Terrible service. Please don't do any property man...

Terrible service. Please don't do any property management with them. They have been my family's property manager and they have always been very slow and unprofessional. Last week, they contacted me saying my insurance policy have changed suddenly and is effective immediately. First of all, Prompton should have inform us right away since Prompton got the notification from the insurance days earlier. Suddenly, Im scrambling to find new insurance and I asked them to verify some information for my new insurance and they never even answered back even though they know this is an urgent matter. I sent emails multiple times but they never answered me back.

Also, I am trying to cancel their service but they made it really hard to cancel it. If you don't cancel it by 30 days of your renewal date, they will charge 3 MONTHES of management fee. They don't notify you when you are due for renewal so I have to ask them and hopefully, they will email me back this time.