Pacific Car Rentals Review

Convenient downtown location and very helpful staff who provided good information on road conditions for our long trip to Revelstoke and also advised us that we didn't need snow chains as we had snow tires fitted to our car. Thanks, that saved us a good deal of money!

I have rented cars twice in this place. Great service and excellent vehicle choices. I would go there again.

Hello, We've been renting cars from Pacific Car Rentals for a year, almost every other week, and they've got the best customer service in town. The staff has been always exceptionally friendly and they always went an extra mile to make us happy. Hats off to Raquel, she's been a pleasure to work with. I highly recommend using Pacific Car Rentals !

Super experience, Max and Pascal we were very well received, they gave us lots of advice and good plans. I highly recommend.

very good agency. the cars are in very good condition, the staff very nice and the best prices in vancouver.

I had a terrible experience with them.The main thing is their Insurance Policy.I had ICBC investigating them as I was covered by them but Pacific Car Rental charge me $2276, yes that's right.ICBC paid half of it according to them even they don't know why Pacific charge me Arm n a leg for a Scratch on a Car.So Pls. be sure before returning the Car
Their deductible for Insurance is $5000 so if anything under that happens you are responsible for that,a Scratch can cost you a LOT...

Repair it Return it If no other choice

ICBC is a Insurance company of BC to those who are not from Canada

Great experience renting from Pacific Car Rentals!
We had a ski holiday in Whistler and having an SUV was good.
Customer service was very accommodating and nice (we asked for a few extra days...), great location for pick up and drop off, and they were quite efficient.
I will rent from them again when I'm in town.

Fantastic experience to rent a covertible car here. Thanks Raquel for the patient and professional service!

Very poor service at weekends due to the staff they employ....we have tried to avoid using this place if possible or go during the week

Booked a car two months prior to travel, got email confirmation. Car was different despite email and was dirty inside, rotten fruit under seats. Outside was clean. They made a point of saying front of car low, and rushed the check process. We were careful then got charged twice the quote for a small scratch to underside of front bumper. Quoted $70 charged $160CAD. Took a video which shows no visible damage. Damage was too low to see - possibly already there upon pickup. Would take the time to video whole car before renting here, and then again when returned. Sent an email with these issues - no response, but my credit card has already been charged.
Won't use them again on next years trip.

One of the best rental experiences we had. Very convenient location right at the skytrain exit, the service of the staff was superb. We have rented cars all around the world and can recommend this service. Booking online was easy and the prices are very competitive. They also let us use their parking downtown, since we had the car for multiple days.

Super nice crew! Very informative and willing to help. Came through last minute on a car. Will definitely rent again.

Good cars and no problem to get them, but be careful at the end of return they charge you more than you expect

Important: I planned my vacation day in Vancouver for renting a vehicle at this location to go around the city, while getting the vehicle I was required a 2500 cad deposit for a 24 hr rental - for some people ill say this is super important information as they can ruin your day if you don't have that amount ready. I WONT recommend this place at all...

My wife and I often visit Vancouver for vacations as well as business purposes. Upon researching multiple rental companies I came across Pacific Car Rentals. The rates were very competitive and they had a great selection of vehicles to choose from. The staff was extremely accommodating and ensured my experience was satisfying. I highly recommend Pacific Car Rentals to anybody in the Vancouver area. Very reliable and quick service.

Tommy was excellent at helping my partner and I get set up with a rental this morning! Super friendly, helpful, and has a great sense of humour. Tommy is the best

Excellent customer service and care. They re truly gems

Friendly and very understanding staff. Reasonable pricing. Quick and easy. Will definitely be going back !

Very professional service, received by Pascal and max to the irreproachable reception, I recommend for their ease of access. Clean vehicle. Rates aligned with the competition. No bad surprises. Even in high season and last minute I had a decent vehicle. Thank you for their good advice

Good service and selection. Flexible, easy to work with for larger groups.

We rented a car last minute to drive to Squamish for a day. Initially there were no cars available (it was a weekend so most were booked out), but with a short wait at reception, the attendant was able to shift a couple of things around and found us the mid-sized car we wanted. We felt very lucky in that regard. They go over the car with you for any marks etc before leaving. We were happy with the service and the return process was very easy. They checked the car at the time of return, so processed our deposit refund straight away. They had no issues with my Australian licence. Overall an excellent experience at a reasonable price.

Ive been renting from these guys for a while now. Very happy with the service and cars are all brand new. Raquel is great and very helpful.
I like that there are no surprises (bad ones) and there is always a family
like atmosphere which I enjoy very much.

The team at Pacific Car Rentals were absolutely fantastic. I rented a Dodge Charger and Ford Mustang GT from them which were both in top condition. When I wanted to hand the later in early they did not hesitate at all to refund me the remaining few days. Top car rental company in Vancouver, will rent from them again!

Had a great experience here, thanks for all of the help! Needed a car for family visiting and we go a great deal and some great service! THANKS

Great customer service. Car was in great condition and the hire process was easy.

In all my travelling these past forty odd years I\'ve met up with many and varied car rental outfits;however Pacific Car Rentals in downtown Vancouver B.C.are without a shadow of doubt the best I've ever encountered;non pareil!
From the first phone call to the waving off as I negotiated the Vancouver highways nothing but friendliness warmth and professionalism.Going the extra mile should be their mission statement (if it isn't already).I could illustrate this with quite a few examples as I rented one of their excellent smaller four door cars for 31 days.Just one example:As Gladiola was driving me to the Airport ( for free btw)at the end of my trip,I happened to mention that I needed to mail an important item to my Canadian friends;without missing a beat Gladiolla generously offered to mail it for me. I gladly and with some relief gladly accepted her kind offer;furthermore she would not accept any payment at all.
Thank you Gladiolla,Thank you Raquel,and last but by no means least thank you James.
I have no hesitation in heartily recommending this excellent Car Hire firm to individuals young and old,couples and families.Incidentally they're in the middle of upgrading their fleet.I was surprised at this as the car I drove was pristine and certainly felt like it was new(audio usb plus Bluetooth,hands free.etc.Sound system was superb).I did say I'd describe one example;actually however I could've said more.

Absolutely had a wonderful experience with this company. Perfect location, cheap prices, free parking and they gave us a great little car with excellent mileage. Tommy in the office was super helpful!!

N.B : This issue was resolved amicably and the charges were settled!

This incident happened at their West Hastings Street location but they are the same management and the same guy is in charge shuttling between these two locations.

Here is an account of my experience with them: (I am a frequent traveler for the past 10 years as part of my work)

Staying at the Marriott Pinnacle Hotel, I rented a car from them for the sake of convenience since they are located within the same premises for a day. On my return, I parked the car on the Marriott hotel drive way in front of their location at 3:00 AM the following day in perfect condition. I get a call from Pacific Car Rental @ 11:00 AM mentioning there is a flat tire. I am still in possession of the rental at that time. I was offered a spare tire change and was initially told that they will fix the tire and charge me. Finally they stated that the tire is irreparable, charged me for the price of a new tire based on an online Canadian tire quote apart from charging me for tire mounting charges; road-side assistance for a total of $ 319.19 above my actual rental charges for a day. They said not to worry and asked me to claim from insurance as they have been doing this for a long time. The car was fine while dropping off and I felt slightly suspicious right from the start. Since I was busy traveling, I thought the insurance company would take care of the issue. Finally my rental insurance through my credit card said that since it did not involve collision and also based on my report wherein I stated that the car was fine while dropping off and did not notice any tire damage, they rejected the claim. Since I was suspicious from the start, I asked the rental company to produce the actual tire invoice since they retracted from their initial statement of just fixing the tire. After two weeks and couple of reminders they sent me a forged invoice from Canadian tire wherein the information like car make and model, tire size , date etc... were poorly photo-shopped. I checked with Canadian tire for the authenticity of the invoice and they came back saying it has discrepancies and even mentioned that there were two tire sizes on the same line item I.e., they photo-shopped one tire size and left the other one in a hurry.The tire mounting invoice was forged too. When I mentioned my findings, they quickly apologized and quickly pulled another online quote and refunded a part of the difference.

Based on couple of events which has taken place since then, makes me believe that the tire was simply fixed and was not replaced as they initially claimed. This whole thing could have very well been a setup and they are that kind of people who can pull such a thing.

I have been looking into a number of companies in recent weeks in order to ease the process of renting a couple of vehicles this Summer. I decided to go with Pacific as a result of various reviews and because of their vast selection of vehicles I saw online. I found my experience to be prompt, professional and courteous, but most importantly easy. The staff answered all my questions and there was no delay in obtaining the car I had booked. The vehicle was very clean and was also the latest model, which included Bluetooth. I was even able to get a child seat for my son. Highly recommended, would use again without hesitation. Thank you Raquel and Angie!

I rented a car on the Friday and then again on the Sunday, best choice for service, price and cleanliness of the vehicle. The service provided by Pascal and Max was seconded to none, they are great ambassadors of Pacific Car Rental.

SCAM!!! please avoid at all cost.

go to big rental car companies. I rented a car in the Vancouver location, their definition of "damages" is anything they feel like.

I rented cars for a long time from the US, Canada, HK and London, all the major car rental companies will give you a definition of damage. Cometic damages are not included if its smaller than a certain area which they will provide you with a circle to measure.

I barely drop the car, and i did not hit anything AT ALL. Even dropped it off early cause we just needed for the afternoon. I get an email in the morning saying there are damages like i went drag racing..with a corolla.

PLEASE AVOID TO GET SCAMMED

I have been renting here for some time. The team is always professional and courtious. Manager is very helpful as well. In an serctor where bad services is almost the norme nowadays, it's very reassuring to find a company thet place customer service at the forefront. I recommended.

My girlfriend and I needed a vehicle for the long weekend. after doing some research we called pacific and asked if they had a vehicle, SUV available. Even though it was busy and short noticed they arranged a vehicle for us . A nice explorer brand new. we really enjoyed the personalized service they offer. It is a family owned business and it made sense why we felt so welcomed and comfortable from the get go. I want to thank Gladiola the owner and Raquel for taking such good care of us. We look forward to renting from you guys in our next venture. :) cheers

Visiting from Australia, I hired a Mid-Size SUV AWD for 23 days, we drove from Vancouver to Calgary and back again, visiting all the ski fields along the way. Car didn't miss a beat. Pretty comfy, good fuel economy, had the works, fantastic vehicle. I dealt with James, he was great. Gave us a really good deal. We were running a little late returning the car, we didn't get charged extra, just rang ahead and let James know. Very easy and helpful bunch. Next time I come back to do another road trip, I will definitely go back to them.

Didn't think this place was shady when I picked up the car but when I was an hour late they charged me $30 more which is ridiculous. The male receptionist who was an Asian guy was super rude to say the least wish I got his name but I was so frustrated with his behavior. On the other hand the vahicle inspection guy was amazing. He should be working in a better position than that. Both the stars are for him not for the company.

I rented a Van for the weekend, when I return it it was on an bank holiday so no one was around. I checked over the Van along with my 6 other passengers and everything was OK. Two days later i received an email with a $1000 receipt for a new windshield and a smiley face at the bottom of the email. I taught this was a joke so I went straight back to office and asked them that what was up. They said that there was a crack and that was the minimum price I had to pay was $1000, I explained that I was not willing to pay and could I see the Van? The Van is gone..... rented out to someone else.... is this legal. I said I will pay, but that I would contact them back when I look into it. As soon as I left they took out $1000 out from my credit card.
I am sure that there might of been a very small hole either from me or someone before me and that when they were cleaning the car, the crack appeared. The best insurance they provide does not included the windscreen or any exterior part of their cars. The Van had no VIN number and the licence plate on picture did not match the receipt for the windscreen, and how does a windscreen cost $1000, do they have a partner in this. Good price and nice cars and seem nice people but they need to fix their insurance out. This cost me every penny I owned.

Perfect location near city centre skytrain station it was really easy for me and my boyfriend to rent a car and Pascal was awesome thanks again for the recommendations

Very good service the staff is really nice and polite price is great too and the location is very convenient and easy to find. The car I rented was really clean very satisfied with everything highly recommend to rent car here!! Thanks you

Very good customer service, friendly staff, reasonable if not the cheapest car rental prices and no hidden fees. I recommend it 100%, wouldn't go anywhere else!

We arrived in Vancouver by way of a cruise ship and had a full day to fill before we left for Seattle. We rented an economy car from Pacific Car Rentals. Their prices are extremely fair and competitive but the service is what made this the best deal. The staff are friendly and helpful. When there was a problem with a taxi arriving to take us to the train station one of the employees offered to drive us in his own car. We will definitely use this rental company when we are in Vancouver on our next trip.

Very reliable company, clean cars. They unblock a safety deposit on your card and you may get it within an hour. Which is very fast in comparison with others car-rental-companies.

I cannot say enough good things about this company and the service they provide. Staff is extremely helpful and knowledgeable in all aspects. I have rented from many larger companies who always seem to give me the "run around". Pacific Car Rentals was very straight forward and explained everything to me before I rented a car. They have a great selection of cars and were very accommodating to me. I refer all my clients to them when they need a car to rent and have heard nothing but high praise from them also. Keep up the good service Pacific Car Rentals!

Best service. Super helpful. Discount had lost my reservation and I was able to rent a car with Pacific Car Rentals the same morning. Life savers!! Thank you again!

They will charge comparatively a large amount of money for deposit (1400$ for my case, rented BMW for one night only) and the deposit will not be refunded or released for more than a month if your card is international. I had to pay out for which I had not actually spent and I am still waiting to see it to be refunded after a month. Very very unproductive, compared to other big name rental companies.

Pacific Car Rentals provided excellent customer service and were very reasonably priced. Pascal in particular was able to give me great advice on where to go hiking and places I should see whilst I was in Canada for a week. He made me feel very welcomed and was able to give me a lot of really good advice whilst I was here. I would definitely recommend using this company and I will certainly use them again when I return to Vancouver.

I just rented a car from them. It was a good car, new corolla reasonable price and staff was super helpful. Will be my new place for rental when I am in town. Would recommend to anyone looking for rental car in the area.

Excellent service, I have rented several cars and all of them are in good conditions, and the service could not be better, I would specially recomend Pascal and Max, their work is very profesional.

Got the best deal. Staff were very pleasant and helpful. I even inquired if they had an office in Toronto.
Would definitely use them again.

Very easy and smooth process with Pacific Car Rentals, from start to finish. Overnight car drop off was fine. Would recommend.

Hi;
We want to the you for the excellent service that we received last week when we rented a car with your company. All of the staff were efficient, helpful, and pleasant to deal with. The cost of the rental was exactly as quoted which has not always been the case when we've rented with other companies. This was the first time we rented with Pacific Care Rental but based on our experience, it won't be the last.
Thanks for the great service!
Sincerely,
Lesley and Malcolm McBain

First time renting a car in this city. Very helpful. very knowledgeable. all round great service and will be using them again in my stay here.

I was there the other day while, waiting for one of my friends who was renting a vehicle, and i witnessed how one of the staff members responsible for renting the cars was giving the poorest and horrendous attitude customer service to a lady that had planned her whole vacation regarding the vehicle she was renting, she was from foreign country and i could tell how the staff member started inventing and raising prices to just make her life impossible.
Terrible staff...

This place left a terrible impression on me. First we went to the location and got a quota that was acceptable. The next time we called, they said that it was a mistake and that it's gonna be slightly more. One day later, when we finally called to book the car, our reservation wasn't there anymore and the guy on the phone gave me a price that was much higher than what we've gotten so far. Also, the person on the phone was talking in a very rude tone and had basically no patience at all. In the end, he hung up on me by telling me a lie that we can't book a car without extra snow tires, because it is illegal on some BC highways and they won't risk. Snow tires were not necessary since the cars are equipped with totally legit winter tires (M+S).

Location is at a corner and very easy to find. Locale is clean. Staff are nice, informative, and helpful. Tried to book with local Enterprise just because I've booked with them back home but their site was in French and I couldn't understand. Pacific car rentals web page is in English and easy to navigate. Have several car options and I believe they all come with winter tires. Great pricing! Beat all the other local car rental companies.

First time renter with this company. Service was fast, efficient and friendly. I had a Nissan Sentra for the weekend and it was a pleasure to drive. Will rent from them again.

Amazing experience rented the mustang had a blast, friendly and helpful staff too. I am an N driver but they didn t hesitate to treat me differently. As long as you are responsible with the vehicle and safe you ll have a pleasant experience here, no complaints so far. Will definitely be back again.

Came to visit from Mexico, was able to rent a luxury car with a New Driver's license... and other companies would not let me rent even a small car. And I love dealing with the weekend staff they are awesome.

very good customer service and perfect experience. all the staffs were very patient and helpful.

Amazing service.I rented a snow tire SUV that was delivered to my hotel. They also picked it up when I was done with it. I went to the interior so I needed one SUV that had snow tires and this vehicle was perfect. I am very happy with their product and excellent customer service. James took the time to suggest places to go and visit and also how to get there. Highly recomended.

Rented a car to drive up to Squamish while visiting my daughter. Ordered by email and car was waiting when I arrived. Quick getaway. Staff were helpful and brand new car. Easy drop off after closing time. What's not to like.

I have rented a number of vehicles from Pacific Car Rentals due to the nature of my business - there is a reason why I continue to rent cars from here every time I am in Vancouver.
I can't even begin to describe the customer service I have encountered with each and every rental. I find this company to be extremely accomodating and they always look for ways to go above and beyond. When I arrived at YVR airport, they came and picked me up for free and drove me back to their office in downtown for my rental!
Prior to renting their vehicle, I wasn't sure which of my credit cards had rental car coverage on it. So I asked the staff, and they picked out the right credit card to use for future rentals. During one of my rentals, I hit a pillar while parking and damaged the back bumper. Even damaging a vehicle was hassle free and they answered all questions and addressed any concern that I had, since it was my first time hitting ANYTHING while parking.
What a great company to do business with. I firmly recommend them to anyone interested in renting a quality vehicle, and I would like to thank the staff for all of their help. Cheers.

They helped my mom and the staff was incredibly friendly and helpful. Will definitely use their service again if I need to rent a car.

This company is unethical in their practices. They charged me more than $400. for damage to the car. There were in fact several scuffs that I was indeed responsible for which could have been removed with a magic eraser. Very disappointed in this car rental experience. I researched this company on BBB and they have a D rating. Wish I had done my research prior to engaging their company.

I have rented from Pacific 3 times in recent months. I switched from Budget because even though I have Budget Rapidrez, the service was incredibly slow, especially when returning a vehicle.
The service has always been quick and easy and their summer rates are cheaper than Budget.
I see the negative reviews retlated to insurance claims, but I think this happens at all rental companies, and can be avoided. Always thoroughly check the vehicle before leaving, and upon return with an employee. Avoid after hours drop offs, and if the office is closed, photograph the car completely. The parking lot at this location is not secured.

Very helpful staff,great customer service, reliable cars, and car rentals are reasonably priced

Always a delightful experience ,great working hours, always fast service.By far the best rental car experience I have ever enjoyed anywhere around the world. Extremely professional customer service, reasonable prices, new cars. An absolute pleasure dealing with them.

Such a horrible experience with this company. They charged me two months ago for me parking at the wrong spot, which belonged to a separate parking company. I have received a letter from the parking company saying that I have to pay for the fine?? I spoke to one of the agents on July 31st and asked them to pay. Till now, they have not paid to the parking company and their response was that they will let me know when they decided to pay and it can be tomorrow, the day after tomorrow, or the day after that. What kind of customer service is this?

We rented a compact for a quick trip around Vancouver. It was hassle free, economical and after hours return was convenient.

Came to visit Vancouver for my stag, requested a luxury sport SUV at first, such as a jeep Grand Cherokee Srt. This car was unavailable so I rented their Platinum Edition Escalade instead. Had this vehicle delivered at my hotel and picked up upon return. Had their rental agreement explained thoroughly and the driver happily answered any questions I had. Didn't feel rushed at all, so i took my time understanding their terms and conditions. Great service, friendly people and an AWESOME selection of luxury cars. P.S. Vancouver is a beautiful city, had a great weekend here and all my buddies enjoyed it.

this summer i was visiting Vancouver and renting a vehicle seems like a good idea but unfortunately all major companies were sold out. so i found local company called pacific car rentals and o boy they had some cars to offer...from economy to all kinds of exotic vehicles, convertibles, luxury suvs like Escalade. It was a nice sunny day so i decided to rent mustang convertible. The good thing it was available and the price was really reasonable for peak of summer. The staff at pacific car rentals was really helpful, they even gave some recommendations what to see and visit nearby Vancouver area all tough they were very busy. The car was great, almost brand new with leather interior and with all the bells and whistles but what i liked the most is the v6 engine...the best experience ever. If i ever return to Vancouver i will definitely go again with pacific car rentals. Thumbs up!!!

Absolut best choice for service quality and price and quality of cars. While four times renting a car from them I never had any problems. If you want to rent a car and feel comfortable .... go for Pacific Car Rentals.

I really like this company. Car was clean, new, and did not take long for the rental agreement to be done. I feel like the employees are nice and professional but also laid back. No stress.

Nice people, great service, and the best deal in town by a good margin, don't believe me? just compare there price :)

Not friendly staff - would recommend use any other bigger car rental like Avis or budget

Requiring a larger vehicle for a trip to the mountains, my family and I found Pacific Car Rental to be the right answer. Having pick-up and drop-off service is a real benefit that most of the other companies don't offer. We felt comfortable and reassured knowing the SUV was prepared properly for our journey. The SUV was exactly as advertised, newer, clean, tidy and available! A dependable company that delivers on its word with knowledgeable friendly CSR's

Car was not what ordered, and alternative staff rushed me with and did not brief me on all features. Result not an easy drive or manoeuvreable car. Had a minor bump in carpark. Avoidable if had been given car of choice or advised of rear camera feature.

One of the only central places in town to rent a 12 or 15-passenger van. Flawless experience - professional staff, smooth pick-up/drop-off, and the van was in perfect condition.

Super friendly, good rates. The first car we rented had some issues, we called in and they had no problem exchanging it for a new car. If I'm in Vancouver again, they would definitely will be my first choice!

Reserved an 8 passenger SUV, and when we got there, we saw a Suburban being rented out. We asked the rental agent if that was our vehicle, and she said, "No, we have another Suburban for you". LIES! They had a 7 passenger Nissan Pathfinder.... NOT a Suburban. So disappointed. Will not rent from them again.

Great car quality and friendly staff. Pascal was awesome and helped us find a few great stops on our way to Whistler.

We have reserved a rental car at short notice via the reception of our hotel (l'Hermitage) for the day trip to Whistler. The friendly, uncomplicated service we have appreciated. The car was very well maintained and the takeover as return was expeditious (key drop) Gladly again!

I had a great teamed up with them. They were very kind and explained well all about the policy. The condition of car was wonderful as well. I m willing to rent a car from this company if I need a car again. Thanks to Pascal and Zan for the help.

I've rented numerous vehicles from Pacific Car Rental over the past few years and have been extremely satisfied with the service I received from the staff and the reliability of the vehicles. I have also been picked up by a rep. at YVR and taken to their downtown location to rent a car. I call this exceptional service! I would recommend this agency to anyone who would require vehicle rentals.

My dad, a senior, rented a Chevy Spark for a week from PCR to get to Penticton and back. It was in great shape, took us there and back - no problem. The rates and reviews were the best I found in Vancouver (and now I know why), the facility was clean upon entry, and all the staff was very friendly (and easy on the eyes, if I may say so!) I was added as an authorized driver after I renewed my licence in Penticton, and the staff was very accommodating then, and with the two times I needed to extend this rental. I was concerned I was going to have to jump through hurdles to be added to the contract, and for the two extensions, but there was zero hassle. Emails were very prompt! I am under the impression this is a local, family-owned business. The larger corps ought to take note from these people. Thank you all for such a positive rental experience - I've witnessed so many of my friends go through terrible ones. I now know who to recommend them to! :)

Needed a car rental for a day trip with the relatives and was recommended this company by a good friend.
Have to say I was not disappointed! Friendly staff, and especially Tommy, was a great help in getting me set up with what I was looking for. Would definitely use them again next time and will recommend to my friends!

I have rented a car from them on may , they gave me weekly rate , every things was ok , highly recommended

Price point is the best you will find. They charged us $30 to add an additional driver, however we were not told this when we signed up. I did not even end up driving the car and we had to pay $30 just to add me as a secondary driver. Not the most transparent business practice.