Midlothian Honda Reviews

I bought a 2011 Honda Pilot from them in December of 2017. I got it for a decent price. They were very motivated to sell me the vehicle and made it easy for me. Fast forward to the beginning February 2018. The Pilot started having issues with the electronics in the center consol and the handsfree link didn't work. I called the dealership and scheduled an appointment and took the vehicle in. The service department told me the that it was a computer issue and it cost $491 to replace it. I spoke with the sales person who sold me the vehicle and explained the situation. He allegedly spoke to the service manager and explained that I had just purchased the vehicle in December and asked if they could work something out on the cost of fixing the Pilot which I would have most likely done because it is a used vehicle and don't expect it to be free. The manager told him he couldn't do a thing for me. While I am aware that I purchased a used vehicle, I kind of have a suspicion that the dealership knew about the issues with the vehicle before I purchased it. Basically, this place is like every other dealership out there, just trying to make quick buck off us hard working people. Do not believe the hype. They don't care about you or your family. They only care about making money. I would avoid this place for purchasing a used vehicle.

Victor was professional and helpful in every way. I m so pleased with my experience buying a car at Pearson. I was done in 2 hours and drove my new car home. The business office processed my loan quickly and they made extra accommodations to get my monthly payment to a place where I felt comfortable.

I had a great experience buying my vehicle. The staff was very nice and worked very hard to get me the best deal possible on my vehicle. I will recommend Pearson Honda to anyone who needs a vehicle.

Had to get service on my car because some people were not wearing masks I sit in an area far away. But my service was complete on my car

My daughter had a oil change at this location , a week after or So, her car started to make nosies , which she didn t know why , the nosies becomes loud , Which prompted her to take time off from her busy schedule to take the car for review , she was told the metal plate under the car , was total damage , she has a Honda Civic , that plate needs to be removed in order to have the oil change , we had done business with Honda For over 12 years and with this specific car dealer , this car has never gave her any issues since she got it from Honda Two years ago , this people didn t take care the car appropriately when the oil was changed, the metal plate was definably not attach correctly , I spoke with Scott blaylock at the services department and with the general manager Keith Hightower , they basically didn t not take responsibility, the car looks damage in the bottom , however the car was working perfect before this dealership put their hands in the car , needless to say, my family business with HONDA ends today , they put this on a customer responsibility $600 ,when we are going through a pandemic chaos , people are loosing their jobs , but Honda Is all about your $$ no about taking care the faithful customers

Pearson Honda has the best service dept. I have been a customer since they were across from Cloverleaf Mall and they have always taken care of my cars 100% and beyond!
However.... I tried to buy a car from Pearson a few weeks ago and the sales manager would not sell me the car for MSRP. He wanted to charge me $5000 over the MSRP. He said they have added a "market adjustment" to the car because of supply & demand. The majority of cars sell for less than MSRP, so I was not going to pay $5000 over MSRP. Colonial Honda in Colonial Heights does not charge over MSRP so I plan to buy the car from them.

Very smooth, easy transition through the service department. Good job!

I had a wonderful experience today everything went very smooth very professionally done thank you

Mr. Blalock was great as usual. Car was taken in right away and about 30 minutes later was back. Mr. Blalock found a coupon for the service. The dealership is great.

I had a wonderful experience at Pearson Honda. It had been almost 19 years since I purchased my first Honda (97 Accord over 305,000 miles). My sales representative Donald Johnson was very helpful, informative, a go getter and most importantly PATIENT. It had been so long since I had purchased a car, I didn't know what trim I wanted or what color. I left and came back and still wound up purchasing something I hadn't even considered on the first two visits. I am now the proud owner of another Honda Accord...2015 EX L with Navi!!!! I wound up going all out. LOL.

Mr Waylon was polite and he explained everything to me. It was my first service but he was good to me. He later on even told me about the different problems my car needs to be fixed about. Really appreciated.

Our first Honda. We bought 2016 Pilot. Overall experience with Pearson was excellent. The sales manger Joe Jackson went out of his way to earn our business. He got us the color we we looking for. .Finance manger provided us with excellent service. Seems to us our sales person was not versed about Honda products.

Great experience buying a new car. Salesman Frank Goodman is the best!

Josh Blizzard was amazing! No hassle, professional and excellent customer service. If you're looking to buy a Honda, I highly recommend Josh!

There was this man he was vry nice didn t take long, his name is zachary mayhew GIVE HIM A RAISE

Great experience overall! Greg was extremely knowledgeable and accommodating. No question went unanswered about any vehicle or the transaction.

We came to look at CR-V's. We were met at the door by Charles Gaskins. He was very friendly and accommodating quickly assessed what we were looking for in a vehicle and guided us on our tour. I asked him dozens of question, he knew all the answers and was apleasure to work with. Whether we end up with a CRV, or another vehicle, I would definitely go back and work with Charles.

Tex Haley and the staff at Pearson Honda made my car buying experience superb. They offered me such a great deal on a used Accord that I couldn't refuse. No pressure, no gimmicks, no stress, no sweat!

Thank you. I think your service department did a great job getting people in & out in a reasonable amount of time. I appreciated the cleanliness & comfort of the waiting room. Everyone was very personable & kind. I have never been to your dealership before, so I was very pleased overall.

My family went in to look at a Toyota Highlander that we saw for sale online. We advise the car rep what we wanted to test drive as soon as we met. Mind you the sales rep never gave me his name until I asked for it we when we were test driving the car. While test driving he didn't say anything to sale is on the car. We advise we had our financing with a bank already and we needed a purchase order to bring them once we agreed on a price. When as what the sale price if the vechile was the sales rep stated 35k and started to write up the purchase order. I advised that the online price if the vehicle is 31k. He proceeds to walk over to the finance table for a few minutes and states yes we can give it to you at that price. I then asked is there wiggle room on the 31k price he said that is our no haggle price. I started we are not at carmax and there is obviously so wiggle room. He stated the original MSRP is 35K I advised I never knew of that price until you spoke of it I only know the price that I have seen while investigating the car online and it seems like you are haggling me. I will never do business with Honda ever.

My husband and I had the best service at Pearson Honda on 4/3/2019. Our Sales Consultant was Nate Jones, (he's the best). We gave him a list of things we had to have in a car, after he listened to our every need, he showed us the ONE. Honda Accord. I love it and it has everything we asked for. Great prices too. Nate was very knowledgeable. Nate explained everything about the car in detail. Ask for Nate Jones if you want to be treated great and taken care of. Thank so much Nate.
Kevin & Janet

After a day of looking at cars for my daughter up to 76 miles away I ended up at Pearson, 5 minutes from home. I found a car online and sent a request for information. Troy Bell responded promptly with information. We talked and I went in for a test drive. The car had just been traded and went through inspection. It was exactly what we needed but it comes down to price. Troy was zero pressur. At the dealer he said the car was so new there wasn t an official price. Instead of keeping me there for hours he said I ll text you once a sale price is determined. He did just that and after a couple offers back and forth we agreed to a fair price. It took 30 minutes at the dealer to sign the paperwork. I will be back to buy from Troy and Pearson should the need arise.

The service to my car was done efficiently and quickly.

Brand new car, super stoked, all thanks to the awesome people who were willing to work with me and be VERY patient while we sorted stuff out to make this deal happen. 10/10, recommended to all my friends and family for quality service that feels authentic.

Buying a vehicle seems like a rigorous process, but Shawn Snider and Austin Jones did a flawless job. I saw looking for a SUV not entirely sure what I had in mind. Shawn helped me purchase a Honda Pilot and Austin answered all of my questions through the financing process. Great team of guys! I would highly recommend anyone to go to those two for finding the right vehicle for them.

Scott with Honda service is always great to deal with!

I purchased a vehicle about a year ago and had a great experience however, I recently had my vehicle inspected as well as the tires rotated and can not say the same about my experience. This may sound petty to some but I was told all fluids were topped off just to find out the next morning my whiper fluid was bone dry. Did you really have to lie about $3 whiper fluid?? Did you even rotate my tires?? The absolute least Honda could have done after me purchasing numerous vehicles from them is to be HONEST.

Great dealership have always had excellent interactions with them across many vehicles. This particular time I had a freshly replaced windshield and asked the service tech to please
NOT WASH the car. She forgot and when I received my vehicle there was water in the headliner! I ended up having Safelite come out under warranty and reseal it but it never should have happened.

The best experience hands down. Ask for Tex he will get you straight and Leah is amazing.

The only great thing was the sales person, I do like the truck but it's missing several things. Such as the owners manual, the micro SD card for the navigation, and the floor mats also the detailing department should take a few classes on cleaning a car. I learned a valuable lesson, never leave the dealership until you fully inspect the vehicle. Also the financial department is bad on returning phone calls. Whatever happened to quality customer service.

Very helpful and excellent salesmanship! Thise 2019 EX are fire!!!

Me and my father went to Pearson Honda on Hull St. and Mr. D. Young had the most welcoming smile. Made us feel comfortable and explained everything to us , and when we least excepted it, we had a deal. So happy with my car and the service received.

I set up an online appointment to handle the passenger airbag inflator recall. I received a confirmation, and assumed someone had looked at it and was aware of what I wanted done, since I was assigned a service advisor and my work was for CampaignId:16-047 PASSENGER AIRBAG INFLATOR. So I dropped my car off, went next door for breakfast to kill the 48 minute install time, but got a call 46 minutes later that the part was not in stock, and I would have to return. I am now waiting for the part to be in stock and schedule a new appointment.

The advisor told me that nobody looks at the appointments. I would think that would be part of wanting to "make your ownership experience as convenient as possible", not "nobody looks at the appointments". Owners don't find wasted trips a convenient experience.

It wasn't totally true that "nobody looks at the appointments", since I requested the "passenger airbag inflator recall", and someone or something converted it to a "Campaignid: 16.047".It is well within the realm of possibility to compare inventory to need, have the system place an order if not available, notify the requester of the delay, and offer an alternative date the customer can modify if it doesn't work for their schedule, with just a few clicks. "Just sayin' ".

I just bought my 2017 Honda Civic EX-T and i am absolutely in love. The seller, Troy, was very kind and explained everything in detail how to use all the technology within the vehicle. He even worked a deal to get it to the price i originally was looking for and i am completely satisfied with my new car!

This is my third Honda CRV purchased from Pearson Honda so obviously I have had positive experiences in the sales department AND the service department. It is a clean and comfortable facility and the people there listen and match you to the perfect vehicle. Give them a try!

My entire experience from making the appointment through having my Honda serviced was handled professionally and politely. It is so refreshing being treated with respect and being informed as to the service performed in laymen s terms. Thank you Pearson Honda!

I have been to this dealership on several occasions to purchase a new Honda. The sales staff is pushy and hard sell. Even worse, they just don't deal. I got better pricing elsewhere. I'm ready to help my daughter get another car. While I have been pleased with the brand of Honda, I won't be taking her to this dealership.

Charles Carr was a great salesman who went above and beyond to help us. He even went in on his day off to video the inside of a vehicle we were very interested in...WOW! Needless to say, we bought the car.
Charles was uncommonly accommodating, and because of that, he made the sale.

I needed to trade in my Juke for a new ride and I decided on a truck, the 2015 Chevy Colorado. Brenden Young was very informative and helpful when it came to me test driving and, ultimately, led me to purchase this new to me vehicle. Brenden even came in on his day off to help me finalize everything! Top notch service!

4th car I have purchased from Pearson Honda (Victor Winston) and again it was A++. If you are looking for a fair deal and good salesman, go see Victor and he will work with you patiently all the way through. Also, this was our first time meeting salesman Daniel and he too was excellent.

My service writer, Waylon Lloyd, always takes good care of my 2 Hindas. I depend on him to keep them serviced and to alert me of any special service that may be due.

We love taking our car to Person Honda for Service (Oil Changes) or Repairs. They always do a Perfect job every time. When we pick up our car it has also been run through their car wash. They are very courteous. We would never go anywhere else or have anyone else take care of our car other than Pearson Honda. Their Service Department cannot be beat.

Dear Sir/Madam, it seems someone stolen God's frame that was on my car's dashboard. I only think it was because it was like gold plated. someone might thought that it is Gold. its minor thing but i don't expect stealing in your dealership. Please call me and take some actions. I checked in my car and i didn't find it.

Misplaced keys caused over 40 min wait to get my car.

I have just left this service department and am VERY disappointed. This is the 3rd time in 2 weeks I have taken my Odyssey in for service. The battery has died on multiple occasions. They cannot figure out what is wrong, are unable to offer any other solution except to bring it back another day. They would not provide me a loaner car or a ride home so that I could leave the vehicle. They offered an appointment so that I could come back a 4th time. I suppose a 2 year old van should require jumping to start???? This was my 1st and only Honda I will buy, clearly a lemon.

I like Pearson Honda because they care about their customers! They do their best to accommodate all their customers with the best minimum time available. Also they take care of the service members as well by offering the little discount as a way of saying that they appreciate what they do in safeguarding Americans freedom and their way of life for the sacrifice that the made.

That's why I drive all the way from Dinwiddie to Pearson Honda because of their superb service.

Daniel, D.

VA.

Just had my Pilot inspected at Pearson. FAILED! 5 years I have had a small crack in the windshield $400 (passenger side that you can't see except from one angle) and a broken foglight that they want $400 to fix. Every year it passes inspection at my regular independant shop. The model I have the fog lights are an accessory and not even on most models so they are not required. These same knuckleheads tried to prey on my wife with unneeded tires and catalytic converter scam last year. That would have been $1600 until I called them on it and they admitted the tires had 20,000 miles on them and the warning code for the catalytic converter won't lead to a "ruined motor"
Never going there again.

Great service, and quite honestly, the easiet car buying experience I ve ever had! I highly recommend that you seek out Troy Bell! I followed him from another dealership, he s that good! Hooked me up with a great deal, no hassle and had me in and out in 2 days with exactly what I wanted, and at the price I needed it. He s the only guy I ll buy a car from!

I wasn t really in the market for a new car, but my husband and I decided to do a little window shopping to see what s out there. The car would be for me as our family car so I was looking for certain features such as back up cams and such.

The first place we looked was at Pearson and we test drove a used CR-V. Charles Gaskins was very helpful answering my questions and was selling ME the car, not my husband, which means a lot to me. We walked away after that first meeting to look at other makes and each time, the salesman would point out features and specs etc. to my husband. That s a huge turn-off for me and as such, we walked away.

I would recommend Charles to anyone; he went above and beyond and I am now the proud owner of a 2018 CR-V.

Wow not expecting a positive buying experience but the tag team effort of Troy Bell and Greg Golhke was outstanding. I was shown all my options and the huge effort they worked to put me in the RIGHT car .
Thank you Troy and Greg

Greg Gohlke at Pearson Honda has helped our family get a new car twice. He is patient and informative. We will definitely ask for Greg to help us in the future!

Had an amazing experience with buying my car from them. Would highly recommend!

I had a sound coming from the brakes or the rear tires, so I took it into Pearson Honda to get them to check. They said my routers looked good and couldn't find anything wrong. They even washed my car and it cost me nothing as it is still under warranty.

Thank you Pearson team for a job well done.
Chloe Layman

Couldn't have been more helpful and courteous; made me feel like a neighbor and friend.

Easy scheduling, very convenient check-in, friendly staff, quick and affordable service! Perfect experience in every way!

Great service work + Courtesy and politeness = Committed and satisfied customer ... who shall return. lol

I recently purchased a vehicle from Pearson Honda. I couldn't have asked for better customer service! Shawn Snider was very informative and helped me pick the perfect vehicle for my family and I! Thanks Shawn!

The team at Pearson Honda is great! They are a class act - no pressure sales tactics. This is my 1st Honda and Pearson has a customer for life. Thank you Greg and Mark for everything. I LOVE my new Insight!!!

Excellent service
Professional staff
Friendly

Fantastic Experience with Don Young
I brought my mother in to Pearson Honda in hopes I could talk her into getting rid of her 1998 Dodge Durango. A sales cosultant approached us with a smile. His name was Don Young. He was very understanding of my mom s needs as she is 74 and does not like a lot of new technology. Within an hour my was a proud new owner of a pre-owned CRV. She is so happy. Don was very easy to work with and very patient with my mom s needs an fears of purchasing a vehicle.
Thank you Don Young !!!! I feel like it was a smooth transaction because of you and your knowledge.

Everyone was very friendly and helpful. I didn t have an appointment- I had to bring in my car with no notice on a day they had a full schedule, and they managed to fix my brakes and have the car back to me same day!

I have a few Honda dealerships closer to where I live but I drive out of my way to go to this one when I need my car serviced because I love the environment and staff here! They always go out of their way to make sure you have the help you need and they always exceed expectations!

Had a great car buying experience with Pearson Honda. We worked with Troy Bell and he provided exceptional customer service. Could not be more impressed by the whole experience.

I'm really happy. This would have taken me 3 hours of going to the mechanic and sitting at their office, just not really getting anything done whereas now it has taken me 15 minutes of walking out, hand the keys to the Waylon Lloyd, and he comes out, inspecting the repair, and making sure it works. I'm just tickled pink that I saved so much time!

We have purchased a total of 3 vehicles from this Pearson location and each time had a great experience! Our most recent purchase in Nov. 2018 was hands down the smoothest and most enjoyable car buying experience we have ever had! Charles Carr was unbelievably easy to work with and we were so appreciative of the extra steps he took to make our transaction seamless. From initial inquiry to driving off the lot we were beyond thrilled with Charles level of service, his open communication and his friendly and personal approach. The entire team at Pearson is great and they will continue to be our go to auto dealer especially when they have members like Charles on board!

The best dealership I've ever had the pleasure to go to. The staff is extremely helpful and friendly, the service is outstanding, and I've never left there feeling cheated or taken advantage of. It truly feels like they are there to make sure you have the best experience with your Honda. This will be my dealership for life.

I was looking to trade my 2014 Ford Escape and keep my payment as close to what it was on whatever I was able to get. I was able to get into a new CRV that net everything on my check list. Thank you to Frank Goodman for being such a pleasure to work with. I am very happy.

What a wonderful experienced doing business with these guys Brandon and of course Mr. Troy who spent his day off just to help us to get the right car. Everybody was so courteous. This is the place to go if youre looking for the service you deserve.

Josh and Kevin made our car buying experience today very easy. The experience did not feel cheap, straight to the point without the crappy car sales tactics. I will look forward to dealing with them in the future.

Looks like every month they change sales Manager. When you talk to one they will tell you "they don't know what is going on, because they have been there for less than a month"! WOW sounds familiar?

Great customer service. The service tech went above and beyond. Very appreciative!

The guy Alex was super chill and made it real easy. You should give him a raise lol

Great experience with Pearson Honda. Our sales rep, Charles Carr was very thorough , knowledgeable, and professional. He made the buying process quick and easy and would highly recommend him to buy your next purchase.

I had a great experience, the individual helping me was timely and professional and he did a great job of explaining things to me!

Nate Jones is the man! Very cool guy, made the car buying experience easy!

Big bearded man named Tim fixed my hunk o junk up real nice like. 10/10 would take broken stuff there again.

Always great service with good communication. Love the car is washed when delivering completed vehicle.

Everyone was very helpful.
I had some warranty work done as well as some minor things checked on my 2017 Ridgeline.
I enjoyed working with all of the representatives as well as the Shuttle Driver who arrived almost exactly at the time specified. It was a very enjoyable experience and I will be returning for any future work on my truck.
I highly recommend Pearson Honda service department.

My husband and I recently purchased a CRV from Pearson Honda. The entire Pearson staff was phenomenal to work with. Our Salesman, Fermin Trompeta, was the best salesman we have ever worked with. He was professional, courteous, and very knowledgeable about Honda. I highly recommend this dealership to anyone looking for a Honda in the Richmond area. Fermin, Mike Crist, and the Finance Dept. were stellar to work with. We look forward to purchasing another Honda with you in the future!

They are always friendly, and take care of things efficiently. I only gave four stars this time, because they were replacing my windshield wipers and I specifically said the rear windshield wiper was bad and they did not replace it. I live over 40 minutes away so did not bother to go back.