This was by far the best experience I've ever had purchasing a vehicle. The class of the staff was impeccable. Ask for Jermaine. He was such a gentlemen, and he gave me the best possible deal he could give me. I felt like I was valued as a customer and that he genuinely wanted me to be pleased. He was not just trying to sell a car, he wanted me to be happy about the car I got. I cannot stress enough how helpful they were. This is a quality dealership, with a beautiful and world class facility, that has the staff to match. Everyone was so caring and polite. I love my car and I have the good folks at Park Place Lexus to thank for my happiness! I strongly urge u to visit them if u are looking for a new vehicle, u will not regret it.
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1st time servicing my Lexus here and actually had a great experience. Didn't feel oversold like I normally do and will definitely revisit for any needs.
Tony & Chris, delivered the Infiniti with the same level of quality and service that one would expect on a new Lexus vehicle. These guys are a great member of the Parkplace Auto team.
Daniel Moore was the best car sales man I have ever had the pleasure of doing business with. He was not pushy, he remembered me and my wants/needs for a car after a year! He was very patient in explaining all the details of the car that I wanted. He also has a decent sense of humor and very friendly so he made me feel comfortable in such a nerve racking situation of buying my first car. I think the Lexus name speaks for itself when it comes to their cars but I think their staff and especially Daniel make it just that much better! I am so happy with my dream car (IS350 F Sport) and it's all thanks to Daniel! You rock!
Fine folks with a great selection of the used models I was looking for. Sales guy Kevin was easy to work with on the sale. The real showstopper, though, was the training session I just got on my GS 350 from Kawa w the dealership's tech dept. (Yes, these folks have the next best thing to an Apple genius bar.) Kawa stayed late to help me after I drove thru traffic after work. He told me two dozen things about the car's nav system, settings, stereo, seats... and on and on... that I wouldn't have found 'cause I would never have read the owner's manual. Tops.
I am glad I leased my first Lexus from Park Place Lexus Plano. John Pak, in sales, made my first experience in leasing a vehicle less of a stressful, and more of an enjoyable experience. Jon was knowledgeable, friendly, and most of all not pushy. His love of the product that he was selling sold me on the Lexus. Gabriel Delgado, who works with John, was such a great help in explaining the information on the Contract, and reassuring me on issues that I was doubtful on. Gabriel was very patient as I had him drive me back and forth looking at the vehicles while I was trying to decide on the right vehicle color. John facilitated the home delivery of my vehicle, and Gabriel did an excellent job of not only delivering the vehicle, but also making sure my phonebook was downloaded, set my favorite radio stations, and he synched my garage opener with the vehicle. I am not too tech savvy so I really appreciated Gabriel taking his time to show me how to fully utilize the programs in my new Lexus. The only downside is that I had to wait an hour or so to get my card run through for the down payment (I mistakenly paid too much down-payment), but the overall experience at Park Place Lexus Plano was great and I would not hesitate to recommend my friends and family to visit Park Place Lexus Plano, and ask for John or Gabriel for an exceptional car buying experience!
I did not expect for my experience to be as pleasant...David Gilmour never pressured me, walked me through my paperwork, and let me know I could stop at any moment if I felt something was not right. It was a weekend and although I was approved before walking in the door...I still was not sure. Can you tell I have been through some things lol...Today, realized....THIS IS REALLY MY CAR! I am thankful to David and his colleagues for handeling this quickly, efficiently and effectively...THIS IS REALLY MY CAR...see you on the road soon!
Fantastic sales experience. No pressure and so fast and easy. They had the exact car that I wanted at a very fair and competitive price. The dealership itself is a beautiful space and the staff very welcoming and courteous. Our sales associate, Darren Wagoner, was extremely responsive and a joy to work with. Also very knowledgeable and confident in the Lexus products. If you are in the market for a Lexus in Dallas, I highly recommend buying from Park Place.
Incredible service! Picked up a new car yesterday and it was such an easy process! I loved the customer service and the anticipated customer service with keeping my new car in amazing condition! Erin was my sales person and i loved working with her!
Our sales manager was Paul Kim. Awesome experience! We have bought several cars from Park Place Lexus Grapevine and have never been treated the way Paul worked with us and making us feel very comfortable about our purchase. Yes we pushed back on a couple of things, but Paul was persistent, explained everything over many times as we needed to understand the numbers from our purchase. Anyone else would have not been nice nor spent time with us, believe me we had that experience in the past. A++ treatment!!!
My wife and I started looking to replace our 12 year-old Lexus with a newer one about a year ago. We started working with Roger Burton who was very patient as we worked through all the questions and concerns that we had. He never once tried to pressure us into making a quicker decision. We finally purchased our Lexus last month and could not be happier with our choice. Everyone that we have come in contact with at the dealership has been very helpful and courteous. I would highly recommend Park Place to anyone looking for a new or used Lexus.
Brett Stein was able to find the car I wanted. It was a hard to find car, but he made it happen. He made the paper process easy. It all was a pleasant experience.
Tony is friendly, compassionate and considerate. He is focused on delivering customer service and earning your trust than the commission. Bought a Lexus with Tony and plan to go back in next few weeks for wife's car.Made car buying easy and stress free. Thank you, Tony
I was scheduled to have my car serviced on yesterday. After waiting 3 hours for a simple service and advising my serviceman that I couldn t wait any longer, my car was finally returned unwashed with a strong odor and filthy floor mats. I will definitely return to Sewell for my service needs.
Park Place Lexus knows how to do customer service right! They are very thorough covering all the details and their service is very personalized. I just bought my tenth Lexus from Park Place.
This is my 2nd RX350 from Park Place and I couldn't be happier. Jimmy Bryan walked me through all the technology components on the first one and his knowledge, openness and honesty were the major reason I originally bought from Park Place. When it was time to trade for a new car, of course I went back to Jimmy. This time I gave him the specifics I wanted on the new car and turned the search over to him. Why spend time going from dealership to dealership and searching all over the web when Jimmy has such a huge inventory to research? When the perfect car came in, he called me and had it ready for pick up in about 3 hours. The best part is that he handled everything. No going back and forth between the salesman and the manager for the price and then being turned over to the finance department who then tries to sell you a lot of add on items. Everything is done at his desk and with the same person who knows what you always get, what you originally asked for and who you ultimately trust the most.
From the moment I called to start my search, I knew Jimmy had MY best interest at heart and was looking out for ME! What more can you ask of a salesman? Kudos to Park Place for having the best salesman I've every had the pleasure of dealing with.
I was not planning to purchase a vehicle today, but I could not pass up the deal offered to me. Parker Thomas was great to work with and made the process seamless. I love my new UX200. Awesome!
Pre-owned dept says they want to buy my car for a good price-10% above market. Turns out they were lying when they came back with a super low offer - about 30% below market. Waste of my time and unprofessional- feel like they were trying to scam me instead.
Blake is an awesome salesperson. Very compassionate when I had to trade in my mother's car. She passed in February. I bought my first car from him in 2016 and he stayed in touch the whole term of my lease just to check in.
This is our third car experience with Park Place Lexus and it gets better every time. We essentially negotiated by email and a fair price was agreed upon although I changed my mind to another car. No high pressure sales, but instead an easy, efficient experience. Again we agreed on a fair price. Delivery was excellent and Mark gave insight into the new features that I didn t have before and took the time to explain in depth. Lexus for life and I will be going back to Park Place for my next one.
Really the best place to buy a car. We did 3 leases with Mike McAllister, he is beyond awesome! I mean really awesome. Not wasting time, really knows how to get business in genuinely, knowledgeable and kind, patient! Knows credit score, knows to give you a right fair price (they need to make $$$ as well).
He will go over options, what makes sense for you, why this why that.....I mean he will spend his time to make sure that this is the right choice.
The dealership itself is very nice, has kids play area, has some cool snacks, everyone seems well taken care of.
Service is always good, sometimes they lack loaner cars, but other than this in and out!
Prior to this we were only Mercedes people, but after owning one Lexus it's a done deal.
I have always dreaded going to car dealers and when I found myself in a position lately to have to do so again, I was recommended to Park Place Lexus by my boyfriend. He had dealt with them in the past and had wonderful experience with them and the Lexus he still drives. It was all a very easy and the most absolute wonderful time I personally have ever had in dealing with a car dealership, espicially a used car dealer. We found the car we wanted on line, showed up a day late to buy it though, but was immediately shown another one almost identical to what we were looking at. There was no "well, let me show you the most expensive ones you can't afford and waste your time" type of dealing. We made our decision of accepting the vehicle and were in the paperwork process within about an hour. Stanley, our salesman, was extremely pleasant and not pushy at all. He was very friendly and made us feel at home during the whole process. We got to the dealership a little late in the evening and he stayed late to help us but never made us feel like we were interruping his life, even though we knew his wife was waiting at home. He has kept up with the "after sale" calls and checking up on us as well. We really feel like we knew him by the time we left and he was a very plesant person to be around. Thank you Stanley for all your help. I have already bragged about our experience with you and your Dealership. Thank you again. Lori (Erwin) & Andy Erwin
THE SERVICE DEPARTMENT NEEDS TO WORK ON COSTUMER SERVICE!! I called in asking a simple question about my warranty a Mexican/Latino Gentleman kept putting me on hold and transferring me. After 45m I gave up!
Kelli Hansen provided outstanding customer service. This was my first purchase at a Lexus dealership and I could not imagine going anywhere else after the service Kelli provided. I went in to the dealership after work and she had a beverage and snacks waiting for me. After a long day at work and no time to pick up supper, it was a nice surprise! The car buying process went very smoothly and I was out the door, driving home in my new car in no time. Kelli was knowledgeable about the features of the car and went over it thoroughly with me. I felt very comfortable with the car when I took it off the lot. I appreciate how friendly Kelli was and on how she conducts business!
Parker was great, no hassle and he really helped work a great deal for me! The service continues even after the purchase I have been able to reach him and resolve any questions or issues I may have. It is feeling like first class service through every process.
Great dealership was very easy to work with. I worked directly and solely with Steven Wedderburn and we came to a great price fast and easy with no hassle. One of the best experiences I've had buying a car - this was my 14th purchase!
My husband and I recently purchased a 19 Lexus RX350 from Brett Stein. Our experience with Brett from start to finish was phenomenal. Cannot recommend Brett enough. Smooth process with superb service.
My wife and I purchased a 2015 RX350 today from Park Place Lexus... Outstanding buying experience working with Greg Ebenholtz... nothing but 1st class... Also I would like to say that during the past 4 years I have received exceptional service from Steve Spade in the service department... helping me to keep my 2004 RX330 in tip top shape... I have nothing but strong kudos for these 2 committed Lexus gentlemen...
This place was a big fail, didn t let me negotiate, didn t let me have the car checked up at my mechanic, Chris the manager was insanely shady in relation to selling cars.
All we can say is if you want red carpet treatment please go to Park Place Lexus! We had an amazing consultant named Herb Simonsen . From the moment he answered that phone (Memorial day) we knew we had to go on over to Plano and see what they had to offer .
Herb was friendly and hospitable from the word go. He patiently allowed us to view inventory descriptions and pictures until we found one we wanted to test drive (HE WENT ABOVE AND BEYOND THE CALL OF DUTY ). We felt like the car was ours even before we decided to buy it. Nick was also instrumental in the acquisition of this fine automobile and we appreciate the teamwork employed to facilitate this major purchase .
Darren Wagoner was a true gentleman and wasn t pushy at all. In the end he helped us get what we wanted at the price we were comfortable with. Hopefully this will be the start of a good relationship with Park Place Lexus.
A few months ago I bought a NX 200t from Herb this was an exceptional experience for me, loved everything about it. Due to that fact I decided to go back there for maintenance I figured their service would be comparable to what Herb offered. Bad idea, brought it for the first service, I waited 9 days for my SUV, they were waiting on a tire replacement. I figured OK, it happens things get delayed all the time and I had a loaner so it didn't disrupt my day to day so it didn't bother me. When I finally picked it up on 7/19 the SUV was dirty, I asked when I scheduled the maintenance to have it run thru the complimentary car wash, wasn't done. What's worse I had what looked like splattered white paint on the inside on the drivers door as well as the rear passenger door fortunately I was able to clean that off I have no idea what that was. The inside roof has what looks like grease or dirt stain. I know this wasn't there before I brought it in I am the only one that drives this SUV. Now, Omar, my service guy called and apologized for this and offered me a free tank of gas next time I come for service to make up for the bad experience. That is not going to happen I will not come back for service here ever again. I can't help but think, if they were this careless with the exterior of the car how careless were they with the inside of the car? Was maintenance done correctly as stated on the invoice or did they leave a mess just like with the outside? I won't risk that, a $35 car tank fill up is not worth the risk of having something way more expensive ruined. This time I was able to remove the white splatter whatever it was but what can I expect next time? No thank you. This is definitely not what I expected from a Park Place service department.
Our salesman was Scott Cram and he did a great job for us. We have dealt exclusively with Park Place Lexus since we moved back to the Dallas area 8 years ago and have been extremely satisfied with our experience there. The service is great and they treat you like royalty. We would recommend them to anybody interested in a Lexus. Since Lexus is the best car brand we have ever bought (and we have bought most of the high end brands) that should apply to everyone.
I have been doing business (purchase of new cars and service work) with Park Place for many years, and I have always found them to be pleasant and fair.Their new facility is beautiful and very customer centered. I recommend them without hesitation.My new car sales rep, Carl Keith is fantastic!
Eric was extremely kind and straight forward. He was honest and polite. We test drove, negotiated, and purchased our car in an hour and a half. We couldn t be happier with our experience. We will definitely refer others to this dealership and only buy from here in the future. Thanks again Eric!
I can see sales reps 3 of them lounging around but none are available apparently, if I believe the reception desk, to discuss used lexuses. Pretty shoddy place - not wanting to talk but the next person got a sales rep. Walked away to another
Mr. Brett Stein was very helpful to explain to my wife and I every detail, and to ensure that we got the absolute best deal. Not only that, he was extremely particular to get us into the car that we wanted. Cudos to Park Place LEXUS for hiring retaining the right people.
I have been a loyal Park Place Lexus Plano customer since 1998. I purchased my first Lexus GS and then I changed to the RX model and started leasing my automobiles thereafter. I believe the 2015 RX that I recently acquired on my 50th birthday is my 6th Lexus from Park Place. Obviously, I love driving a Lexus automobile and I love the staff at Park Place Lexus!! As a female driver with over a 60+ mile round trip commute every day, I need the assurance of stability and safety. With Lexus, I get all of that along with a luxurious ride. My service needs have always been taken care of from Scott Gillett, the Assistant Service Manager, who always greats me with a warm smile and a hug to the Service Manager, Brian Martin, whom I have had the pleasure to work with from day one. Brian is one of the most professional and personable gentlemen I know. I was always skeptical about leasing an automobile, but Joel Pechauer, the Lease Retention Manager, holds the key as to why I keep coming back to Park Place year after year. Joel knows and understands my no nonsense business style as well as my witty and sarcastic personality which makes the entire car buying/leasing experience painless and fun versus debilitating and daunting! Joel takes care of all the details for me so I know exactly what to expect with little to no wait. Joel has never acted like a car salesman around me and he has always treated me more like a friend rather than just a customer. He is an ambassador of the old school business style in regards to providing that special personal touch which is why I have the utmost respect for Joel and why I continue to refer friends and family to him and to Park Place Lexus Plano!
Buying my ES 350 was the easiest and most pain-free car buying experience, ever. Thanks to Brian Kaminsky for such a breeze of a process. Love my new car!!
Fantastic super profesional and effective Kelli Hansen made me feel so welcome right away and worked with me to get the best deal I would recommend her to any one thats a first time buyer.
The service experience here can be wonderful or awful. It depends on who's assigned. My 67 year old mother came back this afternoon with knots in her stomach after feeling pressured and taken advantage of by one of the service agents to spend hundreds of dollars on repairs. Regardless of whether those repairs were totally above board and legitimate, no one, least of all my dear mom who treats everyone with respect, should walk away feeling taken advantage from a dealership that goes out of their way to promote their commitment to excellence over the life of owning one of their vehicles.
Wonderful Sales Rep. and Experience with Parker - great gentleman. Never felt pressured to buy a car, or walk out of dealership. We even told Sales Rep. we would be back, work-out final numbers so we could get the kids lunch / Dinner. They were more than generous with offer of trade-in and able to work on interest rate financing. Overall couldn't have been more satisfied as a consumer. It was by far the best experience I've had buying a car. Would recommend to family, and friends!! Great job Park Place Team!!
Tanner Mraz completely, 180 degree, rewrote our experience with Park Place. We had a poor experience a few years ago, and my wife said she'd rather drive to Fort Worth to buy again, but the other day she said that Tanner completely rewrote her experience with Park Place and the next time she's in the market, she'd like to buy there.
Thank you Tanner! It's those personal experiences and feelings that make the difference.
Good place to buy Lexus, good dealership place for all your criteria. Lexus is one of the best car in the world. Highly recommend. This place is much better
Daniel Moore! Get a Lexus from him, you will never go wrong! He is the best salesman I have ever met. My experience in getting the 2019 Lexus RX350 with Daniel was so pleasant! Not too talkative, good price, helps you understand more about your car, gentle man, best person to go for your concerns and questions while buying a car. Now you know who is the best salesman to look for in Park Place Lexus! Daniel Moore!
Naseem Mushtaq is the greatest!!! He really looked out for me with this purchase. He was very attentive to my needs and knew exactly the vehicle I was searching for and came up with the best deal for me.
I just got my pre-owned Mazda 3 2012 from Lexus Park Place Plano and absolutely happy with the car!!! I highly recommend Hugo Garita ( Sales Experience Manager)- he assisted me throughout the whole car purchasing process from the very moment I walked in the dealership till the end when I got the keys to my Mazda. Hugo is a professional, has amazing approach to people, great communication skills, patience and knowledge of cars industry. He spent a lot of time with me testdriving the cars I liked, he explained me everything I asked him and I felt very pleased and relaxed. The day I purchased my Mazda, Hugo came across all the details about the car, explained the function of each button inside the car, and he was always available to answer my questions even when I was texting him. Hugo, once again, I appreciate your help, I am very happy with my amazing Mazda and I really enjoyed working with you.
Absolutely the best car buying experience. Park Place sold me a RX350 in 2019 and now they've sold me a 2021! Gabriel Delgado was an absolute gem of a salesman! Gabriel is very knowledgeable and helpful. The entire process was seamless and stress free.
It was a perfect car buying experience. Jason Huber of Park Place was professional, informative, and efficient, as was the whole Park Place experience. Truly exceptional.
Don Mitchell is an all-around friendly guy who listened to what we wanted and didn t try to up-sell up to something we would regret later. He gave us exactly what we wanted with a great price. He was knowledgeable and professional and I hope we get the opportunity to work with him again!!
Incredible service!! I know it can be pricey to take your car to a dealer to get anything done, but the experience my husband and I have had over the years has been top notch and honest.
Car wash is terrible, it is clear that the folks they have washing cars could care less! Don't take your car there expecting it to get cleaned, it is not going to happen.
I have been a very satisfied Cadillac owner for 25 years with what I thought was the best dealership in the DFW Metroplex until May 3rd, when I purchased a Park Place Lexus. What a tremendous experience it has been!
After my CTS was totaled, I started researching cars through Consumers Report and decided to test drive a 2014 CTS and a Lexus ES 350 with my previous dealership. The ES won hands down and was less expensive than the CTS.
Getting a comparison quote from Park Place was a very good decision. From the gracious young receptionists, to Nicole Roshto (financial services manager), to Chelsea Fluegel (tech specialist) and to Don Mitchell (sales consultant), I received exemplary service. Park Place is a truly customer friendly dealership.
Don Mitchell was very professional, knowledgeable, detailed oriented, honest, patient and not high pressured. Don exudes integrity, kindness and trustworthiness. After agreeing to a purchase price over the phone, the next day Don had added one item to a package at no cost to me the the other dealer had in their package. He also offered to drive to the leasing company so that I might return my rental car and provide a loaner to me until my Lexus was available. This was service beyond anything I had ever experienced! Buying my ES from Don was like buying a car from a close trusted friend. He made me feel as though I was one of his most important clients, as I am sure others have had the same feeling.
When I walked into Park Place I was there to comparison shop, when I left I knew I was going to buy my Lexus from Don and Park Place.
My sincere thanks to Park Place Lexus and Don Mitchell for the kindness shown to me and the excellent service extended to me.
After buying a car at another dealership in February I decided to try Park Place because of the inventory and location this time. I was pleasantly surprised at how professional, efficient and transparent they are. I would recommend this dealership to anyone without hesitation. Oh, I did and she bought a car the same day, my daughter!
I just purchased my 2nd car from Park Place Lexus. My sales rep is Darren Smith and between he and the Park Place establishment I have never had a more pleasant and successful car buying experience. They go way above and beyond to get you the best deal for you and your lifestyle and they have some pretty amazing perks. I ve never felt an ounce of pressure from anyone up there and I spent almost 6 hours with Darren being indecisive and test driving everything on the lot. He was glad to do it. From test driving to the financing/leasing to the paperwork - they make everything as easy as possible and I ve never walked away with doubt or feeling stressed. I would absolutely recommend Park Place Lexus and I would definitely recommend meeting with Darren Smith.
Carl did a great job with this transaction. He is extremely knowledgeable and helpful. He was assesible the whole time. Carl is very personable and approachable.
My Lexus experience was fantastic. I have purchased several vehicles over the years but this by far was the easiest experience. I highly recommend Jeremy Burden.
My wife and I came into the location on a scheduled appointment. I walk in and say this particular salesmen name that I had an appointment with. My wife notices the man walks away and tells his assistant he was busy. I hate to say this he maybe saw me being African American ( flat brim ball cap) and my wife was white and all of the sudden he was " with a customer ". Anyway we test drove a gs350 f sport. Loved the car!!! So we discussed prices with his assistant. Then he went back and got the original person I had scheduled my appointment with. I hear him say " I don't have much time " as if he didn't want to be bothered. So we asked about the price and was told " our customers here don't like to haggle and don't even try to get a better deal" essentially talking down to us. So I was very upset at his arrogance and rudeness. As my wife and I both have exceptional credit and we're willing to put down more the 20% . So we walked out I asked for the price sheet he quoted me he said he couldn't give it to me.. so we were upset later did I find out this guy never had any clients and was never busy. So we get home I wanted to the car. We decided to drive back and give the commission to a salesman nasseem.. he helped us out and completed the transaction. I was satisfied with how he conducted himself. The previous salesman was rude and arrogant . My wife even felt as he might have been racist . But again I am not saying every salesman is like that there ... but I have to say I was disappointed with the initial process. I even ask for that particular salesman to not receive commission from this and appears he's listed as a salesman when he did nothing. Broke the appt and rushed the entire convo. I hope this is not a norm for park place lexus!!!!
I stopped by Park Place Lexus Plano on 12/21/19 about an hour before closing. Being mindful of the time and the holidays, I expected to look at a specific car I had in mind and take a test drive but then come back the following week to complete the transaction. Dorothy Robinson was the Sales Experience Manager who assisted me, and she made the process feel more like a friendly conversation than a business transaction. She was extremely personable and we shared quite a few laughs. Before I knew it, about two hours after I arrived, I left in my new 2020 RX 350. Dorothy offered to stay past closing to ensure I could have the car I wanted that night. Not only did she make sure the paperwork was done, but she also quickly communicated with the team who cleans/details to ensure I could drive my car home that night. I am a first time Lexus owner and I literally have nothing but good things to say about my experience with Lexus, Park Place and Dorothy herself! I highly recommend asking for Dorothy. She made me feel like a valued client and not just another tally mark on a score card. And I was in-and-out in no time which is a huge win.
Wonderful dealership with exceptional service. Tristan Capehart was attentive with amazing knowledge of the vehicles. No hassle buying and customer experience with no pressure whatsoever.
My Park Place Lexus experience was amazing. This was my first time leasing a vehicle. I worked with Jae Pae. He was incredible! He was thorough about the process and made sure that I felt confident with my purchase. I really appreciated him being patient with me. This was my best experience at any dealership thus far. Everyone was pleasant and accommodating. I never once felt hassled or rushed about my decision. I would highly recommend working with Jae Pae.
I can't believe what happened. I did my homework on the internet and went to Park Place to buy a certified pre-owned 2013 ES350 with navigation package. That car wasn't available on the pre-owned lot so my Sales Representative Jerald Morris got me the exact car I wanted in a brand new 2014 for the price I wanted. Jerald and every Park Place team member I came in contact with were courteous, helpful, and efficient with my time. Thank you Park Place, my friends and I will be back.
Having been a long time service customer of Park Place Lexus Plano, it was an easy decision to visit them when it came time to lease my wife a new car. As a service organization, they had continually demonstrated a level of expertise and customer service that was second to none. And, I'm very pleased to say our experience on the 'Sales' side of the dealership was equally as impressive (if not better).
From the beginning our salesperson, Stephen Wedderburn, was in top form. Through appropriate questioning, he accurately determined the vehicle best suited to our needs. He then proceeded to show us several models of that vehicles, allowed us to test drive them, patiently answered all of our questions and offered invaluable insight that was critical in helping us to make our decision. He then thoroughly (and very patiently) went through the various financing options that were available to us and expeditiously took care of the required paperwork to wrap everything up. The hand-off process to our finance manager was smooth and efficient and the sales manager stopped by to introduce himself as well. It was a very effective and appreciated use of our time. If you're looking for someone who will shoot straight with you and put your best interests at the forefront, don't hesitate to contact Stephen as he is a class act.
Buying/leasing a new car is not, in reality, a one-time singular event but rather the beginning of a long-term, potentially dramatically impactful relationship. I look for unmatched quality, not just in the vehicle, but in the experience my family will have as owners in the years to come. This is a critical and non-negotiable aspect of the ongoing covenant that is formed with the dealership and it's employees when we pick up our new vehicle. Park Place Lexus Plano has continually shown my family and I a level of respect, regard and commitment to excellence that is a rare thing in the new car arena these days. I very much look forward to picking up my new car soon!
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