Ruby Cheah

Review of Pacific Bookstores Pte Ltd.

The website is absurdly user unfriendly. When sett...

The website is absurdly user unfriendly. When setting up user account, home address and last 4 digits of nric of both parent and child are required which I question the relevance. Delivery address needs only to be provided when home delivery is requested for. There are customers who want self-collection and are not comfortable with providing these info. As for the last 4 digits of nric is totally incomprehensible. Payment is made on the spot online, no one can default on payment, there is no need to hunt us down.
When at the screen to make payment, regardless of whether I choose Visa or PayNow, it does not allow me to submit. I called the hotline 65592269 at about 9.30am which is within their operating hours, no one answered the call. I called numerous times and when i tried to leave a message, the call was cut off. This really leaves a bad taste of being held ransom in the quality of services provided, bearing in mind that many schools in Singapore use their services.