Cedric Harriott

Review of Passport BMW

This dealership is consistently clean, with a vari...

This dealership is consistently clean, with a variety of customer amenities such as free coffee, a cafe area (which has some great fresh cut fruit), some pretty comfortable chairs, great sunlight while in the waiting areas, and an overall balanced temperature throughout the building despite the massive windows and natural light.

I have had my BMW serviced here at least seven times so I will speak specifically from this perspective and not the sales or parts department.

I initially had a rough patch with my panoramic sunroof that would consistently malfunction and while it did take them three times to finally repair it - the level of service while the vehicle was being repaired was flawless.

There has only been one time where they didn't have a BMW Loaner car available but they wrote an enterprise rental slip so that I wouldn't have to find transportation on my own which was a plus. I would however like for them to have additional loaner vehicles available as this is a premium car company and we as your customers expect better.

I give them four stars and not five simply because of some refining points that they need to perform (in my observation)

1. Make the loaner cars more clean in the interior when giving it to a new customer. (happened to me three times)

2. Make certain that tools and dirt are not left in the vehicle after servicing (happened to me twice)

3. Offer better return coupons like the BMW dealership in Rockville does to entice customers to return to your service / sales / parts shops. (I have only received one article of mail for 10% off of wheel service whereas Rockville has sent me over 10 in a 2 year period)

4. Have more loaner cars in rotation. These are BMW's and we are paying for premium service, premium parts, and a premium experience. Running out of loaner vehicles at a BMW dealership is in my opinion a little non-premium.