Cliff Langlois Review of Phoenix Automotive
The only reason I give 4 stars and not 5 is that i...
The only reason I give 4 stars and not 5 is that it was a difficult installation. But in the end, the android screen is AWESOME!
The product comes with no documentation, wiring diagrams or schematics. Supposedly no problem as you just match up the different sized connectors to connectors on the new wiring harness. But my heating/AC/fan controls did not work.
So phone/text support was very good. Phoenix responded promptly and did their best to help. Calls were made to China engineers on multiple days to figure out the issue. Turned out I was missing a critical wiring harness. Phoenix mailed this to me and the problem was solved.
They offered to help me at their facility in Calif., but I am in Idaho. So everything was accomplished by phone/text/photos. Phoenix was responsive, checked up on me, and eventually got the problem solved. As I mentioned it was difficult, but I expected this to a degree because of the complexity of the new unit.
I am very happy with the end result. Wish it were really plug and play, but overall I am very pleased. The most important thing is that Phoenix will take care of you and solve your issue IF you have one.
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