Preferred Buick Reviews

Kaleb Fisher is an outstanding salesman! Very polite, very helpful & overall was just a great experience going through him!

Brett, the financial advisor, decided to run my credit with 9 hard inquiries without my permission after I had already stated that I had been approved for a loan already. 7 MONTHS LATER THE HARD INQUIRIES ARE STILL ON MY CREDIT. He told me over and over that he would take care of this issue and that it may only take a "few weeks". He has done absolutely NOTHING to help my case at all and frankly destroyed my credit. This guy does not care about his customers at all. Thanks Brett, these 9 hard inquiries will not lift from my credit until DECEMBER 2021. Considering getting a lawyer because running credit without permission, and specifically telling him not to, is illegal. Not to mention that he has been completely non-compliant with returning any of my calls after leaving count-less (AND POLITE) voicemails. Ruthless.

Can't ask for a better group of people to work with. A special thanks to Dan Benham for making a great deal happen. My wife and I were made an offer we just couldn't turn down which put us in our new 2015 Silverado!! Awesome experience and Dan wouldn't let us leave until he knew we were comfortable knowing how all the new gadgets worked. Wouldn't go any place different.

Ben from Preferred goes above and beyond for his customers. He makes the experience one that you will enjoy. Preferred has my business for good. I recommend anyone looking for a vehicle contact Ben B. Awesome salesman.

Very professional staff. Oil change in and out coffee's free.

Great service department. Friendly staff, very helpful and knowledgeable.

Jon S. in service dept went over and above all expections with warranty help on new truck

Fantastic customer service! Thanks for getting me hooked up with a truck at a great deal! Highly would recommend this dealership!

It was good but they forgot to reset my oil change tracker.

Bought a truck from Preferred Chevy. Salesman Eric wasn't pushy and made sure it was a good truck and got me a killer deal.

Very helpful, called and kept me informed of the status of repairs. Processed all needed paperwork to get the repairs covered under our Extended Warranty. Very greatly appreciated.

Perfect experience! Always stuck to my dealership then decided to try this place out. Worked with Steven, Tasi, & Rickey, all great guys! Get things done quickly for you and make sure you re 100% satisfied as always.

I've never dealt with such an honest and wholesome sales man in my life. I'm giving 100% respect to thurlow weed. It was a joy dealing with him

Derrick Conkle is the guy to go to at Preferred Chevrolet Buick GMC in Grand Haven!! He was able to find me just what I was looking for and at a price that matched my budget. He was a great listener and asked me a lot of questions about what I wanted. Buying a car can be a big investment and he made sure I was informed of all the details I needed. I rolled off the lot with a beautiful new ride the day I test drove it!!

Drove my daughter's car to appointment/they were able to fix it within a few hours/she picked it up the same day. Friendly Staff

Went in to look at a van for my business, was approached by a salesman named Kaleb Fisher, he treated me with nothing but respect and professionalism, he went out of his way to show me around and even though i ended up leaving without purchasing a vehicle(due to my own reservations) I can promise that when i finally do decide to pull the trigger I will contact Kaleb at Preferred.

Preferred Chevrolet is a great car dealership.
The sales & service people were very informative & friendly. The team work is wonderful.

What a great car buying experience! I worked with Derrick Conkle and was very satisfied with his help purchasing our new SUV.. he went above and beyond, and had the vehicle drove to us for a test drive and also for purchasing. We'll definitely be telling others about them. Thanks you

The sign on the door says masks required but none of their employees are wearing them . This is our last visit here for our oil change deal we purchased and we will never be back . We purchased 4 cars in 6 years here and never received good service. We purchased our last two cars from Betten Baker and are treated with respect there. It is nice knowing we don't have to return and we have sent other people to Betten Baker to purchase cars because of how you are treated there.

Spencer fuller did great job. Made the process very smooth

Bought new 2018 colorado last july at preferred Chevrolet have had nothing but issues with getting anything fixed on it.

Blown pixel in touch screen - took 2 weeks to fix

Miss on cylinder 6 - cleared code return if happens again and didn't have anyone look at it

Bad catalytic converter - Brought it in 2-25-19 they said it was ordered and be in 2-27-19.
Called me 3-18-19 part was in and was ready to schedule a appointment.
Already took it to another dealership and had it fixed 3-4-19.

Best finance department I have ever delt with. Easiest and smoothest process I have ever been a part of.

I love it! They go the extra mile to make sure you're taken care of, and to make sure you get exactly what you need. They also have an amazing oil changing service, everyone there is so friendly and welcoming!

If you are considering picking up a new or used car I would recommend heading over to Preferred Chevrolet. The staff was friendly and Robert Corbett, our salesman, was completely honest and open about the truck I was buying. The great deals that are offered by the dealership (free fluid top offs and towing back to the dealer for life) made it very worth 20 mile drive from Holland. My wife and I will definitely be back.

Their mechanics are also very skilled at what they do. They solved a problem with my 2011 Equinox (purchased new) that the dealer in Holland couldn't solve after attempting 3 times. They have earned my business for life.

I give this dealership my highest recommendation for their ethical sales practices and their unbeatable service department. I recently had a misunderstanding based on the sale of a vehicle handled in a way that demonstrated that Preferred valued me as a customer. They solved the problem completely to my satisfaction. A special thank you to Ryan Myers, and Blake his sales manager for all of their assistance. If you ever need your vehicle serviced, go to Preferred. I've had my vehicles serviced with them for over 15 years and have always been satisfied with their work and fair prices. Peter Robinson is our service adviser and he's the best I've ever worked with. I am a committed Preferred customer. They've truly earned my business and my continued loyalty.

Robert Corbett handled everything as promised! I m very happy with the car buying experience at Preferred GMC with the help of Robert Corbett they have it all! Even oil changes are above and beyond with their cozy & comfortable customer waiting area. All around I highly recommend Preferred GMC and Robert Corbett.

they did not put a tire on correctly and while I was driving it came off.

The second time in the shop

This service was to repair damages Perferred did to my car.

Peter was trying to bill me to fix his mess finally Scott the manager did the work and did not charge me for it.

My car is stil not right and they will not fix it. I have a rattle in the suspension

I was told when I left this last time they will not do anything else to repair my car.

In the past I have had great service their is just something about the last 2 times my car has been in the shop.

With all of the problems I have had with this car I will not be buying another Chevy.

Thank you for the easy, straight-forward purchase last week! My salesman Robert Corbett made the transaction very easy, with no pressure, no stress and I couldn't have asked for a better experience. Thanks again Robert!

Always nice employee's at the service department and very helpful

I love my car. Thanks to the preferred team I am able to be back up and running enjoying life and and the luxuries of the new 2016 Chevy Malibu LT!!!

I would give negative stars but I can't. They made me my father in law and dad(who both aren't in the best of health) for almost 45 minutes wait to test drive a truck that we had an appointment for. They took it for a drive and the truck died on the side of the road. I didn't even get to see it.

They regularly over book service. The result is waiting 2 hours for a 1 hour service. Additionally I was quoted $460 to replace my wiper fluid pump. It was only $200 to have it done elsewhere.

Barry Dickson was very nice and answered all questions we are very satisfied with our purchase.

hi there, I bought a 07 gmc savanna van from Robert Corbett. Robert helped me out on the price of the van as well as was very considerate towards me as well as the other employees that I met that day. every one was very polite. I feel I got the best deal that I couldn't get any where else. I was very thankful for everything done for me in a timely matter. I would recommend my friends and associates as well. have a great day and god bless.

Purchased a used Buick. Great staff. They were on point with everything. when I asked questions, they answered them with detail. Very patient also. Tasi was my salesman. He helped get the car I wanted. Excellent experience!

Update: After I first posted, I was contacted by John, the service manager, who went out of his way to change my mind about Preferred Chevrolet. He assured me that my experience was not typical, and requested an opportunity to fix the vehicle so that I could know that first hand. I am happy that I did. After bringing the car back in, I do feel that Preferred Chevrolet is a company that stands behind their work and goes the extra mile to do right by their customers. For that reason, I have changed my rating and would go there again if my car required service.

I made a 10:15 appointment and planned to wait for my car that I purchased from them 4 months prior. Lexi told me it could take a couple of hours to diagnose and encouraged me to take the shuttle service home. I did. About 4 hours later, I got a call about the needed repairs. I gave the go ahead to reset the air conditioning and told me the cost (not covered by the certified vehicle warranty...another issue) and fix the stabilitrack issue which was covered under the warranty. I waited for about 3 hours after that and finally made a phone call to see if my car was done. I dialed Craig's direct extension which he had given me when we discussed repairs over the phone. It went to his voicemail. Thinking he may have gone home for the day (5:15 by now), I hung up and called again. The person I reached told me I had to talk to Craig in order to get information about my car, but he was on the phone at the moment. He transferred me and told me to leave a message. I did. About 50 minutes after I left my message, Craig called back and told me my car was finished and could be picked up. This was nearly 8 hours after initially dropping it off. After finding a ride back to Preferred Chevrolet, I was waited on by Peter, who took me back to get checked out by Craig. Craig was sitting in an office in the back and did not get up to help but told Peter to go take care of it. The cost ended up being almost 25% more than what I was quoted on the phone. Honestly, I would prefer to deal with straight shooters If the car was going to take 4 hours to diagnose and another 4 hours to actually fix, I would like to be told that. Make me aware of the actual cost up front. I would rather be surprised with a lower bill when I come in to pick up my car than a bill that is 25% higher than quoted over the phone. This was a disappointing experience in most respects with the exception of Peter, who checked me out when I came to get my car. He was very professional and, though I left dissatisfied with my experience, is the reason I rated my experience 2 stars and not 1.

Robert was fantastic as a Tech Rep, but the phone lines and Zach was awful. I had to call him multiple times to get a return phone call. I know you dont have a lot of people there right now, but at the same time yall are super slow right now. It shouldnt have taken me calling to get a call back. Robert was super friendly, helpful and ho est about what was going on with our car.

I recently bought a used car for my granddaughter and after the fact by a day or so I discovered a miscommunication between the finance officer, the salesman and myself. I thought they offered to extend mechanical coverage for an area of the car that I had been warned about as unreliable as part of the sale. When I got home and settled down the next day (I was giddy as a teenager over the gift to my granddaughter and really trusted the salesman - still do) I found the loan contract I signed billed me an extra $ 2000 for extended warranty ! I was told by the finance officer that I misunderstood our conversation and there was no way he could have 'just given me an extension.' He said he offered the extension without raising my payments. Ouch.... I canceled the extra coverage being very unhappy. Unwilling to accept the lost coverage 'agreement' I made an appointment with Mr. John Folio, the financial manager of that dealership. He listened carefully, did not argue about who said what and asked me how to make things better. I declined his offer to sell me the contract at dealer cost.
Three weeks later the ignition coil and spark plug in cylinder 4 went bad. I asked if that was covered by the factory warranty and was told, no, but it would have been under the extended contract for $ 2000. Wow, so I contacted Mr. Folio again. He looked into it and reported that I missed the time to sign up for coverage at this date. He then offered that I contact the service manager to discuss the mechanical history and prognosis for my car and that he would repair the car at company cost to make things less painful at the moment. If I then felt I needed the extended contract he would still sell it at his cost. Wonderful !!!

Very helpful and accommodating. Truly good people!!

Robert Corbett was the salesman my wife and I worked with. We were looking for a good used SUV and Robert was most helpfull. He was not at all 'pushy' and answered all our questions. He made sure the SUV we decided to buy was working 100 % (installed a new rear view camera ) and got us a second key fob.
We are now the proud owners of a 2011 Jeep Grand Cherokee Overland.
Thanks Robert

Bob and Suanne B

Excellent service! Thurlow was a great salesman, honest & to the point.

Very good with communications related to repairs of my vehicle, listened to my concerns and questions and responded with clear awnsers.

RYAN MYERS was my agent and he was PHENOMENAL. So trustworthy, down to earth, not trying to swindle or oversell me. He was and still is the best sales agent at any automotive outfit I've been associated or involved with in buying a car in my ENTIRE LIFE. You guys are awesome!! I'm a lifetime client now! LOVE MY TRUCK!!!

Couldn't recommend a better place to buy a vehicle. I bought a very nice used truck from Preferred Chevy and couldn't be happier with their service. They gave me top dollar trade in value, worked with my bank to pay off an existing loan, and Robert Corbett took extra good care of me.

Jason McKee is a great salesman and customer service experience. My hubs and I were greeted by him immediately when we arrived at the dealership. He was knowledgeable, accommodating, and informative about the vehicle we desired. He delivered on his promises and he worked hard to get us the deal we desired. We are very happy with the quality, service, and integrity that Jason presented us with. Be sure to ask for him if buying a new or used vehicle. Thanks Jason for shinning!

Great service, friendly, they know what they're doing.

Kaleb has awesome energy even though I wasn't in the market for a vehicle just yet. Will definitely be going through him when I am!

I was very happy with the service department.
Very disappointed with Chevrolet as this was the 2nd engine in a 2021 Trailblazer that went bad. I do not trust this vehicle at all now. I will be trying to get rid of it. I expect a new vehicle not to have these issues. Pretty sad workmanship. Unfortunately I cannot recommend a Trailblazer to anyone

I leased a car Sat @ Preferred with Michael Moncel. He was really very helpful, courteous and was able to answer all my questions about the Equinox. He went through every feature with me and my daughter Judi. Couldn't ask for a better salesman.

Thank you Michael.

I typically try to avoid dealerships but my recent purchase of a 2015 Chevrolet met and exceeded my expectations. Even when I had a minor issue with the used vehicle after the purchase, it was taken care of to my satisfaction and at no charge. Robert Corbett was my sales rep whom I found very professional and respectable. No regrets here. I highly recommend.

The service department was amazing! We had issues traveling back to Texas and the service manager, Rich, really helped us out. I d give ten stars if I could.

Best place to get an oil change at a super great price! Very courteous staff, and I appreciate the full report at the end of service.
I have already recommended your services to my mother who has just moved into town. We won't go anywhere else but Preferred Buick!

Service was quick and got honest advice about my need for brakes

Very very dishonest and crooked people. They take advantage of young families especially! Gave us an only option of a 2000 grand am which gave us hell and they refused to take the car back after 4 days of us having it!. Also refused to answer any of our phone calls. Advice to anyone looking to do business with them, DON'T DO IT!!! They especially like to screw families with young children over.

Thanks to Derrick Conkle. I love my new truck and how easy and painless the transaction was.

Staff friendly and easy to talk to. Gave options to me and didn't push me to buy

Very polite and professional. Knowledgeable and accommodating. Never any problems with their service and they dont jerk you around. Very much honest.

Horrible company. They sell vehicles that they know are broken. Didn't even last a week! They only help they offered was "hopefully it's not to expensive of a repair". Don't waste your time or money.

I had a great experience from the beginning. As soon as I applied online someone reached out to me to see what all my car needs were and how it can be accomplished. I scheduled an appointment and Derrick was great from the beginning! They were so helpful and would recommend them anytime!

Straightforward. Didn't try to upsell unnecessary services, but tuned-up my car with what it needed. I love that at a dealership :). Showed up on time, wasn't sure what was wrong with my car; when given the diagnosis everything was explained clearly including why I needed the work done.

Don t tell them you won t be back, they will just tell you a lot of other customers have said the same thing. The front end people try their best but ultimately have to deal with the overscheduling of appointments and lack of mechanics at times, making it so people like me have to make multiple appointments just to get things done. Oh, and ALWAYS wait for your car to be serviced. The people that wait in the lobby for their cars get serviced first over those who chose to leave or get a ride instead of being in the lobby, even if their appointment was first.

Taking my car to the dealership is supposed to be the best car service but it sadly has not been on two different occassions. Do not go here because they don't put things back the way they're supposed to. They forgot to put my oil cap back on once and now in my last visit there were multiple wires hanging down unattached. I reported this to the dealership and all they did was apologize. Not going there again.

I bought a car from them saturday and I can say they were nice at the moment but after making the deal and looking at the carfax and telling them the mileage was wrong on the cluster and stating that it was odometer fraud they told me that wasn't their problem and hang up I spoke to there used car manager Brian im going to attach these pics for evidence any question

Good thorough service. Can't beat the oil changes!!

My buying experience with Preferred Chevy was amazing. I never felt pressured at all. Brian made sure I walked away happy with my purchase. This was my second vehicle I bought from this dealership. I will be back.

Over the years I have noticed "service" levels at various businesses have suffered which certainly does not help the long term health of the business. Not the case at here and especially in working with Mary Jonathon at Preferred Chevrolet. Every time we have had to visit the dealership with any type of service we have had nothing short of perfect service and we are always met with a "want to help" attitude. Lets face it, going to have work completed on our vehicles is not always something we look forward to but when heading to Preferred Chevrolet you can be assured your experience will be the very best possible and thanks go out to Mary and the wonderful staff in the Service area!

I hardly ever leave reviews but this experience really deserves one! I went in the dealership not really even knowing what i wanted. Within minutes Andy, my salesman, was there to help me! He was so helpful and i didnt feel pressured at all to buy anything. I left there w a great deal on a new tahoe and i think i even made a new friend. I couldnt be happier! Ask for Andy! I know ill recommend him to everyone!

I stopped in unexpectedly on a Friday morning with a problem and the team was fantastic.
They worked me in to fix the issue without a problem. Peter and the rest of the team were awesome as usual.

My Mother in law had purchased a brand new Vehicle and the service was great and very respectable. I would recommend to anyone interested in a new Vehicle.

I have had my 2019 Malibu in the shop now eight times now for the same problem and it still is not fixed .Three times the week before Thanksgiving .I have called several times and even bring the car in to the dealership and yeti keep getting a run around I have almost 100 emails from the car telling me the motor transmission problem. Today will be nineth time I bring my the car in for the same reason

Transmission went out in malibu at 102k. they really helped me get it replaced as inexpensive as possible. special thanks to Peter, service writer, for dealing with me angry, and John, service Manager, for all you help, time, and understanding. malibu

Highly recommend. We just purchased a used vehicle and it was in mint shape, they were professional, and pricing is very fair. Robert helped us and I'll definitely be back for our next vehicle. You won't be disappointed.

This was my first car I purchased from a dealership and yet that didn't stop me from being the most terribly picky customer, I am the person car salesman are warned about, I was looking for a very specific car. Even though I had done no real research in finding one Robert Corbett helped me find what I needed and it turned out the car I wanted was at a completely different dealership but within 24 hours had it at his location, detailed, gassed up, and all the paperwork ready because of my terrible schedule. I was in and out in less than an hour with my car, a history report and $50 a month less than my budget to boot. Not once did he try to switch me to a different car or try to make me sacrifice any of the features I wanted, he was focused on getting me what I wanted and not what he wanted to sell. I had a great time working with him and he explained everything to me as we went along so I could fully understand what I was getting into. It was about as good as signing 30 documents could get. I will be going to Robert Corbett for all of my cars from here on out.

Could not help with a minor issue...guess i ll have to sched another appt?

I've never had a better car buying experience. Robert Corbett made me feel right at home, and did everything in his power to meet or exceed my goals coming in. Bravo and well done. Customer for life! If you need a great vehicle met with excellent customer service, come see Robert!

Brian Speck has a Hate speech on a new business, because he no longer has these exelente employee's working for him.This is way out of line. Prefferred Cheverlot Buick GMC is this the kind of childish person you want working for you?

Excellent Service and very efficient on getting the required work done in a timely manner.

They are very dishonest! GM does not stand behind their vehicles. I will not buy another GM vehicle, ever!

1st I want to say that all the charges that were on the contract were not made known at purchase that I was paying for and were not simply included as was I was explained. Like the extended warranty. I also asked for a vehicle that would not need many repairs right away and gave a priceline. I test drove around 5 vehicle's with many problems and should have just left, but decided I liked the Impala because the test drive was not bad. It was a little noisy with the exhaust system, but that was not an issue. I checked engine and it seems sound. The problem i discovered was the longer I drove it after the purchase, the more it started to vibrate in the front and grind. Braked and rotors are a safety concern if they lock up and a grinding is a concern especially when we just purchased 3 weeks ago. My husband told the manager it was not acceptable to put me in an unsafe car especially with how much we paid. They "fixed it" but after a car wash the vibration is returned and i hear strange noises along with the front end alignment not holding. I am seriously not trusting the service department of this dealership since they feel lubricant and tightening is a fix. This is huge since I got shafted into paying for an extended warranty that I never would have purchased because of the amount of miles I put in for every day. I don't trust this dealership or their poor mechanics that work at a slow pace like union workers and try to rig the vehicles to make them sell without fixing basic safety related problems. I am seriously concerned for taking my car in for the warranty to use it and wind up with out a vehicle as well since I was told I would have a loaner when I brought my car in for service and i got a ride home instead. I will NOT recommend this place! When asked how I like my newer car, I simply say.. I hate it.. thanks!

We got a car on Vacation!! Who does that?? We we did because this was by far the best experience at a dealership we've ever had! Everyone was so kind, sincere and helpful. We loved it and LOVE our Equinox!!! OHHH and I need to add it was the quickest transaction too! Just all around the best experience!! They have a customer for life!

We've had our 2009 Chevy Traverse in this shop four times. The first two were for a "noisy wheel bearing" in the right front wheel. We had work done each visit for a grand total of just under $1,000. This did not fix the problem so we learned to live with it for about a year. Finally earlier this year, I confirmed with some other car people that the problem is the struts and shock towers. I'm saving up to get that replaced right now.

The third time we had it in this shop was in between the first two. They replaced two catalytic converters for $2,000. The fourth time we had it in this shop, just two weeks ago, was because the car wouldn't accelerate and kept stalling. This time they told me I needed to replace all three catalytic converters for $3,700. I told them I simply couldn't afford that and picked the car up. My mechanic friend fixed the third converter for me and I bought and replaced the 2nd bank one myself for just $100. Problem solved right? Wrong.

The support beam for the first catalytic converter Mysteriously broke off putting pressure on the flex pipe that leaves the first catalytic converter. This was the same converter assembly they told me they had replaced just a year earlier. Well the catalytic was forced at a weird angle which caused the support to snap, as I said putting pressure on the flex pipe. The flex pipe lasted about 100 miles before the loud engine noise signaled to me that the problem was indeed not solved.

I popped under the car to find a giant exhaust leak leaving the first bank catalytic converter. I have no idea when the support snapped, but the best I can tell it happened since I refused service at Preferred about 100 miles ago. In any case, Preferred is the only place that's done any work on that catalytic converter since I got the car. I don't know how to read the fact that I refused service and a problem not identified in, but loosely associated to the service I refused caused another part to fail soon after.

I managed to fix the flex pipe support with a weld. This didn't fix the pipe itself which I'll have to take to a muffler shop to get replaced. Every time I've visited this shop I've left with less money and the more problems. Don't go here to get work done.