Midlothian Honda Reviews

Went to go buy a car there and they wouldnt come down 1000.00 dollars what a drag and a waste of time they were acting like it was their own personal car get a life will never come back there gave me the runaround

Phil Kelsey is THE best. Bought my car from him in January 2012. SO pleased with the entire experience. He treats me like family!!! When I buy my next Honda it will DEFINITELY be from Phil. He also continues to be helpful when I bring the car in for maintenance. PHIL KELSEY IS THE BEST! I'd follow him anywhere.

Much better experience than I anticipated. Had a scheduled appointment at 8 AM on a Saturday. Arrived at 8 and was the 4 th person in line. We all waited 10 minutes and the garage opened to let us in. Told the service rep what I was in for and was asked to wait in the lobby. The lobby had the typical amenities; water, coffee, donuts, TV, charging port, etc. Waited 45 minutes and my oil change and battery sensor recall was done. Walked to the cashier paid and left. 10 outta 10, would use Pearson's again.

Solid and very professional service. These folks are up front and all about the customer. I drive out of my way for them to service my Accord.

I am very impressed with the Great service from Pearson Honda!

Excellent customer service with Greg Gohlke. He explained all the features of the CRV and most importantly the value. He made the entire process seamless and easy. I would highly recommend Greg Gohlke at Pearson Honda.

I had the nicest service appointment here. Everyone was so friendly and helpful. They went above and beyond to make sure I was happy. The manager checked in with me half way through my visit to make sure we were on the same page, walked me to the cashier and my car when we were done and even took my car through the wash for me. They also have semi-private work stations so I was super productive while I waited. I ll certainly be back!

Pearson Honda is so wonderful to work with. Their customer service is 5 stars. Quick service, spotless facility, took care of all my needs. Thank you Pearson!

Our car purchase experience couldn t have gone smoother! Scott Reyes was a true professional and responsive through the entire buying process. We appreciate the time he spent with us and his hospitality! Our finance/loan officer was terrific as well. Thank you, Pearson Honda!

Don Young was terrific. He asked all the right questions. So when I chose the car that was right for me. It was an easy choice. It turned out it was an immaculate certified pre-owned 2014 Honda CR-V AWD LX. Just returned from a three year lease. This is only the second car that I've purchased from a dealer. And I despise high pressure sales people. But this experience was more akin to buying a car from a relative who had your best interest at heart. That particularly includes that days manager Chris, who I felt gave me the very best deal possible. Thank you gentlemen. I appreciate you.

I have been a customer here since the Richmond Honda days on Midlothian Trnpk. These guys are always great. Keith Hightower and Johnny Willis are the best. Best Honda service around. They always done all the work on my Hondas through the years and that's why my 2002 Honda Accord EXL V6 has almost 300000 miles on it and it runs great. Thanks to Johnny Willis and his excellent mechanics especially Sean.

I have found Pearson Honda provides the utmost in customer service! I'm a long time customer and am happy to recommend them for all your automotive needs!

If there was a no stars option, I would most certainly select it. I took my car in on Monday for an overall check after not driving it for a while. I dropped it off promptly at 7am. I received a call back at about 8 with $1600 in recommended services. At which time I told Scott to preform one and I would call him back on the rest. I called back to Honda, not one but FOUR times leaving 2 voicemails. After not hearing back from Scott, I decided to go to Honda and retrieve my car at 4 pm on Tuesday. Upon arrival - NOTHING had been done to my car, not even the one thing I authorized. Scott informed me, he was waiting for TWO days, for me to call back. Guess it never registered to Scott to call me back. In either case, I will never return again. I have an older Honda and all my mile maintenance services were previously preformed there. They have lost a loyal customer. And let's not mention the $1600 in services - recommended cause they weren't able to find them in my records - not because I truly needed it.

Charles was great! My husband and I were very pleased with the level of customer service we received. We will definitely recommend him and Pearson Honda to friends and family.

How do you not give customers a full tank of gas after they buy a car from you?

Troy was great! He was our salesman and he wasn't pushy or rude at all. He was very informative and knowledgeable. We loved him!

I recently brought my CRV to the service dept because the panel showed oil level at
15%. I had never seen that before and knew I had an oil change not too long ago. Got kinda nervous. Brought it in for that and also state inspection. Was told the message was just according to time from last oil change and not level of oil. Apparently, when my last oil change was done, that sensor should have been re-set. Because of this error, I was given a free oil change. I did not have to wait long for the service, and everyone I encountered while waiting was very friendly. I also asked my service writer to check my radio/phone set-up. He quickly re-installed the system and fixed the problem. I am always pleased with the courteous, timely service, and clean, accommodating waiting area. I really don't mind bringing my car in for service because I know I will get service with a dealership that cares.

I have been dealing with Pearson now for 3-4 years. I bought a new Honda Civic in 2011. The dealer that sold me the car was very friendly. It did not take too long to do all the paperwork and they had the car detailed and ready for me to pick up the next day. I take it to them for all my services. They are friendly when I make my appointments and really seem to want your business. People always ask me why I take my car to the dealership "They will rip you off." . Its not about that. Its about having something to fall back on. If you get your car worked on at an independent mechanic you may not get your money back or they may not work with you if they mess up your vehicle. With the dealership at least its a big company and you are more likely to be compensated if your car is messed up when they repair it. I plan on keeping this car for a long time but if I ever need another it will be a Honda from Pearson.

Just bought a 2011 Honda Pilot from here, and I had a fantastic experience! Very easy process and quick. Had a wonderful salesman Frank Goodman who helped me with my purchase and very friendly. I highly recommend coming to Pearson Honda for your vehicle purchase, you won't be disappointed!!!

I ve been coming here for a few years now and they have the best service center here in Richmond for sure. The service agents and technicians work hard to get the job done right.

Love this dealership, we only purchase from them now

Fast service. Great customer service. Even washed my car.

Excellent service! From Christ Arnold! and the service team!!! Very nice atmosphere!
Thanks and very appreciative!
Supoj Chuasiriporn

Couldn t have asked for a better experience! Tex & Mark went out of their way to make it a great experience! Absolutely love my new car!

Excellent dealership and service. This is the 3rd vehicle my family has purchased from Pearson Honda and I will be back!

WOW where do I start? I had been in contact with the sales associate Cindy Radford about a used Honda Odyssey van they have for sale. She described the vehicle as "looking brand new on the inside and out...just like any new Odyssey we have on the lot". She even sent me a few pictures that she took with her phone. She wanted me to hurry up to look at it because when they get a great used Honda Odyssey van in like this they do not hang around long. My husband and I took off from work yesterday early..made arrangements for our daughter to stay with someone and drive the HOUR AND A HALF to look at this van with the intention of buying it. When we arrive and she gives us the keys to go outside to look a the van I thought there was a mistake. There was no way that this lady let my husband and I drive that distance and the van staring back at me has major damage behind the drivers side tire and has been keyed in the other side. She explains when she pulled the van up beside the dealership that it did not look like that and goes to get her manager. I am thinking ok maybe someone sideswiped this car in their parking lot and did not tell them. My husband being an Engineer on a Menhaden boat does have some knowledge of how things work and took one look at the rust building up around the damage and calls b/s on the fact that this just happened. The Used Car manager Mike comes out with this blah blah story about how he has only been there for two weeks and wants to make it right. He suggest we look at another van they have. Thirty five minutes later they are still looking for the keys to "the other van". We left. Lesson learned. Now here is a lesson for you.
1. Do not lie to customers.
2. Do not try to pass junk off as being "certified"
3. Teach your salespersons to always have a back-up vehicle ready to go if what your customer came to look at does not work out. Thirty five minutes looking for the keys is someone pulling out of the parking lot.
This place is a joke along with the personnel. My advise is to keep driving to the next dealership. I would not believe a word these people say.

Sheila E. Balderson
Warsaw, VA
#shouldhavejuststayedlocal
#don'ttakeacountrygirlforafool

Clint Davis has been the greatest help anyone can ask for. He is the only one in the whole service department that knows what is going on. He has made sure our experience at Pearson Honda service is wonderful and worth the wait. I would not recommend anyone else when going to Pearson Honda service but Clint Davis. THANK YOU FOR ALL YOUR HELP!!!

This was my first purchase from Pearson Honda and the entire experience was absolutely amazing. Tristan Delano was such a delight to work with. I was very intimidated by the entire process but he made it a comfortable and enjoyable one. He was friendly, personable,knowledgeable, willing to answer any questions I had, and went above and beyond by picking me up at my home to get my new car! I am very pleased with the vehicle but more so with the customer service displayed by Tristan. I cannot express how thankful I am to have had such a wonderful experience purchasing my first car.

Pearson made the car-buying process easy and pain free. Tex was knowledgable and thorough! I had a great experience.

I love Pearson Honda service! They are so accommodating with last minute appointments and they make waiting for services and repairs more than comfortable. I have never been loyal to a dealership for service, but Pearson has changed my mind about that--I trust them. And, they are super nice to my dog.

The process was easy and the staff easy to work with. They had my vehicle ready when I asked them for it. I do like having chat and text available as well!

I worked with both Scott and Brendan at Pearson Honda on a 2018 Honda Accord sport and what a great experience. They were great to work with and made it very easy. Thanks to you both and your team.
-Churchill G

I have been in need of a reliable vehicle for some time. I found a listing on the Pearson Honda site that looked excellent and fit my budget. Tristan Delano was my salesperson. From the time I submitted my contact inquiry online to the time he handed me my keys, he was courteous, knowledgeable, and willing to answer any question I had. He made the entire buying experience so easy. He is a gem and definitely deserves 5 stars! I LOVE my "new to me" Honda Accord and will definitely be back for any future car needs. Thank you Tristan and Pearson Honda!

Worst customer service!! Every time I bring my vehicle to the Midlo location, the service dept are unprofessional and appear to be aggravated. I bought my vehicle here and I promise I will never buy another one at this location. Management should do a better job.

My boyfriend and I went to this Honda dealership on Friday, and not one sale associate approached us. My sister had bought a car from here once and told us about her bad experience but we decided to give it the benefit of the doubt. He had been pre-approved with a bank to finance a car, and had been looking around. He had gone to a few dealerships throughout the day and at every place they approached him kindly, and assisted him wonderfully. We finally approached a sales man that was sitting down who was very kind in helping is, but didnt really seem like assisting. It was disappointing having such an awful experience having the sales associates just standing there not wanting to get a sale.

Always a great experience! I get helped right away and never have to wait long for my services I have done on my car.

unfortunately had a pretty negative experience at pearson honda. i chose a car that needed to be inspected, and was led to believe that the inspection would pose no problem. spent over 2 hours waiting on financing approval. the next day i m told that the car cannot be repaired and sold. then the salesman tried to sell me a car that cost 70% more. overall a frustrating waste of time.

My husband and I had an incredible experience with Pearson Honda. We had a beyond incredible experience with their sales associate Charles. After needing to replace our car after it was totaled in an accident we went to a ton of dealerships looking for the perfect fit for our family. We had zero luck finding what we were looking for which led us to Pearson Honda. After giving them a call we found finding our perfect new car with their sales associate Charles a breeze. He was professional, kind, and knew how to find us exactly what we were looking for without going over our budget. Every time I had a question or needed to speak with them regarding financing or the car itself Charles was always available to answer our questions and truly treated us like we were his only client. I would recommend Pearson Honda ESPECIALLY Charles to anyone looking to purchase a vehicle. I truly wish we would have saved the headache from the other dealerships and started off at Pearson Honda.

Everyone was super nice in a warm genuine way. I liked that when picking up my car someone drive it into the service bay. Over all y all were pretty classy!

The experience was relatively painless. Frank was great and very helpful. I would buy from him again.

We just bought our fourth car from Butch Bowler. Butch is great he always has a smile on his face, has a very relaxed attitude, and is extremely patient when I ask lots of questions. I m hoping we won t need to purchase another car any time soon, but when we do, we ll go to Butch.

I had an outstanding car purchasing experience at Pearson Honda. Joe England was our sales consultant and was courteous and patient throughout the process. When we decided to make the purchase Phil Kelsey handled our financing details with ease, making what I expected a complicated transaction simple and stress free. After shopping around I haven t found another dealership that has delivered on their promise of customer experience more convincingly than Pearson Honda. The efforts of Joe and Phil made the car purchasing experience easy and fun.

LacyMae F. made the buying process smooth and pain free!

Great service, friendly staff and salesmen, over all great experience. I recommend Nathaniel Jones if your looking for a great salesman

Got a new CRV last night with the help of Krystal Howard and Josh Blizard. They both went out of their way to help us in any way they could, answering questions, explaining options, etc. I find many salespeople to be annoying, but these two were great! If you're looking for a new Honda or even a used car, go to Pearson and ask for one of them. You will be very glad you did.

Excellent service from Brenden! He just made my car buying experience a pleasure. Very informative & helpful, answered all my questions and went the extra mile. Thanks Brenden, I truly appreciate your help w/ this.

Pearson Honda made buying a new car a refreshing and painless experience. Thank you for all of your help in this process!

Best place to buy a car. They are helpful and they will work with you with what you are trying to spend on a vehicle. The staff members are friendly.

I bought my Honda Civic from Pearson Honda several years ago now, and most of the maintenance work I've gotten done at their service department. I have always felt like they were being honest with me and giving me a fair price (based on google research). The most recent time I was in there one of my maintenance minder codes came up that was going to be the most expensive part of the work I needed, but they told me that I'd had that work done recently enough that I didn't need it again. They could have easily just taken my money and did the unnecessary work but they didn't. It's this kind of honesty and customer service that keeps me coming back, and when I'm ready to get my next car, the first place I'll come to is Pearson Honda.

Bought an awesome used car from Scott Reyes! New and affordable!

My experience at Pearson Honda was terrible. The salesperson had a really bad attitude especially when I told him that I needed to think more about buying a vehicle. He was not understanding about my opinions and he walked off from me in the middle of our conversation without even thanking me for coming in. WILL NEVER GO BACK AGAIN... not even to have my car serviced!

Leaving a unsatisfactory rating because of lack of dealer communication. Purchased a vehicle three weeks ago that the ball known as the financing deal got dropped on. Drove the truck for three weeks before I had to go out on my own after being told they wouldn't pick up my loan and in 5 minutes had a check from Virginia Credit Union and got 3 points cheaper on the interest than Pearson was offering as "their best deal." Regardless, you all have the check, and I am waiting on a refund from the dealer for the GAP from the original deal that did not go through. You have a certified check from a reputable bank, why can't you issue me my refund. I'm waiting on a call back response but this is the WORST HONDA dealership I have ever dealt with when it comes to tomfoolery. I plan on having friends leave at least a 1 star review everyday until I receive a check in my mailbox for the $700 over payment.

I purchased a 2012 Tahoe and Peasrson did an excellent job of getting everything taken care of on it. Thank you Troy Bell, Charles Carr, and the used car manager. I will be back.

I purchased 2 cars at Pearson, my mother and father, over the years, purchased at least 3-4.
I use Pearson to service my cars, they always fix it the first time, they assess the problem, ring with an estimate, and if the repairs are going to be expensive, they tell you what might be put off, and for how long, if you need to save a few pennies.
I will buy my future cars here, and will continue to have them provide service.
I will probably continue to have a complimentary coffee and fresh morning donut whilst waiting!

Service was exceptional up until I got behind the wheel and ready to pull out into traffic when I techs there was a blinking warning message right above my steering wheel warning that there was a battery issue involving my key fob. Just wondered why the tech nor service advisor noticed it blinking before I was advised the car was ready to drive. So I will be returning approx.Mon. at noon.

The Service Department is fantastic!!
As always, I was greeted as soon as I drove in. The check-in process was quick and efficient. When scheduling an appointment, they always give an approximate, realistic wait time. Typically, they complete the work well within the time-frame given. Today was no exception. Everyone was courteous and respectful. After checking out, I was shown to my car (which was taken through the car wash). The "finishing touch", the gentleman opened my door for me and wished me a good day.

Amazing service and staff. I am definitely buying our next car here! Highly recommend them.

Great service as always! Johnny Willis provides excellent customer care, and his service advisors are attentive to the customer. I will continue to make vehicle purchases from Pearson Honda due the great service provided by Johnny and his team. Cars may be sold in the showroom, but repeat sales are made in the service department. Thanks Pearson Honda!

Pearson always does a great job on my car and the service people I've always been very helpful. Highly recommend

Troy was my salesman. I loved how straightforward he was with the whole process, I never felt pressured or manipulated in any way (which is so refreshing)! They worked hard for me and found me a car that I love and financing that fit my budget. My experience with them was the best I've ever had buying a car. They have definitely earned a customer for life!!!

I Have Had My Honda Odyssey for five years and Pearson Honda on Hull street is my dealership I have had nothing but good experiences every time I have my van serviced

Started car shopping a month ago because my current car was no longer fitting my lifestyle or budget...and saying I went through hell at other car places would be an understatement. Pearson is 100% easier to work with than all the other dealers I've had to struggle with previously, and will definitely return when I am ready to get another car! I really should've known to stay with Pearson Honda since my whole family gets all their cars from this location too and have never had an issue, they've always gotten a better deal financially, and don't leave emotionally drained. During my experience here I worked with Troy Bell and he was a great sales guy who really listened to me, he was always available, and overall helped calmed my car buying rage after being burned by several previous car dealers. Rick Overby handled the financial side and was amazing too. Financing is usually a nightmare and money is a sensitive topic, but he really listened to my budget goals, thought ahead, never judged, laid out all my options without being overly opinionated (thank god), and never once tried to force dumb finance "policies" that other dealers make you feel guilty about. Overall, just go here. It's a million times less annoying and actually kind of exciting! I finally found a car I love to drive :D

Great experience buying a 2018 Honda Pilot! Greg Gohlke was so knowledgeable and made the car buying process a breeze. I highly recommend Pearson Honda.

Very efficient & took care of extra problems, very pleasant people to work with.

Met all commitments and offered good pricing on what needed to be done.

I had a great experience buying a car here! Great service by Troy Bell and it was a super easy process. Definitely recommend!

good cust service i had a few problems with a car that i purchased had to return 5xs for the problem to be fixed hopefully the problem is fixed

Zack was knowledgeable helpful and gave his full attention to my concerns.

Great experience with sales and service. We will definitely be repeat customers!

I have never written a review for an automobile dealer, but I feel I really need to let everyone know about my recent amazing experience purchasing a new SUV at Pearson Honda in Midlothian. Over the past 20 years, I have purchase 5 new vehicles and each time before I was disappointed with the whole car buying and negotiating experience. Mr. Charles Carr at Pearson Honda provided a completely different experience and I highly recommend anyone looking for a new vehicle to go see him before buying a car somewhere else. From the moment I met him on the lot, he was extremely courteous, professional, and treated me with respect. I explained to him that I was not sure I would buy a vehicle, but wanted to look at one, test drive it, and find out what the bottom line was on the vehicle price. Charles thoroughly answered every question I presented about the vehicle, to include my inquiries about how his Honda SUV compared to similar vehicles from other manufacturers. I never felt an ounce of pressure from him to buy a vehicle and when I mentioned I might look at other dealers for a similar vehicle, he said he understood my interest in getting the best bargain. Having done a lot of research and comparison shopping at other dealers, I truly appreciated being presented with what I knew was a fair price without a lot of haggling. While I don t expect to be looking for another vehicle in the near term, Pearson Honda will be my first stop when I am. The new SUV is great, but the service at the dealership, especially from Mr. Carr, was the highlight of my experience.

Thank you for fixing my car so fast! Everything is great!

Fantastic buying experience. Jason was all around great to work with. He was quick to respond to all of my questions and helped facilitate a great deal.

Would buy again from Pearson Honda!

They did great work and provided a free car wash. More expensive

Absolutely a wonderful place to buy a Honda. The personnel are great!!! Big shout out to Nate for helping my purchase go smoothly! This is my second vehicle from Pearson Honda, I recommend if you are in the market for a Honda, this is your dealership.

Purchased a 2015 Civic SE / Greg Golke was the salesman that assisted me / Quick, hassle free transaction; took less than 2 hours to finalize everything. Greg was patient, understanding, and willing to discuss any concerns I had with the vehicle. He is very well versed on Honda's products and provided valuable information during the test drive.

Great experience, will comeback for another Honda in the future!

They had what I wanted and gave me a good deal. Greg is an outstanding salesman. Because of time constraints, I had to leave the dealership as soon as the paperwork was complete so I came back a few days later for a complete orientation about the vehicle and Greg took time to go through it with me. Great experience all around.

Best dealership in the Richmond Area for service. Very helpful.

Frank Goodman is the best!!! He really took care of us!

Service department was great. John H was very helpful and kept me informed.I got a few prices from the chain repair shops.I talk to John H saved me $300.00 come to find out other places where going to charge me for parts that was not needed. Got car car back on time and also washed the car. Thank you

I love my new 2018 CRV! I recommend anyone that is interested in a Honda vehicle to visit Pearson Honda. The General Manager, Keith Hightower, readily jumped in to help find the vehicle I was interested in. Shawn Snider, my salesman, was very patient with all my requests & many questions I had. He went over & beyond to please me! If you want to work with a great Team that is there to work for you & put you in the right vehicle visit Pearson Honda on Hull Street in Midlothian, VA and ask for Shawn Snider; he will do the best to help you out!

We had a great experience working with Pearson Honda on the purchase of a 2017 Civic EX-T. Our sales rep, Scott Reyes, was excellent to work with. He provided us with all of the details we needed to make the right decision, and didn't put the pressure on us while we did comparison shopping at other dealerships. Nothing could beat the features of the Civic and the experience of working with this Honda dealership. I look forward to working with them again in the future.

Love the service department at Pearson Honda. They are great!

When I initially arrived, it took a little while for a sales person to help me, as a few said they were already waiting for customers, but still appeared to be sitting idle. I was able to work with Daniel Jackson, and both he and Scott Reyes are very pleasant and easy to work with. They both tended to my family and I very well when purchasing my Civic EX-T and answered my questions confidently and informatively.

I saw the vehicle on auto trader and was curious why Pearson had a 1997 Nissan in inventory. Charles Carr contacted me and I set up an appointment. He was courteous and inviting and made me feel welcome. The truck was in great shape and quashed all of my fears making the buying experience efficient and pleasant.