Park Place Lexus Reviews

The Customer service was to die for, my car dealer was wonderful (David Gilmour) got me in and out with the best car chose of my life! Would recommend this place 10/10

It was a little bit far for us to go, but the vehicle it was right. It took a long time to get the vehicle but I am satisfied with the deal.

Jimmy Bryan

Jimmy went above and beyond to enable me to get a into a new leased car that I absolutely love. He took all the time I wanted to show me about my new car. Service like this is why I will keep coming back to Lexus and continue telling everyone who will listen about how awesome the service is. I never have to worry about my car which is huge to me. Thank you so much Jimmy!

Great job at all levels. Highly recommend if searching for that perfect Lexus. I flew from Denver to get the perfect GX for my wife for Christmas. Would do it again!

A little over a year in with a brand new Lexus and I'm pretty certain Park Place swindled me. First, somehow the battery was "a dud" and completely died last month. Now, somehow 2 of the tires are defective. They are nearly bald with an even wear at 15k miles on the car. The dealership is saying they "can't do anything" except charge me for new tires and an alignment, but in my honest opinion this never should've happened in the first place. The entire purpose of getting a brand new car is to avoid this kind of stuff. At this point, I think the dealership has some quality control issues that should be addressed. Either way, they've lost my business. On that same note, this is probably my first and last Lexus. There are other high-end brands out there that would make this right.

Relaxed, not hurried and courteous. What else could you ask for?

The factory is located in America and is excellent in the automotive industry

A top notch experience from the moment we walked in. Friendly team, well-organized dealership, and the buying experience was pleasant and straightforward.

A warm welcome and my favorite beverage waiting for me. It is truly a make it 'Your Place'

My second purchase from Stephen W. at Park Place was just as extraordinary as the first! I highly recommend the dealership.

Park Place Lexus has been my choice of dealerships for the last 5 vehicles I have purchased. They make it easy to do business and offer superior service. Thanks, Park Place!

Incredible customer service, fast WiFi in the waiting area, stocked with flavored coffees, sodas and snacks that vary with the temperament of the manager.
Their prices are pretty much 30% higher than most maintenance places but that's the norm, if your tab is more than $200 service you qualify for a loaner which is impossible not to do.
I did their $200 detail on the GS350 once, the interior, engine, waxed exterior were like a new car... totally worth it

Great experience with the staff at Park Place. Very helpful and easy to work with

Everything went very well. Convinced me to change my Lexus dealer from Sewell to Park Place, meaning no criticism of Sewell. Your salesman, Adam Remington, was very professional

I had the BEST experience at Park Place Lexus. John Pak and Gabriel Delgado made the process quick and easy without and haggle or back and forth sales games. I gave them the numbers I was comfortable with and they met and exceeded my expectations. Instead of wasting an entire day, I was in and out by lunch time. A week after my purchase I received a beautiful present in the mail from Park Place thanking me for my business. The present was very well worth it ;). I highly reccomend Park Place if your're ready for a new car without all the hassle!

This was the most pleasant experience I've ever had with a car dealer. It was professional, dignified, and straight forward throughout the entire process. I was in and out in a few hours. Viktor Koleychik is a delightful person and I would recommend him to anyone.

Billy Clark made our experience with Park Place Lexus excellent. He made my wife and I feel very comfortable. He answered all our questions and concerns and was very professional. He introduced us to Kendall Richards who was very helpful and assured us that everything would be taken care of. We were also introduced to AJ Jayne who assured us she would take of all our service needs. The vehicle was ready earlier than expected and was perfect. From the time we were greeted at the front desk until we left the dealership we were treated outstanding. I will recommend Park Place Lexus of Plano to friends and family. Thank You Billy and Kendall for making this a wonderful experience.

Best dealership I have ever worked with!

This was the second time I have purchased a Certified Pre-Owned Lexus from Park Place. I have always been treated with respect and courtesy. Tony was awesome. Even though it looked like I might be leaning to a different car at a different dealer at one point, he did not brush me off as if I was wasting his time. He took time to be sure all of my questions and hesitations were addressed. The service department at Park Place is beyond amazing as well. I have never felt like they were trying to make me do unnecessary repairs. The service is great. I have always been offered an appointment where I could choose if I wanted to wait for my car or take the option if leaving in a complimentary loaner car while my car was being worked on. I highly recommend Park Place Lexus.

I was tended to very well by Zee and Shawn in Sales

Ken was great to work with. Easiest car purchasing experience. I highly recommend Park Place Lexus got your car needs.

I always have an exceptional experience at Park Place. I have purchased several cars from them and can not imagine doing business anywhere else. They are very professional and always make the experience about me and not about the dealership. Thanks Park Place for an exceptional experience.

I purchased a Lexus a month ago and could not have had a better experience working with Kelli Hansen. The entire process was extremely professional and I felt at ease the entire time. Park Place worked with me to ensure I was getting the car I wanted at the best price. The customer service was impeccable. They went above and beyond to guarantee that I was happy with my purchase and continue to answer any questions I have in a timely and understanding manner. I am beyond satisfied with my purchase and the experience that Kelli and Park Place Lexus Plano provided me.

I had a great experience with Bradley White! He was by far the most professional person I worked with throughout my search for a car. He's down to earth, funny, and not pushy at all. I walked in and out with a great deal on a car in less than 24 hours. I would recommend Bradley White at Park Place as a first-stop go-to for anyone looking to buy a Lexus! A plus - the facilities are comfortable and welcoming.

I had been car shopping for 1 week ready to trade in a Mercedes E350. I was unable to make a deal with Mercedes, Cadillac, Jaguar, or Lincoln. Several friends drove Lexus and recommended that I talk with them. A girlfriend gave me the name of her sales consultant at Lexus who was out. I was referred to Sean McClowry. Sean took a description of what I was looking for and emailed me as soon as a car fitting my description arrived on the lot. I drove over the see the car next morning and bought it same day. It was exactly what I wanted (with exception of interior color, but I can deal with that). Now I am a member of my girlfriends' Lexus club as 4 of us now driving ES 350's. I will expect that the service will also meet the high expectations they have described. Thank you, Sean, for making the process so painless and ending the grueling shopping experience. You were great... and my friend gets a gift card to boot!

Making a vehicle purchase is one of the most outdated processes in modern history. Typically, it's an exhausting process that no normal adult enjoys. The continuous back/forth is simply draining.

I'll tell you what, these guys have it right. When I first arrived at Park Place, not one sales associates approached me and I kind of liked that. I really dislike being stalked at dealerships and furniture stores. I browsed around the showroom and made my way over to the Pre-Owned section and was approached by Mr. Scott Miller. What a guy!

I'm a fairly honest person and at times, pretty frank. He asked me what brought me to the dealership for and I said, "I'm here to buy a car and not waste any time." He laughed and we headed outside. It took some time to get the ball rolling, but once we had the keys to the car I was there to pickup, we finally took the test ride. Scotty was more than helpful explaining the features and options.

Once finished with the test ride, we negotiated for about 20 min and the process was done. As I indicated, I was there to buy a car without the hassle and Scott and Park Place were onboard with me. From the time I opened the door and walked in until the time I walked out, I think it was a fraction over 2hrs. (with a test ride). The vehicle was prepped and delivered.

That my friends is what separates Park Place from the rest of DFW's dealerships. The experience alone and ability to deliver a vehicle without the hassle is a modern day car buying experience. Way to go Park Place.

JS

Great experience with Sean mccowry, Sean is great asset to your organization!

I have bought more than a dozen cars in my life and this was truest the fastest, easiest, most enjoyable experience I have ever had. Thank you Park Place, Nick and Victor for that!

Walking in I prepared myself to be bamboozled however I was pleasantly greeted by David Gilmour. I now realize that not all auto salesmen are created equal. David definitely went above and beyond to be sure what we purchased was just right for us. Customer service and building a relationship was of top priority to David. David explained everything to great length and was considerate of any and all questions that I had in the process. Thank you so much David Gilmour for an AMAZING experience in purchasing our new vehicle! I would definitely highly recommend David Gilmour at Park Place Lexus to anyone looking for a vehicle.

I was referred here by my husband, who'd been getting his car washed for free even though he had never bought his car there. So when I bought my Lexus I thought I'd try it out and have my oil changed there for the first time, and also discuss some other concerns I had with my car. Boy was I disappointed.

First the pros - Great, luxurious customer facilities with free drinks, comfy chairs, etc. Most of the staff were extremely friendly and courteous.

Now the cons - When I called about the free car wash I was told that the service was for customers who'd bought their car at a Park Place dealership. When I explained that my husband had been getting his car washed there for free for YEARS, I was told that it wasn't possible(!?!) Next, my "service advisor" - Jenn - was not helpful. I felt she could care less what I was there for. Just wanted to get me signed in and out of her way. I'd asked how long the service would take and was told 90 minutes. Well I was there for over 2 hours. When I was finally told that my car was ready, I still had to wait outside another 15-20 minutes for it to be brought to me. This was after I had talked to a couple of valets for help and service managers about the delay.

To me, the whole service thing and the relative expense is all hype. You really don't get that much value for your money, when I could have taken my car to a local Meineke or something, paid FAR less and would have been out a lot sooner!!

WE LOVE LEXUS!!!!! You really can t beat the Lexus experience. Whether it s the exhilaration that comes from being behind the wheel, or the truly white-glove treatment you get from the dealership every time you service, Lexus is really one of a kind. Truly an experience everyone should have at least once. Park Place Lexus is one of nicest dealerships you ll ever visit. Even if you don t own a Lexus (yet), you should at least go take one for a drive and visit this place for yourself. We love our Lexus, and so grateful to Park Place for taking such great care of both my family and the NX every time. They really take car maintenance to a whole new level. My wife and I rock-paper-scissors it out every time to see who GETS to take the car in. Highly recommend you go check them out!

My experience at Park Place Lexus Plano was truly exceptional. John Pak made the experience seamless and easy. John was efficient and went above and beyond. I am very pleased to recommend Park Place Lexus Plano to anyone in the market for a new or pre-owned Lexus vehicle. This is my second Lexus and my first with Park Place Lexus Plano. I will be sure to return for my next Lexus in the future. I can say with confidence that I was able to get the exact vehicle I was looking for and the service was truly Lexus. Thank you again John Pak and everyone at Park Place Lexus Plano for professional service and making me feel at home.

This is the third vehicle we have bought from Park Place Lexus. Each time we are treated as a valued customer. The sales experience was simple and easy with every effort made to meet my needs and not the needs of the dealership. I feel we got a great product at a very fair price.

This weekend we bought our 4th car from Park Place Lexus in Plano. It was another fantastic experience - made even better by the fact that we no longer have to get shuttled to the finanace department. We have used the same sales associated, Robert Gabriel, every time we have purchased a car there and he is awesome to work with. He is professional, friendly, and trustworthy. Before buying a car at Park Place I absolutely hated the car buying experience and now I enjoy it.

The customer service here is always great! Don Mitchell has been helping us for years. He is very professional, helpful, and honest. We will continue to come here and refer others as well!

My recent purchase experience at Park Place was incredible. By far the easiest and fastest car transaction I've ever done. We had the pleasure of working with Kelli Hansen who was honest and transparent. She handled the entire transaction from start to finish. None of this "let me go ask my manager" stuff most dealerships give you.

They are always very friendly and eager to help. I bought my car from a guy named CRASH. He was awesome.

Service consultant, Nigel was polite and professional. Clean and quite.

Horrible experience. Recently purchased Lexus. Took the car in for repairs (loose bumper, tire issue, scratch on driver side that appeared after test drive). They "glued" the bumper and sent me on my way. No other work considered nor approved by management. Customer service has changed quite a bit over the years.

Lmao if you're not white then don't expect a good deal from them. They're so stubborn and try so hard to be nice

Great service in a friendly environment. No pushy salespeople, no manager coming to talk to you to "seal the deal". Eric Lu was our salesperson and he ensured that we were taken care of.

Great dealership. Don Mitchell was so good to work with in getting our car. Fantastic experience. Complimentary car washes for purchase there.

A sales and service experience simply couldn't be any better! Efficient, good follow-up, courteous service and a product that is unsurpassed. We've bought several cars with Park Place Lexus and will continue to do so.

Went in with the family and Sam(Hall)was very patient with us. He went above and beyond any salesperson we've ever worked with. During our car buying deal, my baby fell sick and Sam reached out to us for any help we could need. That was really very sweet of him. I would definitely recommend him and the dealership to our friends and family!!

Very good service . The manager is patient and nice.Would recommend it.

This was by far the BEST car buying experience I have EVER had!! We were a bit worried when we considered buying a car located 1500 miles away from us but Daniel Moore made this the easiest and most pleasent experience! Park Place was the only dealership in the U.S. that had the Lexus were were looking for so we decided to see what it would take to make it happen. Not only was the price MUCH less than expected but the customer was STUNNING. We have bought several new cars over the years and Daniel has provided the best customer service I have EVER seen! Getting a new car to us 1500 miles away went off without a hitch :) Daniel was in constant contact the entire time even on his days off to make sure that happend. We may always purchase our cars from him in the future and have them shipped to California. Thank you Daniel!!

Excellent and fast service
Affiliated loaner cars also luxury cars
Everything was done quickly and efficiently

Great and courteous staff

Our sales rep, Darren Wagoner, was fantastic. He was patient and knowledgeable about the features of the cars we were interested in. He knew the inventory very well and was very thorough in answering all our questions. The purchase went very smoothly and was very straight-forward. We would definitely purchase another car from Park Place and would recommend them to our friends.

My sales agent, Ariel Hodge, was absolutely amazing from beginning to end of my suv purchase. It was a no hassle deal. She was very accommodating and was very personable.

Excellent service and professional representatives.

The best car buying experience I have had! I found a certified Lexus on-line, and visited the dealership for a test drive. No pressure to look at higher priced cars, and the sales rep (Jermaine) was incredibly nice and very pleasant to deal with during the whole process. If you are looking for a new car, see Jermaine Whitener at Park Place, he is awesome!

I have best experience here and the sales person jae helped me to reach the best deal. I am referring the sales person jae is the best

Nick Crotwell walked us through the entire process very patiently.

They're very honest and fair, which is great for a car dealer.

My wife and I have been leasing with Park Place for over 9 years now. Robert and his team are the very best that I have dealt with.
They are knowledgeable in all of the models and their features. They make positive suggestions on features, colors, body styles.
All questions are answered, honestly and factually.
We maintain contact with the team and they facilitate any issue we might have, however Lexus quality is so great that issues are very few and not problematic.

I m back! And I am back for good this time Park Place Lexus! 5 years ago I strayed to another dealership and from almost the moment of that purchase I knew my experience would be less than stellar. At Park Place Lexus in Plano you are treated like a family member. In fact it doesn t matter whether you buy new, certified or used... everyone at Park Place treat you like you are the most important person to them. A very special Thank You to Kenny Adekoya who stuck with me 5 years ago when I made the bad decision and stayed in touch because I came back and purchased an L Certified GX460 on Tuesday! Thanks to all of you! Your service and friendliness makes the difference and is the icing on the cake of an amazing brand! All dealerships should strive to be like Park Place!

As usual, my experience at Park Place Lexus was great. Those involved made my purchase a very smooth event. Chris Kim did a terrific job including follow-up. It was also great being able to do business again with Chris Brunner.

DON'T BUY THE TIRE & WHEEL WARRANTY

On Friday, February 12 which was exactly two years to the date that I took ownership of my ES350 Sedan with the Ultra Luxury Package, I attempted to use my Platinum Warranty on tires and wheels.
This add-on cost $1,250.00. It was sold as a catch all. Upon discovering a nail in my tire in an obscure place that could not be repaired without creating a possible hazard, I was informed that because my tire tread was measured at 2/32" and not 3/32" that my warranty was denied by the third party issuers. When my husband tried to explain to Efrain that we were unaware of this and tread measure was not mentioned when the "Platinum" warranty was being sold, he said he would check with his manager and let us know. To make a poor customer service shorter than real events that elapsed over a couple of hours, my tire did not get repaired, the warranty was not honored and the tire price match was explained away not because of the exact tire, manufacturer, and SKU# but due to roadside assistance, disposal, and installation. Needless to say, having been ignore by Kelly, Nick and Efrain and then have JC pop out of nowhere with concern only for the Efrain (trainee) and not the customer and reaching a solution to our satisfaction was more disappointing than I can explain. When selling a "Platinum" warranty if there is a microscopic measure that will inevitably void using it, then I would like to be made aware of that in advance of purchasing. Along the way, a simple apology for selling us the "Platinum" warranty without explaining the one thing that voids it did not feel like customer service to me. Thank goodness we were able to immediately go to an external tire retailer and purchase tires with warranty that counts years and mileage not an insignificant fraction designed to prevent unknowing customers from using a warranty for a single tire replacement $1250 later. The Lexus USA writes about exceptional dedication to customer service; this was NOT it! Park Place Lexus Plano hangs their hat on exceptional dealership experience and this was again NOT it!

I went there on December of 2014 with my parents to purchase a car for them and wow, it was such a good experience for my family. The sale person named Michael Ruscoe helped us and it was very pleasant and hassle free and also very quick, no going back and forth and stuff like that, just one time and it was done. Might want to look for him when you go there.

It's fantastic experience. We are not sure what options to pick while checking online, there are tons of options in car. Parkplace helped us greatly to narrow down options and smooth purchase process. staff were very professional and helpful.

Shout out to Jeff Moore at Park Place Lexus. He was easy to deal with and very accommodating working with me remotely to secure my purchase.

Jae Pae & Jason Huber were both fantastic in helping us find the right previously owned Lexus and also in helping us getting a very fair price on our trade in! We couldn t be happier! :)

Stephen Wedderburn was. Dry knowledgeable and professional. When they didn't have the car I wanted he offered to order it. I love my new car!

I have never written a review in my entire life but this place just made me write this very first one. Got a detailed job done there but walked away very unsatisfied due to the sloppiness and lack of customer service provided. I was told over the phone regarding the detail job that the dealer provides by a very nice lady that it s going to look like brand new when it s done. Of course, I didn t expect it to look like new but at least somewhat cleaned and attention to details. I got neither so I called to let the dealer know that I was unsatisfied with their work. Eventually I got to talk to Mr Black one of the service manager. I was asked to bring back the vehicle for them to inspect and point out to them what was missed. I got the car back after leaving it there from Saturday-Monday without any update until Monday s evening that the car is available first thing in the morning. I got it back but nothing seemed to have been done to it as if it sat there the entire time. Two stars because I got the rental car the entire time otherwise don t bother going here if you need your Lexus detailed.

We have purchased our last four cars at Park Place Lexus, via the pre-owned. The last two were with the very courteous, honest and profressional help of Scott Miller. The low-pressure and transparent process was a refreshing change from other dealers.

We bought our RX 350 in Park Place Grapevine and worked with service center for one year. Then we moved so we started to work with Park Place Plano. I was really satisfied with all my car maintenances. But recently, there are twice that they made me very disappointed.

I brought my car on Tuesday afternoon, June 27 with appointment for a scratch repairing on door handle. I told them that I have to pick it up by 11am on Friday, June 30. The supervior told me that he will let me know whether it can be done on time. On Wednesday morning, I received his call. He said it should be done by 11am. I felt so happy since I have another appintment Friday noon and I really need my own car back. Also, I indicated with the supervisor, if any issue happens making my car not finished on time, I will cancel the serivce since I cannot wait for it.

But Friday morning, I received another call from him for the notice that I have to pick it up after lunch, around 2pm. So I asked him to check whether my car was under service. Later, at 10am, he told me that my car was just pulled in the factory. I don't know how to express my anger. They promised me on Wednesday morning. And I emphasised several times that I need it on time. If they cannot make it happen, it is totally fine. I can bring it back next week. But how can they make promise but ruin it without notice?

The same situation happened one month ago with a tire repairing. I was late for a business meeting for about 2 hrs.

Both my husband and I like Lexus so much. We thought the service must be luxury like the car itself. However, the recent experience makes me really upset and disappoitment with Park Place Plano. Maybe we will bring the car back to Grapevine next time to see whether the service experience can be better...

Adam Remington! Wonderful Sales consultant! Very smooth purchasing process!
Very happy with my new ES 350!
Park Place Lexus dealership is welcoming and astonishing place to visit!

Park Place Lexus - THANK YOU for the best customer experience I have ever had! My new car is fabulous and the process was painless. Thank you Robert G and Tremayne for getting this done so quickly.

#parkplacecustomerforlife

Easy, stress-free vehicle acquisition process with this dealership, coordinated by Don Wood and Andrew Kirkland. I look forward to our next transaction.

Darren was VERY helpful and got my girlfriend a good deal on a car.

When you visit this dealership, please ask for Kelli Hansen. If you want a sales person that really cares about your needs, she s the one! She is very polite, direct, kind and professional. She is not your typical sales person who is constantly calling you. She will give you your space until you are ready.

My volvo lease is up in a month and have been test driving a few cars to help me decide what I would like to lease next. I have had less the stellar experiences with Park Place in the past. Despite that, I am fairly certain I would like to lease a Lexus. For time saving purposes I completed the application online. That was 3 weeks ago. I have great credit but found it odd that I have not heard a word since. Today (Saturday 1.23) I went to Park Place in Plano to test drive a RC200t. After walking the parking lot for over 30 minutes. Not one person came to ask if I needed assistance. As I was walking back to my car 2 salesman were standing outside conversing with one another as 5 or 6 salesman were walking around with other customers. I did find the car I like. But will not waste anymore time trying to earn Park Place's business. Call me crazy but it should be the other way around. I will be contacting Sewell and maybe they will take the time to want to sell a car and make an effort.

Outstanding Customer Service

My buying experience at Park Place Lexus was second to none! This was actually the 3rd Lexus dealership that I visited in my search for the perfect car, price, and experience. The staff made me feel like family and went out of their way to accommodate my every need. As a single female, car buying can be intimidating! At no point through the entire process did I ever feel taken advantage of or talked over. They made me feel very comfortable and were sincere in getting me the best deal. Don Mitchell walked me through the process step by step and made me feel at ease with a process that can sometimes be overwhelming. I will only be buying my future cars through Park Place!!!

I was debating between Park Place and another place and decided to go with Park Place. Did not regret my decision at all!

This was the 6th Lexus we ve purchased from Park Place and from Mark, our sales representative. All of our purchasing experiences have been outstanding as have been the vehicles.

Sean was attentive and listened to what I was looking for. Never felt pushed to buy anything. Great snacks and beverage area. Overall the most pleasant experience buying a car I have ever had.

Outstanding customer service, fast and professional. Just completed my second used purchase and will definitely be back in the future.

Parker Thomas was excellent. We are very pleased with our purchase, I highly recommend him.

Absolutely a wonderful place to buy a car. I am now of my 4th Lexus, 3 of which have been from Adam Remington. I recently had my car flood in New Orleans because of a bad storm and all I had to do was give Adam a call and he had me a car within 20 minutes at the exact price I needed!! He is the best car salesman and will always continue to take care of you no matter the circumstance. (Even when you live in a totally different state!!) I 100% recommend going to Park Place and buying a car from Adam!!

If there is one person you can choose to work with at Park Place Lexus, it's Derrick Nicholson. The entire process from start to finish could not have been better. Park Place Lexus in Grapevine is great, but he makes it stand out above and beyond any other dealership.

Bought Lexus - nice car, very nice Sales people and Service Department is awesome!

Awesome deal. Efficient procedure. Professional skills. Excellent service! Perfect place for buying a car.

Great end to end service by Tony Acosta! He worked with me on price, gave us a ride to the dealership when we arrived in Dallas, and made the buying process clear and painless. We had a great experience buying a car in a different city!

Always love having Don Wood and Andrew Kirkland assist us in our car buying experience. Wouldn t go to anyone else.

Best car buying experience I have ever had. My salesman Jimmy, along with Jason Saba in finance made me feel so comfortable as a female buying a car, helped me with all my millions of questions, along with my indecision of what vehicle is best for me with my upside down trade. Both men were so fun, professional, helpful, PATIENT and informative! The dealership is hands down the niceset dealership in the metroplex! Everyone who works there makes you feel Important and that YOU matter to them! The surroundings, decor, drink station and seating area is very comfortable and clean as well. I would HIGHLY recommend Jimmy in sales and Jason in Finance to request for an Excellent car buying experience! And they were fast....no sitting around for hours with back and forth negotiating!!!! As a woman, I will ONLY be coming back to Park Place and will recommend to all my friends, Jimmy and Jason! Very happy girl here!! :-)

Fantastic service as always. We have had great experience with both Darren Smith and Don Mitchell. My wife feels valued and listened to during the sales process and also in the service bays, which is important to us.

The sales experience was amazing. Excellent customer service.