivery as I only have the weekend to complete repairs and my family is down a vehicle without these parts. The evening of 8/18/16 the status page changed to show the order will be shipped the next day, Friday for delivery on Monday. I called RockAuto. They said sorry we'll "try" to get it to you Friday but if not it will be Monday and we'll refund you "something". If not Friday, then I asked for Sat delivery by 10am at RockAuto cost to ensure that RockAuto did not falter entirely in their commitments. The rep said "we cannot do that". In so other words I got "good luck and tough (*^&". The rep was not willing to do anything at all to ensure I got my order as promised by RockAuto.

The next morning, 8/19/16, I get email stating "Your order has shipped!" "You should receive by Monday, August 22, 2016".

Friday morning I called again. Rockauto customer service says they messed up but will only refund $9 of the $15.99 I paid for next day delivery which was CRITICAL for me. Now I have to tell friends who were to help with the install to not show up Sat. I have to return tools that I only had available for Sat. The customer server person would not refund me anything other than difference between ground and next day fees. Nothing. No offer for a future discount, nothing for the hardship their faulty shipping operations has imposed upon me. They did just the bare minimum. This is the difference between an average company and a great company.

This episode will cost RockAuto way more money than the $6.99 the company kept while missing a ship date. My procedure for when a company is that indifferent to failing a customer is to post the factual event on 17 product review sites that I have predetermined (and growing). Obviously the factual events are quite negative. These types of failures are a customer's window into how well or how poorly a company is run.