North Central Ford Reviews

Bought a Ford Edge from Julie Plasket. Great experience! Very knowledgeable on the car!

The maintenance crew is quick and efficient. They take care of my car as requested each time.

Was quoted one price when the bill came was charged more. Clerk said he bbq ever quoted the low price. Left messages for the service manager never heard back.spoke with Service manager. He said that he would process refund. Situation resolved.

Ronnie @ North Central Ford is awesome! Took my 2014 Ford Focus in for an open recall/minor repair and process was as easy as it gets. Everyone at NCF genuinely express helpful attitudes. So glad I chose to bring my vehicle to this dealership, not going back to other dealership that is actually closer to home.

If I could give them a zero, I would! Worst customer service ever! Walk in and was not greeted right away. Call a day prior to and had an appointment and inform them I would stay with the car. Once the second service person finally acknowledged me and tells me we can t get to your car until Tuesday. Such a waste of time when that should have been told to me on the phone when I made the appointment. Callled another Ford dealership FIVE Star and the customer service was night and day. Please look elsewhere for service of your car!

It took three visits to the dealership to resolve my truck's issues. Andrew in the service department stayed on it until it was resolved and communicated very well throughout the entire process. It took more visits than I wanted, but he provided great service all around which is all I can ask for.

The folks down at North Star Ford were great. The facilities were clean, well maintained and the service tech I dealt with was honest, upbeat, and got me in and out faster than expected.

Love their Service Dept. They keep me informed and I trust their advice.

Bought the car here. We went in for our first complementary oil change. Set an appointment and everything. Waited 10 min to get helped. Theres was only 1 person waiting. Manager charles walked by and said yall r getting helped right? Well no. Said 1.5 hrs. Took 2.5. Had another issue but didnt get resolved. He was the manager? Wow. 3 reps. Never greeted or anything. Just terrible. Glad it was free! Never going back and would never recommend this dealership! Sorry but not sorry. Thanks guys!

The service took less time than initially told, which is really good because my time is my money. Gary was exceptional and made sure everything was handled to perfection! I ll definitely be recommending the dealership and the service department, especially Gary, to friends!!

These guys are great...awesome service and great attitude with customers.

I was able to drop my truck off Sat Evening so that it was ready to go first thing Monday morning. There were 6 items on my to do list and all was handled and my truck back to me Tue night. Thank you for your quick service.

Made an appointment for 8 am on a Tuesday to get my husband's F150 looked at due to the check engine light coming on and the truck misfiring. They didn't get to the truck until Wednesday afternoon. Told us it was a bad spark plug (funny we had just replaced all of the spark plugs and coil overs prior to bringing the truck in), paid over $200 for the diagnostic and replacement of the spark plug. Two days later the check engine light came back on, called up Charles in the service department and was told we have to bring it back in for a compression test and pay another $275 just for the testing plus whatever it would cost to fix what's wrong with it. This should have been done while they had the truck the first time but I guess they don't care if they do the job right. This was the first time we used this dealer for service and we will never be back.

Thank you so much to Brandon and Neal from finance for such good customer service! Will definitely be back in the future!

They did a great job helping us find the perfect truck for the right price. Wonderful follow-up.

Got my car in early and they had it out by lunch. Good service and friendly staff.

Trade in value was not what i wanted and did not add the extra 1k for the trade in value , ive came here 3 times and never got anywhere.

We brought the car in for several things; state inspection, periodic maintenance, and some repairs. We ended up having the car in the shop for a week or so. We got No Communication throughout the week of what was required or what the schedule looked like. At some point we should have been offered a loaner if this was going to take a week. But with no information and no responses to voice mail it was quite frustrating to have no vehicle!

My appointment was scheduled and they took my vehicle on time and serviced It as instructed. I waited on my car and it was finished on time and met my service requirements. Service agent suggested a couple of items due to mileage which I approved.
Can't ask for anything more than that.

The service area Andrew Carr was great, knowledgeable, friendly. The people during the payment desk are also friendly and efficient.
The reason I gave 3 stars was there was a problem with my repair.
I had a water pump replaced and the repair was quick. But the technician failed to correctly place a hose clamp which caused me to lose over 2 gallons of coolant during a trip into Dallas.
The second repair was also quick but it required me to go into the dealership twice for one problem.
Andrew was very helpful and I'm sure it wasn't his fault but the whole situation was stressful since I have a special needs child and one of my biggest fears is being stranded.

I wanted to thank Jim Ayo , Assistant Service Manager from North Central Ford for taking care of the extensive work that needed to be done on my 2018 F-150! Jim got my truck in had all the work completed and back to me in the exact amount of time he told me when I dropped the truck off! Jim also called me with updates on the progress of the repairs. I have purchased many vehicles from North Central Ford and one of the main reasons is the service after the sale by people like Jim Ayo! It is also a pleasure doing business on a new vehicle with Todd Mayes! Todd is not pushy and listens to make sure he fills all your needs in a new vehicle!

Called from out of state. Looking to buy s cheap little car. The internet manager called me and verified it. I sent In a credit app. I don t have fantastic credit but it s not horrible. The guy text me we might have something to go on. He says he will call me and doesn t. I call and text and he says Jill in finance will call. She doesn t. Then he says a general sales manager will call me. He doesn t. So the next day I call in. Talked to billy. He got on it and found out what s going on. He called me back and it was couldn t come to terms. If you are looking for a used car talk to billy the manager but the other two aren t useless. Would have loved to come to terms or even had a call back instead of dodging the calls and text. Not everyone has perfect situations by everyone deserves respect and decency to be told what s going on. I suggest maybe going somewhere else if you don t have great credit and you ll be respected.

Always received outstanding service during my visits to North Central Ford.

Always easy, drop off and call that my truck is ready follows pretty quickly.
Tait C. knows how to keep my F-250 running well.

We always bring my Ford Edge in to this location for service. They have always done a great job.

Mr. "Red" I have done business with for some years! Awesome customer service. Goes above and beyond.

I have bought my last 5 cars at North Central Ford and I do all of my maintenance work there as well. I have not encountered any issues or problems which have to be addressed. And Roy is a very attentive and insightful service tech, and a sense of humor which helps, in the auto industry.

I am very pleased with the sales experience I had with the staff at North Central Ford this past weekend. I have dealt with North Central Ford for the past 14 years for sales and service. I will continue to use them in the future and I will continue to recommend them to my friends and family.

They had me quickly out the door when I had my oil change. However, I wish the gentlemen hadn't been so annoyed at the service desk when I called in twice about the status of my car.

In other news, despite them taking 8 hours to figure out what might have been wrong with my car, and they were unable to replicate it, they did take care of the bill for me, for which I'm very grateful. I just wish they had told me that they were busy and this might take a while to get to my car. I was very puzzled that when I was the 5th person there at 630 in the morning and it took them 8 hours to get my car back to me.

If you want a great price, no hassle and quick in and out buying experience this is your place.

Great and friendly service. My service was completed before the estimated time.

Arrived on time for a preset appointment to get routine service.
Was met promptly and and was checked in.
Within an hour all work was completed to my satisfaction and my truck was ready to go.
Great job North Central Ford!!

Great service! I took my car in for a recall repair...they fixed me up in a nice loner...SUV...my car was ready the next evening! I have no complaints.

Their sales rep Jonathan was very helpful and knowledgable. Even put up with the pouring rain to make sure we could see the car we were after.

It's so easy to make an appt online even on short notice. Service is reasonably timed and convenient.

This rating is for the service department only. We are very satisfied with all other aspects of North Central Ford but every time we have brought our 2016 Escape in for routine maintenance we have complained about the brakes squealing when we stop. Nothing has been done to correct the problem. Brakes work but coming to a stop gets drivers in other cars looking at us wondering why our brakes are so loud.

We visited Shannon Owens with our son to trade in the Fusion we bought from North Central in December 2013 and buy a new car for our son to use while he works at NASA. Our son wanted a Mustang convertible and I wanted an Escape SUV. Shannon and Pedro lined the two cars up so our son could look at both. Although our son still chose the Mustang, we bought the Escape because of the difference in price. The Griffin team did an excellent job for us.

I bought a mustang from Tom Said, he is great. thank you Tom

I went in for the"Works" and a state inspection. N Central Ford not only changed the oil, checked and filled all fluid levels and also checked tire pressures. The waiting room was clean, free water in the fridge and free wifi made my wait more comfortable.
Had to leave and buy new back tires to pass inspection. They got me back in and did the inspection this evening. Thanks NCF!

I felt after leaving your service department that I was told a price that was incorrect. I paid you over a $150.00 just to see what was wrong. Then got a quote for about $3000.00. It turned out to be $6000.00. I did not have you do the work. I paid over $150.00 for nothing. I can't believe your service department would do something like that.I felt like I was cheated. How can someone make such a Huge mistake on a quote. I think it was despicable.

Excellent Experience every time. This is my 6th vehicle from North Central Ford and the service has been outstanding. Thanks to my salesperson Felicia who is super professional and efficient. Kudos to Doug Miller, Jushai, Jill Morris and the entire North Central Ford Staff. Lastly, the new showroom looks great! Thank you Richard Dunkerson and the sales team for making my wife and my experience awesome!

So, I have been waiting for over a year for my air bags to be replaced. This as a matter of safety one would think is a priority. Nope, Good ol' Russell--not my usual guy--schedules the oil change and transmission flush first, So by the time they air bag guys get my Fusion it's too late in the day. I was without my vehicle for two days. No loaner. No apology. No thank you. NEVER returning for service. My money and my business will go elsewhere.

Went in for a recall. I got there early and I beat my scheduled service advisor so Andrew Carr stepped in to take care of me. Absolutely great service. I went for a recall but would not hesitate to go back for anything else.

Professional service and timely repair estimate. Didn't do the repair due to high cost but I appreciated the honesty of the service associate. I would return for service in the future.

They forgot to do my state inspection that I asked for!

Went to pick up a car, the dealership had the paperwork ready to go, I was in and out in minutes. As a general rule I have found that if a dealership takes the time to efficiently and pleasantly handle the small transactions, the big deals rarely have big issues.

North Central Ford is not only top in the business of selling Ford products but also in its service department. I have been with Ford for over 14 years and have been well taken care of by the service department. Jim Ayo is wonderful. He is competent, professional, and even compassionate when it comes to discussing my service needs. These guys deserve 10 stars +10 more. Thanks North Central Ford.

This place is the worst. The service department is horrible. My car had engine light on. I have to leave my car over a week just to check the engine code and no one gonna tell you what actually going on with your car.

Tom Said is THE BOMB! I knew it was time to get a new vehicle but was hesitant as to what I should get. Tom was extremely patient during this process and allowed me to ask a million and a half questions. He is knowledgeable, professional and works to ensure you get the perfect vehicle for you. This was definitely a seamless experience that I would recommend to anyone who dreads the car buying process and detests pushy sales people. Five stars!

The Service Department is very efficient without compromising quality!

Just had an oil change and all went well. Quick and efficient.

Great customer service as always, customer for twenty years and still going!

I am loving my 2016 Fusion that I purchased from North Central Ford! I just brought it in for the first 'free' oil change. They told me it would take about an hour, which wasn't too bad for a Saturday afternoon. By the time we got a drink & sat down in their lovely showroom, they called me up to get my car. It was done that quick! Thanks NCF!

Always professional and courteous. Would never take my Ford anyplace else but North Central Ford.

My buying experience took longer than it should ve due to a sales person (osama) that was trying to push me into everything but the truck I wanted. He was telling me my payments would be too high in the truck I wanted, which I took offense to. But once I found the truck I wanted, the finance team was awesome. They went above and beyond to get me the 0% and 120 days deferred payment. I was really happy with them. Finance team deserves 5 stars. Service department is also great. My man Osama, he just needs to listen more to what people are wanting to buy.

Charles in service is an amazing service rep.
He always gives you all the options and lets you make the choice best for you. VERY customer focused and a credit to Ford and North Central Ford.

Wonder place to do business. I have bought 5 cars/trucks there and will continue to do so. Service dept. is first class and they give reward points for all your services.

I went to this Ford dealership because I needed more information on Mustangs. I met Tyler and he has been very helpful and nice ! He knew what he was talking about and professionally answered all my questions. I'll definitely go back to this place once I'll be decided ! Thanks Tyler !

I recently purchased a used 2009 Infinity G37 from North Central Ford. The customer service was exceptional and Julie Plasket was instrumental in helping me find the ideal replacement that I could afford. Her knowledge and customer service ability really helped me find the car I wanted. Thank you Julie.

I would like to say Mr. Jim in the service department is very detail and go over and beyond for the customers. He is very knowledgeable in his profession every time .I go in for my oil change on my 2016 Ford GT Mustang he always let me know what, I need to change if its anything and he is fair . Most dealer don't do that they recommend things you don't need just to make money . This is die hard man and honest I rate North Central Ford 5 in Richardson . Thank You Mr. Jim he is the man went no hair just like my spouse you can`t miss him lol... .

I dropped off my Ford Edge for service covered under the warranty at the beginning of March 2020. They reviewed the service required and then provided a loaner car for the duration of the service. I am very pleased with the customer service provided by the North Central Ford team.

They are very nice people there. They are the best.

A/C compressor went out and battery light came on. They charged $169 to "fix" the batteryn light issue which they said they diagnosed and it was a "missing fuse" (I bought the truck new in 2014 and I'm the only one with access to it) they said the 10amp fuse they put in was in the fuse box under the hood, block #38. #38 is a relay, not a fuse. So they lied and ripped me off there. I knew the A/C was the compressor but their charge to replace it was more than twice as much as the shop down the road. ($1450 instead of $700) I only chose to let them do the work because I didn't want to take it to 2 shops, and their warranty has unlimited miles for 2 years instead of 24k miles 2 years.

New car sales staff is courteous and kind. Worked hard to get me the best deal possible.

For such a well established and well known dealership I am disappointed in the backend service. The purchase experience was great. But of course you would expect this from a company trying to earn your business. Yet when the follow through comes to pass I have to say I am extremely dissatisfied with my service.

I purchased a pre-owned vehicle on Dec. 4, 2015, my temp tags expired on Feb. 2, 2016. I've purchased new & used vehicles in the past & have received my metal tags in 2-4 weeks. So I thought 8 weeks seemed a bit of over kill but I assume they are allowed 60 days to provide you tags. I have been pulled over twice for expired tags. I have called on FOUR different dates since tags expired. Once I spoke to someone other than a voicemail & they said my plates were not in their possession & they forwarded me to someone in the pre-owned title dept. I left a voicemail with two in the title dept and with two in the management dept and have yet to receive a call back or voicemail.

My patience left me. I called 4 times today February 25, 2016 & have been transferred FOUR times & have yet to speak with anyone. I was transferred to some one in the title dept, two managers and the office manager. All of which are conviently away from the phone.

I have NEVER experienced this poor of customer service from multiple employees and management from such a renowned dealership.

If you want a great buying experience and are not concerned with the back end/follow up customer service that you expect from a dealership then North Central Ford is your location. If you expect the same professionalism after your purchase that you received as they were trying to earn your business - Check out some one else.

I hope no one else receives the same customer care that I have. But seeing how it was multiple times with a different employee each time - I believe there is lack of structure in the back end customer service for such a prestigous dealership.

I brought my Ford F-150 to Noth Central Ford because I was due for an oil change and would be traveling for business to and from Austin and Fort Worth for the next several weeks. The service associate suggested they check the battery because of some built up corrosion on one of the battery connections and I was told they would let me know if anything needed to be done. The associate never followed up with me and 5 hours after leaving the shop I had to call AAA because my truck was dead in a gas station parking lot. When I took the truck to Autozone to check the battery the positive lead on the battery was so cooroded it nearly broke off as they were removing the connectors. I attempted to provide feedback through the North Central Ford website in lieu of flaming them publicly, however instead of reading the the content of post to their site and following up with my comments appropriately I was contacted by a sales associate who was under the impression I was looking for a new Ford. Even after explaining the situation the sales associate responded that s great, that s great which obviously it is far from great, and never offered to forward my complaint to service and was interested in nothing other than selling me a new car. Based on my experience 1) I see no reason to put my trust in North Central Ford s Service Department, 2) I would never consider buying a Ford from North Central.

Great service and very prompt. I highly recommend North Central Ford for maintenance and repair service.

This is a very reputable dealership. The staff is helpful and friendly. However, there are two things in my recent experience that could have gone better. I came down from Missouri and made their sales manager aware of this a day prior. I told them I had been approved for a loan and what vehicle I was interested in. They told me they would hold the vehicle and I thought all was well. When I got there, I attempted to move forward with the purchase. When I did, the sales staff told me they did not accept my out of state loan approval letter. I was not told this prior to leaving for Texas. I contacted my loan officer and tried to see what could be done. All the dealership needed to do was fax three documents on the vehicle to my loan officer, then we could have used a shared bank and got it done. There was limited time, and for a reason unknown to me, it took over an hour for them to fax three simple documents. Time ran out, my loan officer clocked out, and conveniently they offered me to finance through one of their lenders. I declined, and stayed an extra night (Sunday night) and contacted a different salesman on Monday morning. He got the entire process, to include the full purchase of the vehicle, getting to the shared bank, and everything done in less than 1 hour and 30 minutes. The staff was friendly and accommodating the best they could be, however, I suggest ensuring clear communication on what needs to be brought or done for out of state buyers. Overall, great dealership with great prices and in the event I would need another vehicle, I would go back! Thank you all who assisted me.

Excellent customer service and completed the work before time. Very professional.

Excellent overall service. Roy the assistant service manager was really great and a pleasure to deal with.

Great service, friendly staff, better than most dealerships. I definitely will be going back with my other vehicle to get service done and look at buying a new vehicle from these guys.

Everyone was amazing and very helpful, especially Mike and Jawad! This was my first time purchasing a car so that itself was scary, but they made it super easy and helped me so much. I appreciated it all so much!

Great service with competent service reps in a very comfortable waiting area. I'm very happy with my service experiences!

Bought a used 05 Escape in December of 2017. Following that purchase, in under 2 weeks the check engine light appears. I take it back to Ford and they claim it was "likely I left the car running while filling up gas". Nonetheless they reset the O2 sensor. About a month later the check engine light returned. I then took it to autozone where I learned it was the catalytic converter. I took it back to Ford and they kept it for two days claiming it was possibly just a faulty sensor. They replace the sensor and a month later the check engine light returns. I go back to Ford and they claim that since a few months have passed since the purchase it isnt certain if they sold it that way. I have since spent $1300 on replacing two catalytic converters and have had the car die on me twice. They masked a smoke smell and turned off the car alarm temporarily that goes off because it feels the rear right door is ajar. I'm not ever buying a Ford again and I'd urge people not to buy one here.

Go to the fleet and credit union office see Debbie Griffin you won't be sorry

Bad customer service we will not return to buy any vehicle here anymore. We bought a vehicle here and after all the processing ready to drive our new car home the gas signal in the car is red and there is no gas in the vehicle. We are very disappointed what a nightmare. I call and talk to the manager and he stated that maybe their gas pump is not working that is why they did not put any gas in our new car. I say to him if that was the case how come they did not let us know? I guess he finally says sorry to me. Now its been more than a month and we still did not receive our plate for the vehicle yet, I call North Central Ford to see why its taking this long and the lady stated that it will take almost 2 month and once they receive it they will call me but the temporary paper plate will be expired in about 3 weeks. Very very disappointed horrible place to buy a car here. I just bought 2 vehicle in a different dealership last year and they call us within 3 weeks the most that our plate is ready to be pick up. So disappointed.

As all the car dealers, the financing forcing to buy warranty s, unethical finance managers may go as far as tell you they're unable to get your loan approved unless you buy a warranty or other back end products. This is a false statement and is illegal.

I was pleasantly surprised at the level of customer service. Typically dealers find one way or another to get the best of you. I dealt with the service department after I had lost one of my keys to my vehicle. I was in and out in an hour with a new additional key and everything reprogrammed to prevent theft. Overall great experience.

Electronic throttle body went out and my car was left in a low speed mode. I didn't even call before I came in and they were extremely helpful in all aspects. Russell asked me what happened and I told him. I also asked if I could have an oil change and a tire rotation. This last minute request when everyone else is making reservations was completed on the same day! The shuttle driver (forgot his name) was extremely personable and was great company as he drove me to work that day. All around wonderful experience! I will be back for sure!

I brought my car in for service with no appointment the day before Christmas Eve. Chris took great care of me and my car was completed the next day! Needed spark pugs and a hose replacement so they even had to order parts and it still was that quick. Great communication throughout the process and a free shuttle to work. Will definitely bring my car here for any future issues.

Loved the purchase experience but the car service side leaves much to be desired for.

The Service Man, named Roy was Super Nice and 5-STAR helpful, keeping me posted, and making recommendations for new wiper blades, etc. He even escorted me to my vehicle! But then, when I got INTO my car, I found an empty DR. PEPPER Drink Can on the passenger seat, and my Glove Box WIDE OPEN!! (There was no need to anyone to look in there!!). They had washed my vehicle, and it started raining on the way home. My REAR WIPER was Streaking badly, and when I got home I discovered the WHOLE REAREND of my Vehicle HAD NOT BEEN WASHED! Obviously, the REAR WIPER BLADE WAS NOT REPLACED!! Sounds like there is a problem in the Make Ready Department!

Took over 2 hours for a simple oil change and tire rotation and this is not the first time this has happened to me and is becoming the norm. The quickest service I have gotten has been a little over one hour but on average takes about 90 minutes. I am tire of complaining and the long wait times and will not be back as I have given them way too many chances.

North Central Ford is the best. My wife and I didn't but our Ford Focus' here but they still serviced them like we did. Jonathan with service desk was so helpful and the team did such a great job getting everything done right and promptly. I would drive from anywhere in DFW just to have our cars serviced by them.

Jim in the Service Dept is the very best. I can't say enough about the excellent service he always gives me. I've been going the NC Ford for many years and Jim has always taken great care of me and my Ford Edge. Wouldn't go anywhere else.

Parts department great service. Tyrone a homie is great.