North Central Ford Reviews

Great people to deal with - truck was repaired quickly and professionally. I love North Central Ford.

We purchased a pre owned 2014 Ford Explorer and we were very satisfied with North Central Ford. Our Representative was Charles Washington and I highly recommend asking for him if you are looking for a car. My wife and I enjoyed the entire experience.

My experience was great. Time wise I got in and out. Service provided was efficient. Recommended on what I need on my next service date was advised to me.

This place is a rip off. They tell you one price to hook you and when you pick up your vehicle it is a whole lot more!!!! Stay away from these crooks!!!

This place is where to go to get a new truck got in and approved in no time fast friendly service and they were able to work with me to help me get what I needed will be back to get my next one

Good service department and sales. I bought a car here and get most of my oil changes when they send out a coupon.

So i bought a car from them and everyone is super helpful if you are a first time buyer or a seasoned buyer this is the place to go. I worked with Damitia and Gabriel both were very knowledgable about the cars they were selling and the Carfax they gave directly to me. They both had superior customer service skills. Even the finance department and sales department are excellent. The sales part got me the deal i wanted to pay and the finance department made sure that I was taken care of and got financed through an accredited bank. Everyone was excellent i recommend to always buy a car from them and them only. Other places try to get over on you but they make sure that you the customer who is paying 10,15,20k dollars get the deal that you can afford, not the deal that they want you to pay. If they cant get the deal down then they will find you a car in your price range. Thank You guys and yes I am only buying cars from them. ( The only reason i did not rate them five stars is because they need to have complimentary cookies ;). Other than that they offered beverages at every chance.

The staff was friendly and attentive to my needs. I was in and out quickly with no surprises. I will come back here again when I need service.

Service dept. was very professional and got my car in for service right away. The wait was not bad.

I am from the Texas panhandle, but I found a deal too good to pass up here. We did as much as we could online and through phonecalls. Once I arrived, I was in and out within less than an hour (including a test drive). Overall it was a great experience! Shout out to Norm (sales) and Jesse (Finance). Great Experience!

Omg FIVE STARS for Mr. sexy Marchant man! Came in looking for a truck because I like big everything and I wanted an F150 Platinum because I only roll with the best big things. Chrisy helped me and was warm and so inviting, like a pillow but strong and protective. I can't even wait to see him again....and the truck of course. Thank you Chris for an AMAZING test drive and showing me all the bells and whistles! North Central is lucky to have you! Send me that credit app, you have my number ;-)

Roy Coleman s customer service is UNMATCHED! He always makes sure to take care of me even if he s not my service advisor. He s honest when it comes to pricing and wait times and always has a smile on his face, you can even tell underneath his mask :)

Excellent! Andrew Carr was exceptional! He was very friendly and informative. In my opinion, the quality of the dealership depends mostly on the service department.

I would recommend North Central Ford!

The best car buying experience I have had. Charles was fantastic at getting the truck at right price, & Fred was super working his finance magic. Wonderful experience !

Seth in the service department was awesome. Super helpful and up front and honest about everything going on. Didn t feel like I was being cheated by the dealership. Great experience.

I bought my car from here and continue to enjoy going back to get it serviced....even though it is over 40 miles from my home. Why? Because they always make you feel as if you were their only customer all day. You cannot find that everywhere!

My sales rep Norm went above and beyond getting my truck ready to be picked up. Even went so far as to hand wash it himself and detail it. This is my 2nd truck thru NCF and I couldn't be happier with my purchase and would recommend them to both family and friends.

Service was ok. Did not wash my truck and I purchase tires at North Central and they don't offer free tire balancing. I think if you purchase tires, you should get free tire rotation and balancing.

DEBBIE GRIFFIN-HENEGAN at North Central Ford Credit Union Sales was very helpful and pleasant to work with . She did try her best to find me the right truck for my needs with all the bells and whistles requested.
She is a great person to work with if your looking for a new FORD ...

Roy and his service team were amazing. Went over everything I was experiencing with my Escape. Looked for other things that might be related and under warranty. Promised it in 4 days "due to the holiday load". I got a call back the same day with diagnostic and next step info and told parts were ordered - all covered by the warranty. Got a call the following day saying the car was done - 2 days ahead of schedule. 5 stars Roy and North Central Ford. Well done and thanks.

Went in with my wife and scored a killer deal on a New F150 for her. The salesman Brandon Ziola went above and beyond to make our new purchase as painless as possible. If any one is looking for good customer service I'd ask for Brandon and deal with no one but him. Thanks again Y'all.

Norm Heinz is my families go to person whenever we are looking for a new car at North Central Ford. He gives fantastic customer service and I highly recommend him. I am very happy with my new 2020 Ford Mustang and I look forward to coming back.

Josh Stamper was AWESOME! He helped me find my perfect car and made the car buying process easy and painless. Everyone at the dealership was nice and professional. I d recommend North Central Ford to anyone.

Great service department. Can't say enough good things about Priscilla. I will definitely take my Ranger back for service!

Serice was good. Even though I was angry about my car issue, they remained calm and professional. I realize it s not a problem with the service but a poor design of the Ford Focus

Great Service Department.

Ford has trouble with their Transmission Control Modules on the Focus and I have fallen victim. The North Central Fold guys were great. They got this fixed and also did the work to get my clutch replaced at no cost to me.

Great service attitude, good results rare nowadays. Expect results!

An amazing experience. They go above and beyond on delivering the best experience. Jill Morris did an amazing job with other employees to make you feel good and confident to buy the car you want. Definitely the place to go.

Professional advisors that are customer focused. I've dealt with North Central Ford for years and they've always provided great service.

Scheduling is a nightmare!! If you have time to wait and have them connect you here and there, Deal with them!!! Go to Five Star Ford is much easier! Tried multiple time but they still cant connect to the right department just for the service.

Roy was our service agent and he was great to deal with! He was very professional and courteous. We were there maybe 10 minutes dropping off our car and when it was ready he was there to greet us and there again we were there less then 10 minutes! We have been buying cars and servicing our cars here for 10 years and we have never had a problem!

If I could give zero, I would, after trying to trade out vehicle in for a newer edge, 3 days of me chasing the sales people around, being told I had to have a cosigner, and did just that, they lied to me, and ran my credit and my cosigners credit all thru the ringer without discussing this with me first after the first try. Then lied to me about vehicle I wanted, or sales guy had no idea what he was talking about when it came to the b
Vehicle, telling me the edge only comes in a 4 cylinder , which is bs, then came back to me with a outrageous monthly payment, and said it's the best they could do, how about no, randoll Reed did everything asked them to do with no bs and no lies, was up front right from the start, so now we have a 2020 edge with a v6! Thanks randoll reed

From the moment we called to inquire about the vehicle, Todd was professional and open. He made sure he kept his social distance. There was no BS on the price. The dealership is awesome. Also Go Ford... This truck is awesome!!!!!!!.

I had tried to take my car to Rockwall Ford to get this Recall Notice issue addressed. I live in Rowlett and for convenience I thought I would try them. Rockwall was argumentative, abusive and belittling especially since I am a women. I asked for my keys back and made an appointment with North Central Ford. My experience here was night and day different. Jim was compassionate, understood the recall and the high probability that this was my issue (and it was!!!). He explained exactly what would happen and whether it would cost me anything (it didn't as it was confirmed the issue was under the recall notice). North Central Ford was a class act from beginning to end. In the spring of 2021 I will be buying a new car. I will be coming back to this dealership for that car. Super honest, top of the line customer service - without a doubt the BEST Ford dealership in DFW!!!

If you wan to struggle getting your plate after purchasing from them then go here! Horrible customer service and no organization. I will never will buy from this place again!

Excellent. Quick service on a Friday afternoon, did not take an egregious amount of time, and the staff was able to match the price for an oil change. Would recommend!

I recently purchased a 2019 Ford Escape and was grateful for the help of Charles Washington. I ask for contact via text and he did a great job of keeping me posted.

When we met in person to sign the final paperwork and pick up my new car, Charles greeted me at the front desk, took me to his office and had me out of the dealership in 40 minutes.

I ve also had a good experience with the service department at North Central Ford. Russ in service has helped with the service of our company vehicles , keeps me updated on progress and gave me a good initial impression of this dealership.

I look forward to doing business with North Central Ford for years to come!

My service experience at North Central Ford was a good one. The recall issue was resolved, the oil change and inspection were handled, and I left the dealership paying just under $50 because of a coupon they sent me in the mail.
Andy Carr was very kind and helpful.

I have only dealt with North Central Ford Service Department since purchasing my 2015 Fusion and haven't received any level of service below Excellent...Thanks Roy & NC Ford Service!!!

Excellent customer service My advisor was great. Kept me informed while I waited and explained what was needed and why!!!
Great work and service

The experience was professional, quick, and easy. The staff are always willing to help and answer questions. Thank you.

On July 12, 2019 we had all four tires changed and we couldn t be happier! The process was straight forward and friendly. Thank you Ford!

5) STARS FOR - "TODD" WHICH WAS VERY HELPFUL WITH PURCHASE.
3.5) STARS - FINANCE DEPT. - HAD SOME ISSUES WITH THEIR FINANCE WITH A LITTLE BAIT AND SWITCH.

Always the worst service experiences even if you have an appointment you will be waiting at least for 2 hours and treated like they are doing me a favorite

Get there early. It can take some time. The advisors are helpful and the waiting area is nice. But, if you get there mid-morning, expect to wait.

My first ever Ford experience was so amazing! I worked with Julie Plasket. She was so helpful and detailed. She was able to work with me on my payments too. Will definitely be buying from her again!

From a HONORABLE VETERAN, IRAQ WAR VETERAN
theft by check happening.
Be cautious of this establishment
YOU DIDNT PAY OFF MY PORSCHE I TRADED IN.
I PURCHASED A F150
STOP LYING

As a first car buyer, this dealership service was exceptional. Staffs and managers (Briggs, Doug, and Jishai) were very helpful and friendly during the car buying process. They went above and beyond with their customer service by helping me find a good deal on my car and insurance. I highly recommend this dealership. Thank you North Central Ford

I found the car I was interested in online. It was very clean and looked to have been well taken care of. I spoke with Josh over the phone, went into the dealership in the afternoon and walked out about 3 hours later with the keys to my new used car. I am very happy with the speed that they handled the transaction and I am really enjoying my new car.

Ridiculous charges just to look at my vehicle and extremely overpriced repair estimates. I will never come back to the service shop and this visit made me less likely to purchase a Ford in the future.

Disclaimer: This review is specifically targeted at the service department, not sales. Last May, I purchased a brand new $60,000 truck and had ZERO issues with anything. Fast forward two months later, I decided I wanted to supercharge my truck so I asked the Assistant Service Manager, Priscilla, for a referral. Moonshadow Plano was the place she sent me to and to make a long story short, I had my life threatened and $8,500 stolen from me by the owner, an 80+ count felon that has been sued countless times by local businesses, customers like me, and even the Plano Independent School District; a guy who told me he's been with the Aryan Brotherhood for 20 years and would get them involved for trying to get my money back from him. When I asked for help from Priscilla she tells me that she was dating the owner of Moonshadow for years but they just broke up so she can't help me out. Feeling like I've certainly ended up in a scam, I took my complaint up the chain at the dealership but was told that they aren't responsible for anything. Instead of raising hell (and my blood pressure), I decided to let it simmer over the last six months to see if anything would work itself out. To date, I'm still out $8,500, I don't have a supercharger in my truck, and North Central Ford hasn't done a damn thing about the problem that came about by their employee's referral. I've thought about getting the local news involved and/or lawyering up, but figured we could give this a shot first. Your move, North Central Ford.

Been going to this location for 4 years, but was quite disappointed by my last visit.. First of all I dropped my car at 9am in the morning, and I only got a call around 4pm to let me know that my car was diagnosed with a faulty brake light switch. I know dearlerships can be busy, but I am pretty sure they didn't even look at it for almost the entire day... Then 30min before closure, the technician working on the vehicle calls me to let me know that they replaced the part but problem is not fixed, so I shouldn't bother going to the dealership to get it back, and I had to leave the car with them overnight... such an inconvenience as I was at work late waiting for my car and about to leave for the dealership... all of my colleagues gone (one of them live close by my house and could have given me a ride if I had known earlier).. So I had to uber home, and I live in Prosper, not very close from work (Richardson)... so anyways, the next day, the service rep tells me that it was a broken brake light switch after all, the technician simply didn't snap it in properly.. huh.. so all that inconvenience could have been avoided if they had taken the time to do this properly ???? Finally, when I got my car, and got home, I noticed that there was a new noise that wasn't there before.. when moving the driver seat back far enough, there is a loud noise.. almost like something wasn't snapped back in place properly... I called the dealership to ask about it, left a voicemail, and till today I have not got a callback... needless to say that was the last time I service my car there.... In general , my service rep was ok, to me the technician that worked on my car is probably the person that caused all this inconvenience, and probably created that other problem while fixing the car !!!

Pleasant experience buying a used vehicle. Our sales consultant Anvar Nazar was friendly and knowledgeable. Would definitely recommend!

Called regarding getting a new key for my 2002 Ford Escort ZX2. Was told that the cost would be $125 for the key and fob and another $150 to program both the key and fob. Only problem is that there is no chip in the 2002 Ford Escort keys.. So why would it need programming??

EDIT: Just an FYI, I had already left a message for Mr. Davis the same day that I left this review.. I've yet to receive a phone call back from him.

Not a good experience. Sold me a vehicle they were supposed to have replaced/rebuilt the transmission on. Week later, and my car is sitting at the delearship (A DIFF ONE!!) because of, you guessed it, transmission. Bought a Ford Explorer.

North Central Ford is awesome. I bought my car here. I got a great deal and was treated with respect and courtesy. My car recently required service. There are at least two other Ford dealerships much closer to my home that I could have gone to. I decided to make the drive to North Central Ford because I felt confident that i would be treated well and the price would be fair. I was right. The courtesy driver that game me a ride home was nice and professional. Ronnie Ralph, the assistant service manager, was polite, professional , upfront and efficient. The cashier was great. I appreciate all of them and will continue to bring my vehicle here, as well as recommend the dealership to family and friends.

I came into the dealership just to look at some of the new cars in Ford s line up and consider a few different options as a possible upgrade from my ten year old gas guzzling SUV. Doug spoke with me about the things that were important to me in my current vehicle and why I was so attached that I have kept it for so long. I felt he really listened and paid attention to the things that mattered the most to me when it comes to owning my car. Over the years, I have visited numerous dealerships just to brows and have often spoke with the sales reps about possibly changing vehicles which always lead to me being more satisfied to keep my current vehicle rather than take on a new car payment. Doug was diligent in his effort to find the right vehicle that offered everything I could ever ask for and more, and he also managed to find the right car that placed my payment within 1 dollar of my very strict budget confinements. I was literally blow away by his professionalism and moved by his compassion. I felt like Doug actually cared about what I wanted and needed and he was so happy for me and my bride to be when we drove away in our new Ford Edge. He also took the time to walk us around the lot and introduce us to the service department manager and let us know exactly what to do in times of service repair needs and routine maintenance visits. Because of his thoughtfulness and thoroughness, I am very happy to be a North Central Ford Dealership customer.

Grady (Used Car Sales) was wonderful. I found a vehicle online using Auto Trader, and he was able to guide me through the whole process as we communicated via email, text, phone, and finally in person. He went above and beyond to get my business and now I am a customer for life! Thanks again!

I have been a customer of North Central Ford for several years. I would like to thank the sales agent (Wassim, I hope I write his name correctly), as he was professional, well informant, honest, loyal, supportive and active. We did not wander around and cut to the point. We spent less than two hours for selling my truck and buying another car. I spent almost 2.5 hours to only buy a car last time I was in a car dealership.
My son is so happy and excited about his car, and me too. I hope this car works safe and well for us.

Excellent service with you guys...
Keep it up!

Always a friendly environment. Very quick service.

The experience we had buying from NorthCentral Ford was the best we have ever had from a dealership. Joe was very professional and kind and understanding. We did not expect this from a dealership. All our other times at car dealers were very uncomfortable and stressful. Not the case here. We drove a long way because of the deal we were getting . But we never expected to be treated so well.
We thank everyone at North Central, especially our sales person, Joe.
We will refer everyone we know to North Central Ford it is the place to go to buy a vehicle.

Thanks for the great service as usual and having me in and out in record time too.

As usual we had a great experience. Our salesman Norman Heinz took really good care of us. He covered all the features of the car so that I understood how to use them. Doug Miller made sure that things went smoothly and that we were happy. When we need another car or SVU we will be back.

Don't get your car serviced here!! My F150 Raptor needed an alignment, they told me it would be $900. They said it needed a special kit that was expensive because the camber bolt didn't allow for enough adjustment. Keep in mind I'm running stock tires and suspension. I declined and took the truck to an alignment shop where they had no trouble aligning the truck with no special parts. My total cost was $92.

Got home a used Ford Mustang Ecoboost Premium, my 1st car.
Overall process is a bit heavy, it was made easily by the experts over there.

I purchased a remote starter add-on directly from Ford, touted as "Plug & Play". The instructions to install it took about 5 minutes It isn't exactly "Plug & Play" because after installation, it just needs to be activated on my pickup. I took the instructions there to them, which was directly from a Ford Tech Manual Ford sent to me along with my add-on.
Here is what I needed them to do:
Connect IDS. (laptop)
Select new vehicle session.
Verify VIN.
Select the Tool Box icon.
Select Body.
Select Security.
Select Remote Start.
Select Yes. This will enable the remote start function on the vehicle.
Roughly 8 mouse clicks, which after hooking up the computer, takes around 5 minutes max
(I know because I've read about the installation in numerous forums before ordering it, and most people said their dealer didn't charge them anything, up to $50 max.)
What does North Central Ford want for 8 mouse clicks? $153. That's almost what I paid for the kit. Unbelievable. What do they think they are? Rocket Scientists? Turns out I can buy a good quality clone VMS cable, and get ahold of the IDS software for roughly that same price.

Who will not be going there for real service, or next time I am car shopping?
<---this guy.

Treyton Funderburg was very helpful and attentive, and worked quickly in the purchasing process. He had the specific car I was interested in buying ready for me to look at when I arrived on the lot, and even had a fabulous VIP tag hanging on the mirror! I enjoyed working with him and highly recommend him to others.

Went in for an oil change and tire rotation, found the staff to be super friendly. I was offered a ride at no additional cost to and from work. Unlike other dealerships, Five Star even cleaned my car for me. I dropped off the car at 7:00 A.M. and it was all set to go by 10:00A.M..

I highly recommend using these guys.

Thanks

Great dealership. We have bought 4 vehicles through them in the last 3 years... and continue to use them for service. No hassle car buying with great finance department!

Great service and knowledgeable personnels. Thanks george washington

I had a great experience here with my salesman Brad Cook, I thank you sir. Also thank you to Jill, Nino and shawn. They did what they said they would do, it's so refreshing to deal with people that really care about the customer experience and not just the transaction or sale! I give them the highest recommendation and I will be a returning customer for years to come!
Back for truck #2 thanks Brad

Strongly advise avoiding this dealership at all costs. They say they did something and dont. Would place negative stars if possible.

Went in for an oil change on my 2013 F-250 6.2L gas truck since they sent me a coupon special for $19.95. Note my truck uses 7 qts of oil so as expected I had to pay for the extra two quarts. They charged $3.59/qt which is about the same I would have to pay at one of the auto parts stores for a quality oil. I came in ~3 p.m. and was out about 30-40 minutes later for about what I paid at the last oil change done at one of the "quick" oil change stops. Satisfied with the service provided at a reasonable price and would recommend taking advantage of the service specials.

Everything went smoothly. Shuttle was fast, snacks were great.

Michael Nye gave my family and I outstanding service!! He gave us many options to look at, and he answered all questions we had. I LOVE my new Ford Escape!!

Have no problems with the service department itself, it's great. The problem: I had made a appointment for 1:15 for an oil change, arrived a few minutes early, was told they were running 2 hours behind, so what good is setting a appointment? DONT GET IT GUYS! Could I not have been informed ahead of time? You had email and phone number.

I had a great experience buying a ford mustang from North Central Ford. The staff was welcoming and helpful. Overall it was a great and easy experience. I would recommend North Central Ford to everyone out there looking to buy a Ford vehicle.

North Central Ford is an excellent place for those that care about maintaining their ride. Someone is always available when I drop off my car. They are quick to respond and thorough when it comes to any issues/concerns. I would recommend them over any other dealerships in the area.

Barb Cobos and Dennis Crawford are true pros! Barb was our primary salesperson, with Dennis getting her back when she was unavailable. They never gave up! Tremendous service, personable, professional, knowledgeable, resourceful, positive, resulting in a personally crafted sale that does the best for us in all ways ... what more could a customer ask for? Very, very happy with our experience. The experience has converted my husband, a GM Master Mechanic of 30 years, and the quality of the vehicle has sealed it. He wants me to get white shoe polish and write "GM TRAITOR" on the back window! We also greatly appreciate Ford's commitment to the Disabled American Veterans. Thank you so much!

My experience was phenomenal! Benny Franklin, Felicia Smothers and Chris the Finance Manager were beyond awesome. I have purchased cars before and the experience was long, drawn out and exhausting to say the least so I naturally expected this experience to be the same. I am happy to say I was completely wrong, LoL! These three treated me as though I was a VIP client and not a customer. The process was seamless and stress free. There aren't enough characters allowed in this survey for me to express the extreme pleasure I felt driving away from your Ford dealership in my new ride! Benny was so professional and his positive energy was just what I needed because I wasn't sure what type of vehicle would be the right fit for my family and I. He listened attentively to my needs and concerns. he stayed in constant contact with me and gave me several options until I found the right vehicle. Once my decision was made and I arrived to pick up my new car Felicia stepped right in. She took the time to explain every single detail and amenity of the car. I'm not very tech savvy so she even showed me how to set up my blue tooth capability. She was so patient and professional and I greatly appreciated that. Most finance managers have a reputation of being uptight and all about the numbers. Chris was the total opposite, LoL! We talked as though we were old college buddies! He took the time to explain to me why certain products and offers were important and he allowed me to make the final decision on which products worked best with my budget. (He even gave me a few shopping tips on how to get the best deals from Amazon, LoL) We seriously were talking like old friends!
This was by far hands down the best car buying experience I've had in a very long time. I bought my last used car over 6 years ago and I'm so excited to have a brand spanking new ride! Yaaaahhh me!!!
I look forward to getting my first oil change because I'm sure that experience is going to be just as phenomenal! Thank you so much North Central Ford!!

We always have a great experience when we take our F-150 in for service.

I leased a Fusion 2 years ago and it was time to lease a new vehicle. I decided to upgrade to a 2014 Explorer. The salesperson who leased me the Fusion, Kevin Mayes actually started calling me about 6 months before my current lease expired. Candidly, as you know most salespeople don't do a good job with follow up so kudos to him. We talked earlier in the week and when I arrived on Saturday he made the transition to the new Explorer as seamless as possible. My wife even commented how professional he was and really appreciated the ease and the quickness of the sale. In addition William Mills kept it fun and Jill and Shahan handled the financing and paperwork expeditiously. Lastly, Kevin did a thorough delivery including offering to sync my phone. My wife's lease on her Escape is up next year and we will definitely buy or lease all of our vehicles from North Central Ford. I suggest everyone to shop and buy at North Central Ford. I promise you will love the True Price "no hassle" buying experience!

I just purchased an F-150. I love this dealership. A great selection, and great service. This was a no BS dealership. I test drove the first day and the salesman wasn't pushy. I left to think things over. The next day I bought the truck. I was treated with first class service. The front desk would page my salesman, and give me a water and sit me in the front area for my comfort. I would recommend this company for your needs.

Absolute Best Experience EVER!! I rarely go to dealers, preferring to purchase from an individual, but Charles Washington is the absolute best salesman I've ever worked with. In fact I wouldn't consider him a car salesman he's more like a broker advocate. He was able to look out for the interests of his dealership while advocating for us his customer and it was a WIN WIN for everyone. I drove from OKC to purchase a Lexus, contacting several dealer and by far North Central Ford was the most outstanding! Their internet marketing is phenomenal, he reserved the car for us for only $100 which was refundable if we didn't select it. Because of that I got the best Lexus in Dallas because if not it would have been gone before I got there. Charles waited while I went and looked at the others and was superb when we decided on theirs. He worked with our bank in OKC, had the car cleaned over and a full tank of gas and we were headed back to OKC within an hour!! You will not be disappointed working with them!! Call Charles Washington and he will have you covered!!

My advisor appeared to be knowledgeable, although he was a little frustrated when I brought in my vehicle; apparently because his fellow advisors weren t helping Other customers who were waiting (not a bad thing for my guy to think).
More to the point of this review, however, was that i brought my car in for a tune up, among a couple other smaller items (oil change and state inspections - both of which appeared to be done satisfactorily).
I drove my Car away back to my office, and about 10 minutes after leaving the dealership while sitting at a red light, the car just stopped running. I tried to turn the ignition back on, but it would not fire back up. I had to push the car out of the active lane of traffic (in 100* heat) and call back the dealership. I was given the name of a towing service as the only help offered (by another advisor as mine was at lunch). After about 10 minutes my vehicle started again and i was able to drive to the office and then home later that afternoon. However, on the drive home, the vehicle ran vary rough, and there were a couple of times i felt like it might stall out again.
The symptoms, for which I took the vehicle in to fix originally are now even worse.
I did speak with my advisor and he said to bring it back in - which i will do in a couple of weeks when it s convenient (luckily we don t drive this vehicle daily). But it s still a hassle to do that (and i m Also assuming it gets fixed properly this next time in).

This was the worst service experience I have ever received. I was asked to make an appointment for an oil change, which I did to ensure they could provide the service in a timely manner. I was there for 3 hours for an oil change, when I was told it was going to take one. At any other garage this would have taken 30 minutes. I wasted an entire morning, and no one told me it would have taken that long. If they had warned me I would have gotten a rental and left. A lot of poor communication from their service department and no explanation for why the simplest service took an entire morning after already scheduling an appointment.