My 1966 Cadillac needed new drums. We did what an...

My 1966 Cadillac needed new drums. We did what any consumer would - we found the most competitive brand and attempted to install. They didn't fit. The competing vendor accepted the return without any cost to me other than time and sent a new set. That set didn't fit either. As a result, we found that AC Delco, GM's OEM brand, offered drums which were supposed to fit without any modifications. We purchased those through Rock Auto and received them last week. They don't fit. Rock Auto refuses to communicate with its customers by phone, so I attempted to return the product through their website. The website accepted the return, but assessed me shipping charges to return the product despite the fact that the product was falsely advertised to fit on my 1966 Cadillac when it does not. So far, I have an ever-increasing email chain demanding more info about fitment than my mechanic already says he provided. Each response is signed by a different individual. This entire experience has been nothing but a stressful waste of time. It looks like we'll have to compose an email chain involving numerous employees with only first names that could rival War & Peace in length just to return this product which doesn't perform as described.

I just resent my mechanic's info after someone at Rock Auto claimed they never got it regarding the drums' fitment and received an "automated response" informing me that my ticket is now closed.

When I tried to call the corporate office and hit 3 for the receptionist, I left a message on Friday which was ignored. I have called several times since then and no response. This looks shady at best. I have resent an email to their service@rockauto.com email. We'll see what happens next. This maybe something the Wisconsin attorney general needs to look into.

Update: I checked the status of my order, and now Rock Auto has chosen to not only deny me the shipping labels which I requested to return the defective brake drums, but they have "unauthorized" the previously authorized return and cancelled my ticket. I have filed a dispute with my credit card company and have all documentation to assert my valid dispute against Rock Auto. Thank God for Amex! I have also contacted Terry at AC Delco, who immediately stated they would NOT honor any warranty for the drums despite the fact that Rock Auto is their dealer. Apparently, they have different tiers of distributors, and Rock Auto is not among the preferred for honoring warranties. I've been promised that a manager from AC Delco's customer service would be contacting me. To be continued. . .

NEVER NEVER NEVER AGAIN ROCK AUTO! I"m sorry. I thought I was doing business with a small family-owned, local organization here in the Midwest. It may be all of that, but it's customer service is anything but. . .

Update: The AC Delco manager contacted me and will be escalating this.

Update: Josh at Rock Auto contacted me by phone and asked that we send dimensions and photos of the drums. He suggested that this could indeed be a larger issue than just fitment to my particular car. I told him that it most certainly was based on the research I've since done on this. Most owners of '66 Cadillacs nowadays seek drums from junkyards or from car owners who switched to disc brakes because the new drums do not fit properly. After Rock Auto got the photos, they said those drums match their description perfectly, so I may return them at my cost and would only receive the cost of the part - no shipping refunded. I'm sorry, but if Rock Auto claims it is not responsible for product they sell which does not properly fit a stock car, then the customer is even less responsible for poorly engineered product. I guess my Amex dispute will have to settle this as I will not subsidize AC Delco or Rock Auto for selling product which doesn't perform as advertised.