Prompton Real Estate Services Inc. Review

Monica Geyser is my property manager. She is very professional, knowledgeable, and polite. She makes sure to stay connected and I really appreciate her speedy replies. She went out of her way to help when I needed them. I highly recommend her to anyone!

I am looking to move to Vancouver and have been in contact with the agency for almost a month. I was ready to book my flights to take a look at a couple of suites when Aime Bent just stopped replying to my messages after hers "are you just flying in for the viewing?" Just asking to be professional with your prospective clients or simply say NO?

It has been a pleasure to work with Jenna, Property Manager of Prompton. Everything has been taken cared. Good long term tenant.

Professional and responsive service. Monica Geyser was always helpful and responding to all of our inquiries promptly.

Super super super bad experience with this agency. No matter you are tenant or unit owners, please avoid it. There GM is pretty bad in customer service, no one take care about you once you signed contract, they only care about is how to earn more money from you. Every mistake is your mistake, this company never make any mistakes. Be careful everyone.

Was in a suite managed by Prompton in Surrey for 4 years. The staff I dealt with were consistently professional. I swear my particular property manager was basically some kind of wizard - every issue was resolved promptly (#seewhatIdidthere?) and, on several occasions, acted as the perfect barrier between myself and a particularly pesky landlord. 10/10 would use again.

Monica Senior Property Manager is very supportive before I moved into their building. And after moving in, she and Emily Leasing Administrator are taking very good care of us. I truly appreciate her professional and responsive work!

I have used Prompton's services as a renter and found them very professional and responsible. The way Megan took care of the apartment and me as renter was very professional and she was very warm.

I knew then I would use their services when I buy an apartment of my own.

Now Jenna is taking care of my apartment and I have never been in any stress as she is always on top of everything. I trust her to make the right decision on my behalf.

All the staff I have dealt with till now since the start have been very polite and understanding towards my needs as a client.

All I would like to say is a big "Thank you" and keep it up.

Subbalakshmi (RCIC)

Thank you Jenna for all of your help and professionalism!

I was very happy to have Monica G as my property manager. She was extremely helpful and professional. If I had any questions or concerns she would address them right away and follow up to make sure matters were resolved. During a difficult time for me when I had to move, Monica was very kind and guided me through the process which I very much needed since I was overwhelmed and stressed. Thank you for making my overall experience a graceful one.

Great service, communication was pretty quick and on time.

Monica Geyser is a friendly and efficient property manager who took the time to answer all my questions before and after the move in. I can always count on her to get back to me quickly and she's constantly trying her best to help.

Professional and always helpful. I have been renting through Prompton for over a year and everyone is always so helpful. Megan is the GOLD STANDARD when it comes to Customer Service.

Monica Gayser is the Property Managet who assisted us in processing our application with Prompton. She is very professional in dealing with us. She s very organized, prompt in replying to our emails and very clear in explaining the details of the process. We can call and ask our questions to some things we re not sure of. We re so thankful for Monica for doing a very good job and highly recommends her. Thank you also for Prompton for this opportunity given to us.

We had a wonderful experience renting from Monica G. at Prompton. Even with complications due to COVID19, Monica made the renting process efficient, simple and seamless, allowing us to move in promptly without any issues. She is continuing to deliver excellent client communication and service throughout the term of our lease and has set new high standards for our expectations of property management.

Have been using Prompton for a few years now and they've always found me excellent tenants. Currently, with all the Covid19 precautions, Jenna has handled all the Fire & Building inspections without a glitch! I highly recommend their services whether you're looking for a tenant or for a place to rent. It's been a great experience so far!

I have nothing but praise to give to Prompton. Almost a year into our rental and they have treated us respectfully and professionally whilst responding rapidly to any of our questions or concerns. Even in the midst of a pandemic, Prompton has made this one of the easiest living situations I have ever enjoyed!

There was a lease rental available on Powell Street. A two story top floor unit with a large rooftop deck. I liked it. I supplied my references, a published business interview and 12 months of bank statements. I was told to have my. Tenancy insurance and proof that this was current and paid for before they would do my initial walk through.
On that same day the building manager at the address I would be moving into was pointed out to me and I was told by to be sure to get on the right side of him.
I had been looking for some time and with this decision made I turned down the other potential homes.
Packed and ready the movers spent the previous day packing the moving truck.
9 a.m. we arrive at the new place I am greeted with a gruff " you better get a move on! "
I was then told I only had the elevator for two hours until 11. ( An impossible task to unload a 2 bedroom home off the truck in the elevator and unloaded into a suite on the 8th floor )
So I asked when was the next time I could block some time?
Two weeks from that day and it would still be for only two hours.
So I asked if I could then unload into the lobby and we would then have to good it up the stairs.
No, the stairwell use was prohibited !
So I told the movers to put back in the truck what they had started to move.
This man was not helpful in any way. His manner was confrontation and uncompromsing. I clearly had no choice but to walk away.
Prompton was aware of these conditions and chose not to advise me accordingly. I was told by the Prompton real estate representative that the move in was my problem to deal with not theirs.
This has cost me overtime with the movers and truck, costs associated with now moving to a storage facility and causing me to be now in a homeless situation. I had planned a short move in town and not a move where access and organisation for stored clothes medications etc were needed.
Moving is stressful anyway. This made it all the more it upsetting. I received no apology, I did however receive a veiled threat to take me to the rental board for breaking the lease. No offer to compensate my losses and continued expenses.
Prompton Property Management has only one interest and that is to get your money, at whatever cost. Zero compassion to a situation which could have potentially been avoided had they been honest and forthcoming with the demands of a very unusual moving ii n policy.
Oh, and I had to e-transfer $100 to the building manager to have him be at the front door to let me in.
I would warn against using this property management company. Their dismissive and uncaring attitude has caused me great upset and loss of.money and home.

Prompton has given us a great experience with our first home in Vancouver. A special shoutout to Jenna who has been very empathetic, professional and efficient - she sure does put the 'prompt' in Prompton! Thank you for everything, Jenna. We love our home and are enjoying our stay.

Prompton was managing the rental management from the beginning of my stay & I must say they are very professional & swift in solving problems in the suite time to time in the last 2 years. Megan was very helpful with the initial communication & handing out the suite for us & Jenna has been wonderful with her quick reply every time & helping us with a quick solution by sending the trades to fix issues in the unit. Our move out was without any hassle in the middle of the pandemic & special thanks goes to Jenna! Thanks for all the help!

Terrible service. Please don't do any property management with them. They have been my family's property manager and they have always been very slow and unprofessional. Last week, they contacted me saying my insurance policy have changed suddenly and is effective immediately. First of all, Prompton should have inform us right away since Prompton got the notification from the insurance days earlier. Suddenly, Im scrambling to find new insurance and I asked them to verify some information for my new insurance and they never even answered back even though they know this is an urgent matter. I sent emails multiple times but they never answered me back.

Also, I am trying to cancel their service but they made it really hard to cancel it. If you don't cancel it by 30 days of your renewal date, they will charge 3 MONTHES of management fee. They don't notify you when you are due for renewal so I have to ask them and hopefully, they will email me back this time.

After moving to British Columbia and my living arrangements having fell through, Megan helped me view numerous apartments within my budget and desired location. Fast response, friendly service and informative made this experience easy and stress free.

10/10 would ask Megan for help again.

I've worked at Prompton for over 2 years and I absolutely love this team!!

Great Property management company, Monica and her team are great to work with; professional and prompt with responding to messages and dealing with any issues that arises.

Prompton bought the building which my partner and I have lived in for three years about a year ago. The service and treatment that we have received from them has been extremely unprofessional.

Last summer, our deck rotted and was a danger to us and the tenant who lived below. We requested that it be repaired and it took over two months for it to be completely repaired. The repair man showed up unannounced, he did a poor job and left a mess in our apartment.

We sent a letter to Prompton suggesting that due to the inconvenience and not being able to use our deck during the summer our rent should be reduced. We also included pictures of the mess left by the repairman and the poor job he did repairing the deck. We provided a them with a suggestion of what we thought was a fair reduction of our rent for the two months (based on the square footage of the deck in regards to the rest of the apartment and our rent). The response we received from Prompton said exactly this,

"Just so you know that in measuring space, you never include the balcony size so your suite is the size stated and the balcony is extra. Typically if the balcony is unusable it is about $50 a month taken off. Thank you"

There was no apology for the inconvenience or the poor service. The response was not addressed to us specifically or signed off on. It was simply rude.

There have been numerous people in our building that have received similar service. I would not recommend renting from a building managed by Prompton.

Prompton has a wonderful team, they are so friendly. We received a high quality and professional service from Monica Geyser ( the senior property manager) and her team.

This is a company I really want to recommend! I moved here from Calgary 4 years ago, and as soon as I came to Vancouver, I rented an apartment from Prompton and lived there for a year and a half. They have a professional customer service more than any other company I've ever had. When I asked for something, they always acted quickly, and completely. Anyway, what I want to say is that this is a reliable company!

Jenna and the team at Prompton had such a big task getting our place ready for move-in as the last tenants left the apartment in a state of disrepair. Not only did Jenna dispatch cleaner right away, they did a great job and Jenna checked in on us every step of the way. There were a few things that were broken when we moved in but all issues were fixed right away, often the same day.

Thank you, Jenna for the colossal effort in getting our place to feel like home.

I lived in one of the properties they managed for over a year. They were always really responsive, professional and fixed any issues I encountered quickly. Lynne was my property manager and she always went above and beyond to help me out.

Extremely helpful Manager. Her name is Monica and she is both professional and experienced! As she follows up my problems closely and tries her best to solve it diligently. Very satisfied!

Very poor management
Totally not recommended this management company
My unit has no heater and no hot water in snowing winter time
Their manager MG, she was telling me to go to Costco to buy heater and once it s fixed, go back and returned it
What kind of manager said that kind of stuff???
Every year ,, they raise the rent
But very poor response , every time, we have problems
One of my electronics plug is not working since I moved , more that years,
They never fixed.
Not recommend at all
All stuff here are very rude

Very professional from start to finish. Amazing service.

It was very easy to communicate with Monica. She was very professional and responsive.

Application process was most definitely not a hassle. It was all done through Liv.Rent .

Had a simple issue with the kitchen and she right away dealt with the issue. - can't complain!

I would most definitely recommend this team to assist you with finding the right suite!

Cheers,

Had a viewing appointment scheduled. Made a 3 hour drive from Kelowna, only to be notified 2 hours before that the apartment was already rented. Im assuming they were well aware the apartment was already rented well before our viewing time. Complete waste of time, and completely disorganized. I'll count this as a blessing in disguise because if this was my first impression I can only imagine the nightmare of having a years lease with them.

I found their representatives very unreliable and rude. My agent Jennene Thomas cannot be reached by phone. She has an outdate voicemail, and cancels on her appointment just 1-2 hour before the scheduled appointment. I came from out-of province just to view the property.

She did not even bother calling to cancel the appointment. Overall their agents are very difficult to get through, and I am not going to be dealing with them both now and in the future.

If they cannot even be reliable about showing up on time for viewing a property, what does it say about the service they offer to their actual tenants? I guess my mistake is I didn't read the reviews from other people who have dealt with this company, as it looks like the same problem is happening to many other people, and they are not making any effort to do anything about this.

This company has been managing my building since I moved in 2017. They are always prompt and timely in the replies to my requests. Always have things fixed as soon as I request them to be fixed. The superstars on the team are Meagan and Jenna, they are both indispensable to the company. I would recommend this property management company to anyone. Also straight up heads up to my main man Jason at Strata Pro. Always doing the fix ups

I recently moved in the Alexandra. Jennene is my new property manager. I found her to be friendly, considerate and very able. She answered all my questions, provided me with every document swiftly and even a kind reminder when I failed to fill send everything back as instructed. My unit was clean and ready for my move in and she was very thorough with me during the inspection to ensure I was covered fully. I highly recommend her and Prompton. I wish I had their services for my own properties out East.

Easy to work with, friendly, professional and helpful. They answer all questions. I worked with JT and JD; they set me up with a nice suite. I recommend them highly.

I have been living in an apartment rented through Prompton for about 9 months, and have really appreciated how helpful and easy to deal with they ve been for us.

They really came through for us when we needed to find a place on short notice back in January, and even went out of their way to find a second unit for us to apply for when the owners of the first unit went with different renters.

The few small maintenance issues we ve had while living here were dealt with as soon as they were mentioned, and our contact with Prompton has been very kind and professional the whole time.

Really pleased with Monica as a property manager. She's very efficient! Most importantly, I don't feel like I'm getting scolded if I have to reach out to her for anything.

Prompton has been very good so far. The rental is very clean and holds extremely good value over other rentals we were considering (pets/insuite laundry/transit). Our property manager Jenna has also been exceptional.
She has consistently replied to our emails in a day and has been quick to resolve any issues that have popped up. Overall, I would definitely recommend Prompton in finding your next rental.

Throughout the pandemic, Monica was great to deal with. She made renting an apartment as smooth and safe as possible. I appreciate her informative responses and how quickly she was able to answer my queries.

This is my third rental through Prompton and I highly recommend them. Everyone is very professional and helpful - my last move had to be done very quickly and Jenna went above and beyond!

I moved to Concord Garden in July,2020. With the assistance and magic arrangement of Ms.Monica Geyser from Prompton Real Estate, the move was extremely smooth and without a hitch. I want to express my appreciation and feeling to Ms. Monica. She did a fantastic job. I found her to be very professional,courteous, helpful,caring,responsible and efficient. Again, my compliments to Monica.

Prompton has been quick and responsive to any questions when we had had initially applied. Megan Neumann has been fantastic to work with and very trustworthy. She has worked with us through two properties that Prompton manages and every time she is attentive and makes sure we are comfortable. Absolutely recommend Prompton and Megan.

Monica is very professional and responsive. I'm so thankful I was able to get an apartment with prompton real estate. Beautiful place !!

Nice and brand new apartment. The appliances are new and of great quality. My property manager Monica G. is patient and very helpful especially during the COVID. Concierge is professional.

Jenna Ritchie is our property manager. She was very efficient and professional in helping us find a tenant and deal with the insurance claims. We are very satisfied with her service and would have no problem recommend her to anyone.

Through the years in using Prompton services, their client communication and service delivery has progressively improved. As long as their service level commitment remains consistent for every property manager, I believe they would be worth 5 stars. Jenna has done a great job representing Prompton.

Jenna from Prompton Real Estate has been fantastic landlord. She's addressed any concerns I've had quickly and she's attended mandatory unit inspections when I haven't been able to.

I would highly recommend the service.

We've had the privilege of having Corry Buchanan as our property manager for the last year, and we cannot express enough how wonderful it's been to work with her. She is professional, communicative, and responsive. Whenever we've had issues with the unit, she's been quick to provide support and solutions. She's so easy to work with, and she makes getting things fixed a painless process. We look forward to working with her for many years to come.

Bad experience really terrible service. Don't go near this place.

I know Prompton represents the owner not the tenant but you would think they would want a happy tenant. For me I have got 0 support for my issues with Rancho and there threatened violations of Illegal entry and targeted video surveillance at W1.

I have been receiving a top-notch customer service from Monica Geyser at Prompton Real Estate Services Inc. She works 24/7 for customers and has been so responsive, intelligent, and professional. I can confidently say that their service is best of all in Vancouver. Highly recommend this company to everyone!

I have condo that I was personally managing and things got out of hand as it was too much to handle on top of my full time job . Candice from Prompton has helped me with the process from a - z , and I didn't have to stress and worry. She got me a high rent that covered my entire mortgage + strata fees.

I have been using Prompton service for my properties for years. Monica Geyser is my property manager. She and her team deliver excellent service and communicate effectively. I would rate 5 stars!

For anyone new in the Lower Mainland, I suggest you get Prompton Real Estates. They ae very great on advising, showing places, explaining contracts and stuff that can be hard for new comers.
I have had a very good response from them when I moved out here from Edmonton.
Definitely recommend them for anyone who is new to BC.

Solid company with outstanding customer service. We work with them as a trade with great Prompton team members including Megan Neumann and Tessa Polman-Tuin - they are constantly asking us to take care of their residents and make them happy.

We had amazing experience renting from Cory at Prompton. The property manager was really nice to me showed up on time and did her best to prepare the apartment for us. When we had problems with the building, the property manager always tried her best to help us to deal with building manager. I do recommend Prompton for your property management and rent services.

I was dealing with Monica Geyser and found that she was always super helpful and very quick to respond to any questions I asked. She has been a great help for me as i am very new to Canada and the ways that the rental markets work here. Highly recommend dealing with Monica on behalf of Prompting Real Estates.

I am proud to be part of such a professional and highly trained sales team at Prompton! I am confident that clients will be impressed by the quality of service they receive when they visit the office or kiosk location.

Really easy to work with and always responds in a timely matter!

I've been renting from Prompton for the last 8 years. Been through a few different property managers who were and are all excellent. Jenna Ritchie has been extremely helpful and proactive in all matters and Jason from strata pro is also excellent! Highly recommended using Prompton.

I have rented from Prompton for more than 7 years and have always had amazing service, particularly from property manager Megan Neumann. Their team is quick to respond professionally to questions or concerns, and their attention to detail has made moving in and residing in my building a breeze. I would highly recommend renting from Prompton!

I recently had to move from Alberta to B.C. for work and had to deal with finding an apartment long distance, also during pandemic restrictions. Jenna Ritchie from Prompton Real Estate Services was extremely helpful with doing the virtual walk throughs and completing the necessary forms while I was in a different province. Very professional, quick with responses and answered any questions you may have. Jenna definitely helped facilitate an easier moving experience for me during a stressful time. Thank you!

I have shifted my apartment during Pandemic time. My old apartment was directly with owner and this was the first time I have used the Prompton's services. I must say - They have been responsive, professional, caring, and accommodating to me.
Jenna is our property manager. Jenna has done a great job representing Prompton. She is very efficient and professional in helping us. I faced water leakage issue in my apartment on the first day itself but she immediately arranged plumber and get that fixed. We are very satisfied with her service and would have no problem recommend her to anyone. One extra star definitely for Jenna !!

They have really good properties. Service is also too good.

Very bad, dishonest company. I would not recommend using them if they were the last property manament company in town. They do not respond when contacted, pass off work to one another without the proper information needed to complete the job with any level of basic competency. Very disheartening when you are putting them in charge of millions of dollars in assets. They will lie to your face when you confront them and pass the buck to somebody else.

On multiple occasions while trying to get in contact with multiple different agents it has taken me up to 5 attempts to actually get a hold of the agent I was trying to get a hold of at the time. If this happened with 1 agent it wouldn't be anything to really note but FOUR different agents all the same - anywhere from 3 to 5 attempts to connect over multiple weeks- through direct emails, through messaging sent through apps they advertise on, and by phone?! Why?

Not to mention that the properties listed as "pet friendly" ALL have a weight limitation on the pets... WEIGHT.... (I know most landlords in BC do... Which is highly bias) But there is NO room for consideration with Prompton even if the pet is quiet, socialized, exceptionally well behaved, senior (low energy), trained, and the owners are responsible.

I've been a tenant of prompton Surrey for a little over 4 years now, I've rented two units from them and have had nothing but great experiences. Megan (property manager) has been very responsive and helpful when I need answers, even with simple questions.

Been trying to get an appointment to view a 3 bedroom place at W1 but it's apparently a no because of the ages of who will be sharing rooms. Who makes up these stupid policies? Do i need to draw out a sleeping plan to hand in? Trying to rent a place is made into such a big deal. Chill.

What's next? Someone physically wanting to watch us sleep?

Update: while I had a good experience with Prompton in the past, my experience with them in December 2017 was horrible. The Prompton agent would not show me a suite in anything by work hours. To accommodate, I left work early, and due to unforeseen delays was 15 mins late and she did not want to wait. She said it was Prompton's policy to only work till 4:45 and 5:00 was too late. While I understand everyone has a schedule, when your job is to show places to rent to people who can actually afford it, that means you need to be flexible and offer evenings and weekends. 9-4:45 means the only clients you are attracting are those who are rich or not working at all. Bravo Prompton for clearly showing your stripes. I suggest those who are considering renting with them proceed with caution.

December 2013 Review: My wife and I moved from Calgary to Vancouver on January 1st, and of all the rental places and property managers that we dealt with, Prompton was BY FAR the most professional and organized. Our agent was Megan Neumann and she was fantastic. Punctual, transparent, warm energy, offered alternatives and then after move in, was there to address any issues...even 4 weeks later. It looks like others have had a bad experience here which was surprising. Maybe it is Megan that delivered such a great experience. We love our new home and are totally enjoying this awesome city that feels like home more than Calgary ever did.

Feel free to contact me if you would like to discuss.

I move a lot and have dealt with various real estate services. Prompton Real Estate Services was by far the worst when it comes to customer service. My partner and I drove all the way to Richmond 3233 Ketcheson Road and waited 15 minutes for Sharlene only to receive an email that she can't make it to the appointment. She also asked if we could reschedule the appointment to the next day and we accepted but then got no response confirming the rescheduled appointment.
Absolute disrespect for customer's time and extremely poor communication. Rest assured I will leave this bad review everywhere I could and hope others won't have their time wasted like you wasted ours.

I have been associated with Prompton Real Estate for almost a year now and I must say Jenna has been very helpful, responsive and co-operative. She helped me find my first apartment here in Surrey and when I had to move to a new place she found me an apartment that suited my needs. She has always been quick to address any issues that I had in relation to my units and I would recommend her and Prompton to new renters whole heartedly.

For several years Prompton has been managing the administration of my apartments and thanks to their excellent work I can focus on other matters with the confidence that PROMPTON is always attentive that my properties are in perfect condition and that my tenants are happy to live there . VERY RECOMMENDED!!

Monica has been tremendously helpful with my first experience as a tenant. Prompt and quick responses to inquiries! Thank you!

This management had made everything easy for us during the pandamic.
There was no need for any physical contact to get our brand new rental unit.
Special thanks to Monica Geyser, the senior property Manager.
In thier properties you can find people from all backgrounds, which means they treat everyone equally
And these units they advertise for, look way better in reality.
Whether you are looking to buy, rent or manage your property look no furthure.

We had amazing experience renting from Inga Darii via Prompton. She was amazingly nice to us, always showed up on time and did her best to prepare the apartment for us. Prompton is now our #1 choice for landlord when it comes to renting.

I love how they respond quickly to my emails when I need something. They always send me all the notices from the strata which keeps me updated aside from reading it in the elevator area. Jenna sends out help quickly when I need help with something in regards to repairs in the apartment. So far, I m pretty happy.

Moving from Ontario during a pandemic seemed like a challenge for finding a place to live, but when I inquired about a unit with Prompton I received a quick response and I was approved for the unit within a few hours. The property manager Jenna has been very good to work with and was able to help get Internet/Cable connected before I arrived so I would not have to wait 2 weeks. Thanks for the help!

I've had a wonderful experience with my Prompton leasing manager and her team. They have been responsive, professional, caring, and accommodating to me. I've used Megan's help on two separate occasions for my rental needs and she has gone above and beyond to help me secure my suites. She and Jess have treated me like family and I do recommend their services.

I had used Prompton in 2019 when I secured my rental in Surrey. And used them again for my new suite in 2020. This year I needed a place with short notice and Megan found a place for me in less than two weeks and helped me in planning my move during the pandemic lock-down.

As I've mentioned above, I've nothing but good things to say about Megan, Jess, and Prompton.

Had a great experience with Prompton as a tenant of one of their properties that they manage in Surrey. Meghan and Jenna have always dealt with my concerns and questions efficiently and professionally...thank you!

Me & My Wife are extremely happy with Prompton as they have qualified Property Mangers who are very happy to serve you. My Property Manager Jennene Thomas is one of the best that i have ever met, she is extremely friendly, always on time and takes a lot of time explaining each and everything in details so that we are not left in doubt. I would like to recommend Jennene Thomas to everyone who is looking for real estate services @ Prompton. I am giving her 5 stars because she totally deserves it.
Jimmy

For Vancouver, our best rental experience yet has been with Prompton Real Estate Services, and we've been managed by several other large property management companies. A clear process and responsive, professional property management equals a pleasant rental experience. Prompton is one of the best out there.

Monica Geyser managed the sub-penthouse we rented in Yaletown. As tenants, we found her to be very professional and incredibly responsive to our requests.

I rented an apartment under Prompton's management, it was a delightful experience with agent Monica Geyser. With fast response and superior professionism, I think Promoton is the best choice.

Prompton is an outstanding property manager. throughout my 5 year tenancy, I had zero worries about any maintenance that needed to be done. Communication with individuals at Prompton could have been hire however it was still an overall great experience!

My boyfriend and I recently moved into a home managed by Prompton Real Estate Services with Jennene Thomas as our lease representative. From day 1, it has been an incredibly positive experience. Professionalism from the showing through to the application process and any home repair deficiencies that have come up along the way since moving in. In addition to always being professional, Jennene stands above the rest because she genuinely cares. If you are at all familiar with the Vancouver rental market, landlords have their pick of the litter which leads to some very stressful waiting periods as you await the outcome of their tenant selection. During this time, Jennene kept us apprised of our application status, what stage it was in and when we could look forward to a decision. After securing the home, she was accommodating with key hand over and home inspection and very responsive to any maintenance requests we ve had. Communication appears nearly instant at times and it is obvious there is a high level of client care from her and her colleagues. The reality is a single landlord doesn t have the strength of a full property management firm such as Prompton. I need my door fixed, they have a door specialist. I need my caulking fixed, they have a caulking specialist. It truly services us the way we should be through the residential tenancy act, which greatly protects the tenant. As much as we are held accountable for being good tenants, having a team like Prompton keeps the landlord accountable too. Rents are high in this city, no denying it. Get what you deserve as a tenant and work with Prompton!

Doesn't deserve a even 1 star as well. Worst experience.

My wife and I rented a condo unit in Surrey from Prompton, where we stayed almost 3 years. We were very pleased with the experience. Prior to our renting, they were very helpful, responsive and reasonable with all of the questions we had. Throughout our tenancy, whenever issues came up in our unit, Prompton responded promptly with a fix and even advice. When we adopted our second dog, Prompton was very supportive in getting this allowed by the suite owner.
I would recommend Prompton to others who are looking for professional and experienced service as they rent.

Very professional they have been my property manager for 4 years and have never faltered

Unprofessional and rude by all means! I waited for half an hour for an appoitment that was set 5 days in advance. No one showed up, agent's direct line went on VM. Called their office, spoke with 3 different girls, none of which knew were Judy (the agent) is. At first they told me she is looking for parking, then they said she has claimed to have met you. After finally meeting the agent (35 minutes after) she refused to show me the unit because I was upset that she was late for half an hour... Such an unprofessional agent...

I was recently a resident of Ontario and to a surprise was presented with an opportunity to move to BC. For days I was stressed about finding a new home and one that was in my budget to boot. I spent hours on the phone trying to source a reliable leasing agent with no luck what so ever. I then came across a building online and completely fell in love with it. I contacted Megan at the Prompton office immediately as I was very excited to have found my new potential home. Megan took the time to listen to my current situation, wants, and needs. We made an appointment to look at the property of my choice along with some other openings she had available. In the end, the building I desired most had no available units for rent, Megan could see the sadness this brought. I was about to settle on one of the other buildings that I was keeping on the back burner, but to my surprise Megan called me the next day with great excitement that there was a unit available in the building I really wanted to live in! My interactions with Megan were very professional, follow up was immediate, she shared her passion, picked up on my thoughts and delivered 110% I have to give this company a 5 star rating! Anyone moving into any area where Prompton services they come highly recommended from me!