Mark Balla

Review of Pacific Car Rentals

I have rented a number of vehicles from Pacific Ca...

I have rented a number of vehicles from Pacific Car Rentals due to the nature of my business - there is a reason why I continue to rent cars from here every time I am in Vancouver.
I can't even begin to describe the customer service I have encountered with each and every rental. I find this company to be extremely accomodating and they always look for ways to go above and beyond. When I arrived at YVR airport, they came and picked me up for free and drove me back to their office in downtown for my rental!
Prior to renting their vehicle, I wasn't sure which of my credit cards had rental car coverage on it. So I asked the staff, and they picked out the right credit card to use for future rentals. During one of my rentals, I hit a pillar while parking and damaged the back bumper. Even damaging a vehicle was hassle free and they answered all questions and addressed any concern that I had, since it was my first time hitting ANYTHING while parking.
What a great company to do business with. I firmly recommend them to anyone interested in renting a quality vehicle, and I would like to thank the staff for all of their help. Cheers.