J

JJ Low

4 years ago

Hi all parents, credit when it's due. I too got wo...

Hi all parents, credit when it's due. I too got worried when I could not re log in with the same email and this google review feedback had me really worried. I immediately emailed them asking about my purchase 2 days ago, for which I did not receive any confirmation. Guess what, within 30mins, I received a call from their help desk. At 7.55pm. The guy confirm my order and said will reset my log in credentials for me. Not saying their website is top notch, but to receive a call back within 30mins at night is pretty good service. I have ordered thru their website 4yrs in a row and this year was a bit problematic, yes that's true. I can't speak on all's behalf, but this is a review for my own experience.

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