Phoenix Automotive Reviews

BUYERS BEWARE GOT A RADIO FROM THEM HAS NO SOUND AND EMPLOYEES MUSTVE CLOSED SHOP. NO RESPOSE BY EMAIL AND THEY WONT ANSWER CALLS. WASTE OF $400!!! DONT TRUST THESE GUYS

A bunch of lier's and poor customer service.... Never ordering anything from here again

I was highly disappointed with the customer service I'm having so much difficulty getting a hold of someone to help me out. A/C controls dont work and the website doesnt help out.. it refers me to email them.. which that's a joke.. I keep getting the same email.. we are working on your response and I call them directly and no one answers

The worst customer service I have ever seen in my life. I buy a stereo system and all the features, spend like thousand dollars only to receive a stereo system that is not allowing the AC unit to work. Once I stated my issue to Phoenix automotive all they told me to was try again. They will not return my calls nor answer when I call them. To this day I haven't fixed the issue haven't been driving the truck due to the AC.

Awesome product (Tesla style radio) and the tech support was top notch, called me back at the scheduled time and handled my issue very fast. I have no idea what these other people are talking about... I followed the proper channels and everything is great!

The "Tesla" style radio from Phoenix Automotive is perfect. The quality is superb and the interface is easy to use. If you can use a tablet you can use this. It has so many great features such as downloading apps, browsing capabilities, running videos to name a few. I put this product in my SEMA show build which was later featured in PAS mag. I had some technical difficulties and the staff/tech was very responsive and helpful in resolving the matter. I had nothing but perfect customer service from this company. I read some of the negative reviews on here and didn't find one negative thing with this company. I highly highly recommend this product to any one who wants something cool and "techy" in the car and especially anyone who has a show car like myself. The pricing is excellent, before units like this would cost over $1000 and you can get it now for half the cost. I love the radio so much I'm putting it in my daily driver as well. 5 star product and customer service all the way!

I have been waiting 2 months for a refund and still haven't received it. After I sent back the defective unit that cause air bag issues in my vehicle.

I was having some challenges with the backup camera that I bought from Phoenix Automotive for the Android, Tesla-style radio that I purchased from them. Robert asked me download Google Duo so he could see my connections and spent 30 minutes on the phone with me to figure it out. It works perfectly now, thanks to Robert! He REALLY knows his stuff! Thank you. Jim

I had a issue with my back up camera and after 2 phone calls with a rep we were able to get it solved.

Poor customer service. Screen calls. Dishonest and unreliable!

Do not buy from this company! I purchased a head unit and have had nothing but problems with it for the past 10 months. The units are extremely glitchy. I have contacted this company atleast 50 times about multiple problems. They ended up sending me a replacement unit because there were to many issues to work through with the original unit. I put a deposit down(basically buying another unit) to get the replacement sent out. I sent my old unit back to them and they refunded my deposit except for $75. They stated there was damage to the bezel from a mounting screw. The pictures they sent are not from my unit, the only screws that are used are 2 on the top of the unit no where near the bezel. They then replied stating the pictures were wrong and from another unit so they sent pictures from mine with 2 little nicks in it. Its only $75 but the principle behind the company are horrible. Between the horrible product and the horrible customer service I would never purchase from them again. I am also having the same issues with the new unit.

I have purchased a few of these from this company. They took the time to help me set all the apps up and getting everything working for the customer. The support team is awesome!

This company is a joke. Poorly made as the 3D printing they do for the radio vessel has the wrong specifications. The android system is slow and they send the wrong cables. Reached out to them multiple times with no response. I m sure if they respond to this they will tell me to reach out, but that is not going to happen as I already have done so many times. So Phoenix Automotive, how about YOU fix your customer service and respond to emails and calls? Don t buy their products, it s not worth any amount of money that you want to save over a properly made product from another company.

Horrible customer service ordered my unit over three months ago still have not received it there doing nothing do you find it or get me a replacement sent out

Great communication and customer service so far. Ordered new unit and understand it comes from china. A little longer processing and ship time than I would like but they were honest about it. ... will update further when I actually receive the product.

I love my new 12.1 radio in my 2018 colorado . They're customer service was spot on. The only reason they didn't get 5 stars is because there were a few issues with the system. But all have been corrected

We paid $750 for a radio which arrived 3 weeks later. There were no installation instructions with the unit. They stated video call assistance for installation help was available, but after making an appointment, no one ever joined the call. The email customer service was not helpful at all. The said to take is to a local shop for install, but no one is willing to do it without instructions. It has been a never ending cycle with no assistance. AVOID at all costs.

Order number PA24965 was provided based on the owner's reply. After a week, there is still no contact or follow up. It appears that the owner replies only to create the illusion of action, but then does not follow up or attempt to resolve the issue.

DO NOT BUY HERE!!!!!!! Plan to dispute the charge on my CC.

I ordered a radio for my vehicle about a month ago and ive been trying to obtain a refund for the radio purchased and they said my request was processed and the refund should go back and its been a month and nothing! I email them and i just get the same automatic message. All i want is my money back as fast as they took it! I had to report them to BBB to get some sort of help. I still try to get a response to this day and yeah its the same automatic message that gets me no where. Zero stars, worst customer service, horrific business.

Completely disappointed. They sent me the wrong wire harness. A harness for a BMW I drive an SUV and gave them full details with pictures. Took it to a pro shop for installation so it's going to do a bench inspection and tell me if I got ripped off or not.
Worst decision. Phoenix automotive response when I complained was only "sorry"
Wow great customer service in rectifying their mistake.

Purchased a unit for my 2018 F-150. Had problems with sound due to my failure of following proper installation procedure. Tech support was not only on time but was patient in trying to resolve the problem over The period of a week! They were knowledgeable and extremely helpful in trying to determine the problem. It was only after I sent pics of install did the issue immediately get resolved. My bad! These guys were great, product is over the top and support went as far as conference calls to countries outside the US! Very satisfied with the product and all the support!!!

Robert did a great job resolving most of my issues. We both need to speak slower and clearer
Still having issues and will call back soon. BTW the appointment type needs to be clearer video or phone for us non teck

Absolute junk. Spent good money. No one will contact me. Stereo will not work with android auto as it should. Did lights continuously flash, they don't stay on like they're supposed to. No customer service whatsoever!! Horrible company, terrible service. Save your money. It's not worth it.

Love this radio tablet. Keeps most original car controls. Easy to install by going off pictures of what wires go where. Installed the dash cam and digital tv tuner. Had a little problem on system settings, but with a call using Duo , it was solved in a matter of minutes. Highly recommend. Put in a 2014 Ford F-150 Lariat. Retains backup camera and I added a front one as well that I bought on Amazon.

Drove here with my wife to buy a head unit and they said they didn't have any. I guess that includes the one's you can buy on the website. Tried calling a few times but no one ever picked up the phone. Wouldn't waste your Saturday guys. Just order something from Amazon or go to a nicer place in Long Beach or Fullerton.

They are awesome. Helped me figure out what I needed to do & how to get the install done, very customer friendly!

Very helpful when it came to the product having some freezing issues got it resolved i hope that they will make some for the 2004 Nissan armada

Ordered reciever almost 2 months later worked for a month then screen stopped working. Did warranty claim online no response even messaged on face book no response. Total waste of money

UPDATE:
Order# PAR14609
I returned the radio and power cable over a month ago as i was told by your company with no information of what was going to happen past that part no paid postage nothing. I paid 50 dollars to ship the broke radio been waiting over 1 month this is totally unacceptable. IT TOOK 2 MONTHS to even respond to tell me to return it, 6 months total since order paid over 600 dollars plus,for a radio that I used for a few hours now your asking fo 40 more dollars because i didnt send back the GPS and rca harness are u kidding me, im not paying your company nothing more then I already did, so u can either refund my full amount or send me new radio with the power source next step ill be taken is legal actions im tired of this back and forth with subpar results. And fifty different messages from this company all saying different things

Placed my order 5 weeks ago and I didn't get a tracking number. They have a memorial weekend discounts, so I asked for a discount to be applied, since my order didn't ship yet, but they said it was impossible, called them, waited on a line for 35mins and no go, tried to cancel my order, but page doesn't exist. I guess I will have to deal with credit card now, waste of time

Had problem with the radio install and volume problem they were able to help me with the problem quickly

After purchasing a [ PX6 Six-core ] 12.1" Vertical Screen Android 9 Fast boot Navi Radio for my 2004 Lexus LX 470, the technician Chris was very supportive and knowledge for me to completed the installation and operation of the new unit. He responded to all my questions and provided additional files requested for me to customize to me needs.

Definitively, I would recommend Phoenix Automotive product for their products and technical support.

After going rounds with them to have a warranty unit replaced it is now a month since I have sent the unit back (using their finally issued RMA) and still no replacement in my possession. Five emails with only computer generated we are working on a response replies. When you call the phone numbers supplied in said computer generated emails for direct assistance you yet again get no response. Don t waste your time or money, product is not very high quality and customer service is nonexistent once they have made the sale.

If I could give 0 stars I would horrible customer service. They make the customer suffer for their own mistakes. I ve never heard of a business that will make a customer wait for a product when THEY HAVE MADE THE ERROR!!!!!! Multiple calls trying to get my radio to work right from my installer, they always have to wait to cal China to figure out problems. No manual is given to the customer either. STAY CLEAR FROM THIS BUSINESS!!!!!!

My tech support has been really great. Always gets back to me when I have a question. Has taken care of every question or issue I have had come up. Highly recommend !!!!

I ordered the PX6 on Monday and received it the following Monday. Radio was very easy to install after watching the installation video provided by Pheonix. Had some problems out of the stereo after the initial installation but scheduled a call with Tech support and was able to get everything fixed through a few update files. Whole experience was flawless and couldn't be happier with my purchase! Big thanks to Robert for walking me through the firmware updates and making sure everything worked after our chat.

Love the unit. The customer service, once you establish a time and connection, is great. Solved all the issues. There is a lot more to the device than evident superficially. Tech support is needed to work through them. They have great patience as I'm sure they get frustrated with neophytes.

Excellent product (ford explorer 13.6 inch android screen) , great technical support

My Android Audio 10.2" screen went to static over a week now. Cannot see nothing on the screen but multiple white lines. I only had it little over a month now. I paid over $500 for the stereo and $400.00 to get installed due to the technician had to install it with out no instruction (did not came with it) and could not find it on the YouTube. Will update when supposedly I have appoint with Phoenix tactician tomorrow. And this review won't let me upload the pictures of the screen. I guess they been getting a lots of bad review with pictures to proof it. My order number is PA 22121.

Terrible customer service and the products rarely work but you can t get help from them. They ve blocked me for asking questions and have never returned my call. Go somewhere else, they re just a distributed they don t make any of these products.

they got me good they took out 2 orders from check worth $800 and no confirmation number and no product

PX6 product is OK. Wireless CarPlay often never connects. Technical support is hit or miss on showing up for the scheduled service call, but they are good if they do show up. More detailed vehicle specific installation information would be appreciated.

As far as companies go, this one is pretty good. Their tech support may take a bit to get in touch with, but once you do, they know their stuff. I was able to get answers to all my questions, and had my most outstanding issues resolved satisfactorily.

The 12 inch Tesla style head units are a decently advanced piece of kit. A surefire way to breathe new life into an older vehicle. They are a bit clunky to use, but speed is decent, and once you get the hang of it, the overall experience is not too bad. The ability to add on various systems such as a dashcam is also a plus, although you may have difficulty using your stock Aux inputs and USB connections, so you'll have to connect to the unit directly. Fortunately, you can do so by routing extension cables where you wish. The ability to connect to a USB drive is also welcome.

There are a few areas that need improvement, such as the neutered Bluetooth capabilities. You can only connect your phone, not a phone for calls, and a second device for audio, for example. One major area where this is an issue is if you wish to integrate a HUD. There are several units now which connect to your phone via either Bluetooth, or wireless casting. Including these abilities in the head unit, thus taking the load off of your phone,and putting more utility into the integrated navigation capabilities would be a welcome upgrade.

On the positive, the sound system setup is top-notch, and really improved my sound system, which I had already replaced the speakers and added a DVC Subwoofer to. The kit includes a connection for an external amplifier, should you go that route.

One other area of concern is the lack of sufficient auto-dimming, or blue light filters for nighttime use.

Overall,this was a good purchase, and I am happy with the support I received.

We are a Dealer located in San Diego CA and we have bought indash to one of our customer, Screen never worked we requested a return and replacement we have paid for replacement up front until they get the old one back then ten days later no one is answering and no one is replying to our email. DONT WAST YOR TIME BUYING FROM THIS COMPANY> Buy pioneer or Kenwood something would work an you get someone to answer their phone for god sake d

I had the opportunity to buy such a great product Tesla Radio for a Mustang. The tech support agent was amazing, I contacted them and they answer right away. Thanks for your business.

Great radio for my wife s Cadillac SRX she loves it would recommend to anyone. Thanks

Ordered the PX6 Android tablet for my 16 Ford Explorer. Took a bit longer to get than I thought it would. Installed very easy! I was surprised there wasn t more to it. My problems came after booting it up. I immediately contacted support who assigned Robert to my case. It took a bit of back and forth with Robert and some setting tweaks but he got it all compatible with my car and it works great!

Looks great in my explorer and works perfectly!

The Phoenix automotive radio that I bought was as advertised. The tech support, Lloyd, exceeded all of my expectations. He helped me troubleshoot the radio issue. The DIY video was also helpful.

My tech Robert help me get my 12.1 screen up and running in like 10 min after 2 days of me trying to get it to run

This place is horrible! I ordered which took way longer than expected. Which you know what fine that was understandable. When I received the radio part of it was broken. I called a few times to speak with someone about it and they were constantly nasty. I returned the radio and even emailed them the shipping info for the return. The return has still yet to be processed, a payment keeps being asked for and they NEVER answer the phone. Such bad business and beyond unprofessional. HOW DOES NO ONE EVER ANSWER THE PHONE????

Waiting 2 give my final review..its been hectic so far

I'm very happy tonight. After a lot calling and waiting my problems was fixed thanks to Alex Xiao at Phoenix who face time me, and sent me a update that fix my problems. Thank you

I normally don t do reviews but I have to for this one so no one else gets done like me I bought a vertical radio on October 12th I was told that day that I would receive my product in two to three weeks it s been 4 weeks now and every other day I get a bogus email saying they are processing my order I called emailed and no answer please if you are reading this don t buy anything from them I am trying to get me refund back and having a hard
Order #Pa27171

August 2nd yall were supposed to ship my radio out in 6 days so I asked for a status update last night and I get an email this morning saying its gonna be 5 days until they ship. I made the order july 20th so their 5 to 15 days is a lie. So dear owner when you responded to my review yesterday and said yall didn't lie yes yall did. PAR23048

DONT ORDER WITH THEM EXTREMELY POOR COMMUNICATION , they cancelled my order without me even telling them too, tried calling their office at least 20 times in one day and left them several voicemails, countless emails and every time someone would email me back it would be a different person and every time I asked for a call back in the email it was avoided ignored and never did get to talk to anyone then I get an email saying my order was canceled .... VERY POOR BUSINESS ETIQUETTE !

excellent after sales support...products are top quality

Worst radio you would ever buy! Even worse is their customer service or lack of. The Bluetooth microphone does not pick up anything, always disconnects and the radio is glitchy when playing music. System randomly resets itself. It is a cheap Android tablet that cannot run anything. DO NOT BUY!!!

I was worried about security on this device - PX6 for 2010 Ford Raptor. So, I put a pin lock on it in settings. Rebooted and it locked me out of the unit. Had to remote wipe it with "find my device". Then it did a COMPLETED reset with no settings preserved from the factory. I should have backed up thebsettings first on a thumb drive. Luckily Phoenix Automotive Tech support had an opening the next day. It was scheduled in less than an hour. Roger helped get me all set up again. It's working great. I love the unit!!

Bought a radio a month or so again, finally showed up a few days ago. Which is fine because it has to be shipped for China. Installed the product, plug and play kind of, had to use factory AC board to install. Got it up and running, most things work, except the things i bought it for. Android auto keeps fighting Easy connection for control of my phone so neither will work. AM/FM signal is not existent, i live pretty close to a station and it cuts in and out. I also have a constant static for my audio. Most people have said that their issues went away from troubleshooting with an engineer or tech..... that is not what i bought this for. I bought it to work. Customer service is pretty bad, they just send you to the youtube channel. Also, this is ran by people who do not speak english very well, so expect very broken responses on facebook.

I had a pretty awful experience trying to order from this company via their website. I placed the order for a $700+ radio before Christmas. They asked me to send them pictures of my car dash to make sure it was the correct radio. I responded immediately -- our dash was EXACTLY as it shows on their website. Then I heard nothing from them. I sent them four emails asking for an update on the shipment and got no response. After three weeks, I finally got them on the phone (previously, I was getting their voicemail). The woman who answered was completely un-appologetic and blamed their lack of responses on "being busy during the holidays." After the call, I suddenly got a UPS tracking number for a shipment made from China. I spent the next four days checking the tracking number to see when the radio would arrive, but the shipment never was picked up by UPS. Then, I abruptly got an email from Phoenix Auto stating, "Our technician find out that the model for your car is not compatible to the product you ordered." Then, they refunded the money I paid. It took just under 3 weeks between the time I initially paid for the radio until they refunded my payment -- 3 weeks where I could have purchased elsewhere.

I really wish I would have read Phoenix Automotive's Better Business Bureau profile before I placed the order. It's currently an "F" rating with loads of complaints.

Took awhile for stereo to come.
Maybe I am just impatient
It went in easy, couple frustrating moments
Do to my lack of experience.
Got it sorted out with the help of tech over the phone. Very friendly and personable.
Thanks for that
Overall its just what I thought it would be.
Very happy with how it operates with stock controls.
It really is plug and play.

Don t trust them my son ordered a radio for his mustang over a month ago still haven t received. Their a middle man, you order them they ship it from China. Also sent multiple emails and phone calls and got no where. BUYERS BEWARE!!

Honestly this is the worst company I have dealt with. I bought a screen for my 2017 mustang and it wasn t working and it took them a while to send me a replacement and they were unprofessional and customer service was not professional. They sent me a replacement after I paid a deposit and then the replacement screen is not working and it s worse than the one I have and then when I returned it, they didn t send me my full money back. Worst experience ever. Don t waste your money. Find a different company to buy your stuff from.

Good initial customer service. Natalie is good people! Based on the confidence in the product she gave me, I ordered today. We'll see if it lives up to the hype!

Impossible to get a hold of anyone. They can t tell you when order will ship. All they are willing to tell me is don t worry it will ship. I ve asked repeatedly for a time frame for it to ship Spent over an hour in the phone to cancel order. Continued to get status updates. Was reassured repeatedly it was cancelled, but still get processing emails, so I disputed charges with credit card company. Now I get an email stating that because you disputed the charges, they are not capable of cancelling an order and the order has shipped. Almost 2 weeks later I m still getting order processing emails. I wish I would have looked at the reviews for this company before I ordered.

**UPDATE***

It is now almost 30 days since trying to repeatedly cancel this order. I still have yet to receive my order or at least shipping information. This is the email that receive after I repeatedly try to cancel through their website.

In response to your recent revision or cancellation request for order PAF3776 , it seems that the order has already been fulfilled. Therefore, we cannot modify it at the moment. You can submit an exchange or return request once it's delivered, and we can take care of the matter then.Sorry about the inconvenience. Please don't hesitate to contact us if you have further questions. Thank you.

I have received a radio from them. The radio is dedextive and will not control my Ac. I have taken to 3 professional shops to trouble ahoot. The system is defective. I have continuously tried to contact these people via e-mail, messages, telephone for a redund. I have not been able to get this product refunded. They continue to ignore me and I am very fed up at this point. I will needs to now take further action.

Do not buy from this company! I ordered a vertical screen unit, but I had to make emergency travel plans because of COVID-19, and so I was not able to install the unit until after I returned three months later. I figured that wouldn't be a problem, that I could trust the quality of the product, but no, the vertical screen unit they sent me was dead-on-arrival! Their tech support was useless. I spent the better part of two weeks chasing them down. You have to set appointments online with a Google Form, but often, the tech support guy wouldn't pick up the phone at my scheduled appointment time. Or he would tell me that he needed to look into the problem and would get back to me--and then never call back. Eventually he finally told me there was nothing he could do to make the unit operational. I asked to return my order for a full refund. They agreed and sent me a prepaid shipping label. I was led to believe I would be getting a full refund--that they had made an exception to their policy for me. They received the return and then suddenly informed me that they would only be refunding me 60%! They also deducted $10 for a microphone they claimed was missing, but they never shipped me a microphone in the first place! Now I don't have a radio or my money! What a slimy, dishonest company.

Don't buy from these guys. They'll send you a piece of junk and then keep all your money.

Edit: Dang, I sure wish their customer support responded to requests for help as quickly as they respond to bad Google reviews!

I have a background in IT and have been modding Android devices for years. I was expecting to do some tinkering...But the execution is extremely poor, it's not nearly as plug and play as it's advertised to be. There were ZERO instructions provided and maybe half of the features actually worked. I had to spend hours trolling youtube videos, forums, and facebook groups to try to solve issues that should have been clearly documented in the instructions that weren't provided. You can't sell $700 dollar head units and provide zero support....I'm sending this back.

Response time has been quick with emails and updates. Its understandable the product may take some time since it's being shipped from China.

A lack of patience in trifling matters might lead to the disruption of great project.

Confucius

Worst company to deal with. Their radios are cheap and not set up correctly BE AWARE

I ordered it and when I got my unit I installed it as no sound and my AC isn't working I've been trying to contact somebody and nobody is there to contact the phone just rings and rings and through Facebook messenger I've been messaging no body's there to help with my problem I don't know what to do.... Maybe 3 on my side can help me.

I purchased an android 7.1 radio from these guys for my 2015 Ford explorer, and I couldn't have been more overjoyed. Ditching the old bulky, knob ridden and button laced radio for this touch screen masterpiece was one of my favorite upgrades to my car. I had a few issues with my climate controls, but Chris helped me over the phone to sort them out. Still to this day I'm convinced the man is a living god for all the troubleshooting he helped me with. For all the customization and ease of access this radio gives, it's worth the money. For anyone having issues, my biggest advice is to consult them FIRST before buying. Figure out what type of radio your car requires, and have it professionally installed if you don't know what you're doing. Like any company, especially ones dealing with technology and devices, they're constantly helping people, so please have some patience with them if you do end up having a problem. Many, many, many thanks for the help, Chris. I'm enjoying my radio!

It took a while to get things done correctly with the staff, but once I was paired up with the right text support who understood exactly what was my issues, he then was able to completely satisfy my inquiries and get my issues resolved. Highly recommended.

The only reason I give 4 stars and not 5 is that it was a difficult installation. But in the end, the android screen is AWESOME!

The product comes with no documentation, wiring diagrams or schematics. Supposedly no problem as you just match up the different sized connectors to connectors on the new wiring harness. But my heating/AC/fan controls did not work.

So phone/text support was very good. Phoenix responded promptly and did their best to help. Calls were made to China engineers on multiple days to figure out the issue. Turned out I was missing a critical wiring harness. Phoenix mailed this to me and the problem was solved.

They offered to help me at their facility in Calif., but I am in Idaho. So everything was accomplished by phone/text/photos. Phoenix was responsive, checked up on me, and eventually got the problem solved. As I mentioned it was difficult, but I expected this to a degree because of the complexity of the new unit.

I am very happy with the end result. Wish it were really plug and play, but overall I am very pleased. The most important thing is that Phoenix will take care of you and solve your issue IF you have one.

If i could give a zero star review i would. The radio we got was not the right one and was messed up when we got it.
we asked if we could send it back so they could give us one that works and its taken months for this to happen. now they wont fix us and are giving us a refund instead of fixing it. Cant get ANYONE on the phone ever.

I had heard a lot of bad things about Phoenix Automotive's Tech support. Well my experience has been extremely good dealing with a gentleman named Chris. I support this company 100%.

Placed an order back on August 5th and I have not received any updates on it. Order just says still processing. I ve called and emailed them countless times and no response. DO NOT BUY FROM THEM! Save your money and time!

I placed an order for my 2013 Mustang, August 5, 2020, I ve tried to contact the company multiple times a day and no response. Order still says waiting for shipment and its been that way for a few days now. My order number is PAR23208. Ive realized after reading these reviews the company have been replying through reviews. My review will be staying at 1 star until this issue is resolved. I need to know what is going on with my order and when will it be shipped.

This is probably one of the best purchases I ve done in a while. I did quite a bit of research into one of these units but finally had mine installed in my 2019 suburban. It s absolutely unreal you can tether it to your phone. You basically have a computer in your car plays movies browsers the Internet plus Apple CarPlay. I am beyond thrilled with this.

Over all it was a great experience, I made a purchase and tried to install myself. Needed help and was able to get an installation by their team. You do have to be patient, as they have been impacted during the pandemic. Loving my new screen!!

I purchased one of their newest radios recently, and the hardware worked perfectly. However, the software had some compatibility issues with my OEM interface that I needed to troubleshoot with the company. After getting a hold of one of their engineers online via Facebook, I've been in touch with that person to troubleshoot every single one of the issues I brought up. Many reviews pointed out the lack of customer service, or poor response rates for Phoenix. While it is true that when I contacted the store directly through their phone number, the service wasn't that helpful, this particular engineer was absolutely amazing. He worked even over the weekends to help me with fixing the problems I encountered, and didn't stop replying to my requests until everything was resolved. We video chatted at least three times to make sure we were all on the same page. I was disappointed at first that there were some compatibility issues, but the unit I purchased was a brand new design and as with all new designs, there's bound to be some kinks to work out. In the end, though, largely due to the diligence of this Phoenix employee, all the problems were resolved and I'm now happily using the radio without any compatibly issues. I cannot be more satisfied! I highly recommend Phoenix as long as you can get a hold of someone who knows the units inside and out.

Recently purchased the Px6 for my calorado waiting for the product, response time to emails and updates have been prompt. Given the product is being shipped from china its understandable it may take some time.

Quick and prompt professional service. Without the run around customer service is excellent. I recommend Phoenix automotive to everyone who is interested in there great products.

I ordered a radio for a Ford truck two weeks ago and still haven't gotten a tracking number or any way to know what's going on my order number is pa24887 in kind of disappointed cause I bought a very expensive radio and I don't know what's going on with it this review will be staying at one star until someone contacts me

Great tech support. Scheduled an appointment same day and got my system back up and running.

Natalie from customer service is phenomenal. She talked to me for half an hour explaining to me all the products and steps to install it. So this is shout out to you Natalie!! 5/5

During the pandemic i was trying to contact tech support and was unsuccessful to get a profict installed that i bought from them , however they rrached out to me last week and gave me an appointment for this morning and the job was completed as it just needed to be programmed and my local stereo shop could not do it. They fixed the problem this morning free of charge knowing i had all ready paid a local vendor to install the radio. I would do business with them again as i am very satisfied with the work. Pandemic caused the delay and i understand. I highly recommend them along with installation

Day was nice and helpful and day help fix the problem

Had an issue with steering wheel controls working. Set up appointment and Richard was able to fix the issue over the phone in minutes.
Great job !Thanks