Do not buy from this company! I ordered a vertical...

Do not buy from this company! I ordered a vertical screen unit, but I had to make emergency travel plans because of COVID-19, and so I was not able to install the unit until after I returned three months later. I figured that wouldn't be a problem, that I could trust the quality of the product, but no, the vertical screen unit they sent me was dead-on-arrival! Their tech support was useless. I spent the better part of two weeks chasing them down. You have to set appointments online with a Google Form, but often, the tech support guy wouldn't pick up the phone at my scheduled appointment time. Or he would tell me that he needed to look into the problem and would get back to me--and then never call back. Eventually he finally told me there was nothing he could do to make the unit operational. I asked to return my order for a full refund. They agreed and sent me a prepaid shipping label. I was led to believe I would be getting a full refund--that they had made an exception to their policy for me. They received the return and then suddenly informed me that they would only be refunding me 60%! They also deducted $10 for a microphone they claimed was missing, but they never shipped me a microphone in the first place! Now I don't have a radio or my money! What a slimy, dishonest company.

Don't buy from these guys. They'll send you a piece of junk and then keep all your money.

Edit: Dang, I sure wish their customer support responded to requests for help as quickly as they respond to bad Google reviews!