Park Place Lexus Reviews

We re so happy with our experience at Park Place Lexus in Plano, and we love our new car! We shopped around online and were able to get a great car at a reasonable price. Their fantastic customer service was the icing on the cake!

Great lounge to relax while your vehicle is being serviced.

Our sales representative went out of his way to make it easy for us to sign the papers and then to deliver the car. By far the most pleasant experience I have ever had buying or leasing a car.

Outstanding service beyond measure, My salesperson Kelli Hansen did outstanding in every part of sales process. She gave us time and exerted effort for us to see other car options despite the rain. She made sure that we choose the best car and what exactly we need. Over all she is excellent in what she do. Thanks Kelli

Came here for an oil change. I'm glad they have the kids room with TV. Makes the waiting time much faster.

Tony was the sweetest and helped me so much making the process less stressful than I thought. I m so in love with the car I chose. Thank y all so much!

My son purchased a dodge charger here. He had to go back 5 times to sign the paperwork. Won't do that again.

This was my 1st time having my Lexus Serviced. I didn't know what to expect. A.J. was wonderful . She walked me through the process & patiently answered all of my questions. My car looks brand new! Now I'm ready to hit the road. Kudos to the entire service dept!

I am not from the Dallas area and Daniel help me with all the process from finding the car to getting a fair deal and making the whole process very smooth, they picked me up from the airport and had everything ready and I was out of there in no time to drive back home. Even if you are not from the Dallas area contact Daniel and he will definitely take care of you.
Thank you again Daniel for all your professional help on getting this deal done

Appreciated working with Tristan C. on my new car purchase!

Robert Gabriel did an amazing job in helping me choosing my new 2019 GS350. Robert looked for the best deal possible and at the end, it was a great deal!

Thank you Robert and team for a job well done!

I bought another Lexus last night and had a great experience there, as always. The entire staff is very fair and professional and I highly recommend Park Place Lexus in Plano!

Your salesman Dean made the experience very easy. Trustworthy, not pushy and knowledgeable.

Very easy to deal with and smooth transaction - Tony Acosta was a gem to work with.

The hospitality and professionalism my wife and I experienced at Park Place Lexus was phenomenal. Ken Madrid was our point of contact. I didn t use the term salesman in this review as I felt Ken was much more than a mere salesman. He didn t push us or make us feel pressured to buy a particular model.
He catered to our needs, answered all of my questions, and gave us the best deal.
We were out with our new car in less than 2 hours. The Park Place ambiance is simply out of this world.
Will definitely recommend this place to my friends and family!

I had the best experience working with Park Place Lexus! David Strawn sold me my Pre-Owned Mazda, and I really appreciated his willingness to learn and research about a completely different car from a different manufacturer for me benefit.

Darren Wagoner is the best! Ask for him if you go to this store. Talk about no pressure sales and everything he said he would do, he did. He got me a better price than I was even thinking I could get.
One of the best things about this dealership is how the purchase process goes. I just sat with Darren and he walked me through the process in about 10 min and that was it. There was no salesman in the finance department that I got handed to and tried to sell me everything for my car. I was not expecting such a great experience!
I wanted a certain color combo and they traded with another dealer in Houston and had it on their lot in less than 2 days. They definitely over deliver.
I couldn't more highly recommend this dealership and especially Darren wagoner for any new or used car.
Kyle helped me in the finance area to take my payment and he was very professional as well.
Thanks guys, I am very happy with my new ES350.
I will be back!

This was the best car dealership that I have ever used. They do a tremendous job of striving to meet the needs and answering questions of the customer. You leave feeling that you have have done business with true professionals. If you are in the market for a pre-owned car, I definitely recommend David Strawn. I am very happy with my purchase this week and appreciate his help.

Great car and great service

I started to buy Lexus cars in 2000. Since then we bought five Lexus cars for my wife and me. The kids have adapted Lexus as their standard car as well. The car is reliable with low maintenance, which make the life cycle cost lower. The service is exceptional with loaner cars, great facilities and support staff. Once you buy a Lexus there is no need to look at any other car.

Don Woods and Andrew Kirkland did an outstanding job from beginning to end from the moment I walked in. With over 30 years of experience they are extremely knowledge, detailed, and make you feel right at home. They made me feel so comfortable through my entire experience and I love my new RX 350!

Park place has been our Lexus home for three vehicles now and they have never disappointed. Exceptional customer service, professionalism and courtesy.

Very knowledgeable and helpful sales staff. Adam was great to work with no high pressure typical car dealer tactics. This will be my first of Lexus to come!

Standing at the dealership waiting for wife to finish test drive so we can leave. Not the service we expected or heard about. Sorely disappointed. On to Sewell .

Purchased a new 2016. Gabriel was great and it was a very quick and smooth transaction. They even delivered the car to home as I could not pick it up. Gabriel explained all the functions of the car to my wife before leaving. Moreover he even bought some Lexus caps for kids

This is the third Lexus I have purchased, but the first time I have bought a Lexus since moving to Texas. Park Place Lexus has met and exceeded all my expectations, especially due to the help and expertise of David Gilmour, and other excellent employees as well. They all make Park Place Lexus a five star dealership.

Tristan Capehart is our salesman he is very professional and extremely knowledgeable. We have bought two cars from him. He is always courteous and always makes us feel welcome when we visit, he has the paintence of a saint!

Keeping a car for 13 years might seem odd, but when you buy your dream car it can happen.
Imagine my luck when I was ready to trade in for my next Lexus ES and found that Herb Simonsen was still part of the Park Place team!
I called and left him my request and within days was driving my new dream car.
I can't say enough about what a pleasant experience it was.

I really enjoyed working with David Parks, Internet Sales Manager at Park Place Lexus. I have been very busy at work the past few weeks and it was nice to be able to work out most of the lease details via emails with David. We only really came into the dealership one time for my wife to test drive the Lexus and then the final time to sign the paperwork. David was extremely knowledgeable, quick to respond, had a good sense of humor and a very friendly personality. I honestly felt like he was working to get me the best possible deal on my new Lexus. My experience with David was very different than my previous car buying experiences .... which was a very good thing. I highly recommend that you reach out to David the next time you are in the market for a new Lexus!

Excellent service! Best buying experience, Tony Acosta did an exceptional job. Well recommended

Thank you for a great experience at Park Place Lexus Plano. It was a pleasure working with with Blake because he went above and beyond to help us find and purchase our new
Lexus RX450h.

This is our 3rdvehicle to lease from Park Place Plano. Erin assisted me in this process recently. She was exceptional at this. Easy to talk with, well versed in all things Lexus, good sense of humor. She made the process easy and enjoyable. I highly recommend her. Thank you.

I've purchased 3 cars from PP, including a new LS at full MSRP.

The experience here buying a new car is great, but don't expect the same from their service department. They attempt to sell you service that is not needed, don't have loaner cars as promised and fail to match other dealers service pricing as promised.

It's not uncommon to have to wait several minutes in the service drive before being greeted.

We purchased our 2013 RX at Sewell because PP wouldn't beat on price.

Sewell is not as convenient, but a decidedly better experience in all departments.

Lexus Dealership was awesome amazing service and RESPECT recommendations to anyone looking for a luxury car Kyle Tarrant took excellent car of me in a fast and great manner great service there

Friendly staff and an excellent waiting area if you're there getting your vehicle serviced.

I have purchased three Lexus from Zane Summer in the past four years. He is a consummate professional and absolutely made my buying this new car a very pleasant smooth experience for me. I have never had a more professional car buying experience in my life and I am 76 years old. Park Place Lexus made everything in the process an exceptionally smooth experience. I will recommend anyone I know to work with Zane & Park Place Lexus.

Kelli Hanson was my Park Place Lexus Plano sales person for a preowned car purchase. As a woman in sales myself, it was a pleasure working with her. You receive so much more from Kelli than a car. She s a wonderful advisor using her vast experience and knowledge of Lexus to make sure you receive the perfect car For your needs, personal preferences and budget. Super impressed she took the time before our appointment to nail down what I wanted and had some vehicles meeting my criteria ready to see when I showed up. She s a gem. Call her. She enjoys helping people and it shows.

My salesman, Eric and the Business Manager, Mike were very professional. I really enjoyed my experience with Park Place, as I feel very welcomed and joined a committed dealer who care for their clients. I absolutely love my new vehicle and i give all my thanks to Park Place!

Excellent experience... have purchased 2 Lexus RX 350s from them in the last 3 years. This dealership is a class act and great place to purchase a new or used Lexus. Mark Dresselhuys is great to work with... ask for him by name.

Victor and the fastest lady that processes paperwork show some class and dignity in making me feel comfortable and appreciated. Impeccable service at incredible speed.

Best customer service, hands down. I wouldn't go to any other dealership.

Top of the line sales. Got the car I wanted at the price I wanted. Excellent job by salesman Daniel Moore

I love Lexus of Plano & especially love Mark Dresselhuys!! I have purchased my 4th car from him. He is super friendly, fast, & has a kind soul!! If you re looking for a great car he will find it for you!! Thanks again Mark!!

Greg Ebenholtz is a true professional...no pressure and he knows his business.

This is the second car I get from Park Place. John Pak is the absolute best person I ever work with in the car industry. It was a top notch experience from a top notch dealership. And let me add. My car is amazing!!!

Terrible Customer care. When I bought lexus 3 years back, they signed me up with Tire and Wheel package, Interior package, and couple of other packages. I am trying to reach them from last few weeks, to understand how to make use of them or cancel them and its very hard to find a person. its been 3 weeks, called 15 times, the reception transfers to some department, no one answers and even if I leave a message no call back. Finally talked to someone last week, and emailed them and again no response. Left a message, no call back. Cannot believe this is happening in USA.

Couldn't ask for any better service. Definitely got pampered. Did I mention free M & Ms?

If you are in the market for a lexus or any high quality vehicle, give Park Place a serious look. Friendly staff will welcome you and attentive assistance. Owning a Park Place vehicle will bring you a stress free experience that demands minimal effort of you !

Joshua was a fantastic salesman. Great customer service and very honest about everything. I even got a gift card to a spa for buying a car.

Our car buying experience with Greg Ebenholtz at Park Place Lexus was absolutely top notch. This is how car buying should be. Thanks Greg!

Great experience. Includes having some adjustments made. James again made our Park Place experience excellent. We felt we received a fair deal, we were kept informed, we were taken care of in a timely . We get all our Lexus service completed here, and plan to purchase here again in the future.

For an establishment like Park Place, I found it quite appalling that everytime i call the phone rings about 20 plus times for someone to answer the phone! On top of that they will transfer you over to parts department and at times it will just ring and hang up. I almost feel like you are having phone issues. This is not a one time issue. I buy parts from you guys about 10 plus times a month ,spending thousands of dollars with your company. This is like the 5th time i have called and just have phone issues with Park Place. I am not sure if your staff is trained properly or not. But when i have to call other dealerships like for example Mercedes Benz of Plano. Someone picks up the phone and greets you, transfers your phone call.... Then the department will at least pick up and place you back on hold. With Park Place, you will be lucky to speak to a human being. I literally had to hang up and call 4 seperate times to call. Again, this isnt the 1st time it has happened to me. In this past month maybe 5 times. On top of all of that then there is Me trying to contact a manager to explain the phone issue. Because if this is your standard to customer service... i would rather spend my money with Sewell Lexus in Dallas even though you are just 5 mins away from my location. So when i had to call a 4th time I figured i should talk to Chris Brunner the General Manager and explain this situation. Just because i wanted to be clear if this is the standard of this establishment. The Male Receptionist who answered the phone asked me what was the reason of my call for Chris. I explained that i wanted to speak to him and voice my complaint. He wouldnt transfer me to Chris. He mentioned that i needed to speak to a Service Manager 1st. And i responded back with I would just like to speak to Chris Brunner that was it. If you can just transfer me over to him please. He continued denying me. So i wonder why is it so difficult to speak to a General Manager of your establishment??? Are they trying to prevent me from voicing my complaint to the General Manager??? I just find it pretty comical that an establishment like Park Place Lexus in Plano will NOT ALLOW you to talk to the General Manager.... That just sounds sketchy!!! I was really frustrated with the Male Receptionist who just completeley denied my request for speaking to a GM. I could of left a message on his voice mail... As long as i knew the message was going straight to him. So I then explained to the Receptionist that I will just go online and write a review im sure you guys will address my issue then.. Since no company likes bad reviews. But let me tell you this. I have visited most of all Retail Dealerships in the Metroplex and I will say this to anyone..... If you want to deal with a good customer service retail dealership... Go see Sewell Lexus. Park Place just always has issues. Sewell Lexus is 10x better with customer service hands down. And on top of that I would say Park Place Lexus is on the same Level as a Dodge Dealership. So moving forward I will not purchase or service my vehicles with Park Place Lexus Plano. I will just send my business to Sewell Lexus unless Chris Brunner can call and explain to me what the Standard is with his dealership that he manages! I encourage everyone who is interested in a Lexus or owns a Lexus to just go visit Sewell Lexus in Dallas and see the difference! Park Place lacks Customer Service. You should appreciate your customers and people willing to do business with your establishment. When your phone rings more times than none someone is interested in spending money with your company. Looking forward to your response.
Jeremey

3rd vehicle we get from here. Mark Dresselhuys has been our salesman. Very knowledgeable and helpful. Go see him he will do whatever he can to make things happen.

I have always purchased my new Lexus RX SUVs from Park Place Lexus.
I return to Park Place Lexus, Plano because I have always experienced
great service. Yesterday, Darren Wagoner, Sales Experience Manager
assisted me in purchasing a Certified Pre-Owned NX 200t Lexus. He is the best. He provided excellent service and helped me select exactly what I wanted and needed in a vehicle. I never felt pressured or rushed and left thinking the entire process was enjoyable. If you think you might want a Lexus go see Darren. You will be glad you did.

My service writer Paul Egerton at Park Place Grapevine is great. He takes care of his customers and highly recommend seeking him out if you need service at the Grapevine Lexus location.

I almost never leave reviews but this experience had just been so frustrating. I am trying to get a replacement master key. I'd called about 3 dealerships to get quotes and time estimates. All 3 gave me $288.00 and 1-1.5 hours. When I arrive at Park Place, I go to the parts desk and they all of a sudden give me a new quote of $550, 2 other employees confirm this quote while I am at the parts desk. There was some confusion about recoding, this was understandable. Then, I go to services and they take my car and tell me that they will need my car for the whole day! I was planning for a 1.5 hour services and I wish they'd been honest about it taking a day over the phone. And then...the next morning I'm told that the quote will actually be $610.00. I just needed them to be upfront from the get go. I will not be returning to Park Place for any servicing again.

My sale consultant was above and beyond, David Parks was recommended through a mutual friend that just recently purchased from him and I couldn't be happier with the process. Quick, Knowledgeable, Confident, Easy going some of the traits David put forth. Would definitely continue to work with Park Place Lexus.

On December 24 2014 Santa Claus give me a 2015 Lexus ES 350 with instructions to receive it from a Mr. Mike McAllister, sales person at Park Place Lexus. Mike read my letter to Santa and agreed with my numbers. He wrote the contact and I signed it. Mike could readily see my heart was set on that new car for Christmas so he and the sales staff made it happen. Because of Mike's willingness to make the deal happen and my previous seven years experience with the dealership made the decision to receive Santa's gift an easy one. This is the second year for the "new model" with the spindle grille. The car is much more fun to drive than the previous Camry based model. I love it! It's easy to see why Chris Brunner's dealership is so successful, he hires guys like Mike McAllister.

Michael Redd was our sale representative and he helped make the buying process relaxed and pleasant.. There was no high pressure sales pitch. Michael was great - he was so helpful. We were very pleased with our Park Place experience. It was worth driving 500 miles to get a great deal and a fantastic vehicle! I have no reservations recommending Michael & Park Place!

Don Mitchell went out of his way to get us into a great 350. Great car and great experience. The service during the sale was thoughtful and intuitive to my needs. The after the sale experience with all that PP offers I know will be incredible. Again, wonderful car that my wife is very excited about coupled with best in class service -- winning combo. I would recommend all to experience PP and Don as the sales manager. Buying a car, not typically an enjoyable experience, was finally so. Thanks Don and PP!

John was amazing and I left very happy! The entire Lexus team was friendly, helpful and accommodating. I did not feel pressured and look forward to being in the Lexus family!

BBB Accreditation:
On 07/18/2014 the accreditation was suspended due to failure to respond to one or more customer complaints filed with the BBB.

I bought a car at a Park Place dealership and now they refuse to give me the "Park Place Preferred" benefits I was promised.
I bought a Mercedes at Park Place Grapevine. Part of the Park Place sales pitch is that the customer gets access to "Park Place Preferred" membership at ANY Park Place dealership. One of those perks is complimentary car washes. I used the benefit for almost two years (once, maybe twice a month) after buying the car and never had any problems. Now, they're telling me that I'm not eligible for the car wash because I don't service my vehicle at a Park Place dealer. The salesperson, the materials I received when I bought the car, NOR their website lists "using a Park Place dealer for service" as a requirement to be included in "Park Place Preferred" program. I talked to several sales people, all of them said this wasn't Park Place's policy so I continued to try and figure out why I was being denied service under "Park Place Preferred" membership. Ultimately, the Service Manager at Park Place Plano refused to uphold their company's promise saying it IS company policy and I should drive to Grapevine (over 30 miles away) if I want to get my car washed. I get my car serviced at Ewing Mercedes (which is not a Park Place dealer) because it's 25 miles CLOSER than any other Park Place Mercedes dealer. It's insane for them to want me to drive 30 miles to get my car serviced (when I can drive 5) just so I can be included in a program they promised me when I bought the car. On top of all this, I pre-purchased 3 services when I bought the car, which obviously was at a Park Place dealer. So even under their own misrepresented rules, I paid Park Place for service and STILL don't get what they promised me when I bought the car.

I had a very good experience with Park Place Lexus. Gabriel, the sales associate who helped me, besides being friendly, is very knowledgeable. He knows his product very well. He walked me through about my car till the very end. I learned a lot from him. Thank you.

Great place with friendly staff and excellent service.

I've been coming to Park Place Plano for over six years. Zane is an amazing dealer and the only one I will deal with.

Easiest and most enjoyable car buying experience ever!!!

First time Lexus buyer and first time Park Place customer. We were looking for a new 2 door Coupe type Lexus and stumbled upon David Parks by pure luck and we scored big time. We think he was actually fairly busy with other sales on a busy New Years Eve weekend but he was able to point us to some vehicles to consider and eventually a test drive then when we could get all his attention, he was able to guide us through the process of what car, color, options, availability, prices for the eventual RC 200t 2-Door Coupe sport we chose. We don't take reviews lightly since we are in a service industry so we commend David on a great experience and thankful for the thoroughness he provided from beginning to delivery was an A+++++. Highly recommend anyone to ask for David. Detail oriented, friendly, knowledgeable and made it worth ever second. Thanks again David & we look forward to futrue purchases with you. Paul & Kim Schuler

New and very nice showroom with clean, well-kept bathrooms. Calm and polite sale people who refer to you, not as customers, but as clients. No sign of high pressure or hard sales. We were lucky to have Ryan Bacsafra, our Sales Experience Manager, to guide us through the process. Ryan completely changed my less-than-ideal perception of the car buying ordeal. Better client treatment sets this place a part from other car dealers and makes the car buying process a pleasant experience.

My car buying experience at Park Place was the best ever!!! Naseem was awesome through out the entire process. I think I will be a customer for life and definitely tell where ever an opportunity is given, buy your next car at Park Place!!

Adam Remington was awesome to work with to get into another lease. He was very personable and knowledgeable with answers to all of our questions. I really enjoyed working with him because he was genuine and real, not just there to get a sale. He was even very patient with us because we were shopping Audi also, and told us to make the best decision for our family. Of course, when it came to value and cost, that was Lexus. I highly recommend asking for Adam if you re in the market for a car.

James Aberle was an excellent salesman. He seen to all my needs when purchasing my vehicle. He is very knowledgeable, professional, and nice. I've had past experience with salesman whose only concern was a sale, I can say he doesn't fall into that category at all! Thanks James for all your help.

Gabriel Delgado is the best. I ve referred him many people and gotten 3 cars from him. Really goes above and beyond to make a deal happen. He adapts to the kind of person you are and is not a high pressure salesperson. Really rare to find talented people like him.

I had a blowout of a front tire. It was very cold this morning, but Park Place Lexus fixed the problem right away. I appreciate the great service.

John Basinger.

Doug Burton was my rep at Park Place Plano. He made the experience fun and was great at just tell g the truth and placing absolutely no pressure. He was focus on finding what made me comfortable weather he made the sale or not. Best possible car buying experience I have had of the 30+ car and truck deals I have done.

Appreciate the way you work Doug!

Thank you
Brandon Parish

Park Place Lexus is a great dealership. They offer friendly professional service. I just purchased my second vehicle from them and couldn't be happier. Jason Huber was my salesman and I highly recommend him.

Had the pleasure of working with Mr. Daniel Moore, Internet sales manager and was definitely not disappointed. This was a first purchase from Lexus for my wife and I. The professionalism, courtesy, and overall customer service was superb and well reflected through Mr. Moore. He really went above and beyond and left a lasting impression with us. Certainly recommend him and this dealership. Good straight forward business.

Wow! What a wonderful experience we had with Kelli Hansen. She made our pre-owned purchase quick and easy. She was so thoughtful, and went above and beyond to help my daughter buy her first car. The car dealership is absolutely beautiful! They have anticipated their customer s every need. From snacks and beverages (hint: get the latte!) to private work spaces and comfortable waiting areas. Our favorite service was only having to work with one person throughout the entire sale. No shuffling us off to financing! We were pampered and given the royal treatment from the moment we arrived until we rolled off the lot with our fantastic deal! Thank you Kelli! We will be back and tell all our friends about Park Place Lexus of Plano and Kelli Hansen!

Adam was a joy for the second time. Feel like family at Park Place. We are lifers

Got your details. As my imported Lexus seems was serviced in your place. Regards from Oman

They treat you so well at Park Place. When I tell others, who also have luxury vehicles, how well they treat me they often say "my dealer doesn't do that for me." We'll mine does and with a smile.

Good overall service. Very clean waiting area and good accommodations.

Herb was wonderful and tireless in working with us. He patiently showed us all the cars we wanted to look at and answerd all our questions. His approach with us made it a totally stress-free experience. He never pushed us in any direction. He brought out most of the features of the RX 350 that heloped decide on the purchase.

I can't say enough about this dealership. They have always provided amazing service in each department though the car buying and owning process. Recently I needed to trade vehicles early and with a window of only a few hours. I called Joel. He recognized my name which was greatly appreciated and not expected. I told him on the phone what I wanted. He found the car, got it ready and called me shortly thereafter to come in and sign papers. He gave me a great deal, offering me specials that I was not aware of! I signed all of the papers, was given a personal tutorial of the vehicle and drove away. The whole process took less than 2 hours of my time, including the phone call! I feel like they always have my best interest in mind and listen to me. Thank you to everyone that helped me that day!

The experience could not have been better. Stanley Kovach is a great guy and we're very happy with the great service and his excellent customer services skills. He took the time to answer every question we had, made us feel he really cared about us and about our needs and basically did anything we could ask for. We're very happy with our car and a very big reason for this was Stanley. Keep up the great work!

Brian Safianow at Park Place Lexus has been my salesperson for 8 years. He has been with me through the purchase of 3 cars. He is top notch; describes everything in detail, works with you to get all questions and concerns answered, and ensures that the purchasing process is executed flawlessly through receipt of the vehicle. He ensures that everything meets your approval, and that no detail is left out - even if there are items for follow up; such as things that may be done to the car after purchase (i.e. window tinting).

I appreciate all of Brian's efforts, and he is the so knowledgeable, genteel, and professional, that he makes the car buying experience a pleasure. Ask for Brian when you go to Park Place, which will guarantee a wonderful and easy experience!

I have been taking my 2009 IS250 to Park Place Plano for the last 2 going on 3 years. I had a headlight replaced ($200+) in August 2014. I was recently stopped by a Wylie office because my headlight was out, took my car to PPP, and was advised that the light was still under warranty. Couple days later I was advised that there was a problem with the headlight computer and that it would need to be replaced and the cost would be $1800+. That's fine because I need my headlight to work. My husband picked my car up yesterday 6/30 and this morning I get in it and low and behold, my headlight was still not working after paying PPP $1800. I am so angry! Now my questions are, was the headlight computer really the problem, was the headlight computer actually replaced and what did I just pay $1800 for. I am so disappointed. You take your care to a #1 rated dealer, entrusting them to do right and fix things but you get messed over more than if you took it to a Mom and Pop shop. I have given PPP thousands of dollars and this is the 2nd instance that something like this has happened. I'm truly reevaluating taking my car for service in the future. No one has money to waste nor time dealing with issues that you think will be taken care of. VERY DISAPPOINTED AND ANGRY.

Update (7/7/2015 @4:31 PM): If my headlights are working properly, why has my car still not been returned to me as of today? This makes no sense whatsoever! Thanks for the lies that you put on!

some sales person are very disrespectful. I was discussing the price respectfully and the sales person close the subject jumped from the seat and kicked me out in a way saying he has a customer waiting for him which was not and said that they are not in a business of giving away cars. I am still planning to buy a Lexus but not in a store like this.

NOTE: to the business reply no one called me to discuss my experience.