RockAuto, LLC Reviews

got top quality parts every time.Get some parts next day others takes 2 days never had to send anything back! VERY HAPPY WITH ROCKAUTO

I have had very good results dealing with Rock Auto over the past 3 years and will continue to do business with them. I had a recent question on shipping costs which I thought were excessive. They came right back to me with a suitable answer.

They give the customer a choice of brands and prices for the same item.

Horrible company. You buy cheap, you get cheap. Don't bother trying to return anything to these guys. They make you jump through hoops and make you pay the shipping on out of box defective parts even though their site says you don't have to! False advertising! I have been a customer for 20 years and they just treated me like someone off the street. Actually closed my ticket mid conversation and didn't even respond to me asking for a customer support line. You will not get ahold of a live person. I will never purchase from these crooks again. Buyer beware! Stay away. Its not about how the smooth sales go, it's about how issues are handled when they arise and these guys get a big zero.

Very good website was relatively easy to navigate and prices were great.

Rockauto ROCKS!!!
I ve been ordering parts from Rockauto for several years and they are always high quality at a great price. I really like having multiple brands and manufacturers to choose from.

I ordered a pedal position sensor for my kia, when the weekend came I could not get it to fit and had to schedule an appt. with a mechanic to have it installed,2 weeks later the mech. also could not get it to fit and discovered it was the wrong part. A week or so later I went to the website to get a return authorization and was not allowed to fill out the form as it was over 30 days! What am I supposed to do with a $75.00 part that will not fit my car. It was never installed or plugged in and was sent to me because of your error!! THANKS ROCKAUTO

Always the right part with good quality. Normally ships quickly with great prices.

Satisfied with quality and price of items purchased. Arrived in a timely manner.
Ron

I wouldnt use this site again if my life depended on it. Cant get an answer, and the return process was a nightmare. got shipped defective part and got crap from cust service when i wanted to talk to a HUMAN

I can say without any reservations that Rock Auto has saved me and my friends and family a lot of time and money. Parts are easy to look up and you usually have a selection from OEM to the best after market parts with great service and fast delivery. If you need auto parts they have them!

Parts are the same as factory look and quality
But missed the magnets for the last couple of orders.
Hope you didn't stop them.

I love your prices and I recommend rockauto to all my friends. Never had any problems.

Folks, you must shop here, prices, parts and customer service are A-1

Again, I would like to thank for the good and fast service at Rock, keep up the good, thumbs up !!!

Pure positive experience, I recommend RockAuto to everybody I know.If you need a part for your car, they probably have what you need at a good price.

Easy to find parts, with prompts for possible alternatives. Correct part arrived 3 days later. Best price for parts I needed. No problems encountered.

I ordered 2 wiper blades(11 23 2020 a day after I ordered plugs and wires(11 22 2020 they came promptly) for my car. I was informed that my blades were returned due to my address not being right by USPS...I would like to know why..and where's my money I prepaid? I will not be using rock auto again. Very angry customer.

Great site wouldn't have it any other way I'm going to run up and down the streets screaming about the great deal's haha thanks again

Received new painted brake calipers with multiple chips in the paint. These were specifically purchased because of the high corrosion potential living near the ocean. Disappointing.

ordering part no problem / waiting for part so so / trying to send core back for refund spent so far 2 hrs not accomplished yet . on website tutorial says click on brown box on order no brown box that i have found . cant talk to anyone a good $75.00 profit for them looked thru boxes received no return shipping label would help fore core parts

Ive been a Rock Auto customer for about 10 years and have purchased literally 1000's of dollars in parts both as a shop owner and as a professional Technician.
I've also recommended them to dozens of friends (via their refrigerator magnets-very smart promotional idea !), customers, family members and anyone interested in cars.

Had a shock blow out...covered under warranty.....ordered a new and returned the old....no problems!

I have ordered a few items from RockAuto and have never had a problem with the service, part, price, or receiving the part in a reasonable amount of time. They are very efficient!

The exact fit parts I need everytime I order,even small individual parts are available.Easy parts lookup and the more info icon lets you see!" parts are what you are looking for."!

Have been dealing with them for years, Super fast shipping and great prices and quality & they stand behind there products! Excellent customer service!

They have great service and quick delivery. I recommend it to everyone that wants great products and great service. They are second to none.

I have found parts are about 50%less than local auto parts stores. They ship quickly and if you make many orders like me you will get a colle tor series magnet in every order

Order parts and was delivered promptly and accurate. All parts are genuine.

They've always had the parts I need at a good price, and with fast shipping. A+

I have been waiting an a part via their 'Availability Alert' service for two months. All of my other part were erased from my cart, now most of them are out of stock.

My account was charged twice and I can t get in touch with customer service

Using a small amount of my vacation tine to gets parts. I live in Norway and would rather order online, and use my day time hours at the beach. I have found all the parts needed this time around for our 1966 Polara.

Ordered radiator along with upper and lower hoses for my 1992 GMC pickup it was delivered in two days and it the fit and quality were perfect. Best part was the price,will use again. Thanks

Prices can't be beat, but try and talk to a real person and see what that gets you. Some of the items I wanted to order for installation had part numbers that wouldn't come up when I went to parts search,so I really had to hunt for the parts and couldn't get anyone on the phone to give me the correct parts numbers.The "person" on the phone just said if you don't see your part listed, we don't sell it. yeah right

Why Go Anywhere Else!!
Best Price Anywhere. I have a discount thru my employer at a national auto parts store with deeply discounted prices compared to the general public. My mechanic can't even get parts with his retailer discount as low as I can. I needed a catalytic converter with the exhaust manifold and checked the price with my discount and it was $520.00 and it had to be ordered. A friend at work told me to check Rock Auto, and the price SHIPPED was $276.00. Now I'm buying struts and a wheel bearing because I won't buy parts anywhere else! Check their prices, you only have money to loose if you buy elsewhere.

You can never get through to anyone and the website is not very user-friendly

Always positive: Quick shipping, low prices, and the correct part.

Great prices & service!
(Too bad you have to pay, or share, return shipping costs on defective or mis-boxed merchandise...otherwise, awesome company!)

right parts, perfectly fit, great price, fast delivery.

Terrible customer service. WILL NOT BUY FROM THEM EVER AGAIN!

RockAuto is great! having to ship through FedEx is infuriating. I will have to find another retailer if they can't offer me another shipping option.

Never had a problem. Great service and Good quality products being offered.Many of my Car-jock friends use RockAuto.

Good Parts!!Good Prices!!Fast Shipping!!Highly Recomended!!

shipped another persons order. Now I have to ship the wrong parts back and reorder my parts and pay extra to get them shipped to me in time. I buy my parts from the least expensive place, (who pays more when they don't have to?) but with screw ups like this Rock auto is no longer the best place to buy. At least if I buy local I know I'll get the parts I want the first time when I need them.

I order parts from rock auto regularly but, I had a bad experience with the last order and the situation was never rectified I purchased an instrument cluster for my 2003 chevy suburban and my vehicle has the data info system. The cluster they sent me after I had given them all the details did not acknowledge the info system at all, I sent it back explaining the situation in detail again this took another week I was not able to drive this vehicle for about a month or more . I would still like to give rock auto a chance to correct this situation by allowing me to send back the cluster I have for one that truly replaces what I took out of the vehicle.

Just received another order today.... Fast Shipping always...product always right....can't believe you can get this kind of service in 2017, reminds me of thirty years ago.....great company.....

I recently ordered a new Bosch O2 sensor from Rock Auto. First time using this site. The Auto Zone and O Reilly auto parts stores in my town were both charging $100 dollars more for the same part than Rock Auto s price. I only had to wait 2 days for it to arrive and it came all the way from California to my house in NC! Unless I need the part today, I will always use Rock Auto.

Always received right parts at a very good price I highly recommend Rock Auto has kept my 04 GMC going for years.
.

Got my part at a fair price and it arrived when you said it would.

Stay away from Rock Auto. Purchased lower control arms for a MKS the hydro bushing brackets where pressed on backwards. They will not return the parts because the mechanic threw away the box. Now I am stuck with $250.00 worth of parts that i cannot use. Stay Away from Rock Auto!

ROCK AUTO IS THE BEST AUTO PARTS DISTRIBUTOR ANYWHERE. THE WEB SITE IS VERY EASY TO NAVIGATE. MY ORDER ARRIVED VERY QUICKLY AND WAS EXACTLY AS I ORDERED. I DON'T BELIEVE THEIR PRICES CAN BE BEAT ANYWHERE. MY SHOPPING AT ROCK AUTO WAS MOST ENJOYABLE.

Easy online ordering, instant feedback, incredibly fast shipping, and after that, a quality part. Nice to deal with.

I would give them zero stars if I could. I ordered a bumper molding cover for the driver's side front end and was sent the wrong side (based on the information and pictures on their website). The return process on the internet was not very helpful for me to reach a resolution. When I finally was able to reach someone on the phone, I could not have talked to a more condescending person. This individual was the definition of rude and the antonym of customer service.

So then I sent a very detailed email to them with pictures and screenshots showing how their website was incorrect. I got a reply from Jen admitting that their website was incorrect but, and get this, there was a disclaimer which could have been found and read had I clicked a few buttons, so they were not going to take any responsibility! Wow.

This was one of the absolute worst shopping experience I've had and it's shocking that they did not do anything to make it right. I was eventually able to find what I needed through CARiD, who actually had the exact same part for cheaper and with lower shipping rates.

I would strongly encourage people to stay away from RockAuto. They obviously do not take customer service seriously (which is apparent from reading other reviews too).

Had a great total experience! Amazing prices! Good valve! Very pleased with my purchases. Thank you! l

I can not believe that there is no way to contact someone at your company. I received an order from you that I paid overnight shipping on, and the part is defective. I paid more in shipping than the cost of the part itself.
I filled out the refund info and submitted it, but am NOT happy about having to eat $25 of shipping for your mistake.
Now, not only am I out $25 for your error, I have to source the part from somewhere else and pay for it again, the car is taking up space in my shop and I have an irate customer that didn't get her vehicle back as promised.
No wonder you don't want anyone to be able to call you or provide any way for customers to talk to anyone about anything...it's obvious you just don't care as long as you hit your sales volume each month.

No customer service gets you 1-star and a chargeback from Visa.

A very good store to buy all of your auto parts. Quality parts at affordable prices.

Been searching for a pair of slotted rotors to fit my 70.C10 that didn't cost a fortune. Rock auto had a left one on site for awhile. Then one day pow a right popped on...had Them in three days and at a great price .Thanks Rock Auto...you rock.

Price is always right, Order is always right, and always ships out quickly; what else can I say.

RockAuto site was very easy to navigate through to find what I needed. In a matter of minutes, I had found everything I was looking for, and checkout was simple also. HIGHLY recommend RockAuto.

They sent me the wrong part twice, looks nothing like the picture. Then said they couldn't send another one and charged me to send it back. I used to like rock auto. NOT ANYMORE

Good prices, good parts and quick service. Keep adding those correct part pictures just for better buyer confidence.

Worst company to deal with sells bad parts will not cover under warranty and will not call you to fix the issue. STAY AWAY

I can't believe how easy and fast RockAuto is! I'm a woman and needed no help from anyone to order the parts I needed. And the arrival was much faster than the stated date! I have and will continue to recommend RockAuto to all I know. Thank you, you Rock!!!

over the moon, rockauto filled an order to me here in LIVINGSTON,WEST LOTHIAN, SCOTLAND, UNITED KINGDOM.
PART WAS ORDERD AT 20.30(GMT) ON WED 27/08/2014 GOT A EMAIL AT 22.55
(GMT) TO SAY ORDER WAS READY FOR EXPIDITER AND SHOULD ARRIVE AT ME HERE IN SCOTLAND UK, ON 02/09/2014.
However at 09.00(GMT)TODAY FRIDAY 29/08/2014 ORDER ARRIVED BY FEDX.,
THANKS RockAuto you are #1.

Too good to be true...top-notch...very pleased, always...I'll be a happy customer for life with ROCK AUTO...ROCK AUTO ROCKS!!!

Good and quality parts at a very good prices,I've been a customer over 8 year's ,I'm still talking about it.

High quality parts, great service, fast delivery. Great American company

Ordered a core support for my 1996 f250 7.3l powerstroke diesel well when got it it was for a gas truck I'm not sure if they know the difference between a gas truck and a diesel was not really worth $300.00 now I guess I'll have to jump through hoops to try and send it back very disappointed with this

well six months waiting for a refund I find it awful is a typical company-internet scam.

I used them a number of times found it cheaper to buy on Amazon than pay all their shipping charges. If you order a few items and they come from different warehouses they nail you for shipping charges from both warehouses. Also their refund policy if you claim a warranty and they do a refund they won't mail you a check they will refund you on the card you purchase it with even if the account is not active anymore. You have to go to the bank and than wait 3 weeks for the bank to refund you or make you take a credit. I rather pay a little bit more and deal with a company that would be flexible on giving your money back if you move or close an account

if the part is defective and you installed it ,only way to test it all options to return ends very bad web site nobody to talk to. used them a lot no more.

They Post fake positive reviews on sites, and have the worst customer service. Will not refund money back on any updated credit/debit card or allow you to update any current address. The corporate office hangs up on customers who ask to speak to upper management.

Have been buying from them for years. Best price around and fast delivery. Never had issues with core exchange also.

They sent me one rotor correct and one incorrect I didnt notice this mistake because the latter was boxed with the same part number as the one i checked so when i compared i assumed they where the same I've been waiting two weeks for them to correct their mistake. What a huge inconvenience for me because I essentially I have to do two break jobs!!! DONT EXPECT AN APOLOGY BECAUSE THE RETURN PROCESS IS HANDLED SOLEY BY COMPUTER. Next time I'll go to the parts store and pay $30 more...at least ill get customer service and fix mistakes faster.
ROCK AUTO...YOUR DEAD TO ME!!!

They continue to offer great service during covid19 while many other company's are using as a excuse to offer sub par service. I ordered yesturday at 3:22 shipped at 5 and delivered at noon today. Just amazing. I wish my vendors were this dedicated to customers. You guys ROCK!

Great parts at fantastic prices .Christensen Auto Sales,Inc

Rock Auto had the right part at the right price and delivered it fast.

Easy order and return procedure. Very well organized even for international orders. Great selection of parts for any car. Highly recommended.

Very well keep it up and when you have more business do not go to set like everyone else

Easy to find the part, easy to pay for it and it's sent to my house.

The Uro premium for my BMW 325xi fit well and performs flawlessly so far. No longer hesitant to roll the window down.

Quality part, arrived quickly, cheap shipping, all at about 1/3 of what any auto parts store charges. Paid $45 for a tail light assembly, dealer wanted $230 plus installation labor! Took me less than 5 minutes. Overall, saved me around $250

It's perfect for me. Every part fits great. Thank you rock auto

Great prices, great choices! Lets ME decide between OEM or equivalent.

i was after a hard to find expensive part rock auto had it at a great price,i live in australia so the part was not available here,iwas nervous about the purchase but it arrived safe and very fast well done,i fitted it and have no problems i'm enjoying my car now.thanks rock auto will buy from you again..5+ company

Great place to get auto parts!

Thanks!

I needed a new coil pack for my 2009 Chev Aveo. RockAuto had a good selection and I had reviewed 4 of then in the low to mid range price before making the decision based on the manufacturers specs and reviews.

But when the part arrived it was the right box but the part inside was the cheaper brand than what I had ordered.

When I submitted a problem report that if I had wanted the cheaper brand I would have ordered the cheaper brand and I was told :
"Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. In doing so, they declare the quality of the part worthy of their name and stand behind the product with their warranty. Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. It can be frustrating when Y, sold under its own brand, costs less than X.

We have no control over manufacturer supply chains. When we buy a part from Brand X, we pay X's price for it, and your price is based on our cost."

No offer to exchange it for the better quality brand I had ordered or even an offer to refund the difference in price (which is only $5.00). So if that is how they value customer satisfaction for only $5.00 I would not like to see how they would be for a more expensive part

Great! The only draw back that we had one time was trying to get a hold of an actual person and not a menu or recording to answer a question, to solve an issue we had encountered on the website.