North Central Ford Reviews

I made an appointment and they handled everything with utmost care, courtesy and timeliness. I highly recommend the service at this Ford dealer.

I recently took my new (to me) 2013 Ford Flex to North Central for a 20,000 mile checkup. The service advisor, Priscilla Parker, was very helpful in ensuring that I was charged the correct price. (I had coupons for the service.)

i was disappointed that I wasn't told if the engine air and cabin air filters had been replaced. I would have liked to have been affirmatively informed of that. I checked the engine air filter, and it was new, but I wasn't able to figure out how to check the cabin air filter.

**BEWARE** They scratched my vehicle during service

I would NOT bring my vehicle to this dealership ever again. I bought my 2018 Mustang from North Central earlier this year, and had a good experience during the sales process. I was so impressed that I opted to bring my vehicle back to North Central for service instead of bringing it 5 minutes to the Ford dealership that's near my house.

This turned out to be a huge mistake. I drove about 45 minutes in traffic to drop it off for my first oil change, and was told it was ready around 2pm. As soon as I was off work, I drove another 45 minutes to pick it up, only to find a deep paint scratch on the passenger side door handle. This wasn't a simple door ding or a light scratch that could be buffed out--the scratch was all the way to the metal body of the door handle. Rather than one of the techs owning up to the scratch (which would have been acceptable--accidents happen), I was left to find the scratch myself, and luckily before I left the parking lot.

I will give them credit for owning the mistake--the service advisor did not dispute that the scratch happened under their care. But what was most frustrating to me was that I emailed the GM, obviously upset, asking for him to oversee the repair to the scratch since I really didn't trust the car sitting at their dealership while it was fixed. He told me that he would, but when I sent him an email the day I dropped it back off for repairs, he never even bothered to respond. To me, this really showed how much they care about their customers and their customers' property.

I have bought my trucks to North Central Ford and have used them exclusively for years on service, but they have gotten worse and worse on customer service. I pulled all my vehicles and have taken them to Five Star Ford and am much happier.

Kinda unorganized. Need more service advisor. Everytime, I go here for service. Kinda a wait for someone to show up to greed for coming in for service. Doesn t offer load car or suggested

It's always a good experience when taking the car for service.

I feel North Central Ford is on of the best service department. They make sure the actual work that is needed is done right the first time.

I purchased my certified vehicle from North Central Ford and have used them for all repairs and maintenance. Service managers like Jon and Russell are one of the many reasons to rely on this team. They are fair, experienced, and understand customer service.

I've had wonderful experiences every time I've come to North Central Ford. I even brought my wife here and purchased her new vehicle as well. Outstanding service throughout the dealership!

I had a good experience in getting my oil changed at North Central Ford. Everything was done quickly and efficiently with social distancing in mind.

Bought a 2010 F150 from a different dealer. Brought it in to North Central Ford to have a spare key made. They told me I had to leave it there so they could program the key. I get a call 30 minutes later says "Your battery is dead, we had to jump it to get it off the service drive". There was absolutely no indication of a problem before then. None. It's simply too convenient for the battery to have died on their service drive, especially when they see the truck is new to me, I'm not there to dispute it, and they basically have me completely defenseless. I had to buy a battery from them for $150. It's just a little hard to believe.

Had such a great experience with my salesperson Osama Ramadan he was very knowledgeable about the cars .Osama explained my options and made my experience a great one! Thanks Osama for your help making this an easy process!

A little chaotic to figure out how to pull into the service center if they are busy. When I arrived I had to wait ~10 minutes before a person came to check me in, so the whole time I was sort of aimlessly sitting there in my car going that was where I was supposed to wait. The staff were friendly and the work done (an airbag recall) seems good, so overall a pleasant experience.

Most enjoyable car buying experience ever....went in to buy a car for my daughter and her husband and ending up trading in my pick up too. The guys were willing to do whatever it took to make both deals but there was NEVER any pressure through any of the process.

Unlike most dealerships I have dealt with, these guys seem to genuinely enjoy their job, each other and helping customers!

After shopping around other Ford dealerships in the area, I ended leasing my car from this dealership. The sales guy who helped me, Michael Nye, was very professional, patient, and was able to help me get the car I wanted at a reasonable price. I'm definitely happy with my experience, and so far have no complaints.

It was a great fast process to help me get a new vehicle!!Thanks Charles Washington for a job well done!

Great facilities and my car was ready when promised. I will return.

Purchased a 2015 F150 over the weekend and am quite happy with the experience. The last 3 vehicles I purchased from Autonation in Frisco but they didn't have what I needed this time and the manager there had poor sales tactics. Glad I made the switch as everything went well with this purchase.

Took my 2014 5.0 truck in to shop with 34000 miles that has bad spark knock , lower mileage and reduced HP. Tech report : Large amount of carbon build up in all cylinders and bad spark plug gaps on 5 plugs, so Ford replaced all 8 plugs . Nothing was done to take care of the heavy carbon build up or to fit it from happening again other than telling me to replace plugs often and to buy fuel treatment to help with issues ..what a joke!!
My warrantee ends in 2 k and Im sure Ford is hoping the symptoms don't come back until after my warrantee ends. Changing plugs is a band aid to the bigger problem which they are not willing to make right . I have been a loyal Ford guy since 1990 - this is my 4th New Ford truck and will be my last ..not because of product but because of service. The dealership gets money from the factory to fix problems so why don't they fix it instead of losing customers??

Just purchased a 2019 Ranger and I am extremely pleased with the service I received. David was very help through the entire truck buying process. I will certainly refer my family and friends to North Central Ford.

Always pleased with the service at North Central Ford.

Love my f150 and the customer service at this place!

Julie was an awesome help with buying my Chevy truck.

I stopped in to get a key yesterday and was told they were to busy to do it and to come back in the morning, so I did. Came in at 830 am to get a spare key. I waited about 20 minutes for someone to help get me a key and was told 20 minutes later it would take half the day to get one done but they had a shuttle. After waiting 30 minutes on the shuttle I finally called myself an Uber.
At 1 pm I called in to see how things were going and was informed the key was ready. I came over and upon pickup of the key was informed this key was $324.88. This is a standard key insert and turn metal key with a keyless button but no special features. I was then informed that the key was 164.95 and the programming was $125.88 (the 1 hr minimum). It took another 15 minutes for them to get me the key and let me out of there.

$324.88 for a key and lackluster service.

I'll be using another Ford Dealer in the future.... please do not misinterpret my review for cheapness. We drive a Sewell Cadillac and LOVE them. The price at Sewell is not high but so is the amazing service and quality. This encounter had neither . I wont be back

Mr. Gerner was professional, efficient and listened to my issues and made several suggestions on my trucks care. The work was done in a timely manner and other than a couple of things had done being expensive, they told me ahead of time, but I was there so... (it is a dealership after all) It was as enjoyable as having your vehicle worked on could be. A well maintained and comfortable waiting area. I will be coming back. I have had a couple of vehicles from here.

Had a very pleasant experience at North Central Ford. Jon Tucker went above expectations and kept me updated throughout the process of servicing my Fusion. Highly recommend!

The did the airbag recall on my Ford, not too great on communicating when car will be ready...one person says 2 days, it took 6 phone calls and 5 days.

Priscilla has been wonderful on our service visits. The entire team there has been very helpful. Will continue to come to North Central Ford!

Very bad experience with them, I lost time and money due to their bad interest.

I have used and tried step them for years. They have not let me down yet.

Not great so far, brought it in to have my door latch fixed. They also said lets get the coolant replace and clean the throttle body. Sure why not, well less than 2 hours i am getting warning message on the car for Advance Trac sevice is needed. All they can say, hey we didn't do it. It had to be a coincidence that something broke less than two hours after they touched the vehicle. Great spent almost thousand bucks and now i have to bring it in for more work.

I ve been taking my 2016 f250 power stroke to the for past 35k miles doing oil change every 5k and every time I have to call them back that my oil is close to an inch overfilled and they never took care of it also each time I tell them not to mess with my tire pressure and sure enough every time I get the truck back feels like I am riding with no shocks straight suspension because they add to much air to all tires between 68-78 psi and tires are rated 65 max. Just done with them! I tried but they don t seem like they care. I pop my hood and check everything at least twice a week so I am not dumb like they probably think! I grew up around mechanics only reason why I do maintenance is because of records not because I don t know vehicles.

I bought a mustang here about three months ago and the sale process was pretty easy and didn t take long so I thought man this must be a good dealership. Boy could I not be anymore wrong. First week I had the car they didn t attach the windshield washer hoses correctly so I brought it back easy fix and done. Then three weeks after that my car broke down keep in mind the car is only a 2016 and had only 40k miles so I was rather confused it broke down. I get it towed to the dealership on a Saturday night and have to wait till Monday to get it looked at. The service advisor named John tucker was extremely unhelpful and brushed off what I said could be wrong with the car and told me I would not receive a loaner or rental even though I had a warranty on the vehicle. Then I go talk to my salesman Charles Washington who informs me that I do in fact get a rental and they would cover the tow. I was relieved but then it took three days for them to confirm what I told them was wrong with it and they fixed it. They said don t worry it s covered and they will cover the tow. Well here it is almost 10 days and I haven t heard a single word about them paying for my tow or my rental. I am highly unsatisfied and I would NOT RECOMMEND this dealership to anyone.

Todd took care of us. very impressed. if it wasn't for my indecisiveness, we could have been out of there much sooner

Jeff little made my experience the best I ve ever had. His manners and professionalism are something that is rare these days. Got me in a new truck with the payments I wanted, the entire experience was quick and easy at north central ford. thank you again Jeff!!!

Another excellent buying experience at North Central Ford. This is our 5th new car purchase at North Central and as always our friend Norm Heinz did a great job and took good care of us. Pretty much like dealing with family. Thanks to everyone at North Central and especially Norm for taking such good care of us.

Honestly, I just came in for an oil change and ended up with a new car! Brandin Ziola had offered to discuss trading up my 2017 Focus to an SUV, preferably an Escape SE. The decision was easy... after being in a small car for 6 years I was ready to get back into an SUV. Brandin worked with me to make a deal I could afford, and I greatly appreciate his efforts.

I absolutely LOVE my new Escape! This is the sixth car I've bought from North Central Ford, and my experience has been that you always work with me to get the car I want and provide excellent service to maintain it. Thanks for always coming through for me.

I didn't give a five star at this time due to the fact that when I got home and looked at my Truck I noticed a small dent that wasn't there prior to my visit in the driver's side door. After my visit I received an email from thier customer relations stating that if I wasn't satisfied with the work performed to respond via email or phone. I responded via email and stated that one of my reasons for taking my vehicle to thier eatablishment was because I thought they would take care of my vehicle. It was bad enough to find the dent but they have still not responded to my email which lends me to believe they Are only interested in receiving good reviews.

I bought my 3rd Ford Explorer from North Central Ford and had the best experience with everyone in the process. This will definitely be the dealership I work with in the future. Make sure you ask for Todd. He was able to get me in the perfect car at the price I wanted!

Amazing facility. Great sales team. Doug is a fantastic manager. Thanks Osama for the test drive and no nonsense experience. Easy financing process with Jesse.

I think the fact I m on my 5th vehicle from NCF speaks volumes.

Great, work done in very timely manner and truck washed and ready.

And Norm it the tops as well.

Thank you all at NCF.

DISSAPOINTING SERVICE AT NORTH CENTRAL FORD...I scheduling an appointment last week online to take my Platinum F250 Super Duty in for its regular service today at 11 AM. I arrived at 11 to hear from Charles, my service rep, that they re backed up and it could be an hour and a half until it s finished . I said OK, I d wait. After an hour and a half, I walked back to the service area to find that they hadn t even started service on my truck...I got my keys and left. Since they had my contact info, I thought they should ve at least called to let me know rather than wasting my time, sitting in their waiting room. I ve made a follow up appointment at Grapevine Ford as I understand their service department is rated much higher in customer satisfaction.

Your service guy Roy Jones was cool . Got me in and on my way in no time

Since my last review they have actually contacted me to fix my issue and apologized. I'm am happy with the outcome and pleased that they took action and went out of there way to help an unhappy customer return as a happy one.

Never in my life have I experienced with a major company poor customer service. To have someone tell me their was nothing they could do. Their is a recall on several parts on my car and I was told there was no way he could tell me when it could be fixed. But he did tell me it could be done but I would have to pay for it until the part comes in. Well today I choose to go to another Ford and my car may be fixed today.

2016 Expedition, GPS, touch screen, failed. took it in Monday morning, all day Monday no call, today is Tuesday, no call. Yesterday I called and they said they were really busy. Calling now to see if we can get some kind of a update. Second service visit will be the last. Not good in the least bit.

Not the same dealership when we last purchased a 2004 Excursion, and 2008 Expedition, and a 2001 Focus.

My initial impression of setting up a service appointment was negative. The dealership website said an appointment could be made online and that software did not work! When the application would not load, I cancelled the attempt.

A short time later a Ford Direct representative called me, and arranged the service appointment (15000 mile service, F150 xlt) and told me to ask for Russel or Roy when I showed up. When I arrived, I only had a short wait to talk to a service representative with whom I worked until Roy (Roy Coleman #164) was available, then Roy finished the check-in process and answered my questions. Roy was courteous and friendly and came over after the work was completed to inquire if there was anything else he could do for me.

On this visit I waited for the service to be completed, but a shuttle service is available and there were at least two drivers/vehicles being used. (7:30 AM ~ 9:00 AM) There was some up selling of fluids and air cleaners during the ordering process (service rep before Roy arrived). A strong recommendation of changing the cabin air filter was made, even though that was not a recommended procedure in the owners manual for the 5000 mile service interval. The final bill seemed close to the quoted estimate, only off by sales tax, although there isn't any reason the sales tax couldn't have been included in the estimate software.

Overall, I was impressed by Roy's attitude and friendliness. I was irked by the online service appointment software not working, if it doesn't work the option should be removed! There was one charge on the bill that does not make sense that I did not notice until I got home. It was, "Customer Pay Shop Charge for Repair Order 17.54", which was not included in the "labor" or "Parts" charges. With such a poor line item description, it seems like a total rip-off.

Courteous, efficient, on time, work well done. Could not ask for more.

Excellent service, I didn't see any hand sanitizer in the break area but overall service was expeditiously Excellent.

I had to bring my Ford Edge in for a fuel tank service recall and the passenger airbag light that had been on for a few days.

In the past, I've been turned away because I've come after work to get some things addressed and it didn't provide them with enough time. So, a family member dropped me off at work (the shuttle has taken entirely too long in the past) and brought my vehicle in at 8:30A. By the end of my work day there was no communication with myself, or the person that dropped the vehicle off, regarding the vehicle being ready for pick-up. Around 4:30PM we had to call and follow-up, be put on hold, to only find out the vehicle was ready. This made for a long day after picking up the vehicle and then getting picked up.

My main concern was the amount of money I was charged for the diagnostic after finding out a chord came undone under the passenger seat and "just needed to be plugged in," according to the advisor. I was charged a full hour of labor ($125), as well as about $20 in shop fees for a "repair" that didn't exist. I was shocked and this seemed ridiculous!

The service advisor wasn't there at pick-up to discuss and close out the sale. Although this wasn't the most amount of money I had spent at NCF, I was a little disappointed and didn't feel valued as a loyal customer and/or like any sort of courtesy or reevaluation of the charges was considered.

I've owned my vehicle for 5 years, purchased it used from this dealership, and have only come here to get it serviced. I trust NCF with my vehicle, but have considered going elsewhere to due to higher prices on some services, long wait times, inconsistent customer service and communication.

Customer service, loyalty and satisfaction are tenets they desire to uphold, but that doesnt always seem to be the case. I spoke with the service manager the next morning and felt somewhat listened to as I shared my experience and concerns. Supposedly, there was nothing that could be done about the shop fees that were charged and he shared their perspective on the services provided. I received a coupon for an oil-change and tire rotation at no charge on my next visit, which I appreciated! However, in giving this solution, he made mention of the fact that I hadn't paid for an oil-change for the last two years, which I don't believe to be true and/or due to the rewards I received from costly service I had done there, and quite frankly seemed entirely irrelevant. I appreciated the solution, however, I'm still grappling with the inconsistent experiences I've had here over the years and leads to my 3.5 rating. The build up of experiences has left a bad taste in my mouth, but I hope to be reminded of why I trust them when I redeem my oil change in the future.

Great service experience. I arrived a few minutes early for my appointment, car was signed in promptly and the work was completed quickly. I left the dealership with the issue resolved about an hour before I expected.

Andrew the service advisor has the worst customer service skills. After talking with him on the phone I would never do business with this dealership!!

Bought a 2017 F150. Brad made the process easy and quick. The price was great and the trade in value was what I wanted. Fred in financing was helpful, took the time to explain and answer my questions. Overall it was a great experience. Give them a try and be pleasantly surprised.

We bought our first Ford just over 3 years ago and North Central Ford has always taken great care of us and our car. They do a great job keeping in contact with us and the progress on our car, which is real plus.

We recently bought a used 2015 Chevy Silverado from North Central Ford. The customer service re experienced with Mr. Frank Ford was unparalleled. Never once did we feel pressured to buy and after having searched other dealerships for the last 2 months, test driving several, that is a great way to end our car buying experience. No pressure. We had actually viewed two other vehicles with Mr. Ford, one truck was lifted entirely too much, and the other was a smokers vehicle (no thank you!!) After leaving several dealerships feeling like the truck we wanted was way out of our budget and we were going to have to settle, Mr. Ford called my husband to say there was another truck just like the smokers one we loved, it was a year older, but everything else was comparable and the price was right in our budget and no smoke! We test drove the car that day and everything was great. Mr. Ford was quick to show us the carfax and again did not pressure us. He realized as a young couple, hoping to start a family soon, the vehicle had to work for us and our budget. Our only negative experience was when the finance team got involved. My husband and I take great pride in having good credit for under 30 individuals and the first numbers that team showed us were ridiculous. It was like they tried to get over on us. Mr. Ford did everything to make this process be as easy as possible and worked for US, not the finance team. He talked to them and got the numbers exactly where we thought they should be. He got our truck detailed before we left. Overall great experience and we would highly recommend Frank Ford with any of your car buying needs.

First time to visit North Central Ford and I was very pleased. If needed I will go back to them. Seth is awesome!

VERY DISAPOINTED

Took my truck in to have parts put on the steering, truck still under warranty. they put a steering control damper on that was bad , and two other parts on the steering arm. I took it because I was getting a shacking in the steering wheel. I trusted them to do me right as they have before, but I was very surprised. I guess they figured it was real close to 36,000 miles they was just going to push me though. When I picked up my truck it was still pulling to the right and the steering wheel was now not level, but always to the right. I took it right back they said the service manager said ( anything further I will have to pay for ) I was shocked. My service rep said my hands are tied sorry. I asked why wasn't my truck aliened? I thought any time front end work is done on steering area it should be aliened. They insisted that us working on your truck does not require alignment. Again I was very surprised. I took my truck to two other places to get opinion, they both said yes the alignment should have been checked at least, and the toe end should have been adjusted. I ended up at FIVE STAR FORD and had the work completed. It is a real shame it ended up this way, I bought three trucks from Central Ford ( but never again, they lost three other customers too. THEY BASICLY LOST MY SALES PLUS OTHERS THAT I WILL TELL OVER A $100.00 ALIENMENT

Ford's technical system was down so my update to my Sync2 was unable to be installed. They did get the new map SD card to work (A10), so that was nice. There was no charge for the service appointment and a recent recall was addressed. The service representative was informative and helpful throughout, very pleased with the dealership. Ford Motor Company appears to be slipping in the technology service arena.

Looking at the pre owned vehicles. Tony told me to go buy from somewhere else when I asked about the price of a vehicle that was the same make and model for 2k cheaper.

Not what i expected.

In November 2014 and again in October 2015 Ford sent me letters for recall 14S21 (NTHSA 14V597) I never received a postcard telling me they now had parts and to bring it in. In June 2015 and again in January 2016 Ford sent me letters for recall 15S16 (NTHSA 15V246). I received a post card in early July 2016 telling me they now had parts for recall 15S16. I scheduled an appointment for Wednesday July 27. I had the car into the shop by 7:30 AM. They informed me that they did not have the parts in stock and that it would probably take three days to complete this work. They wrote up three Ford recalls to be looked at: 15S16, 14S21, and 15R01. When I checked on Friday, (the third day) they said that the parts were in, but they would not have it done until at least Monday. I finally called Tuesday to find out what the status of my car was, they said that it would be finished Tuesday and that I could then pick it up. I went in to pick the car up after 7 days (an extremely long time for what was done) The problem was that all 4 door In panels (which had t be removed and reinstalled) had dirt and grease marks on them. Also the center console had grease spots on it. They said that if I would leave the car for yet another day they would look at the dirt and grease spots. In short I am very unhappy with the quality and timeliness of service that I received on this visit.

Long story short.

Came in to buy one vehicle left with two. (Bought a used car & put a down payment on a new car)

Going back in a couple days to purchase another new vehicle.

Great place, great people and great deals.

Referring my friends & family here.

Every time I come to get my car serviced they are wonderful. And received a great deal on a 2017. Love North Central Ford

I had a fantastic experience buying a car with these guys. They helped me get a car when I wasn't completely prepared.

Julie is extremely knowledgeable and sweet! I ll be a customer for life!!!

I bought a new diesel Ford F350 Super Duty truck, from North Central Ford, a few years back. Recently, an article in Trailer Life magazine alerted me to a problem with the Bosch CP4.2 fuel pump that could result in an $8,000 repair, if left untouched. The solution is to replace the fuel pump with it's predecessor, the CP3. For the diesel junkies, out there, the CP4.2 doesn't seem to tolerate the lower lubrication of ultra-low Sulphur diesel fuel that is sold (mandated?) at most diesel fuel pumps these days. When the CP4.2 comes apart, it does enough damage that the repairs cost about $8,000. To fix this problem, pre-emptively, costs about $2,000 plus two days of shop labor. This information is also widely available on the Internet.
When I contacted the service manager at North Central Ford, to ask if they were aware of this potential problem and whether they had had a discussion with their Ford rep about this, he seemed to care less. He told me that the Ford rep gets in touch with him, on occasion, and that he could mention it then. When I asked him if he could initiate that contact, he was non-committal (in other words, "No"). What does my Ford service manager have to do that's more important than representing his customer's concerns to Ford?
Ford should initiate a recall for this problem. And North Central Ford should replace their Service Manager.

Update - 8/1/2019: I talked with Richard Dunkerson, General Manager at North Central Ford. He told me that he will talk to the Ford rep about the issue and let me know the outcome. Thank you, Mr. Dunkerson.

Great service at a fair price. Work is always done right.

Negotiated over the phone. Drove several hours from Oklahoma to only find out they lied in the ad (and on the phone) about the vehicle having navigation.

And they refused to reduce the price when we noticed it had no navigation. The whole experience was terrible with this dealership. AVOID AT ALL COSTS.

Very happy with the service I was in for. It was completed in a timely manner. The facility is clean and all people I came in contact with were friendly and knowledgeable.

Quick, I was in a hurry and needed a simple thing done to my f150 and James Ayo took care of it as as soon as I sat down in the waiting room 10 min later u was on my way thanks James

Bought a few cars from there. My latest is an f150 and got a great deal.

I had a wonderful experience at North Central Ford, after originally bringing in my Fusion in back in July for a service issue and discovering a recall on my vehicle. Andrew Carr in the service department gave very astute service, while also being very personable and keeping in prompt communication. I really appreciated the excellent service, and will definitely recommend them in the future!

So I asked to speak to the manager about helping someone with special needs. The manager Mike H. The very nice lady at the front called him, and he wouldn t come out to say hello to me!! Wow Mike

Brad was very good and helpful. He kept me informed through the whole service process.
However, I felt the cost of replacing my low beam bulb was a little on the high side. I paid around $70 just for a replacement of 1 low beam light bulb, and comparing the prices, Autozone/O'Riley's charges about $18 for a set of 1 low beam and 1 high beam light bulbs. I expected the dealership to be a little more but definitely not that high.

Tom is great. helped us to chose our car, we were able to test drive sufficiently including highway.

Ronnie was an excellent service provider and I will definitely be coming back to visit him regarding any of my Ford F-150 Maintenance. Excellent service!!

Professional, courteous and kept in contact with me to let me know when the technician would be available so I wouldn't have to leave my vehicle very long. I would have given a better rating but I had to go inside to get helped when there were two individuals who appeared to be available. I expected them to come out to the car to greet me and they over charged me for the labor. The estimate was for 1.5 hours which is what I paid for but the work took a little under an hour.

I had a great experience buying my 2nd car from North Central Ford. I bought an 2014 Jeep from Charles Washington he made it easy and friendly there was not any pressure to buy anything it was like talking to a friend about a car. The jeep had a few minor issue that were address on the test drive and fixed the next week with no issues. The financing was made easy by Jishai Lawrence who again made it feel like two friends talking in stead of a business transaction. I would recommend going to North Central Ford and I would talk to Charles Washington if you want a good experience.

Excellent Customer Service Team. Everything from the advertising of the car and price, the car salesman communications, the financial paperwork and the closing process were all beyond the expectations of a used car sales experience. We are grateful to have experienced the integrity, professionalism and courteous service at North Central Ford and we highly recommend them for your next new or used car!

Dave and Suzanne

Hector did a wonderful job, I m from Houston and I found the car on the internet.
Thank you Hector and everyone in North Central Ford.
Great place and great team

The internet Sales rep, Noah was very helpful and accommodating. Entire staff was very friendly and made for a pleasant purchase experience. Would recommend to others considering.

New 2020 explorer has been brought in 2 times for system issues and the ford staff treat it like it s not a big deal. Due to towing company picking up the car incorrectly it was damaged and had to be brought in a 3rd time. Not satisfied with car or service at north central ford in Richardson.
Mr Espinoza

Worst experience I've ever had, and I've never left a negative review in my life until today. They knowingly sold us a lemon, withheld previous transmission issues from us (even on the "spotless" car fax they gave us), and then were very rude when we asked the issue to be fixed. The transmission blew within a couple of hours after driving our truck off the lot. They sent it to a shady off-site shop, who worked on it twice, and today the transmission gave out for the fourth time. We didn't know until after the fact when a lower level employee accidentally revealed that it had transmission issues a month before we bought it. They basically stuck bandaids on it until our warranty expired and now we're stuck with a broken truck and thousands in repairs. Horrible customer service and very backdoor business ethics. Take your business elsewhere.

Bought a used Honda Civic from these guys and couldn't have been happier with the process. I was initially hesitant to go with them since they have a "no-haggle" policy and figured I must not be getting the best price...but after a few days of researching similar vehicles in the condition of the one I wanted, I couldn't find a better price. They beat the price of older cars with less features and more mileage. My salesman, Hector, was really cool and laid back. He was never pushy or weird like the stereotypical used car salesman, a few of which I ran into at other dealers while looking at my options. I came with my own financing from my credit union and wasn't pushed to get the dealer's financing instead. After I decided I wanted to move forward with the purchase the sales manager did all my paperwork very quickly and didn't try to get me to sign up with unneeded services to up the price on the car. He just asked me if I was interested in any services, I said no, and that was it. 20 minutes later I was out the door and picked the car up a few days later after they replaced the windshield, which had a crack in it the day I signed the paperwork. This dealership is an honest one and I'd be glad to purchase from them again in the future.

Generally good but this time i caught errors in my bill.

Our family been buying cars here at North Central Ford ( The Sonic Group ) in Richardson, Texas for over 35 years and lately it seems the Salesman Todd Mays seems to have gotten to big for his pants as he has been cocky, rude!
The Management doesn t care because some of them are just as rude. I m in the process of contacting the CEO of Ford Motor Corp about their behavior, isn t it funny how surveys work?
You buy a new car / truck they beg you to give them a good rating when you get the survey, and yes you are willing to do it , because all you care about is the several hour process is over and you got your vehicle. They didn t earn the good score that you gave them. It s all a hoax!