Preferred Buick Reviews

Lied right to my face during finance, complete BS , told me the amount I was financing line by line , which was correct so I starting signing , handed me the next set of papers told me everything was the same, so I glanced thought it looked right so I signed come to find out he added in an optional credit life insurance on my loan without me knowing at a premium of 987$ , which is the biggest joke I've ever seen , it's pure profit for the dealership , kinda funny I got con-ed into paying for an insurance policy in full with zero paperwork pertaining to an insurance policy I paid for, I signed so i guess its my fault for not catching it, but that was the most crooked deal I've ever been dealt

Professional and fast! Very happy I started getting my vehicles serviced here.

Robert Corbett is the best ( he should run the place imo) He definitely made car shopping a great experience as it should be!! Me and my wife had issues with preferred in the past but he definitely has made our experience there alot better! I ve purchased 4 vehicles from him now and recommend him to everyone i know!

Purchased my 4th vehicle from this dealership. Will be my last I won t go here For so much as an oil change! When I turned in my lease to get new vehicle they figured my payoff incorrect. Causing me to have a balance and get fees on top of balance. Tried resolve with dealer they had no explanation and were zero help. They say by law they have to verify your payoff! Obviously that step was skipped! NEVER again.

Kaleb is professional and knowledgeable. I will refer him and your dealership to my friends.

Was in and out in a matter of hours with a new car! Had a great salesman, Hunter, and financial team that put me in this car at a rate I could afford! Will defiantly be going back for all my oil changes, and regular needs!

Got caught up on maintenance, so it was expensive. But work was done efficiently and thoroughly. Peter was his usual helpful self in explaining what needed to be done.

My service appointment was quick, and efficient. Jessica made sure I was in and out, while also advising about my filter, and overall car health. Great experience

Matt D. was super great. He made sure he understood what was important to me and gave me options. Making the choice was super easy!

Robert is very helpful and makes sure you are completely satisfied!!

This is always a great place to bring my vehicle. They are very trustworthy and timely whenever I come in!

Thought it took too long, but all staff were accommodating.

Rick went above and beyond to help me find the right truck at the right price. I would recommend buying your next car or truck from Rick Prater at Preferred Chevy

First time leasing at Preferred Chevy. I was very Satified with the dealership and especially my salesman, Anthony. I would recommend to anyone.

After visiting several dealers and not finding a good costumer service and definitely not finding the car we were looking for, we almost gave up until we stopped at Preferred.

Robert C. greeted us and was very helpful. He was very honest, respectful and worked with a lot of integrity. He was not pushy but instead focused on what we were looking for and got us exactly what we needed for our big family. He made us feel right at home and he is someone you can definitely trust. We recently purchased a 2010 Kia Sedona at an amazing price!! We will recommend Robert and preferred to all our family and friends. Thank you for the Amazing experience and outstanding costumer care.

friendly, efficient (minus the closing of loan due to computer issues), honest and straightforward...all of the things you look for when buying a car!! Bradford was a delight to work with and I would recommend him to anyone!!

Have to say I ve purchased many new cars in my life across different brands. It s been a while since I ve been back in a GM vehicle.

Chuck the GM was so great to work with and was very open to me changing my mind a few times on which truck I wanted. He provided great insight honesty and in the end a fantastic deal that met my needs.

Thanks Dan/John for all your hard work searching the State for the only vehicle I was dead set on (woman's prerogative). I sincerely appreciate it. Everyone was so friendly and helpful as opposed to dealerships closer to Detroit. I love my car ! Well worth the 3 hour drive to your deslership.

Thanks for your professionalism in your service dept.

Normal scheduled oil change and tire rotations on 2014 Buick purchase from Preferred Buick, like the environment of the service department and speed. Appreciate the short time for service and the attention of the service personal, please keep your prices affordable. I have been a life long customer of Preferred and have bought more than a couple of vehicles from your business, planning on at least one more, because of your professionalism and personal attention by staff. Thanks and Merry Christmas.

We purchased a car from Mark DeCamp last December, 2014. He was a great salesman!! We had some difficulties with the first car we were interested in, but Mark and his manager Brian got us into another car that we really like! Mark was an absolute professional and I would not hesitate to buy from him again. He did all he could to make everything right for us.

Great customer service! Easy to make an appointment. They really do an outstanding job!

Great place for your gym product
Clean waiting room friendly professional service.

Robert Corbett was my salesman, I appreciated his efforts to make sure I was aware of issues the car had prior to the sale. He was able to get the price adjusted to take into account the items that needed repair. I am happy with my purchase and the experience I had at Preferred Chevrolet Buick GMC and with Robert Corbett

I wanted to thank Robert for working with me on the car, his professionalism and attention to detail were appreciated.
I'm sure I will enjoy the car for years to come.

I would personally recommend Robert and Preferred Chevrolet Buick GMC to anyone looking to buy a new or used car.

I moved to GH last year and was looking for a good place for service on my Malibu. I have showed up twice without an appointment, and both times was all done within an hour. Prices are average for a dealership, but I brought a coupon they sent in a mailer over the Christmas break/ New Year. I ll be here many more times. Thanks Paul!

Robert Corbett did an excellent job working with us to buy our new to us car. We will remember Robert and Preferred when it's time for our next used vehicle.

Terrible customer service. A referral was promised in lieu of a vehicle discount and the check never came after 2 months of arguing with as high up as I can go. I was actually accused of trying to "scam" them out of $300. I will NEVER purchase any vehicle or service from them ever again and will let everyone I know how I was treated. A bunch of stereotypical car salesman. I wouldn't even give them the one star if it was an option.

I bought my Yukon Denali less than a year ago. I was told they checked the tires and rims before I bought the car since one of the tires was flat. I now can t drive my vehicle until I get my tires fixed. They said my car is not safe to even drive. They even said there was no way that the dealership even checked my tires because they would have noticed how damaged they were! I am in shock that a place of business would put my children and I at risk. Don t lie to your customers. This was the first time I went to this dealership and it was my last.

I thought I was treated with respect. I will recommend this place over and over what a great bunch of fellas

I brought my car in for an oil change at the schesuled time and was in and out in about 20 minutes.

Brian M and the team really worked as a team with everyone pitching in to answer our multitude of questions as first-time auto buyers in the state of Michigan. Very friendly, very helpful, and ensured we got the best deal for our trade and our money.

Will definitely refer and visit if we're ever in the market for another vehicle!

There are lots of dealerships no reason to use this one. Bought a used suburban here and they were kind enough to deliver it, problem was it had a broken tail light, 2 tires that don't hold air, service suspension system light on, and bad clutches in the transfer case. They picked it back up, took care of the suspension system light, neglected to deal with other issues. I paid $24k for a truck that has a 4wd issue and tires that don't hold air... countless phone calls and text messages. Sales points finger at service and vice versa... very frustrated.

Update - T Case wasn't bad. The remaining tread depth on the tires was too varied for the vehicle to function properly. Best guess is that one tire was replaced recently. I had to buy all new tires for 4wd to work right. Went to a different dealership to determine this. The canned response below only adds salt to the wound. Very obvious who I am. I have not heard a word from Preferred. If they truly wanted "to hear more" they would have contacted me and not posted a canned reply on the review

Dan Benham helped me with my purchase of a 2015 Buick Enclave and went above board to make the experience easy and most pleasurable. He found the car I wanted and had it here by the next workday. He stayed extra late to walk me through the features of the vehicle and has continued to be available for anything I need or don't understand. He is a most pleasant and helpful individual. I would highly recommend him to anyone looking for a new vehicle.

Wish I could have given a 0.. Absolutely TERRIBLE service. We drove over 3 hours to look at a 3 vehicles that we were told were there and in great condition. When we arrived we had to drive down the road to another location to look at one of them. It was absolutely awful. Rusty, broken dash, broken A/C and had not even been to detail yet. He tells me he didn t really look at the vehicle before I came down. The day before I was told it would be rushed to service and detail for our inspection. They order the stuff for the A/C (over $1000) and we were never notified that there was a problem. One of the other vehicles had not even arrived to the dealership yet. After we discussed this with the salesmen and asked about the third car he told me he would go talk to his manager and see what they can do. He asked about our price range and payment. I had not told him we had already been pre-approved through our bank. He returned to tell me that I could only afford a car for $4000 less then the vehicles we were looking at. He then tells me that I can go down the road to another dealership and they can probably help me there. He basically wrote us off and sent us on our way. 3 hours and didn t even offer to pay for my gas or anything. Such awful service.

Everything went smooth and I was treated very well.

Had nothing but great experiences with this place. Great and honest employees, willing to help others! They have oil changes and 4 tire rotations at great rates too!

Beware! They will lie and tell you the bank requires you to purchase a warranty to get a loan - this is, in fact, not legal or true. Today they forced my little brother to purchase a warranty by making him think it was required. If you choose to do business here, do not fall for this or any other scam they may try. My family will certainly never consider visiting this dealership again.

Preferred Chevrolet in Grand Haven made my car buying experience an absolute pleasure!! Ryan Myers was so accommodating and helpful in finding me the perfect car! This will be my forever dealership of choice and I would highly recommend Ryan to anyone in search of a new ride! Thank you for everything!!

I just purchased a 2013 Buick Verano with the help of Robert Corbett. Robert helped me find the right car, with all the options I wanted, at the right price. I felt he was caring, considerate, and professional. I'll be trading in my SUV soon and will certainly go back to Robert.

Derrick Conklin thank you for putting us in a nice car

Service was fast and friendly and a very reasonable price.

They didn t stand behind the vehicle they sold. Said they inspected the vehicle and that there was no issues yet less than a 100 miles later the water pump failed and the timing belt needed to be replaced.

Contacted the the dealership multiple times and they were very slow to respond. They strung us out for a few weeks saying they were gonna see what they could do but in the end said there was nothing they could do! Very disappointed and would not go back or recommend others to go there.

If you re looking for a new car go see Kaleb Fisher!!

Excellent customer service, very educated in his profession. Will be back because of him!!

0 STARS!! NEVER EVER BRING YOUR VEHICLE TO THEM! HORRIBLE CUSTOMER SERVICE. MECHANICS DO NOT KNOW WHAT THEY ARE DOING AT ALL! BROUGHT MY VEHICLE TO GRAND HAVEN FOR A DIAGNOSIS FOR A SERVICE LIGHT. THEY MADE UP $2400 WORTH OF CHARGES ONLY TO CALL 4 DAYS LATER TO TELL ME NOW MY VEHICLE WONT EVEN START. (That I drove into the shop) THEY HAVE NO IDEA WHAT THEY DID TO IT. INSTEAD OF FINDING OUT WHAT THEY DID THEY JUST TOOK IT OUT THE SHOP AN TRIED TO BLAME ME FOR SOME UNDERLYING PROBLEMS I PROBABLY PREVIOUSLY HAD. AS IF THEY DIDNT HOOK IT UP TO THEIR DIAGNOSTIC MACHINE YOU KNOW WHEN THEY SO CALLED DIAGNOSED IT THE FIRST TIME! THEIR MECHANICS TORE MY VEHICLE UP ONLY TO BE PUT IT IN THE BACK OF THEIR BUILDING NOT EVEN INSIDE BECAUSE THEY DIDNIT KNOW WHAT THEY DID TO IT, IT WAS EASIER TO FIND A DIFFERENT VEHICLE TO TEAR UP INSTEAD OF COMPLETING MINE HERE I AM SEVEN DAYS LATER NO VEHICLE AN THEY HAVE NO IDEA WHAT THEY DID!! DO NOT GO TO THIS DEALERSHIP FOR SERVICE THEY ARE TRASH!!! BUT THE BEST PART I WAS TOLD I CAN JUST PAY THE $2400 AN HAVE OT TOWN SOMEWHERE ELSE TO BE FIXED, YES AFTER THEY MESSED IT UP I M SUPPOSED TO PAY THEM TO HAVE SOMEONE ELSE FIX IT! FIGURE THAT OUT! DO YOURSELF A FAVOR DO NOT SERVICE YOUR VEHICLE THERE!! TO THINK I WENT THEIR BECAUSE I KNEW MUSKEGON WOULD BE WORSE, NOPE GH IS WORSE!!!

Had the best salesman ever!! Very smooth transaction. Left the dealership with exactly what I wanted. Worked with us on price and payment. Definitely would recommend this dealership to others.

When I got the car I came back the next day to fill out the paperwork and pay for the rest of it. They had none of the paperwork ready and it took about 2 hours of waiting for the salesman to complete everything for me.
Then my car had to go in to get fixed. I was told later that afternoon it would be ready by the end of the day. Heard nothing back and went to pick up my car. It took 20 minutes to find a person to help me figure out where my car was. They told me they had to keep it over night and they didn t have a rental car for me. I had no way of getting home or to work the next morning. If I would have known it wouldn t be ready I could have made arrangements

***BUYER BEWARE***

Although they got me approved for financing with bad credit and a temp job, they sold me a van that stalls without warning and claim there is nothing wrong. I have been in contact with Robert Corbett, Bryan Speck and Tony Franklin.
Tony Franklin has NO customer service skills. Very rude, very condescending. Their "buyers guarantee" does not apply if they sell you a piece of junk and you have bad credit. If I could rate zero stars I would. Bryan Speck tried to tell me the price of the vehicle was based on my credit score! I know my payments are but the price of a vehicle is the price if a vehicle, my credit doesnt change that. He also told me "the GPS unit costs money to control it" so im paying a total of $3500 ($2500 for the vehicle and $1000 interest) for a vehicle that sits in my driveway. Dont waste your time and definitely save your money.

They take good care of their customers..Thank you for coffee or water & clean restrooms.

Simple oil change and tire rotation!! Great job as usual!! In and out!!! Techs are very Curtis and helpful.

Working with Andy Pitcher and the Preferred Team was a wonderful experience. Andy was knowledgeable, patient, and helpful! We will definitely be recommending him and Preferred to anyone we know purchasing a vehicle in the area. Thanks Andy!

In my opinion Preferred Chevy is the best car dealership in West Michigan. Go see Rickey Prater, he took care of me and my elderly parents by helping them the right vehicle at the right price. We appreciated everything he did for us.

Peter in service does a great job for us on our vehicles. Highly recommend this place

Good customer service, saved $321 when it was discovered my repair was under warranty

Best new car buying experience EVER! I have already sent my son in, and he also purchased a new car (Thanks for the referral bonus that I am looking forward to receiving as well!) and I will continue to share our experience with Family and Friends to drive as much business your way as I can!! A huge thanks to Eric Markey and Guy Meloche for making it a painless, and fun experience!!

This was my first time at this dealer. I purchased an auto
from them. My Sales person Ryan and David the manager were awesome to work with, and made the transaction go smoothly. I would highly recommend this dealership.

Excellent, fast service. Robert in Used Car Sales has helped us get cars for our kids twice now. Will go back again for sure!

They did that to me they add 1000. more to the contract and they did not keep their extended warranty. This was the financing department.

Thurlow was very helpful! They even filled my gas tank before i picked up my vehicle.

Just bought my son a used car from this dealership in Grand Haven. Test drove many cars and the selection was plenty here. Worked with Steve Schnettler - he is AMAZING! Gave us a fair price for the trade in and was able to negotiate a deal with him. No stress with this transaction. Would highly recommend Steve and Preferred Chevrolet in Grand Haven. Top notch service.

The guys at preferred were so helpful from beginning to end! Brandon answered all my questions, and gave me many options. He was able to find me a truck that was perfect for my needs. Despite my busy schedule, he worked with me, without putting any stress on me. Thank you So much!!

Great sales team will get you in the car you want and fit in your budget. Very willing to work with you and treat you like family. No room for complaints would highly recommend if you're searching for a new vehicle. Robert Corbett is a life saver!

My wife had her car taken in to have some recall work done and info got mixed up resulting in the work not being done, but long story short they are trying to go above and beyond to make it right which says alot about the service team and the manager was very helpful getting things figured out as to what went wrong so they could improve.

After 8 years with the trusted family car, I found myself in the market for a replacement. After searching the internet, there were a couple of places I decided to check out. I am glad that Preferred was on the list. My wife and I met Eric Markey, and he helped us find the perfect new family car. The whole process was painless and, dare I say, even enjoyable. I would definitely see Eric the next time I'm in the market for a car as well as recommend him to others.

the team always goes above and beyond my expectations
thank you for all you do
Petra Valler

Great place to buy a vehicle as well as fantastic service

We went in looking for a specific car that they did not have on the lot at this time, Doc Hamilton was great in getting us exactly what we were looking for. I could not be happier with my experience. If you are going to preferred ask for Doc, you will not be disappointed!?

I inquired about a vehicle online and received immediate contact. I explained what I was looking for and that I needed an appraisal on my lease and needed immediate assistance when I arrived as I was driving to another town. I was met by Alicia, told her my expectations as far as features and my expenditure. She showed me a couple vehicles and found one I thought would meet my hubby s expectations. Matt offered different options and financing and was gracious enough to let me drive the truck to my husband s place of employment. Direct, concise conversation, kindness, team work, an understanding of the needs of all aged individuals is prevalent in this organization Chuck has assembled at Preferred in Grand Haven, MI. Our honest, heart-felt appreciation of their attention at purchase and current work to complete the add-ons is most sincere. Kudos everyone!

John and Wesli Dillahunt
North Muskegon, MI

Honest, reliable, efficient, trustworthy. Unlike any other car shop or dealership I have been to in the past.

I called 4x over the year for a recall repair that I kept getting a notice for. The notice listed this dealership to do the repair. Each time I called I was told that they would call me when the part arrived to schedule an appointment. No one ever called and when I would call again, the lady sounded like she had no idea I called before. I finally got fed up and called the number listed on the notice for GM, they referred me to a Muskegon dealership who scheduled me and just verified the part was in. I was going to purchase the Chevy I am interested in from Preferred in GH this fall but now will take my business to Muskegon.

Wow!! I wish I could give more than 5 stars. I could not have asked for a better experience for buying my first car! My salesman, Robert Corbett, was absolutely amazing. He was real, honest, and worked SO very hard to make sure I got exactly what I was looking for. I will forever recommend people to him and this dealership. It only got better when I met with the finance manager, Brett Dutton. He was so helpful. Answered all of my crazy questions and my parents' crazy questions. He made sure I got the best financial deal for my budget. I am so blown away with how amazing this experience was and I can't wait to continue to come here for future cars and recommend anyone I know looking to this location.

Great job Preferred Chevrolet, you guys are truly great.

The environment is great. The cars are reasonably priced and well taken care of and the staff is personable and extremely helpful.

I had scheduled an appointment a week prior when I was in for an oil change. I wanted to get new tires before the snow flies. The guy that help me (Mike) told me he would have to get my size tires from Grand Rapids. No big deal, he said and I made my appointment for the following week (7 days later). He told me it would take a couple hours. I brought my car back the next week at my scheduled time (9am). I didn't get out of there until 1pm. Mike apologized for the delay, blamed it on the tires being delayed. Assured me that the techs were working on it that very minute. Meanwhile, I am stuck in their waiting room for 4 hours. I received an email later that day detailing my service. Turns out they didn't even have me down for an appointment that day.

Never purchased a vehicle from them, but their service has been very helpful. Surprisingly the cost compared to most place is much lower. I've taken both of my vehicle there and no complaints yet.

The staff is nice, they have complimentary drinks and popcorn. They are usually busy but stay on track and get you in and out as fast as possible. Oil change and tire rotation $49.99.

This is a great place i go here all the time it is fast and quick and simple

I am extremely upset. I went in with my granddaughter this morning to assist her with the purchase of a used car. We did find one she liked. As we were working through the paperwork with the finance department person, Brett, he explained several options for extended warranties, all of which we turned down. Later, as we were going over final loan papers, I noticed he had included a $1000 charge for gap coverage , one of the previously explained extended warranty options. When I questioned it he became very rattled, immediately grabbed the paper and threw it away, mumbling that he had mistakenly put in $1000 as her down payment instead of $2000, which made no sense because the $1000 was added, not subtracted and her $2000 down payment was listed on the form correctly. I am thoroughly convinced (and very troubled) that he was deliberately trying to scam a 20 year old setting up her first car loan and was counting on the fact that neither she nor the old lady she brought along for support would catch on. This experience shakes my confidence in their whole establishment and leaves me wondering whether we have been misled concerning any other part of the transaction.

We spent over 15,000 at their service garage. To start with they are overpriced and poor workmanship. You would think after spending in excess of 15K they would back their work but when it comes to that. You can expect them to blame faulty parts and poor work on you and offer zero discount on fixing what went wrong. Trust me I have lived in Grand Haven my entire life. Avoid this place at all costs. They also are constantly turning over employees and I am not surprised as I also wouldn't' want to work for a company like this one.

They knew exactly what was wrong with my vehicle when I had an oil consumption problem here in Wisconsin and they said that it should have been in months ago to be fixed if I live there in Michigan I would have had my vehicle done by them

Had my truck in to have some valve work done. After checking out and paying for my oil to be topped off I noticed my truck sounded strange going down the road. Pulled over and checked my oil only to find out there was almost no oil in my truck! I also had another vehicle in there for an oil change and they never changed the filter. I'll never trust them with my vehicle again!

Steve schnettler is awesome. So far this has been the best case buying experience ever! Will definetly be returning and recommending him to friends and family.

They were amazing to buy a car with!! Never have I walked away from buying a car and not think I was screwed! They held every offer they said! I can't believe how positive the experience! I can't say enough positive things about their customer service! I will be back to buy another car from them!! Loved every bit about the experience!!

Got my car in the next day after calling. Quick and friendly service! Fee was waived as the problem I had was a known "bug" with my vehicle. Thanks!

Chris "The Truck Guy" Baughan got us into a vehicle after years of trying. Thank you Chris! A Brand New 2015 Chevy Sonic H/B 1.8L

Service appt went fine. Felt like I was ripped off on the fuel filter change. $118? Really. That s ok though. Will never have that done there again

Had a great truck buying experience. I recommend talking to Derrick Conkle he does a great job! We will definitely be coming back.

Quick and easy transaction. Bought a certified pre-owned car recently. Friendly salesperson, Rick, and financing staff.

The car is nearly flawless except for the tires. After driving the car a bit longer than the test drive, it was pretty clear the tires are out of round though they passed the CPO inspection. I replaced the rear tires which were noticeably worse than the front as far as uneven wear. Really wish I would have paid closer attention to them before buying the car.

I was very pleased with all the effort that was put into my vehicle purchasing experience. Alicia Davis was very professional and diligent in finding the right vehicle for me. She did an awesome job!