Metro Sales, Inc. Reviews

From the website to ordering to the technicians I am always impressed! I wouldn't go with anyone else.

To any business thinking of working with Metro Sales. Read all the one star reviews. Our company is having the same troubles buying out our contract. We have 18 months left to pay on a 60 month lease and MS is telling us they can't help us. I have to negotiate with their 3rd party lease finance company. That company after 3 months of haggling still has only presented me in writing with an option to pay them the full lease and then purchase the copier. We don't want the copier. We want a reasonable buyout and for them to come and pick the copier up and take it away. That appears to be too much to ask. Buy a copier if you need it long term or get the shortest possible lease. I would not recommend doing business with Metro Sales. They position themselves as small business friendly, but they are not. This has been the worst customer service situation I've ever dealt with from a b-2-b company.

They are always on top of the problem and come as soon as possible! I've never had to wait more than 24 hours to have my printers serviced and all of the techs are super nice and professional!! I don't remember all of their names but I know Slade is a phenomenal tech!!! I 10/10 would recommed Metro Sales to every business!!!!!

Quick & Excellent service - technicians very courteous and knowledgeable. HIGHLY RECOMMEND METRO SALES!

Quick shout out to the whole Metro Sales team. Specifically, and I am going to miss a few names... the techs that come here, Shawn and Nate etal, answering the phone when i need supplies, Mike, and Greg L in sales. I highly recommend working with these folks.

I always get the best service from METRO SALES! They are incredibly prompt and always reliable! But, sometimes they remind me of "old lonely" the guy who services MAYTAG washers, who is lonely because MAYTAGS rarely break down! I seldom have to place a service call as my copier from METRO is top quality -- but, when I do place a call, the response is almost immediate!

Todd Luthe did a very good job cleaning and repairing our copier #87844.
Lori Yeske

Quick service, solved the problem, and serviced the machine to prevent future problems. Appreciate the quick response time!

I've had the privilege of being a Metro Sales customer for over 15 years and have always had great experiences with their staff. The sales team is excellent. Never pushy or trying to sell more than what the customer needs. Service team, I rarely need to schedule service, but when I do they're thorough, professional and knowledgeable. All around a great company!

This company excels in customer service and satisfaction. Technicians are professional and efficient. Almost always get the job done same day.

We needed service for our copier on 2/24/17 and Ty Becher was our technician. He was so prompt and professional and went above and beyond with his customer service. He noticed potential problems and was able to correct everything. We need more "Ty Bechers" in the world!!

The service tech Darryl is fantastic! He arrives promptly and does a great job! Always professional and friendly!

I highly recommend Metro Sales for your copier needs. We have been with Metro Sales for almost 10 years and they continue to provide superior customer service, competitive pricing, and overall great to work with.

Nick is always friendly and contacts us right away to see if we can troubleshoot before he comes out.

I need to give a shout out to our technicians who are the best. Always prompt, kind and knowledgeable about their jobs. Very professional.
Thank you
Mark Manske
Mike Poulman
Todd Luthe
Sean Churchhill
You guys are all the greatest.

I reported a change in the display of our computer. The service rep. was here in 10 minutes. He showed us how it can be changed. He put it back to the way we prefer and he locked it down that way. He was fast, efficient and polite.

Great, fast service and pleasant service technicians. Everyone we work with is a "real person" --not just a signature line. It's refreshing to work with them.

I've heard of feeling business people frustrated with their copper service. I emailed Metro Sales on a Tuesday afternoon with the first issue I had in a year with my copier. Got a call back within an hour and service the next morning. Incredible.

Metro Sales did an excellent job at responding right away to our request for assistance. I was very pleased with the quick service. Our technician was Todd and he was so friendly and knowledgeable. He was able to get copier running as usual within a very short time.

So quick, knowledgable and professional! Never dissapoints.

We have been working with Metro Sales for longer then i have been here (over 10 years). We have had quite a few sales people during this time, but we really haven't had an issue with that. They train their sales people and techs very well. I can't recall a time when a machine was down for longer then 24 hours (and that was a worst case scenario). I would say on average it is withing 12 hours.

Quick story - Just this week our sales person wrote me an email saying that we are going over on our estimated print counts and would it be okay for him to raise the count up. By doing that we have a more standard payment each quarter (not crazy fluctuations) and we are saving a bit overall (the amount he raised it was less then the amount for our overages).

Technician (same one going back at least 10 years) has consistently provided us top notch quality service and is always pleasant and helpful. When he leaves - the equipment works perfectly again and cleans up after himself everytime. I highly recommend them

Fast, Excellent and Friendly Service. Great Multi Function Printers.

Metro Sales is TOP NOTCH! Everyone is kind, efficient, knowledgeable and friendly. I appreciate their attention to details and explanations. You really can't go wrong choosing Metro Sales!

We use them for our office equipment. ALWAYS super friendly and helpful staff whenever I have a question. Great service!

Great company to work for. After 10 years here I'm confident we're the strongest in the market when it comes to service and support.

I needed a part for the plotter that needed a service call, the manager stated he didn't have the part but was able to get it from the regional office in the Cities. He made special accommodations to have it arrive and fixed first thing in the morning. not sure what I would have done without Metro!! Thank you

We continue to get great service through Metro Sales whenever we need supplies or service on our copiers! Victor has been very helpful to our clinic every time he comes out and is always very polite. Justin was also great help to us over the phone recently. He walked me through some things and was very patient, kind, and made it very easy to understand what he needed me to do. Thank you!!

I am a 72 year old office manager in a very high tech church office. My IT knowledge is scant at best. I rely heavily on our Ricoh office machine to perform a wide variety of printing responsibilities. The Ricoh tech support team are my lifeline for many tasks that I need simple guidance and clarity. Their patience and respect for working with me has been immeasurable. They respond quickly, professionally and always stay with me to make sure everthing I need is completed. Kudos to Doug Wachal for his assistance today. He walked me through step by step until the issue was resolved.....waiting for me to do a successful run through!

Thank you Metro Sales

Blessings,
Sarah Dawdy
Office Manager
The Log Church

I was at your store 5711 South Florida Ave Lakeland Fl 33813 to upgrade one of our phones. We were very satisfied with the young lady that waited on us. Her name as Beth. She was very helpful.

Scott Ulrich came and tried to fix our Priport machine (ID 43325). The Master Eject Indicator light kept coming on, even when nothing was it the master eject box. Every time I use it, I had to open the eject box and then close it. Scott fixed the problem. It was working great with no problems. Scott explained everything to me about what was causing the problem. I appreciated the effort Scott and Doug did to get my machine working great again. Thank you

Our office cop/fax/scan machine had a sudden breakdown in the mid-afternoon of a busy workday. I was worried that our much-used machine would be inoperable for a couple of days, which would be a major problem ... but called Metro Sales for service. The service technician came that very afternoon and had our machine up and running in no time!! What a life-saver! Definitely a five-star day for Metro Sales!!

I can't say enough about how helpful Todd Peterson was today! I needed help connecting my mac to our new printer/scanner/copier/fax machine. He kindly and patiently walked me thru the necessary steps in a slow, thoughtful manner that was a perfect pace for me! Thank you so much for your help Todd!!

Recently we had issues with our copier needed an increased number of service calls. Whenever we had an issue your technicians were quick to respond to resolve all issues. The techs are prompt, friendly, thorough and knowledgeable. Eventually, we decided that we wanted a new copier so that we would not have to keep making service calls for the same issue. The sales representative came to our office, assessed our issue and immediately found another copier that was newer, with more advanced capabilities and better suited for our needs. Metro Sales Inc is wonderful and I really enjoy working with this company. Keep of the great work.

Our technician Nick was very professional. He was extremely polite and professional. He explained all my questions and he treated us fairly. I would highly recommend Metro Sales.

The service technicians are great, they'll not only fix what the service call was placed for , but will go that extra step to make sure any other issues are taken care of before they leave. I've never had any issues with our invoices, If I did it was very minor and was taken care of with one phone call. Metro Sales does a great job in taking care of it customers.

I couldn't give higher marks! I had a bit of a complicated matter, given our copy machine needed to be repaired while we weren't open in order to be ready upon opening the following day. I had to make the report over the weekend and found the call-taker to be pleasant, easily understood and not in a hurry so he listened to my entire explanation and then followed up with intelligent questions that proved he had indeed been listening to me. The repairman had to work with a 3rd party to gain entrance and do repairs while we weren't open, and he followed instructions perfectly -- I didn't even have to field an "emergency" call to re-explain or intervene. I really appreciate people who listen and get it right the first time. Everything was in perfect order and ready to go when we opened on Tuesday morning. Great job; I highly recommend Metro Sales!

Mike has never let me down!!! He is always SO attentive, calls first to check out the issue to be sure its good for him to come in. Sometimes I can fix it with his help via the phone! MIKE ROCKS!!!! :-)

Fast service call. All problems (very few) were taken care of and we were back up and running quickly. Our tech Shawn did whatever he could to make us happy.

I had been with Metro Sales for 10+ years. The service in the last two have been a major disappointment along with the lack of honesty and Integrity.

Great service ! Our scanner & copier quit working. Within minutes our tech called and was on the way. It needed a part and was ordered and received the next morning. Within a total of just a few hours we were up and running again. Our tech: John was real nice and responsive. Thanks Metro!

Metro sales employees do a great job of going out of their way for the customer. They know the business and how to save you money and time. I highly recommend them.

Shawn arrived promptly for his service call. He was awesome! Very kind & solved ALL our problems! Thank you Shawn!

Prompt, Timely. Friendly. Reliable. Mike is the man.

From what we have printed today seems to be good. Thank you

Great job
On time
knowledgeable

The service technician was courteous, efficient, and knowledgeable. Great customer service!

Metro Sales is a professional company, but Buyer/Lessee beware. I knowingly signed a contract for 2 years for a machine, but after a site visit 1 hour wireless router reconfiguration was going to be $140+, I asked about an early buy out of my contract (after 1 year in). When I asked about a reasonable early buy out of the contract (they get equipment back, I pay a big chunk of lease not used..but not the total amount for the entire year), I was more or less told that the "industry" does not negotiate. Who would have thought it, but I've seen laundry lease companies be more forgiving. Be VERY, VERY cautious on the term of contract you need. When in doubt, just pay a little more for the shorter contract. Even better, if you are a small business and don't print/scan often, consider buying a machine outright instead. Even if you purchased a second new one as back up, you may be money ahead. As an edit from the initial post--I have been contacted via phone by a higher up at Metro Sales about this Google Review. Surprisingly, I was asked "what's going on with your Google Review." "Are you trying to breach your contract." I was transparent from the start with this post--I am trying to get out of a deal I signed. I understand I agreed to pay. However, the purpose of this post remains the same--to educate other consumers/businesses-be careful what you agree to with Metro Sales. Don't expect any leniency on term if your needs should change.

This place is such a disgrace. I tried to return a leased printer because they said it would cost $400 for them to pick it up. When I got there I was told that they couldn't take it because someone else owned the lease. But they could take it if I paid $400 and they would take care of it. This was such a frustrating encounter that I wouldn't recommend this company to anyone. Where is the 0 star option? Worst Customer Service Ever!!!

Kyle always provides amazing service! Extremely friendly, knowledgeable and professional.

Richard Martinez did a excelent job. He installed a new driver and helped me get my check printed. Thanks

Metro Sales is the best! I've had nothing but positive experiences with their Call Center Staff and Technicians. They provide excellent customer care. Highly recommend!

The Metro Sales Team came through for our humble little church at the last minute! Our copy machine was about to drive me crazy with its constant squeaking but Metro Sales came to the rescue! Their friendly & professional employees go the extra mile for their clients and our copy machine was as quiet as a church mouse before they left. Thank you TEAM Metro Sales!

I called Metro Sales to fix an issue that our office had been having involving our scanner last Friday, and it turns out that they had been flooded with calls from other people with the same issue. The technician on the line, Joe, was incredibly helpful and patient the entire time. He explained the steps in great detail, and was incredibly friendly, even though he mentioned that there was at least 50 calls for the same issue in the past two days. This was by far the most wonderful and helpful customer service experience that I've probably ever had, and Joe definitely is the ideal employee when it comes to a job like this. From the team at Twin Cities Recovery Project, thank you Metro Sales!

We called in for a cleaning and a few small programs changes. We got a response within 5 minutes and the technician Nick Pechmann came the next day bright and early. He was fast and knowledgeable, very friendly and professional. He helped us to fix the program on the printer. He also went beyond and helped us to fix a few settings on the computer. Great service!

We have used Metro Sales years prior to my coming on the scene. Their service is excellent and we will continue so long as I am with our company.

They have the best most professional, knowledgable technichians in the industry. Have had nothing but great service over the past 10 years doing business with Metro Sales.

They responded fast to our printer issues. Nick the Tech came first thing the next morning and was fast & efficient fixing our issues!!!

Always timely service, with cheerful and knowledgeable technicians.

Metro Sales has HORRIBLE customer service. If you compare pricing to other local small businesses the choice was easy for me to give my business to someone else. The lady I spoke with named Randi was extremely rude while trying to cancel our contract. Instead of being rude how about servicing your customer? Your customer no longer wants your overpriced products and want to cancel their contract its as easy as that. Help them. Do not hold something against them because they want to cancel. Service them and assist them in the process do not treat them like they did something wrong for cancelling.

We have had excellent service from Metro Sales since day 1. We have partnered with them for year and a half. Metro Sales are quick to respond to sales, service calls, and supply request. Managed printers is the only way to go! Go with Metro Sales - Pauly

Darrell was very responsive letting me know approx when he would arrive. He went through our machine very thoroughly and let me know what he replaced and showed me the waste container and made sure we had one but did not need to change at this time. He was very professional. We would gladly have him come back and work on our copier.
Jody Clark

Thank you very much, talked to the Secretary working with that copier this morning and she said no problems, no streaking. Thanks Again

Great demo room, ample parking, good staff and sales team

Wonderful service! Kyle was very knowledgable and solved all our problems in a timely and efficient way. Another company could not help us and we are so glad Metro Sales now represents and services our Ricoh copiers.

Metro Sales does a great job for our organization. Our technician, Andrew, is an asset to Metro Sales! He's a very competent, conscientious, knowledgeable person. He explains everything very clearly and concisely. Metro Sales is a great group to work with!

Service is fast and friendly. Our favorite tech David is the best. He can fix anything and if he doesn't know the answer he finds someone who does. Thanks David for keeping us up and running!!!

Metro Sales has been a nightmare to deal with. I was a customer for 2 years and needed to move offices. Metro moved my computer and asked me to sign a form saying they successfully moved my computer. What that actually had me sign was a new 5 year contract and didn't tell me that is what I was signing. Very deceptive business practices! I called multiple people in the company and all were consistently non-helpful and would not let me out of the contract. I am now at the end of my 5 year contract and the Service group sent me a bill for the upcoming year of service. I asked if we could negotiate the contract price because of the other issues at Metro and was told they wouldn't consider anything less and Tyler was even rude on the phone. If you are looking for copiers, please consider someone besides Metro. Not a good company!

We use Metro for our printer needs at my office, and they have consistently provided us excellent service. It's nice having someone to call when things go wrong!

We have been working for Metro Sales for more than 4 years now, I can't think of a time where they don't respond to a service call or a question in a matter of time, with great attitude and professionalism. Techs come and fix the problem, explain the issue, we very happy with Metro Sales.

Metro Sales is always there to help! Every call, no matter what facility Metro Sales is always professional, courteous, dedicated and knowledgeable.

We have always worked with Metro Sales when we need new copiers/printers/scanners. They are very supportive and we appreciate that when we have a problem with one of our devices, they respond quickly and send someone out as soon as possible, usually within a couple of hours. All of their techs are very knowledgeable and try hard to solve whatever problem we are having. They are really great to work with.

Phone support (and in-person call when needed) ALWAYS great! Thanks to Ge Yang for today's save!

Metro sales is without a doubt the best customer service provider in the Mpls/St. Paul, MN marketplace for superior products, services and selection for all your AV/IT data needs, electronic peripheral equipment and exceptional services to maintain the longevity of your IT/AV equipment ! You will be thankful that you selected Metro sales for all your AV/IT peripheral equipment needs for both sales and service! Do it...Do it Now!

Terrific people!! Great service, especially customer service which is a hard find these days!! You guys are the best!! Keep up the good work

I cannot say enough about Metro Sales....from the guys I talk to you on the phone when I need help, to the techs who come out and my sales rep, Doug Daninger.... consistent top notch customer service. Highly recommend. Keep up the great work!

Mike is efficient and super friendly. Gets the job done. Thanks Mike!

Let me paint a beautiful word picture for you: Our dealership came to a grinding halt this morning when our Ricoh emitted a glowing red beacon of death. We had an error code that sent each of us into a panic. How would we copy? How would we scan? Would we ever see faxes again or would they be lost to technological purgatory? We called Metro Sales to open a service ticket. Cue our savior, Rick Nadeau, who responded immediately to assist. Despite my somewhat delayed processing (it was a rough morning!), Rick was able to walk me through resolving the issue. He was patient, eloquent, and an absolute joy to speak with. As if by magic, or in this case Rick, the issue was fixed and faxes began spewing forth, free at last from their digital prison. Thank you Rick for your help and thank you as always to Metro Sales for keeping us printing!

Had an issue with my scanner due to a Microsoft update. I was unable to get the problem resolved. Had a call with a technician (Todd Peterson) and he was able to remote in to my computer and fix the issue.
Todd was very friendly and knowledgeable.

I could not have been more pleased than if they had delivered a new machine, with the service we received on our copier this past week!!! Ty was absolutely GREAT!!!

He went above and beyond my expectations for repair of our machine. He made sure he was not overly disrupting our office's ability to get work done and treated the machine like it was his baby!! By the time he left, he had it purring like a kitten. Metro Sales technicians are some of the best I have worked with. Thanks to all the techs who have kept our machines in excellent working order over the years. You are very much appreciated!

Great service staff, they always show up timely and fix the problem. Nothing but good things to say about Metro.

We feel we have a partner, not just machines with a service agreement/lease. Metro Sales management, sales and technical support are all great -- we are always in good hands!

Metro Sales, Inc., has incredible employees! They are all friendly, attentive and service-oriented. When I call to ask for support, supplies or service, I'm always treated respectfully and my questions are answered efficiently and accurately. Supplies are delivered quickly and service technicians usually come in a few hours after my call. This company provides exceptional service!

We have been extremely happy with the superior service that we received from Meto Sales servicing our Ricoh Color copier and their service technician, Ty Becher.

Ty is an extremely professional and courteous technician and he and Metro Sales deserve the highest marks. The turnaround time was exceptionally fast today and our older machine runs like new again to Ty and the agreement that we have with Metro.

Hire Metro Sales with confidence and if possible, ask for the service technician Ty Becher to service your machine. A very positive experience. When it s time for a new machine, we are calling Metro Sales, Inc.
Thanks again for the wonderful experience!

Hillside Church has been working with Metro Sales for a little over six years and we are extremely happy with our copier, the "above and beyond" service we receive, and the integrity of the employees we have worked with. We highly recommend Metro Sales for your office needs.

Great Service! Professional! Helpful! Thanks Dan Darrow for a fantastic job fixing our machine! You went above and beyond..

We have used Metro for years, they continue to supply great service and excellent products.

Want the best service. Use Metro
Sales!

I am super happy with the service I received from Metro Sales. When I called for service, they answered my call immediately and were very thorough. The tech (Nick) called me shortly after to let me know when he'd be arriving. He was in and out quickly, got us up and running again. He explained everything in detail, which was really helpful. Very polite and professional from start to finish!

Some of the best tech service I've ever received: efficient in every regard. Heroes!