Passport BMW Review

I highly recommend Passport BMW in Suitland. Caleb Davis assisted me with leasing my first luxury vehicle. He went above and beyond! Will definitely be back for my next BMW!

I recently bought a certified pre-owned from this shop. Both sales representatives that helped me were great. Each time I ve gone back I ve received good service.

From ordering through delivery, William McGhee did a fantastic job! This is the third BMW that I've bought through Passport BMW, and the experience keeps getting better and better.

The best car buying experience I've had thus far. Rachel C. was who assisted me in the whole car buying process and she did a great job. If you want a no pressure, friendly and exceptional BMW dealership experience, choose Passport BMW.

From the initial contact about a vehicle I was interested in, the whole process went very efficiently and smoothly, businesslike but still personal. Teric Khairzada had the car and paperwork ready for me when I arrived, after a good test drive, the paperwork was completed quickly and the whole process took a couple of hours.

I just received my plates, UPS'd to me so I don't have to visit, and am very happy with both the vehicle and the service, thank you again Teric :)

I accompanied my wife to turn in her vehicle since she was at the end of her lease and needless to say we both walked out with BMW's. Nana Prempeh was very knowledgable of the different models and accommodating that each vehicle could provide us. The transaction was smooth and it did not take long at all. We did not feel pressured nor rushed. Nana walked us through the entire process and by the end of the transaction it felt as if I was having a conversation with a family member and not a Client Advisor. We are beyond thankful to have had the opportunity to work with Nana.

I Do the appreciate the wonderful service I received from my salesman Ali and Paul during the process of purchasing my new car. They were very Knowledgeable in showing how things work in the car and very pleasant to work. I received good customer service. Thank you!

They were very professional and I wouldn't hesitate to recommend Passport

Great prices and even better people!! The staff at this dealership were extremely helpful in assisting me with getting the best deal possible on my first car purchase!

Had a very nice experience at the dealership. Nana, my CA was very courteous, knowledgeable and helpful. I had built the car online and sent it to the dealership to get a quote. Nana came back with an excellent deal. I had researched quite a bit, before pulling the trigger, so knew the deal being offered was one of the best in this region. He also locked me in for the lowest finance rate being offered by BMW. Since the car was custom ordered, Nana procured an allocation for us and put the order in. He was always updating me about the car's progress, He was also kind enough to come in on a Sunday (which incidentally was his off day), so that we could come in and pick the car up. It was my first BMW and I had an amazing experience at the dealership. The financial manager was also very friendly and surprisingly he was not pushy like other financial managers, which I should really commend upon. The BMW genius, was also well knowledgeable about the car details and guided me well. All in all, I drove 250 miles from North East PA to get my car and I have no regrets. Will definitely recommend Nana and Passport BMW to my friends and might even contact them again, since my wife has started developing an interest in getting her own BMW as well..

I worked with Milos Petric to purchase a car from Passport BMW, and could not have been happier with the experience. Milos was extremely kind and helpful throughout every aspect of the process, from test driving cars all the way through the final purchase. Milos really goes out of his way to deliver an unparalleled car buying experience, and genuinely cares about his customers. All of my questions and concerns about potential cars were addressed immediately, and I felt welcomed and comfortable during the entire process. During my visit, the entire team at Passport BMW was very friendly, and continuously followed up with me to ensure that my needs were being addressed. I would strongly recommend purchasing a car from the team at Passport BMW.

I drove 6 1/2 hours from South Carolina to purchase my car from BMW Passport. That sentence right there let's you know that they have the best prices in the Tri-State Area and the best hassle-free,smooth,flawless transaction which I highly recommend. I dealt with MILOS PETRIC Awesome Salesperson (On Point and Great Customer Communication) We did everything Online till the pickup where papers were signed and out the door with our vehicle.I rented a one way car rental in SC and dropped it off at the Enterprise up the block from them. So living in another state isn't a problem if you want a great price and awesome buying experience from them. Again see MILOS PETRIC for a smooth,flawless and hassle-free purchase.
Thanks Milos, see you next year for our next purchase.

I have been using this dealership since 2009 and the service is incredible. All the sale people are great but Rodney Pegram takes it a notch further. What a gentleman, be sure to ask for him if you're in the market for a new or certified used car. I'm glad I did.

Rodney Pegram is the man!!

Overall, Passport BMW is the place to be when looking to purchase a vehicle. Customer service is superb compared to other local dealers and prices are fair.

I ll be back soon.

Passport BMW in Suitland, MD was a seamless and smooth experience. Very professional, responsive and detailed. Everyone was extremely helpful in making my buying experience a success. The car salesman, used car sales manager and my finance guy were amicable, extreme attention to detail and always made sure that I knew what was going on every step of the way.

I greatly recommend anyone looking for a great vehicle and great service to visit!

Passport BMW delivered one of the best car-buying experiences I have ever had. Victor Chung deserves great praise for making the process very efficient and friendly. The entire Passport team showed that they were interested in getting my business, including beating the terms offered by other BMW DC-Maryland-Virginia dealers. The entire team moved very fast to find, close on and deliver the vehicle I wanted. Post-sale customer service (including follow-up calls from Victor regarding license plates, technology and my overall satisfaction with my new car) has been exceptional. As an owner of multiple BMWs, I am familiar with the local dealerships. I was initially reluctant to make the long trip to Marlow Heights, but I am glad I did. I encourage anyone in the greater DC area shopping for a BMW to deal with Passport BMW, and I recommend that you ask for Victor Chung as your guide to the excellent Passport team!

Outstanding service. Teric was a great help. Really felt like they were trying to help us pick the right car, not sell us something we didn't want. I will be back when it's time for a trade in.

This is my second time in the same year I bought an X5 from BMW passport! I bought my first BMW in March and got rear ended and was totaled Nov 1st and now I just went back this past weekend and got another one! Ben Stith is AWESOME he is my go to guy!!! I called Ben right away after my accident and he ensured I would get a great deal! I made an appointment and he had cars ready for me to look at when I got there! Highly recommended Ben...you will absolutely love him!!!! Shout to Ben! You ROCK!

Mr William McGhee was outstanding sales person, he showed patience, he listen to what I wanted as a customer, I would recommend you take every employee and cloned them to be like Mr. McGhee.. Words cannot explain the service i received. EXCELLENT!!!!!! i

I have searched for a BMW for years, and each time I was unable to find the perfect fit. Finally I found someone who was able to take the time to help me. Aarion Browne (located at the Passport BMW in Marlow Heights) took the time to hear me out, factoring each detail and concern I had, and was able to place my family and I in the perfect SUV. We appreciate his service and dedication.

Great Service. My team (Keith) always takes great care of me.

I've taken my previous lease to Passport for service since moving to DC a little over a year ago, and they have always been excellent, so when my lease was up, it was pretty clear who I should work with for my new car. They did not disappoint. John Accettullo and Ben Stith were wonderful to work with, spent as much time with me as I needed, let me drive the cars I was interested in over and over, and then went above and beyond to figure out what would work for me and my budget. Could not be happier with my new 530e. She's a beautiful car, and a smooth ride. Would totally recommend checking out Passport BMW if you're in the market.

I purchased a 2021 X5 from Nathan. He and the rest of the team were friendly and knowledgeable and a pleasure to work with, and I m very happy with the experience.

I had a pleasant experience at Passport BMW from end to end. I dealt with Aarion Browne, the Sales consultant. He let me set my expectations and we were upfront with each other. It took me 3 weeks, due to exigencies, from the time I visited Passport first and by the time I committed. I went in to buy a loaner vehicle and walked out satisfied with a new one. There were no pressure sales at any point. Aarion Browne made sure that my needs were met throughout the process until I walked out with the keys. He made sure that things went smooth. My wait time at the dealership was close to zero other than the time it took to sign all papers.

William Bell, the Finance person was equally efficient. No pressure advice from him either. Thank you for a neat experience, I would certainly recommend Passport BMW and Aarion Browne. I visited a Mercedes and a Volvo dealership, Aarion at Passport BMW stood out among all I met.

First time BMW buyer and I couldn't be happier with both my new car and the personnel at Passport BMW, particularly my salesmen William McGhee! Great service, knowledge and not pushy, which made the whole buying process much more comfortable. Even the follow up was amazing. There was a small delay getting my new license tags, and I had to travel while my temporary tags would expire, so William took care of everything and sent them to me overnight! Awesome experience with William McGhee and all the crew at BMW Passport, will definitely go back the next time I want to trade my BMW for a newer version!

I was so impressed by Max, the sale person who helped me with my X1 purchase last week. He was so professional, knowledgable and not pushy in any way. I also loved Jeff who took care of my financing at Passport. So thorough and informed. I would recommend this dealership highly. And will add another review once I have a feel for their follow up on service and other loose ends.

Love the car, smooth process. Was a challenge getting exactly what I wanted, but Ben made it happen!

A few words come to mind to describe my car buying experience at Passport BMW: professionalism, courteous, patient, and fun. The sales associate annemarie treated my son and I like family instead of just car buyers and the result was a fun experience. I would definitely recommend Passport BMW to my family and friends.

I recently purchased a 3 series from passport bmw. Giselle my sales associate was great. I visited 4 other bmw dealerships in MD and VA over the course of 5 weeks. Giselle was very transparent on what passport could provide and allowed me to do my research. I came back to purchase the vehicle because it was simply easy and the staff is very welcoming.

I did have a minor issue with the vehicle after the second week (windshield noise), when I called passport was eager to help resolve to include pick up or drop off if the vehicle . Keith Renner was quick to fix the problem and provided me excellent customer service. I feel they have my best interest as a customer

Passport BMW has been exceptional from start to finish, both in price and in customer service.

The Sales Manager, Robert Oates, and the FI Manger, Marco Ugalde went out of their way to assist me with my Lease. I was not an easy client, for several reasons. Peter Akaeze was also very helpful.

When my Lease matures (2017 328d xDrive) or I decide to get another car, I will be contacting them again.

I just purchased my BMW X1 at Passport BMW. Every time we buy a BMW from passport we always go to our favorite salesman Barry Vermillion. All I have to do is call him and let him know that I plan on coming to Passport BMW dealership and he rolls out the red carpet for me. When I arrive he has 3 cars waiting for me to test drive. Berry has great taste in BMW that I always get one of the 3 that he has waiting for me. If you want to get the VIP treatment go to Berry Vermillion. I must say he make the process of buying a car a smooth and easy one. And the staff at Passport is always pleasant and warm. I highly recommend Berry Vermillion at Passport BMW.

I ve always had a great experience at Passport. More recently I purchased a new vehicle and had the pleasure of working with Max Manes. He was an extremely knowledgeable BMW rep and I couldn t have asked for a better experience. I had done my research and have always been on top of the technology and Max s knowledge far exceeded anything I could imagine. Highly recommend.

Found the car online and went for a test drive. Rodney was extremely helpful and knowledgeable. We ended up buying the car and I am pleased with our entire experience. I would definitely recommend the dealership and Rodney Pegramto any family and friends.

Wooow ... if you like BMWs this is the right place friends .... there are several styles. All very well.

A++ experience. Our sales associate Giselle could not have been more help. From initial contact to final contract. Marco the sales manager was very accommodating and the entire staff would always make sure that if you were standing alone that you were being helped. Jay in finance made the process simple and all in all we are thrilled with our purchase from Passport.

Its an excellent place to buy a vehicle and David Myers is The Man!!!

Ben was great! Bought 2 cars from him. One for me and my dad bought one for my mom. We are very happy!

Pickup a 2021 X3 few days ago, deal was made via emails since i'm in NYC with zero hiccups. Received 1st class service from client Advisor Greg P.
Greg is excellent, I definitely recommend reaching out to him and Passport BMW for you next Bimma. Even the cashiers were pretty jolly.

My salesperson Rahab was great. Attentive, accurate and patient with me while I made my decision on which car to purchase. She consistently responded to all of my questions and returned phone calls and emails timely. A wonderful, zero pressure experience and would highly recommend this dealership if you are in the market for a car.

I searched dealers within a 300 mile radius of Pittsburgh and got the best deal here with Nathan Tibbetts. He was very responsive and easy to work with on a deal.

Even with the $300 non-negotiable dealer fee and the inflated money factor, no other dealers could beat Passport s price.

We agreed to a deal on a Saturday (last day of June s lease numbers). Passport asked for a down payment to hold those numbers. When I arrived to pick up the car and sign the deal, the numbers had changed on the incentives to July s numbers (lower rebate than agreed). Although it wasn t detailed anywhere in the paperwork, I m assuming they lowered their money factor to make the monthly payments work out to agreed upon.

We spent a lot of time shopping around for a BMW and we ended up at Passport BMW, not just cause of the price but cause of the amazing service that was provided. A salesmen there named max was incredibly patient with us and helped us find the perfect car for us at a great price. If you are looking to buy a BMW in the DMV area, would recommend going and talking to Max at passport BMW, you will get incredible information and service contrary to any stigmas that goes along car shopping.

Great dealership! Very knowledgeable staff and very friendly. Rodney Pegram took really good care of us. He made sure we got the vehicle we wanted and was hassle free. Rodney made sure every step of the way we were taken good care of.

I will not hesitate to purchase another BMW from here and I'll gladly hit up Rodney again.

I purchased my BMW X5 a few days ago and Mr. Mchgee is of great help!

Dominique - He was quite debonair & helpful. He answered all of our questions. He was one of the best salesmaen I ve seen in years. Great customer service. Highly recommended.

Whether you live near or far... Passport BMW in Camp Springs is the place to make your next car purchase! I made the trip from Annapolis in 2014 to buy a BMW from Passport and just returned in May 2017 for another new car. The service at Passport is second to none. There is a BMW dealership a few miles from my house, but the pricing, service and overall experience at Passport BMW in Camp Springs is worth the trip. Thank you to William McGhee for the great service as well as Ed and Jay.

Tho my 04 330CiC was originally purchased and serviced at Passport by previous owner, this was my 1st time at Passport (airbag recall). Keith understood exactly what I needed and how long it would take when I made the service appt over the phone. Arriving for appt was smooth, service team got right to work and i felt my car was in good hands while i comfortably waited. Wait time was pretty much right on and car was returned to me as expected - clean and rwdy to go. If i need dealer work done in the future, id feel confident taking it to Passport.

Normally from the service advisor I receive an email asking to rate service. I guess you only receive those emails if you are happy with the service. Which makes sense as to why this particular service advisor have a few customer service awards on his station. Nevertheless, Couple of months ago I went in to Passport for an oil change, alignment. Received a text from the advisor saying I also needed to rear tires. My car is rear wheel drive it's been about 2.5yrs maybe it is time for tires so i approve the tires along with the original requested work. Fast Forward couple months later 2000 miles later. I bring my car in for a slow leaking tire. Service Tech discovers two rims have cracks and one of them is causing a slow leak. Of course when I hear from the service advisor M.Jenkins hes quotes me the most expensive cost which would be for two new rims in additional to that now I need front lower control arms replaced. I say have the rims repaired not replaced ( they use a rim guy) and repair the control arms. I mentioned to him that I just had an alignment done and now the control arms have to be replaced. M. Jerkins gives me a text book answer of the who what when and why. I was on my way out of town and said i'll just deal with it later. Later comes M. Jenkins text saying the car is ready, i review the bill and question the alignment 179.99. We are texting back and forth. Giving me the same text book answer. I'm asking why should i pay for and alignment that I just got done couple months ago (2000 miles ago). How can the control arms all of a sudden be bad to the point they have to replaced 2000 miles. How did they align the car if the arms are bad! I say to M. Jenkins this makes me not trust you or the tech. M. Jenkins gives me another text book response and i asked to me transferred to Tj. Service Manager. M. Jenkins transfers me to TJ knowing TJ was in the service line not in his office. Oh how do I know. Prior to M. Jenkins calling me I called Passport to speak to TJ. The young lady who answered the phone never nice said he was in the service lane would I like his VM, and that's when M. Jenkins called. Finally I speak with TJ, he makes it right however after reviewing the history on my car. Nevertheless here is my issue. I'm not a mechanic so when I bring my car in to the dealership there should be a level of trust between me and the advisor. I have to trust what he or she is telling me is what my car needs to keep me and my family safe while driving. However when you get an advisor like M. Jenkins who gives you text book responses, comes across as being greedy and very shady. Like the type of person who you put you in the trick bag and stand back and watch you struggle. Tj mentioned M. Jenkins doesn't have the authorization to make the type of adjustment i was requesting. However for someone who had I believe has two awards on his station for outstanding customer service or advisor of the year, I would think one would have the sense to speak with the person who does, explain the situation and figure out a solution for the customer. However common sense is not a flower that grows in everyone's garden. M. Jenkins Proved this. You never win when you play dirty.

I purchased a new BMW 328I at the "Black Friday" sales event. After speaking to the sales manager JC, we reached a verbal agreement on the phone and I made an appointment to pick up my new car. I got to the dealership half expecting someone to try and change the deal or say there was a misunderstanding but from the time I arrived, until I left in my new BMW, Carla and JC were professional and personable. The deal we agreed to was the deal I received. This was one of the easiest car buying experiences I have had. A++++++++

I purchased my first BMW from Passport in Suitland and I have no regrets! I was very anxious during the transaction. However, my salesperson, Mr. Charles Walker, made me feel at ease. He showed me so much grace during my purchase; and I really appreciate his patience. If you're in the market for a BMW, please contact Mr. Charles! He truly cares about his customers and will go above and beyond to make sure you get the car of your dreams - along with the best financing through one of the Finance Managers (I worked with Hassan. Thanks for getting me a lower interest rate!) At the end of the day, I'm so happy with my new car!! Beautiful car from an outstanding dealership!! OH! And the service department is BOMB too!! Thanks Mr. Jenkins!! :)

Best customer service I ve received in a very long time. I purchased a 2018 X5 from Milos Petrie and Ian Lawyer on 05/19/2018 and the process was completely transparent. No games! Definitely check these guys out if you are in the market for a new BMW.

Called Keith Renner and told him my car needs service. We talked a bit and I told him I no longer work around the corner. Keith asked if I was in a hurry and I said no. He recommended their service valet. I said great! The ever must pleasant Katarina gave me call and set the hold thing in motion. They came out, dropped off my loaner and off he went. Keith called me that day. We agreed on the fix. Keith sent a link and I took care of the bill. Katarina called and arranged my drop off. He was the same guy that delivered the loaner car. He was pleasant and kind. I looked over my car and my transaction was complete. You guys did a superb job! Keith Renner please congratulate your whole team since I know it the team work that makes the dream work!

If you are thinking about buying a beamer, make sure you have BMW Passport in your short list of dealers. You won't regret it!

Their prices were very competitive right from the start especially when compared to other dealerships in the area. In addition, my wife and I were truly pleased with the courtesy and professionalism experienced with the staff as they addressed all our inquiries regarding the vehicle we were interested in. Cullen, as well as Mark and Ed, made us feel comfortable from the moment we stepped into the dealership to the time we drove away in our new X5. In addition, we had the pleasure to meet David Comfort, Sales Director, with whom we were extremely impressed. It was indeed a great, stress free, buying experience. I would recommend BMW Passport to both family and friends in a heartbeat.

I was going to buy in VA. but after speaking to them taxes were way better in MD. They really had us in and out no all day process and we left with a 2019 x6 that has all the bells and whistles for a unbelievable competitive price. We are super happy and would recommend this particular dealership to all BMW lovers

My family and I have been working with Passport BMW for over 10 years and there is always amazing service, this time was no exception! William McGhee and Jay excelled with great customer service and prompt detail on my new 2016 X1 purchase and I could not be happier! Thanks so much!

The whole experience from inquiring about the car on a website to the professionalism received at the dealership was of top tier quality . Barry V. and Jeff of finance helped to expedite the process, got me into the driver seat of the car I ve been dreaming of and brought customer service to another level - friendly, courteous and welcoming . Would highly recommend working with Passport and their team of professionals A + work !

Was looking to buy used X3 from here, but new X3 had a nice discount so we bought that instead. My dad said Milos did an incredible job helping us!

I bought three cars from three different dealerships in the past 5 years. I got to tell you, I walked out of passport the most satisfied and very happy with my purchase. NANA is the man to talk to if you're looking to buy a car, he's the friendliest most honest salesman I have had the pleasure of dealing with.

Mr. Ray at BMW Automotive was so awesome in helping me solve the issues I was having with my vehicle, it was a pleasure going to them because in the initial they were saying I had to pay $390 for a part that need to be fixed on my vehicle. to my knowledge this particular part was not in my warranty. However, when it was all said and done I only came out paying $100 just for the labor and they were so kind to pay for the actual part for my car. I'm very grateful and I thank God that Mr. Ray and his manager! They helped me out tremendously God bless you. it was a great experience.

Daniel Rose and Michael Williams helped me tremendously.
I was able to fill out the application online, get approved, and get the vehicle in what has to be record-time.
The finance department is all electronic, making signing documents much faster and easier than dealerships that go the old-fashioned paper route.
I bought my last vehicle earlier this year with Rockville BMW, and my experience could not have been worse. I would not recommend Rockville BMW even to my worst enemy.
Passport BMW, on the other hand, was amazing and they will definitely have a returning customer in the future. They are respectful and truly seem to want to be able to put you in the vehicle you want. I couldn't have been happier with Passport BMW, especially compared to Rockville.

Nana Prempeh is the BEST Sales Associate we've ever encountered. He is trustworthy and honest. I doubt that anyone else would have provided this level of service. Nana doesn't come off like a hard salesman who's thirst for sales. Nana operates in 100% integrity and his sole objective is to guide his customers to not only the vehicle they desire, but also the vehicle that's best for them. We appreciate this great man and we will be seeing him again, as well as referring others to him. May God bless him abundantly!

Rodney Pegram is the best!!! I thoroughly enjoyed my experience on my lease buyout. He's attentive, thoughtful and funny. Spent time helping me evaluate the options and remained low pressure and helpful throughout the process!!

I had a very enjoyable experience with my sales man Nana. He was assuring about every aspect of the deal. He knew what I was looking for and what price I had in mind. I will continue to visit Passport and Nana for all of my motor needs.

Wow.. great Looking place. State of the art. And the staff, makes you feel at Home. Not to mention the the fact that how honest Jennifer Lopez in service was!
I heard the managers are Joe Bonilla and Joe Long. Great leadership! Congrats of a great hire and great work!

Chose to order my car from Germany and it was a pleasant experience with Passport and Ben. Love my car and will be back for my next BMW!

They lost my car key. I spent $800 for services, and they lost my key! Do not bring your car to Passport BMW.

i just picked up my new 3 series from Passport yesterday. the whole experience was easy and enjoyable. everyone was extremely helpful. i had an awesome sale rep, Peter Brizan. He even picked up at my house the morning of my delivery. Part of the BMW experience is the amazing service and hospitality and Passport definitely delivered on this!

My wife and I have purchased our last three vehicles from this Passport with the assistance of the great, Mr. Sean Swartz! My wife utterly hates the car buying process. Mr. Swartz had her in and out, in under an hour, from start to finish! When I purchased my vehicle, Sean walked me through the order process and kept in touch up until delivery. He still periodically checks in on the car and me. Awesome Gentlemen!

All three experiences, my wife and I, were never rushed. We never left feeling like a dollar sign. Everyone that we interacted with were friendly and approachable. Of all the dealerships I could go to for any reason, I'll always make the hump to Passport for the down to earth people, atmosphere and service! Mr. Swartz will remain my go to salesman!!

He's a straight shooter who educates the consumer in a fun way while ensuring your complete satisfaction with the company as a whole.

One of the beast experiences at a dealership. I feel they treated my son and I with kindness and respect even during this pandemic while maintaining all safety requirements mandated. The entire staff there was great. I look forward to purchasing another vehicle from them soon. Special shout out to Max Manes and the parts guys for really treating us like we belonged there.

I ve been buying cars a long time, high-line recently.
Just picked up my 5th BMW M car and it was best experience so far. I drove from Virginia to Suitland just to work with Ben and his team. All star cast of personnel. Highly recommend these guys within the DC, MD VA tri-state area.

We walked in as customers and left feeling like family. A positive experience with Ben Stilth and Paul Tyler. Both were very knowledgeable and well versed.

Client Advisor, William McGhee was exceptional in my recent purchase at Passport BMW. His professionalism and urgent attention to my needs and issues made my experience wonderful. His efforts to put the customer first was outstanding. I am very happy with my purchase at Passport BMW and "kudos" to William for great service.

Ian Lawyer and his team at Passport BMW in Suitland, MD, continue to deliver on all fronts.
As repeat customers of Passport BMW, having just picked up our sixth out of nine BMWs from them last week, we couldn t be happier with the level of service from start to finish.
We live within five minutes of a different BMW dealership but still choose to go out of our way and drive over 45 minutes to Passport. Why? Because they re consistent, knowledgeable, and know we are loyal clients who are busy running a business and need things to get done correctly and efficiently.
Ian Lawyer and his sales team -Max Manes and Nathan Tibbitts, and Jeff in the financing department assisted us with our new BMW; you can t go wrong with these gentlemen. Our 2021 custom-built X5 M50i is fabulous! Thank you, Passport, for delivering such a fantastic driving machine.

This dealership is consistently clean, with a variety of customer amenities such as free coffee, a cafe area (which has some great fresh cut fruit), some pretty comfortable chairs, great sunlight while in the waiting areas, and an overall balanced temperature throughout the building despite the massive windows and natural light.

I have had my BMW serviced here at least seven times so I will speak specifically from this perspective and not the sales or parts department.

I initially had a rough patch with my panoramic sunroof that would consistently malfunction and while it did take them three times to finally repair it - the level of service while the vehicle was being repaired was flawless.

There has only been one time where they didn't have a BMW Loaner car available but they wrote an enterprise rental slip so that I wouldn't have to find transportation on my own which was a plus. I would however like for them to have additional loaner vehicles available as this is a premium car company and we as your customers expect better.

I give them four stars and not five simply because of some refining points that they need to perform (in my observation)

1. Make the loaner cars more clean in the interior when giving it to a new customer. (happened to me three times)

2. Make certain that tools and dirt are not left in the vehicle after servicing (happened to me twice)

3. Offer better return coupons like the BMW dealership in Rockville does to entice customers to return to your service / sales / parts shops. (I have only received one article of mail for 10% off of wheel service whereas Rockville has sent me over 10 in a 2 year period)

4. Have more loaner cars in rotation. These are BMW's and we are paying for premium service, premium parts, and a premium experience. Running out of loaner vehicles at a BMW dealership is in my opinion a little non-premium.

I visited Passport BMW in Suitland with the idea of purchasing a vehicle around the October time frame. Came in contact with a Client Adviser by the name of Justin Wilson to assist me with car buying. I actually was looking at three different cars, the Porsche Macan, Mercedes GLC 300 Coupe and the BMW X2. I saw an X2 that I liked and took it for a test drive, Justin being a former car genius was able to answer all of the my questions about the X2 and that made it easier for me to decide. Not only was he very knowledgeable about the X2 but he was able to get me an awesome deal plus a few other things that I requested. I highly recommend this dealership and definitely seek out Justin Wilson to assist you with your car buying services he will work for you.

Passport BMW has been exceptional from the day that I walked in to the day(week later) I drove away in my 2015 Chevy Truck. Mr Nana have provided nothing but top of the line service and even went out the way to get things fix on the truck! Thank you and everyone who help throughout the process

This dealership has always treated me with courtesy and respect

We have bought a number of cars over the years and I can state without any doubt that our salesman at Passport BMW, Rodney Pegram, was the best we have dealt with. From greeting us in the lot upon arrival all the way through the process Rodney was friendly, informative, very accommodating to our needs, and just plain professional from start to finish, including staying past normal working hours to complete the transaction. Thanks to Rodney and all of his team for making this car buying experience so positive for us.

Very easy and satisfying experience. William McGhee made the whole process a pleasure. Highly recommend William and Passport.

I purchased a vehicle from Passport BMW this week and had an excellent experience. I was in the process of buying a from another dealership. While waiting to hear back from the other dealer, I saw the car I purchased from Passport BMW and decided to email regarding my interest . Within 20 minutes of my email, the Passport salesperson called me to thank me for my interest and to ask if I had any questions. I let him know where I was in the buying process and asked him to give me his best price on the car I inquired about. The salesperson did an excellent job of getting back to me in a timely manner, answering all of my questions and making an excellent offer. I was really impressed with his interest in selling me the car and working to meet my needs. He was very fast in his communications, listened to what I was looking for and met my needs. He was even able to help me get a better finance deal than what I had. Within 36 hours of my initial contact, the Passport BMW salesperson sold the vehicle to me and personally delivered it to my house. He also sat with me and went over the features in the car. Overall, Passport BMW did an awesome job and I am loving my new car!

I was in the market for a used BMW with a very specific color combination and low miles, and Passport had 3 to choose from! I drove 2 hours from Delaware to purchase my car, and was so pleased with the buying process. Milos Petric, my sales assistant, was amazing. He coordinated my visit perfectly, and was incredibly helpful and patient as I weighed my options. When it came time to buy he navigated me through the process and answered all of my questions. I'd also like to thank Tony, the sales manager, and Jeff, finance, for all of their help. I'll definitely be referring friends and family to Milos and Passport in the future. Thanks again!

Bought my second car here in Passport BMW, and what a wonderful experience I had. Nobody treated me like them in a year! When I bought my first car, the dealer wasn't as detailed as the dealer in Passport BMW. Brandon Kim carefully reviewed all the others car I saw in a week, and we, together, went through all the options I had. He did not push me, and he spoke the truth. Now, I am driving this beautiful BMW, and I am really happy with it.
One more thing! Dealers often cut interest in you after your purchase; well, this is not the case in Passport BMW, or at least with Brandon. He checks on me often asking me if everything is fine, and he tells you to contact him for anything you need. ANYTHING.

Thanks Passport BMW, and thanks Brandon Kim.

(First time writing a review in my life... Couldn't resist to tell people about this dealership)

Rodney was a pleasure to deal with! Great service! They were speedy and got me on my way! Very much satisfied and highly recommend.

Mehrzad was extremely prompt and responsive right from the beginning of my new car search. I was evaluating my options when I got in touch with Mehrzad along with salesmen from other dealers in the area. However, he was the most patient, always on top of my requirements and had the necessary data in front of him that made my work a lot easy. And the best part was that he was not pushy at all, unlike other salesmen that I have worked in the past. I would recommend him and Passport BMW anytime!

Charlene Campbell was outstanding - responsive, proactive, not pressuring! A perfect experience. While we ultimately ended not getting a BMW, the next time when in market, Passport is the place to go!

I had a terrific experience at Passport. I was greeted immediately upon arrival and directed to the right agent who could best assist me. Rodney was outstanding -- friendly, knowledgeable, and diligent in working to get me the car I wanted for the price I needed. VJ, too, as the "genius agent" was wonderful and highly professional, patiently answering all of the questions I had about my new vehicle, helping me correctly set things up and explaining in detail how every single little thing worked. Finally, Jeff in Finance made the purchasing part of the process smooth, easy and quick. I left with the perfect vehicle for me and a team of professionals I will not hesitate to return to for my next vehicle. Thanks, Passport!!

I purchased a 440i sight unseen and couldn't be happier. Milos Petric was extremely helpful in getting every thing in order and even got me better financing through BMW than I could get from my bank. I would highly recommend Passport BMW for anyone who is looking to find their next BMW.

This is the second car I have leased from Passport BMW and just like my first experience, the staff made it an easy and enjoyable experience! I really appreciate Robert and Nana for making my transition into my new car seamless! I have and will definitely continue to recommend Passport BMW to anyone looking for a car!!!

I had the best car buying experience ever at Passport BMW! I was pleasantly surprised by the initial greeting at the front desk by Jasper my Salesman. With only 3 weeks on the job and 2 days actively selling he was knowledgeable, professional and personable. He worked well with his Supervisor Robert Oates and Manager Isa Williams to accommodate all of my needs. Jasper, Isa and Robert went above and beyond to accommodate all of my needs and make it a fun experience. Charles Duckworth in the BMW Boutique was super helpful in picking out the accessory necessities for my new BMW Lifestyle. Last but not least, Jeff Steel in finance was so helpful in explaining all of my finance options and helping me to choose the one that best fit my needs. In a nutshell this entire team ROCKS!!!

Coming from the Mercedes Family I was weary of the buying experience but they exceeded all of my expectations and I am very happy with my purchase. I am still raving about the team and will continue to recommend them for all looking to purchase a BMW! Thanks Passport BMW :)

If I continue to buy BMW I will always come here. Ian is the best and they went above and beyond to work with me to get the car I wanted at an amazing price. I love their valet service which picks up the car at my house. Let's just hope that BMW keeps making vehicles I want so I can call my guy Ian and buy from him again!

Disclaimer: I only have experience with their service department.

They took VERY good care of me. David feverishly worked with my aftermarket USAA Warranty and had them pay for the entire bill (almost $5k) 1 month after purchase. Highly recommend for BMW service.

Barry Vermillion is among the best in customer care/service and sales. Whenever we are ready for a new BMW, we always consult with Barry for his knowledge and professionalism...just purchased our 4th vehicle through him!

My car buying experience here was very good. William McGhee was very straight forward and upfront with information about the car that I was considering for purchase. I looked for a particular car at multiple dealerships after first seeing the car that I desired at Passport BMW.

Ultimately I returned for a number of reasons to include price, condition of the car, ease of communication with my sales representative Mr. McGhee in addition to my overall experience as a customer.

From the time I walked into the door I was greeted and even several days after the deal was completed I received multiple follow ups from different departments and from my sales person. This makes me feel part of the Passport BMW family. I feel that I have built a number of lasting relationships.

I can't say enough about the buying experience. I have purchased at least 15 cars and this was the easiest by far with no pressure to buy before some made up deadline or being told another customer was interested in the car.

This was overall a great car buying experience and I look forward to referring both friends and family to this dealership!!!

I had a 5 star experience buying a used car from Passport BMW. Also Rachel Clancy is the best!!

Barry V. was very knowledgeable about the vehicle and also very helpful with navigating all of the details of our out-of-state purchase. I would recommend Passport BMW and especially Barry if you are looking for a BMW.