Pacific Bookstores Pte Ltd. Review

Ordered on 5th Dec, supposed to deliver on 19th Dec. No one delivers and no one contacts to inform of any delays. Wasted one whole Saturday waiting for them.

whats the point of having a contact email and number if no one answers

Missing items from the orders and no one respond to calls and emails. Not sure how to get the refund back from missing items

Definitely never never order from them anymore. I submitted the order online on 12 Nov and have the books suppose to deliver today 27th Dec 9-6pm but till now no delivery. Called the hotline, its fake. Called 64640111 instead and spoke to a lady called Joyce Lee. She say definitely the delivery will happen today. The delivery is by SOS Delivery Team by the way. She got the number to the courier but she say cannot give me and she cannot call. She can only text them but the delivery side never reply her. This is absolutely terrible. I will complain to the school as well. School term starts next week and this happens. THIS IS CHEATING!!!

Been trying to contact them since Nov. Have not heard from them. Calling them many times but no answer.
Is there any other book stores that we can purchase books from?

1. They never never pick up calls or reply to emails. Been a month now already. 2. I placed two orders but only received 1 order. 3. They don't inform if a book is not in stock beforehand but instead give a credit note. 4. Schools, please change this vendor. They are absolutely not worthy at all.

Very bad after sales service especially calls is never picking up no matter how many times & how many days i had been trying! Emails sent also were not replied. Ordered 1 sch bag for my son for his P1 entering, but was informed no stock & only available once stock in! How do you expect us to wait for the sch bag after sch reopens? It just doesn't make sense for us to purchase a new one while waiting for the one we ordered, waste of $! They should inform upfront if stocks not ready & if we willing to wait so that parents can purchase one outside. Their online website for placing orders are horrible too. items which i didnt tick were charged & sent....

Having same problem with the rest of the parents below.. Scheduled delivery of my girl books on 29.12.2020 and no show till today. All staff are dead.. Email and phone no response and daughter gonna start school on 4 Jan.. Going down to their office to demand for the books tomorrow. Parents should lodge complain to the school and MOE to remove them which I gonna to complain to the school and MOE

I tried to order during open dates but couldnt. All the calendar dates schedule was blocked. Opted for self collection but not able to go through as well. Emailed them , no replies. Called them, nobody picked up. Very frustrating!!!

Seems impossible to contact. Called their customer service hotline several times during office hours but no one pick up the call.

[Updated - books received 2 days after MIA delivery with no response from bookstore]

What a frustrating experience with their after-sales support.

We chose delivery as the school recommended it in view of Covid-19 situation and we can understand if there are delays or missed deliveries if we are being kept in the loop.

However...

No delivery came on the scheduled date (10am to 6pm).
No updates of missed delivery either.
No one answers the hotline during office hours. You cannot even leave a message after the beep although the voice message asked you to.
Email? I am still waiting for a reply

Their delivery partner Yamato? The tracking number only shows "Received on DATE" and you can't get someone on hotline after that.

Doesn't pick up the phone nor respond to emails. And when they pick up the phone, the staff can't seem to be bothered to answer simple questions. Precisely because they are the main vendors for school books, they can't be bothered to attend to customers.

They didnt answer any call since 26-11-20 until today how to get the textbook or exercise books for the school. Please advise???????

I'm now very worried after seeing all these reviews here. I have yet to receive mine. I have opted for self collection. Can someone confirm the address below if its correct ? -

> 14 Arumugam Road, #08-01, LTC Building C, 409959

The confirmation email sent to me does not indicate collection address so I am assuming it will be this one address.

Pacific Bookstores. Many bad reviews ...

Giving the wrong books from the old syllabus, an absurd no refund policy even if the staff had made a mistake.

If some company is allowed to "sapu" all the schools booklist contracts, and the website cannot handle, how to purchase "peacefully"?

Unreliable company. They don't even deserve 1 star. Doesn't fix the issue with the website since God knows when. Unable to log into the site after months of trying. Gave them a call to ask regarding it, only to be told to try to log in after November. Fast forward to December, issue with the website wasn't solved. Don't even know why is this company still around, despite their outrageous services and screw ups.

Website don't work properly unfortunately! After clicking it's for Primary Sch, zero pri sch name appeared and when did a test for Secondary sch only 1 sec sch appeared! Duh! Pls rectify quickly if there is option to order online! School starting!

Abysmal service with these sellers. I have been calling them everyday for the last week trying to understand why I'm unable to see the booklist for my daughter who's entering Sec 1 next year, but I've not been able to get hold of anyone. Each call ends with an option to leave voicemail, but the call cuts off immediately after that. I've sent them emails which have been left answered.

It's only AFTER I called the school that I've found out that the booklist will only be made available after the 22nd of Dec - when the posting results are out. This info should be on the website so customers won't be confused and frustrated.

Very badly handled with virtually ZERO customer service.

Books supposedly are to be delivered on chosen date. And it didnt. Couldnt get through the pacific s hotline, no email replies no update. Zilch! Schools opening soon. We even paid for delivery! Dont know whEn they are delivering or are thery even going to, Gonna report this!

Send wrong books and never follow delivery timing. Customers beware as name written cannot exchange. Buy school books and received wrong level delivered. Never notice until name written. There goes the money as cannot exchange despite the bookshop also have fault. Didn't offer refund at half price. Just simple apologise and customers need to pay for their mistakes? First and last time I would order home delivery from here.

Pacific book store don t even deserve 1 STAR.
It s so lousy. Both days delivery appointment did not arrive, we took leave to wait at home. Not even a call received. We called so many times. Nobody ever contacted us?!? I intend to complain to MOE! And somemore books missing when they finally delivered after 3rd day. Also nobody bothered to call. They deliver at any time as they wish. Wrote angry emails about missing deliveries and missing books also they don t bother to reply. They obviously think they are too big and proud to heck care about their customers

Website has been down for the past 1 week. Delivery and pick up services are all unavailable. It really shows how much the company cared for us. Job well done

Service is terrible. We made special arrangements to stay at home to receive the books. No delivery was made. When we called the hotline, the so called hotline had no one manning the line. And not only that, we were unable to leave a message. Have sent an online enquiry to them but there s no reply. It seemed to have gone into a black hole.

The worst thing is, we can only order books from this bookstore!! MOE or the schools should look into this!

Kept calling the customer service for days but no one answer the call and answering machine just cut off the call. Submitted online forms to request call back but not receive any feedback after a week. Definitely NOT deserving any star and worst customer service I had even come across! Don't understand why they setup a customer service hotline but made it as a frustration point for the customer towards the company???!!!

Call many times also no answer. Called the office also no answer. Need to check if i got the BTS i can only use it in the head office since my child is under FSC and we got free textbooks.

The store has a terrible website . My order auto-changed to the default number of items at the payment page and now i have had to spend an entire day in vain, trying to speak to the store asking them to simply cancel my order.....and it is still not done!!!!!!

Did not even turn up while we waited the whole day.

lousy delivery service - delivery slot of 9-1pm, arrived at 5pm

Emailed, sent in the enquiry form, called. Over the span of a week, no replies at all.

I took 1 day leave to wait for book delivery but they did not turn up. Tried calling their hotline but it was always engaged...

The online order was closed on 18th December. But we have not make the order yet!! What I should do!!!

Date of Order: Thursday 22 November 2018
Home delivery: 7 Dec 2018, Delivery Slot 14:00 - 18:00.
Books never arrive.

The transport company, Aitpak only have Malaysia contact phone no. on their website. Their tracking system shows goods arrived hub Singapore on 6 Dec '18, 9. 38 pm.

Pacific bookstore closed at 5.30pm. We all left in the dark..

The website automatically added items we did not select and I have written in on their website, sent email and called their hotline numerous times and received no response. This is not the type of service one would expect from a familiar name like Pacific Bookstore. Disappointing, since they are a dominant player in the school book space. Not replying to emails or picking up calls is just poor.

Every freaking year my school books always comes late and the service is terrible.

Twice created account coz de first one unable to log in. De school said last day 14th Dec which is today but unable to order! Tried contacting tru emails and phone calls for few hours no respond. Read de reviews since 2019 already all bad reviews. MOE really need to look into this. Now more worst due to Covid its like almost all de schools in Singapore are ordering from them online, to make matter worst most items are school base books which cant get from Popular bookstore.

Call 3 days totally no one pick up. I don't know the number indicated in the website is for wad???

WEBSITE is not working, Logged in, added student but no book list to show after choosing a date.

call many times, no one pick up. Put up message also no reply.

Zero stars. The order was short of 3 books. Unanswered phone and emails. No refund too. If other sellers had these books, would gladly get elsewhere. Unfortunately those books are used only in our kids' sch (literally out of print). May we ask the school and MOE to reconsider this vendor as a partner. Open up the competition. Let parents choose from 2 or 3 vendors to purchase books from. This current arrangement is anti-competitive - bad for families, bad for school.

Very bad experience from this bookstore, after payment has been made. No books deliver on the scheduled date, tried calling the customer service number but till now not a single response via email or phone call. Truly a very disappointing customer service experience. Please think twice before engaging this book vendor. MOE should check the capability of the vendor before making them official. Now my girl still cant get their books, please do your job properly.

Extremely bad service. Payment made with books suppose to be delivered on 9th Dec. Waited an entire day without avail. Calls to the hotline were not answered.

Had previously wrote to enquire about another potential order and have yet to receive reply after 2 whole weeks.

Suggest getting down to the school to buy the books instead.

I have been waiting for Pacific Bookstore's order delivery for a long time. But the textbooks were still not delivered in Jan 2021 when school started.

2 emails to them went unanswered. At least 3 inquiries through your company's website went unanswered too. Finally in early Jan 2021 there was an answer, telling me that order "pending means payment is pending thus order unsuccessful". How will any customer know this?
I have already checked my online account with Pacific Bookstore and it said my 2 orders have been delivered on 16 Dec 2020 and payment is Visa/Mastercard. Now they tell me my payment is pending only after my numerous queries although there is no payment failure notification given to me at the time of order. My payment details are correct as my first order out of 2 orders done on the same day is delivered but not the second one.

Your company has inconvenienced us for a long time without apology. Does it take so much effort to apologise and explain what the problem is?

No support and poor online purchase platform. Misleading message, stated 'CLOSE ON' and assumed user to know that they mean 'CLOSE FROM' . Please upgrade.

Not even worth a star. Ordered books for my p5 boy. Some items are missing, called and email, no reply at all. Moe, pls take action on them. Felt so cheated for the books I paid.

Ordering online was fast and easy. We received confirmation email for the orders afterwards. I opted for self collection and the books were ready when we came to pick it up.

Please try to source your own textbooks from elsewhere. I have ordered from them and delivery date is 19th Dec. Waited for the whole day and no one came. After which I do a search and understand that many had bad reviews with them. I have no idea what to do now. School will be reopen soon.

I ve had bad and rude service from them for past 7 years across 2 schools. Finally took their book list and bought from popular bookstore. Except for literature book and exercise books which needed to be purchased from them. Each year they have different sales ladies but every single one of them had been rude, impatient and condescending. Also, something is always out of stock.

I am supposed to collect my order (PBS9050936) FROM CHIJ (OLQP) on 27 Dec. I called up your company to check if I can collect my order earlier but was told by one of your staff that it was not possible. So I ask if I can collect on the 28 Dec (Sat).

Your staff called up the bookshop auntie, called back to meand confirmed that I can collect my order on 28 Dec as they will be ope opened from 9am to 12pm.

Today I went to the school to collect my order but was told by the security guard that the bookshop is closed. I called up your office and your staff actually gave me the wrong information and I have made a wasted trip down to the school.

As a service provider, I think it is appropriate for your company to inform us, the customer, of any changes.

I am very disappointed in the service rendered by your company and the staff who served me on the 18 Dec (Wednesday).

Hi all parents, credit when it's due. I too got worried when I could not re log in with the same email and this google review feedback had me really worried. I immediately emailed them asking about my purchase 2 days ago, for which I did not receive any confirmation. Guess what, within 30mins, I received a call from their help desk. At 7.55pm. The guy confirm my order and said will reset my log in credentials for me. Not saying their website is top notch, but to receive a call back within 30mins at night is pretty good service. I have ordered thru their website 4yrs in a row and this year was a bit problematic, yes that's true. I can't speak on all's behalf, but this is a review for my own experience.

Worse ever customer service! If there is an option to choose which bookstore i will definitely not chose this rubbish bookstore!

According to booklist, no walk ins only online orders with option of self-collection in school or delivery ($11.80).

There was no indication on when is the last day of online order on the booklist. Only when i registered then it prompted 18 Dec 6pm last order. I had managed to place order hours before 6pm.

There was no self-collection option available so I can only go for delivery which the only date given was 24 Dec 10-6pm and i was being charged $11.80 x 2 (as i have 2 kids).

Order confirmation email received together with tracking number and courier company (yamato). Checked the tracking number on yamato web and it kept showing unregistered.

Its 24 Dec almost 10pm... I have totally no updates on where are my orders!

Calls and emails are not being answered or reply to.

Missing books from P6 package. Not responding to emails, not picking up the phone call. At checkout, was advised that all has been checked at packaging. Very disappointed. Wonder why there is no review of their performance and customer satisfaction? Wish I could give them a ZERO star!

When you become a monopoly, service drops. No one answers the customer hot line not replies to email. This is a head office issue. The service ladies are awesome. But once you place an order, no one can help you change it. I guess the exercise books will have to be from here but all other supplies are cooking from popular. Frequent this store at your own risk. This review is from 3 years of experience with this company. I'm using popular for all other orders needed for next year. Sorry pacific, service is worse than non existant.

One of the WORST online services. Customer has to bear the consequences because of their mistakes. They don't deserve any star rating at all.

Horrible experiences. Books supposed to come Nov 23 and until today i didnt receive anything. Nobody picked up the calls and responded to the email.
I am getting impatience and will officially write the MOE and reach out to CASE by next week..

Anyone who experiences the same please voice out as I think it is important for us to get attention from not only the schools but also the statutory board.

Ordered 26/11, scheduled to delivery 4/12
Till now I still don t receive my stuffs.
Mailed and called many times and nothing happen.Customerservice told me that delivery company will contact me, no one call or contact me till now. Also Called and contact delivery company many times and got the same answer The person in charge will call you one week passed still hear nothing. I don t even know if they will give me a refund for no delivery order. I can understand if it delay but to do nothing and make people wait with no answer is unacceptable.

Delivery will not be in time. From morning we will be waiting for delivery and they deliver midnight. Every year the same problem. Cannot track delivery too.

Ordered extra school books, stuff never came but they still got the cheek to charge us. Now times are bad, it seems that even a bookstore will attempt to scam you. Their office phones obviously doesn't work or manned by a phantom. You can call until the cows come home nobody picks up your call during the stipulated office hours. Submitted webform for missing items have yet to receive any response, it's been 8 days since. Now I have to take leave to go to their office since current attempts of communication doesn't seem to work with them.

Update: got back missing items after making a trip down to the school bookstore, no questions asked also no apology given (not that I was expecting it). Not changing my rating because it was 3 weeks of my time trying to call and email which absolutely led to nowhere.

The website is absurdly user unfriendly. When setting up user account, home address and last 4 digits of nric of both parent and child are required which I question the relevance. Delivery address needs only to be provided when home delivery is requested for. There are customers who want self-collection and are not comfortable with providing these info. As for the last 4 digits of nric is totally incomprehensible. Payment is made on the spot online, no one can default on payment, there is no need to hunt us down.
When at the screen to make payment, regardless of whether I choose Visa or PayNow, it does not allow me to submit. I called the hotline 65592269 at about 9.30am which is within their operating hours, no one answered the call. I called numerous times and when i tried to leave a message, the call was cut off. This really leaves a bad taste of being held ransom in the quality of services provided, bearing in mind that many schools in Singapore use their services.

Ordered online and opt for self pickup. After checking the bundle, found there are 5 missing items. Have to arrange specially to go down there again to collect the missing items. After the school reopen, my kid complained that they give wrong level books. Super messed up.

No Delivery as stated
Ordered the school books early December and the books were supposed to be delivered on 28.12. However, I have tried calling the hotline the entire day and no one answered. Wouldnt know what to do. I cannot cancel the order as well. Terrible service.

Unable to buy books since 1 month ago where my girl gets her Sec sch book list. Website doesn't work, call no answer, response form have error and email never reply after so long. Password reset also doesn't work. I wonder how do they have the cheek to put its testimonial and awards achieved for their service. Cannot buy from Popular Bookstore only as there are school based books. Sigh!

Updates: have to create a new account to order though I have created one previously. No updates from them at all, just figured out on our own. Order placed successfully, hope they deliver on time as stated!
Final Updates: Received their books today as stated in the delivery schedule. 2 books (electives and pure)seems to have a mixed up. Other than that, all in good order

Very bad experience, nobody picked up the customer service phone, never update the delivery status. Supposed to arrive yesterday, but it has not arrived yet. Better to self collect the books.

(Update) items received with 1 day late. But still advise to select self collection option next time.

NOT WORTH EVEN A SINGLE STAR! All parents beware! DO NOT OPT FOR DELIVERY, get the items on the spot!
Missing items in delivery, poor follow-up too. Thinking it will be fuss-free for them to deliver school books and items but resulted in more work for me!

Poorly run organisation that either is unethical or cannot prevent their staff from being unethical. The school bookshop sold unauthorised stuff like Korean idol items, and then hid them when the teachers did spot-checks. The school bookshop is always coming up with new non-necessities to entice innocent young children into wasting their money. Staff is perpetually grumpy and snaps at customers in an impatient manner. Children sometimes get overcharged but do not dare to clarify as there is no proper receipt.

I've not been able to buy my son's books for nearly a month. Wanted to cancel the order as there were some mistakes and then re-order. Managed to call and email, nut did not receive a reply. Tried contacting again and again, but to no avail. In the end, had to go down to check. The young man told me that they have thousands of emails and they did not receive my email. This is very poor customer service.

If I could give it 0-star I would. Purchased books online and for delivery. Books not delivered. Hotline unanswered. Email unanswered. Hands down the worst service I ever encountered. If you are reading this, please DO NOT buy online. Go and buy it some where else.

Terrible bookstore!

You cannot buy children's books on the website for a whole week!
Did not answer the phone!
Email is not returned!

Why did the Ministry of Education entrust this company with important tasks that affect many parents? ? ? ! !

I actually don't even want to give a star!
Super invincible sucks!

Ordered set of books, and missing all the art materials item. Sent enquiry on their websites no reply. Email their sales email address, email bounced. Call their number, no one picked up. Very poor service.

i would rate 0 stars, if there was one. worst online platform with unreliable service. There is no delivery option dates available at all for items to be delivered. "DONT BUY FROM THEM" go somewhere else and get your items.

Zero stars, website is not user friendly. System crashed midpurchasing items, can't go through with the order of books if don't purchase uniforms (for the other gender's uniform that don't even need??) And never indicate if items saved into cart/already purchased or not. Had a scare upon checking the account again, saw items already purchased for over $150+. Cancelled quickly.
Items have also been selected for you already.. why can't we just do it ourselves, lest the order goes through wrongly and have to purchase excessive items.

Bad, just horrible. Ended up not using their services at all and have to wait until school reopens to purchase books & uniforms needed. Please buy from other outlets. Don't use this website if you can.

I online order Dec 3 delivery books still never got I call nobody answered.

No worthy for star.
I had wrongly selected the school during on line purchase books for my son, want to change the school name but on one take the call and answer my mail as well.. very very disappointed the school base bookstore provides such a ignorance act to their customer.
Expecting

This a terrible mess website. First off all yesterday I created an account and when i re signed in it shows customer error so i created another account . Secondly the dates looked like they were fully booked till 2023 , dose not make any sense . Lastly when i login today i manage to find a day and booked it but turns out that there was no booklist and i could not even select any book . I just want to say that if this bookstore is famous for supplying books and stationary , what a mess .

Ordered books on 23 Nov but not delivery until today. No one picks phone calls to their office number. No calls, mails and messages from them on order status and reason for no delivery. Today their office number is not even getting through...just wondering if it s dead or what. Very bad and u professional attitude by PacificBookStore. Worried about the money spent on order and where to go to complain as well as get books for my daughter. UPDATE: delivery people shows up on door suddenly after one week+ delay without any calls or intimation; they came late in night after 9pm gave the box said sorry for coming late. Never called or messaged before coming or informing for delay ..none. I am relived that at least I got the books. But not a good experience; this time round with pacific books.

It's TRUE!!!....call number of times BUT nobody pick up the phone...Anyway, I managed to call their office & told her abt what happened, she said the tel. no that I contacted is only active during year end when enquiries comes in frm customers ...this is the office no if u wish to call 64640111

Awful ! Received imcomplete order of my daughter book but they have the audacity to tick it . Been calling them since 9 December 2020 yet not a single soul answer . Email but till now no reply . Poor customer service .

Placed an order online today at 1pm. Now at 7pm tried to log in and unable to log in. Page request for reregistration. No record of my order online

Chaos but some still willing to help despite the tremendous work

Been trying to order the books for my P6 boy but their online system is lousy, unable to make payment, unable to edit the list . The worst is no body get back to you ! I've sent 3 email, 3 contact me forms and multiple calls but nobody seem to get back to me. As a MOE registered vendor and have gotten the project , I feel that PACIFIC BOOKSTORE HAVE FAIL THEIR MISSION I WILL GO AHEAD AND REPORT THIS EXPERIENCE TO MOE , so that MOE can revaluate the capability and standard of this company. Parents need to have the books before school term start and especially for P6 alot of preparation needed.

Self collected P1 materials from school. Wasn't allowed to go through check list on the spot. Went back home and found missing itemS. Contacted vendor immediately but line was always no pick up. Sent multiple emails and no response till date, close to 2 weeks.
How do I get the largest bookstore operator in Singapore to respond to me on the missing items?

Basically no customer service and no basic courtesy. Send wrong items. Emailed phone multiple times. No answer. I will make a complain to the school why this vendor was choosen in the 1st place. 0 star if possible. Very dissapointed.

If you have a phone line, answer calls.
If you have an address, state what your office does.
If you have a website, make it informative and functional.

How are we consumers going to deal with such company? I waited whole day also didn't get the books. Did the rest of people who suffered managed to get refunded?
Most of us are freaking out as school is starting soon

POOR SERVICE.WHEN EVER TRIED TO CALL HOTLINE NUMBER,NO ONE ANSWER THE CALL

Got my books from them through delivery, and also got my refund back after 1 month and 1 week when I ordered wrongly.

Please call 6464 0111 instead of 6559 2269 if you wish to reach them.

Horrible customer service. Calls and emails go unanswered for weeks. I have raised my concerns with the school and MOE but still no response from them.

Terrible!...you don't deserve even a 0 star

This is my 2nd updated review for yr2020. ordering this year from them, horribly expensive delivery charge $11.80 & can only put into cart for 2 kids at a time & if you have 3 kids, you have to pay twice the delivery charge of $23.90!!!!!! Again, no one ever answers the call to their phone number!!!! At least Popular allows for us to go store to pick up the books at a range of dates. Pacific clearly can't be bothered with improving their customer service.

1st review in 2019. horrible service. Tried to order within the stipulated ordering deadline. After taking trouble to put all books into cart, realised that there is no more collection dates available to choose from. tried calling 6559 2269 to no avail. Got into answering service all the time. finally , thanks to fellow reviewers feedback , called 64640111 to only know that the collection system is closed.

A horrible company. Telephone is never pickup, email never gets return. Books never get delivered. Pls at least tell me when to receive those books if not delivered on time. After read the comments, I am more worried about missing items even if delivered. Nightmares after nightmares.

Dear Pacific Bookstore,

Happy New Year and wishing all your staff & families great health & happiness.

We d like to try one last attempt to arrive at an amicable resolution to the below, before we review the need to call for a meeting with the school principal and the MOE Minister Ong Ye Kung.

It s really not the $$ that matters, but the principles, moral values, public trust and your own Pacific Bookstores values (Commitment, Care & Concern) behind your commercial business that we want to inculcate in our fellow countrymen and our younger generations when they patronise your business.

As such, we kindly seek your help.

In summary:
On 08 Nov 19 (Fri AM), after the P1 Orientation, my wife paid $65.40 in cash at your bookstore in North View Pri Sch (setup adhoc in a classroom). She collected all items on the spot, except for 2 - NVPS School Handbook (2020) and 2501 Board TPC PVC Ring File 25mm . Your cashier said that those 2 items would be delivered directly to the Form Teacher.

Today, 02 Jan 2020, we were informed by the Form Teacher that she had not received the 2 items from your bookstore. In order not to cause delay in my child s learning, we paid for the two items again at your NVPS bookstore, total $7.30.

Can we request your assistance in the refund for these two items?

===Details===
Prima facie, below was what happened on 08 Nov 19, in chronological order.

1. No Credit Card Receipt:
My wife wanted to pay in credit card but your machine was down. She had no choice but to pay in cash. There was naturally no credit card receipt.

2. No Merchandise Receipt:
When my wife requested for a merchandise receipt stating clearly the items bought, your bookstore cashier said they were unable to issue such receipt.

(On 02 Jan 20, we verified that your bookstore cashier (a different person) indeed were unable to issue a merchandise receipt when we bought $57.50 worth of items at 1315h, with MasterCard ending *-0742. We were issued a credit card receipt this time (see attached file), as the credit card machine was not down.)

3. Ticks on Booklist:
Hence, the only thing we could depend on were the handwritten ticks on the booklist, and the final amount $65.40 that was handwritten by your cashier on the booklist on 08 Nov 19. See attached file.

4. Name of my gal:
In addition, my wife was asked to write the name of my P1 Gal on a piece of paper, so that they know which Form Teacher to pass to.

5. Given all items except two:
Prima facie beyond reasonable doubt, if my wife hadn t paid the $65.40, why would she be given all items except those two above?

6. Adhoc Parent Signature Book:
On 02 Jan 20, when we approached a 50yo madam and a young gentleman (both of whom were friendly and professional) at your NVPS bookstore, they said that they couldn t find my wife s signature in their so-called booklet, and hence couldnt prove that she had paid for those 2 items. The irony was, my wife was not even aware of the existence of this booklet, not to mention the need to sign to prove that she had paid.

7. Investigate:
Can we seek Pacific Bookstore s help to investigate and give us a reasonable explanation beyond doubt? You may wish to view all necessary evidence, including the cctv in the school, and the handwriting ($65.40) on our booklist.

We d sincerely appreciate your help in the above matter. Thank you
=================

Rgds
Kelvin
Father of P1 Gal
(North View Pri School)

Agree with other reviews. Wrong Books were delivered even though it was ticked off in the packing list.
Hotline is unmanned, and the email and feedback totally unanswered. Zero rating is a compliment.... they should get -10 rating.

There are missing items not accounted for in my order, emailed them twice to updates..went dead silence! Call their so-called Customer Service line....NOBODY pick up for days!

Have emailed, called but no response. I have no idea how I'm going to get my daughter's stationery books now and they have stated online orders can only be done between 13 -15th Oct but the website doesn't work at all... a real hot mess of an enterprise and proof of why competition is needed to keep bad businesses like this out of the market.

Awful service! Paid for delivery... no books delivered! Website tracking service is a email!! Tried contacting sales offices... no pick up, voice mail does not allow recording!!! Why does singapore school use their services!!!