Salesperson Brenden Young made my car buying experience easy and enjoyable. Brenden was always available to communicate and was flexible throughout the process. My complicated schedule made it hard to get everything done, but Brenden kept me informed and was responsive when I was available. I couldn't be happier with my car and would recommend Pearson to anyone in the market.
I had a wonderful experience came in for an oil change and that went well but after I left the shop my car gave me problem called the shop and they took action right away they payed for the tow truck and corrected the issue.Pearson honda will always get my business.
Another incredibly easy lease transaction with Pearson Honda! Tex, Joe, and Leah were great to work with as I leased my 6th (!) Pilot. Great, personal service. It s what has kept me with Pearson for 20 years.
Not all staffs are wearing mask, endangering customers wellbeing.
Greg and Scott worked as team to find the best deal on a civic. This was my third civic from Pearson. No pressure just professional.
I purchased a new Honda Insight about a year ago. The sales team was quite good. I've only had one issue with my car. When I took it in for the repair, everyone was polite and helpful. Service was first rate. Given my experience with car dealerships, this was an unexpected pleasure. I'd recommend Pearson to anyone.
The BEST dealership around!! From Parts to Service to Sales to Cashiers, Pearson knows how to deliver the best customer experience! A++++++
Nice Honda dealership. Clean and the people are quick to help you. They will drive you home while your are getting your vehicle serviced and return it washed. If I haven't already bought my Honda,I would of bother it there. Convenient and easy to see inventory will leave you with no quess of what they have in stock.
Great buying experience, easy stress free. As for my sales rep Charles Carr, thank you for being so helpful and professional.
Car taken in at time of appointment . Fast friendly service
I'm very impressed with this dealership. They met and beat the price quoted from other dealerships and provided high quality service. I worked with Don Young and Charles Carr who were both very friendly, kind, and personable. They did not have the Honda civic in the color I wanted so the manager pulled some strings and got it there the next day. I could not have had a better experience!
Krystal was amazing, she made this the best car buying experience. She put other dealerships to shame, and we shopped around. Can not express how much easier she made the purchase of our new car! High recommend Pearson and Krystal in particular.
Terrific service department...dealt with 3 different employees, all very friendly and professional. Cannot say enough positive things about Pearson Honda service department.
We got a Great Deal on a pre owned vehicle it Pearson Honda!! Our salesman Troy was a breeze to work with and Rick in the Finance Office made our transaction Quick and Easy, Thanks!!
Everyone with whom I worked at Pearson Honda was friendly, helpful and cared about my requests. I brought my Honda CR-V in for yearly inspection. I had a couple of questions, they were all answered and my car was washed!
Thanks for a nice experience!
Elizabeth
I had such a great experience at Pearson Honda off of hull st! Mr. Don Young was absolutely outstanding and very very helpful in purchasing my new beautiful car! He s probably the best car salesman I ve ever had. I definitely recommend going to him if anyone is looking to get a car with Honda.
Sincerely,
Daija Melvin
I ve had all my Hondas serviced at Pearson s over the years and the work is always done right, quick and at a fair price. The service department is the reason I go to Pearson. (However I bought my last Honda at another dealer. Better price and no wheel lock add on profit booster!) Service 5 stars! Sales.. well...
I recently bought a car at Pearson Honda hull street from Shawn Snider. He was great to work with, very knowledgeable and honest, explained all the features to me in great detail. Really he did everything I expected and more. I will be back to see him when my wife is ready for a car and will recommend him to anyone in the market for a new or used Honda!
I bought my Honda here and have been getting service provider a decade. Always very happy with the customer service at Pearson Honda. I will consider another Honda for my next vehicle.
Awesome buying experience at Pearson. Their prices were competitive with other area Honda dealers. Also, they have a large inventory. Finally, the time spent completing the transaction with finance manager was the quickest and easiest I've ever experienced. I'll definitely do business with them again.
I am very impressed with the quality of service from this dealership. They almost always make time available (although it can be tougher on weekends). Their service is top notch, especially for those with Hondas.
Every so often I end up paying much more than I expect here, but it is always worth it. One time, I had a flat tire and instead of just sealing it, they recommended replacing 2 tires, which made me question them, but the nail was in the corner of the tire and was not safe to plug and of course it is better to have parallel tires have the same wear. So they were right in keeping me safe.
On a second trip, they noted that I had to have my transmission fluid changed, and that upset me when I researched it and found out that my mileage was half of what was recommended for this maintenance for my car. But then on further research, it turned out my car has a transmission issue and should be changed twice as often. They were correct in keeping me safe. And their cost was average for the work.
So in short, this is a great dealership, and I will continue to go here. Plus a free car wash!
Great communication. Loved the txt option. Appreciate car wash. Vacuum would have been nice, haha
Pearson Honda and salesman Don Young have excited all of my expectations about the car buying process. Educated me on the process and my new vehicle. I never felt pressured to make this purchase. Go to Don because he is more than a salesman and treats you as a friend before all else. Thank you Don for making my dream come true with BLUE DREAM !!
My car buying experience with Tex Haley at Pearson Honda was awesome! He did an outstanding job. Would buy another car from Pearson and Tex!
Do not recommend. Customer Service is lacking. Made an appt to see a specific vehicle. Drove 40 minutes out of my way.(the other side of the river). Asked for the salesperson with whom i had emailed. She appeared with another salesperson and handed me off to him. She wasn't interested and barely introduced herself. My new salesman asked what bought me in, I told him and he went in the back. Reappearing less than 2 minutes later, he says the vehicle has been sold.
really? and you couldn't have contacted me to let me know? So i spent almost two hours in rush hour traffic for a car that was already sold? Oh, ok. He took my name and number in case the deal falls through.
Don't worry.. I won't be back.
My wife and I just purchased a vehicle from Pearson Honda and our salesman Greg Gohlke was very professional and knowledgeable. Greg was very patient as my wife and I narrowed down our selections. He went above and beyond to make us feel like family. I would highly recommend and use Greg again in the future.
10/18/2019 - my wife and I just purchased our second vehicle from Pearson Honda after our car was in an accident. I went back to Greg Gohlke because he did a great job almost two years ago with our Pilot. Once again he did a great job in getting us into another vehicle. Thanks Greg for all of your hard work and great customer service.
Have purchased four cars at Pearson and always had great service. Service dept. always helpful and parts dept. helpful. Coffee in waiting room : )
**UPDATE**
Though the sale was painless and honestly pretty great, the service department was not able to give the same customer service I initially received.
I dropped my car off around 3:30pm one day for an annual inspection and oil change - everyone was kind during drop off. They told me I needed to call before 6 to pay for the service over the phone if I wanted my car back the same day. Okay, no problem. I went to a doctors appointment while I waited, I received a voicemail while there to pick up my car and tried calling back. However no one from your service department answered the phones from 4:30-5:50pm, and proceeded to ignore the poor front desk lady when she tried transferring me several times. She attempted to transfer me to direct lines, where people answered and said "they couldnt take payments over the phone". She even put me on hold to physically walk to the service department - who gave her the okay to transfer calls, but didnt pick them up when she did it.
When I got there, there were maybe 2 or 3 people left who were obviously very ready to go home. I understand walking in 5 mins before closing the department is not ideal, but the attitudes were not needed. I didn't receive a follow up or any paperwork, but a receipt after taking my payment. I then started to walk away when someone asked me "who sent me over to them", I responded by accidentally saying "the service dept" when I really meant the front desk. Someone then yelled at me from another room and said "we are the service department, bye!". Which I found extremely uncalled for. I think I'll look into other hondas in the area to bring my car to from here out, since it just doesn't seem that this one really cares too much about being respectful.
FIRST REVIEW:
I had been in the market for a new car for a few months now, and had been intimidated by the entire process since it was first time buying a new car. I ran into the problem at other dealerships with salesmen trying to over-sell me things that were out of my budget, or some didn't take me seriously because I'm a younger buyer. After seeing me stress about my previous vehicle, my trustworthy mechanic over at Forbes, recommended that I stop by Pearson Honda since they've been known to take care of their customers.
I had originally requested info online, and was lucky to be paired with Josh for a follow-up. Again, this being my first time purchasing a car, I walked into the dealership feeling pretty intimidated. Josh took the time to listen to any questions, requests, or concerns that I had, and worked with me to find reasonable solutions without making me feel rushed or stupid. He made himself easy to reach, so I was able to text him my ridiculous amount of questions at any hour of the day. I enjoyed how laid-back and casual the entire interaction was - it made the process much easier. I met with him three separate times before actually purchasing, and I appreciate the patience he put forth to working with me. In addition to putting up with me and my questions, he also went out of his way to find and transfer the exact color and model I wanted.
Overall, I had a five-star experience at Pearson Honda. I cannot think of a single thing that I had wished went better, and I'm glad to have worked with Josh these past few weeks. Since Josh was kind enough to give me his phone number, I'm sending over literally everyone I know who is in the market for a new Honda. Thanks again for making this "first experience" painless! :)
Charles Carr and Pearson Honda made our car buying experience easy! With a 1 year old and having to spend a little time on the road to get to Pearson, Charles understood our situation and made sure to maximize our time. He was responsive whether by phone, text, or e-mail. He assisted in our financing documentation after an error in the system left things incomplete and ensured our documentation was ready before final purchase. Altogether it made the process run easily and quickly. He and Pearson were excellent to work with and we are very appreciative of that. We highly recommend checking-out Pearson Honda and Charles Carr next time you are in the market for a vehicle. We love our CR-V; Thank you again Charles!
I was about to give up going to deal to deal, when I made the last stop to this hull st Hondas. Every place I when there we're nice to, but they're trying to sell me different types of van then with i wanted or need it (,like they're going to make a payment on it)I keep telling everyone that we have young daughter who has autism, she is not strong enough to open the door, so I need power door, they will said I understand, but keep recommending one or offering with they thing I should buy!!I was at West broad st Pearson Honda to.i tell you what!!there's big difference hull st Hondas vs west broad st Honda even though it own by same person.( Excellent experience)that money can't buy,and respect that person gives you its sincere ,not lip service. That's with i got from ( Mister Down young).I told him things I need and he when above and beyond for me,no drama,he treated me like my father would have. just nice men,not typical sell person I been dealing with .I told everyone about him,and Also Joe Jackson, he was so funny!!just good,genuine nice guys. I know this was long, but I wanted to let everyone know how nice this guys was,especially now day!!thank you so much for your exceptional kindness Mister young,and joe!!
Waylon has been our service advisor since forever and he is always on point.! Prompt, courteous, and to the point... The parts department, oh where do I even start.? Those guys are fantastic.! Especially that young fella Ben. From replacement key fobs to transmission fluid this Ben guy doesn t even blink... Excellent group of folks, Pearson is very fortunate to have them.!
I have enjoyed the friendly staff and thorough service of Pearson Honda. I live closer to another dealership but prefer driving the extra miles to have Pearson maintain my vehicle. Haven't bought a car here yet though.
Gave the coupon without my daughter asking and she was in and out in no time.
Service department was very courteous.They got me in and out in a timely manner.
Had a great experience buying a new car from Pearson. We are returning Pearson customers because of a great experience with another Pearson dealership.
+1 for Greg Gohlke as our salesperson ... very knowledgeable and easy to work with. We were treated fairly and will definitely be back again.
Our car buying experience was smooth and painless. We communicated several times with Brenden via email. At first we were just gathering car information but eventually we were quoted a price on the car we wanted. It was quite competitive, so we bought the car from Pearson Honda. Brenden and Eric were very accommodating and extremely pleasant. Everyone at Pearson Honda is always friendly, helpful and very professional.
Shawn was awesome! Loved the experience, highly recommend. Drove past another Honda dealership to do business here.
Pleasant shopping experience. Did not buy from here though.
I loved working with Pearson. Everyone was very friendly and did everything they could do to accommodate me. I believe the only downfall is the website. People want to know the price of a car before wasting time to go see/leaving personal info to see if it s in their price range. I hit the unlock price button and filled out the information but didn t receive a price. It says unlock price So that s what I expected. Sean reached out numerous times before I was able to get there to actually look at the car. The website glitch definitely does not reflect poorly on the folks who work there. Daniel was also great. It felt like I was speaking more to a friend than someone pressuring me into buying something. I would recommend Pearson to anyone.
Shawn Snider is the best! He thrives in customer service and we have purchased two cars from him. Thanks and keep up the good work!
Thanks to Shawn and Carla, we had a great experience today at Pearson Honda on Hull Street. Even though they were quite busy we made it through our car buying experience with ease. Shawn Snider helped us find the perfect van for our family and worked with us on a great price as well. Carla helped us with financing and made the process short and sweet. We will definitely be returning to Pearson Honda on Hull Street for our next car purchase. Thanks again!!!!!
I visited over 9 different car dealerships and some of those dealerships more than once and at the end my wife and I purchased a vehicle from Pearson Honda. We met Scott on a Saturday morning 8/25/18 and he took us for the test drive and explained the features of the vehicle - we decided to purchase the vehicle on 8/26/18 and Charles helped us through the paperwork and prepared the vehicle for my wife to drive home on her birthday! The only thing WE can say about Pearson Honda is the customer service we received from them was GREAT! We met with Robert and he also gave the same GREAT service. Yes I would recommend Pearson Honda!!! Thank you again Pearson Honda for making a great birthday present for my wife!
Awesome service dept!!! I have 3 Honda's under recall notice (total of 8 recalls!!). Pearson Honda is closest dealership at 30 minutes away. Their service dept worked with me to get these in 3 consecutive days so I could just swap one in, one out each day. And their service dept is streamlined to give prompt and courteous attention each time!! Thanks team!
This was the best car buying experience I ve ever had. Thank you everyone who made it so wonderful!!!
I have my Honda Odyssey service here on a frequent basis. Very satisfied with customer service and quality of work.
Awesome place to deal with, i wasnt jerked around and as much shopping around i did they came of the price instantly to what several other dealers quoted me but had to haggle. I even upgraded from the original mofel. Theo was a great guy to deal with highly recommend it, even financing. They asked if we wanted extended warranties etc but when i said no they didn't push it like the last 2 new cars i bought. Great service
Troy Bell made my car searching experience enjoyable. Because he was efficient and knowledgable, I wouldn't hesitate to recommend him (and Pearson Honda) to anyone charged with the daunting task of finding their next vehicle. More importantly, he made me feel like I was a member of his own family- that type of service in this industry is worthy of high praise!
Awesome service today. Foglights stopped working. Cause was disconnector came lose and may have happen at time of installation. Give all stars to both Waylon Lloyd and his team. Well done
I have used Pearson Honda for all my Honda Pilot service including the 100k. They are always accommodating and reasonably priced on my opinion. I have also recommended them to an out of town visitor with a mechanical problem that they fixed quickly and properly.
I had a great experience at Pearson. They handled my recall quickly and pleasantly. The customer service was particularly good, Scott especially. Would recommend, and would go back.
Outstanding service. Don Young is a great ambassador. We liked the respectful and personal approach to the sale.
I am not fond of going to dealerships, but I heard good things about Pearson Honda so I decided to go in for service on my 2006 Honda Civic a couple of weeks ago, before I committed to getting service done on my car, I first wanted to get some questions answered, I went to numerous service writers and most of them could not answer the question I had about my car. It was not a difficult question, I merely asked, "what is the benefit to using full synthetic oil over natural or a blend?" None of the service writers could answer the questions. I would have expected a great deal of automotive knowledge from at least one of them, but no, that was not the case. I hesitated whether I wanted to get service done on my car or not at this place after this experience. I held off on service and I decided I would just do the oil change myself, I went over to the parts department and asked the same question to what appeared to be a fifteen year old. The boy answered my question immediately without hesitation. He explained the benefits of Synthetic and Natural oil and also explained to me that as long as I put the right weight of oil in my car, it technically should not matter what kind I use. He then told me how to read a bottle of oil. I had no idea that the "W" in 5W20 stood for winter. But he did not just tell me that, he explained what it meant. After talking to this boy, I as an adult now feel more educated about the simpler things in a car like motor oil. I then decided I would change the oil in my car by myself and after finally getting around to doing it today, I feel totally confident in the work I did, I am now ready to take my civic on a long trip. I do not know how to rate this because, I feel that at least one of the adult service writers should have been able to answer my question, but they could not, so thats a negative. But on a brighter note a Most-Likely part-time boy had more knowledge about a vehicle than any of the service writers did, so for that I will give this 4 stars.
Pearson Honda is a class act. There customer service is second to none.
So I sat and waited 3 hours for an oil change. They came up to me after waiting 3 hours and told me they just started the oil change. And now I ve waited another hour and a half for the oil to be changed. NEVER IN MY LIFE have i waited for more than an hour to get it changed. Would ve gone to jiffy lube for 1/2 the price of the service and 1/10th of the waiting time. Absolutely horrible experience!!!
Pearson Honda is my favorite place to have my Honda serviced. The people are friendly and professional. They will treat you and your Honda right!!
It was a great buying experience.
Totally 4-5 hours and that s all it took to finish the deal and pick the car.
Charles Gaskins was my salesman and he was so kind to answer all my questions and do the needful.
I would suggest anybody to buy car from here. Quality car and flexible negotiations. No pressing extra stuffs.I thank everybody who helped me in this buying process.
The service was great but I was told I needed to leave the vehicle for the day. I live about 20 miles from the dealership and typically would wait for the service to be completed. I dropped the vehicle off the night before. They called me around 9:30 AM the next morning to say the vehicle was ready. Other than the two trips required the service was what I expected at a reasonable cost.
Just purchased a Honda Ridgeline from Troy Bell at Pearson. Very pleasant experience. Troy was knowledeable and honest. Very patient with all of our questions. No pressure; very helpful.
Greg Gohlke was amazing we would buy another car from him!
Leased a new CRV for my wife. Krystal Howard and Josh Blizzard were great. Very knowledgeable and personable. We ended up keeping them there very late due to the time we arrived at the dealership but they didn t try to rush us through anything. First time leasing and Josh did an excellent job of explaining and taking us through the process. Highly recommend both of them to anyone looking to buy or lease a Honda
My experience was the best I have ever received at Pearson Honda since I purchased my crv. I was told it would be about 30 minutes and I was on my way in 30 minutes!! Unbelievable the young lady that I delt with was super to work with and Scott was great to work with when the work was finished. Now I m just speaking for myself I had a great experience on the other hand as I was speaking to other people in the waiting room we re not so happy one man had been there for a oil change for over a hour, unacceptable since he was told 30 minutes. I feel that the service department needs to get a little bit more consistent with there times on in and out...I understand the service department doesn t make much money off of oil changes or under warranty issues but they should get paid top dollar for there performance. I respect the people that work on my vehicle and they should get paid for doing a good job.....
Great customer service. Walter Lanier was my sale rep! He was awesome. Very professional and knowledgeable of type of car I wanted.
This is the second time i purchased a car from this dealership and it was amazing as the first time. Mr. Charles Gaskins is amazing, very informative and friendly couldn t ask for a better salesman.
It was a pleasure dealing with Victor and Joe. No stress. Just the facts and we got the car we were looking for at a great price.
They eventually got me in and got my recall and recall light fixed. Good service but does take time.
I have purchased or cars there in the last six years. Always a great experience!
I appreciate the premium service my and my wife received from the staff at Pearson Honda. Frank G. was great; very sincere and not pushy. Tyler was really good as well;. Enjoyed doing business with both. Oh yeah, I almost forgot something. I got a great deal on a 2015 CRV.
Kudos to Pearson Honda; keep up the good work.
Dan
They where great got me In and out quick go see Jess she is great!!!!!!!!!!. They got a customer for life
We started out rough on this visit in that we were not approached on the lot while looking at the car we wanted to test drive or in the store when we went through the front door. People were all around including two receptionist but no one looked at us, much less spoke to us. We were there to buy, not look, so that was frustrating. We had determined to walk out and go elsewhere. Fortunately, Marty, the Internet Sales Manager, caught us just as we had hit the front door and asked if we had been helped. That is when the visit started to turn around. Marty sent Frank Goodman to work with us and Frank was great to work with. A real gem. He listened to us and took the time to explain the features of the 2018 Fit. He didn't try to steer us to another vehicle after he learned we wanted a small sub-compact because that is the size that the primary driver was most comfortable with. He took time to talk about the safety features as we showed interest in those. He made sure the test drive was a comfortable experience and calmly explained about the gear ratio, vehicle handling, and how the safety features worked in practice.
After we got back to the store we had determined that we wanted the vehicle. Frank, I am sure, sensed this and worked as an advocate for the buying process. We did end up home with the Fit and the overall buying experience turned out to be really good. Our three previous purchases have all been with Hyundai so this was a big change for us. Frank and the team made this a pleasurable buying experience and it all goes back to Marty approaching and talking to us. I don't understand how a customer can hit a lot and even the showroom without being approached but Marty's stepping in and honesty with us saved the day. Frank Goodman is a great person so if you can when you visit Pearson Honda, say hello to Marty and ask for Frank. Thanks!
Excellent service. Pearson Honda treated me extremely well. Very quick and easy check in and quick turnaround to fix the problem.
Probably the best customer service I've ever experienced.
Do yourself a favor... find another Honda Dealership. Pearson lacks integrity, and the service department is the worst. Though I'm no longer a Honda owner, I'd recommend Colonial Honda they're much more professional, and the sales team will try to find the best deals possible.
My total experience with the Pearson staff was excellent during my car buying experience. Bill Pearson my sales person was excellent, helpful and I would highly recommend him if anyone is looking for a vehicle. The finance manager was also excellent and very helpful. Nothing but high praise for everyone at Pearson. I would not go anywhere else for my automobile needs.
The Service Advisors are the best I've ever come by. Superior customer service and HONEST! I will not take my car anywhere else.
Recently had my car in for airbag recall. Was given a ride home by the courtesy shuttle and pick back up an hour later when my vehicle is done. Top notch greatly appreciated
My experience with Pearson Honda was exceptional as always. For many years my family has purchased our vehicles through Pearson Honda and this time was outstanding as per usual. My salesman Greg Gohlke helped me make the best decision for myself when deciding what vehicle to purchase. He was very informative when explaining the different features of the cars and i really felt like he had my best interests in mind. If you are looking to make a new car purchase, Pearson Honda is the place to go and Greg is the man to ask for!
I just purchased a new 2016 Honda Civic, and have nothing but great things to say about Pearson. My salesman, Fermin, was everything a perfect salesman should be and a definite asset to Pearson. He did not pressure me into spending more than I wanted and was very knowledgeable in every area, patiently answering any questions I had along the way. His energetic attitude made the buying process so much less stressful. He truly was just as excited as I was about purchasing my first new car! Additionally, Marty in Finance worked diligently with me to find a monthly payment that I was comfortable with. I would recommend Pearson to anyone who is in the market for a new or used car. Thanks for an easy, smooth car buying experience!
I just bought a new CR-V from Tristan and it was an amazing experience. He was very helpful and has always been willing to answer my question.
We just purchased a vehicle from Pearson. Greg Gohlke was extremely knowledgeable and a true professional. I would highly recommend Greg and the rest of the team at Pearson. Great experience.
I am happy with Pearson Honda, but after my inspection just found out that my Alternator has gone bad. Thank God my car took me to my destination, without a problem.
Great car, great price, great service. I shopped around and was extensive in my efforts. Pearson Honda was an outstanding dealership. They listened and there wasn t any high pressure sales. My wife and I highly recommend!
I m excited to have just bought a Civic. Thanks to Greg Gohlke for patiently explaining all the features to me! I would have been lost!
We recently bought a new Honda from Pearson. Our salesman Eric Gibson had so much patience with us and helped us find the perfect car for our family. It was a great experience and we are so happy with our purchase. I would highly recommend Pearson Honda if you are in the market for a new car.
Excellent customer service and the salesman that helped me, Troy Bell, was able to find me the perfect vehicle for my needs! He was super informative and personable. Made for a very pleasant experience.
Nate Jones was extremely knowledgable and he made the car buying process stress-free. He was excellent at explaining features and answering questions. The dealership is top notch, with what appears to be a very customer oriented service department. I highly recommend Pearson Honda, and sales person Nate Jones!
pearsonhonda.com
