WOW where do I start? I had been in contact with t...

WOW where do I start? I had been in contact with the sales associate Cindy Radford about a used Honda Odyssey van they have for sale. She described the vehicle as "looking brand new on the inside and out...just like any new Odyssey we have on the lot". She even sent me a few pictures that she took with her phone. She wanted me to hurry up to look at it because when they get a great used Honda Odyssey van in like this they do not hang around long. My husband and I took off from work yesterday early..made arrangements for our daughter to stay with someone and drive the HOUR AND A HALF to look at this van with the intention of buying it. When we arrive and she gives us the keys to go outside to look a the van I thought there was a mistake. There was no way that this lady let my husband and I drive that distance and the van staring back at me has major damage behind the drivers side tire and has been keyed in the other side. She explains when she pulled the van up beside the dealership that it did not look like that and goes to get her manager. I am thinking ok maybe someone sideswiped this car in their parking lot and did not tell them. My husband being an Engineer on a Menhaden boat does have some knowledge of how things work and took one look at the rust building up around the damage and calls b/s on the fact that this just happened. The Used Car manager Mike comes out with this blah blah story about how he has only been there for two weeks and wants to make it right. He suggest we look at another van they have. Thirty five minutes later they are still looking for the keys to "the other van". We left. Lesson learned. Now here is a lesson for you.
1. Do not lie to customers.
2. Do not try to pass junk off as being "certified"
3. Teach your salespersons to always have a back-up vehicle ready to go if what your customer came to look at does not work out. Thirty five minutes looking for the keys is someone pulling out of the parking lot.
This place is a joke along with the personnel. My advise is to keep driving to the next dealership. I would not believe a word these people say.

Sheila E. Balderson
Warsaw, VA
#shouldhavejuststayedlocal
#don'ttakeacountrygirlforafool