Mercedes-Benz of Huntsville Reviews

The man who washed my car tonight (Nov 9th around 4:40) did an amazing job! Don t know his name but he was a tall, slightly heavier set black man, wish I could give a better description than that lol. He took the time to clean the mats in my car & get some of the makeup etc that had gotten on my steering wheel off. The other people that have washed my car there before were all good but this guy really went the extra mile. I wish I had cash on me so I could ve tipped him! He definitely deserves recognition though. Josh was very helpful too as always, he probably knows the name of the man I m referring to. Thanks! [:

Great service. My advisor came and checked on me during the service of my e350 sport this morning and also went over the details of services being performed as well. My car was returned very clean following the service. Thank you Mercedes-Benz team for the pleasant experience.

I have owned a Mercedes for 33 years and this is the worst dealership that I have ever dealt with. I own several foreign cars so I have to deal with a lot of international dealerships. If you have a Mercedes that needs repairs, do not take it to this dealership. They let my Mercedes SL sit in their lot for 6 months without undertaking promised repairs. In the end, I had to have the car transported back to my home. They even had the audacity to charge me $700 for a battery, fuel filter and draining the gas tank.

After having the same car for 10 years, I dreaded buying a new car. Tonarius, our salesman, was patient and listened to us. He was able to get a better price for us. He explained all the features of the 2016 MB C300. I would recommend him if you're buying. We were his 100th car sale of 2015! I think that speaks volumes for the type salesman he is!

We brought our car in after making an appointment for a service, after never getting a call by the end of the day, I tried calling my service adviser she never called back, showed up at the dealership and they finally came out and told us that they forgot to put us in the system. They did give us a car for the night. Not what you would expect from the Mercedes Dealership

Excellent service and sales. No need to look further than Huntsville Mercedes Benz
Terriffic buying experience, highly recommend shopping here. Entire staff on their A Game.

My wife noticed a fluid stain on the passenger floor mat. Scott had the car promptly diagnosed and repaired. When my wife picked up her car, it had four new floor mats. As usual, it was a very pleasant experience. I really enjoy doing business with these people.

ROB M. IN THE SERVICE DEPARTMENT SAVED WHAT WOULD HAVE OTHERWISE BEEN A 1 STAR, SAD, POOR AND DIGUSTING SURVEY!!! Although the salesman Brice was wonderful, MACK the Manager totally ruined the experience of the purchase of my son s first car. I was with him and voiced concerns about the two front tires and was told they were fine - I disagreed and knew they (MACK the Manager and the little tire man that came outside) were lying. I was unable to accompany my son when he signed the papers and picked the car up, to my surprise they did not fix the tires. I called and spoke with MACK the Manager and he stated I should be satisfied because they went down $6K so that my son would be able to purchase the car and that he could buy 4 new tires with that much (REALLY?) I then advised MACK the Manager that my son s life was worth more than $6K and I didn t want him risking it by driving around on bad tires - my son paid $20K for this dam car, MACK the MANAGER didn t know I did my homework - the car value was $17K to $20k anyway! So really he knew it was overpriced, this was the reason why we turned the dam car down a week earlier IN THE FIRST PLACE! After putting air in one tire four days in a row and two trips to the service department Rob M. came to our rescue and replace the tire and I will be forever grateful. I plan on purchasing a vehicle for myself next year, maybe MACK the Manager will be gone by then...Ijs

We had an amazing experience as first time out of state car buyers at this dealership. Greg and Max have been absolutely fantastic to work with. From the virtual walk-around, to overseeing the loading of the vehicle onto a transport carrier. Greg has kept us informed throughout. Amir in finance was exceptional to work with, and although a shipping mishap (finance paperwork) delayed the process, he and the team went above and beyond to fix and make it up. The staff could not have been friendlier & I truly felt they cared about me as an individual as much as my business. A+++ dealer

Adam was awesome, Scott was a wonder. The prices were so reasonable. No haggling.it was great

An absolute dream come true! The entire staff was polite, attentive and willing to help. Special shout out to sales manager Max Martin, salesmen Joe Yacka, and the tech guru John Michael Totten. All three went above and beyond to find my dream car and move heaven and earth to get it to me quickly. They took all the time needed to educate me so I felt confident in every decision. And truly a dream come true when I walked into the showroom and my brand new car was there completely detailed, complete with a big red bow! Absolutely recommend this dealership.

The service was great! These people are problem solvers and the work is high quality and very professional.

Knowledge staff, extremely friendly, no hassle and definitely no pressure. Great experience. Would buy from them again.

The customer service has recently declined at this place. They used to be very efficient and courteous. The management has changed and they are not attentive to their customers. I had two bad incidents: one was where I had an appointment to get my oil changed, I waited almost 40 minutes and no one asked if I had been helped so I left. I came back a few months later to get my car serviced for a different issue and it took them over a week even to get my car in for a diagnostic! No one called me about the status of my car, I had to constantly call and leave messages. They also changed policy where if you do not own a vehicle that is at least a 2010 you are not "elegible " for a loaner vehicle. My new service technician Julie, was old, rude and incompentent . She has a stank attitude and she is not attentitive to her customers. I called the management about her on 2 occassions and they did nothing. Mercedes is supposed to represent class, these employees have no respect and if I am spending expensive costs to get my car serviced, as a customer I expect better treatment. Do yourself a favor....DO NOT, I repeat DO NOT go here! They are more concerned about selling cars, rather than retaining good customers. You are better off taking your car down the street to Christian Brothers.

Very disappointing customer service. I hope they will be more ethical in the future days to come.

Every experience with the service department is BEYOND expectations! Ron Cochran is phenomenal! It doesn't matter if I have an appointment or I pop in with a minor emergency. He resolves my concerns timely and stays in contact regularly with updates. His customer service is the best experience I've ever had with a service department. I know I'm not his biggest customer with an S class but he makes me feel as though I am. He plays a large part in my decision to always have a Mercedes.

AMAZING response from an amazing dealership when I had a problem with my Mercedes...many thanks to Sales Manager Byron Steward and Service Manager Scott Wallace!

I was visiting Huntsville when the compressor on the suspension broke. I got the car towed and within hours the car was fixed and I was on my way. Thank you George in the service department of all your help.

My wife and I just purchased a new E350C from Mercedes Benz of Huntsville and we couldn't have been more pleased with the experience. That says a lot considering we both hate everything about buying a new car.

Clint Long guided us through the purchase with the most professionalism we have ever experienced in a car salesman. He made certain we had enough information to make a decision with absolutely no pressure. He allowed us to test drive four different vehicles, always explaining the difference between each. Most importantly he listened to what we wanted and expected in a new car.

Our last test drive was in the car we ultimately purchased. It was a vehicle that we didn't expect or intend to buy but thanks to Mr. Long actually listening to what was important to us, he steered us to the perfect vehicle.

This is not our first high-end luxury car, but it is our first Mercedes Benz. I can assure you we are customers for life. If you are in the market for a luxury car, do yourself a favor and let Clint Long of Mercedes Benz of Huntsville take you on a test drive before you make your purchase. You won't regret it.

Kevin Behrens
Huntsville, AL

You just cannot beat the service you get for MB of Huntsville. The experience isn't over once you purchase your car. These guys just continue to amaze me. If the complete experience is what your looking for then shop no further. Buy your car from MB of HSV.

A car buying experience like no other!

The customer service and personal attention at Mercedes-Benz of Huntsville is like working amongst friends. Sales Consultant, Dan Proctor was EXTREMELY attentive, personable and knowledgeable! I never felt rushed or pressured for a single moment. In fact, the entire experience felt as if it was all about me and my preferences. Between Dan, the Sales Manager, Max Martin, and Genna Cecil in Finance - I was fully accomodated and able to drive off in the vehicle of my choice 110% pleased! The process was not stressful at all and was actually quite efficient. I am glad that I decided to stop in and had the opportunity to meet and work with this team! P.S. Shout out to John Totten (Product Specialist) also for showing me how to operate all of the fun features in my new vehicle!

I purchased a 1983 300D and asked for advice on unlatching the hood. I had to wait for 30 minutes but finally spoke with a technician.

My husband and I walked into Mercedes-Benz of Huntsville to get a front license plate bracket for his E350W. Our favorite salesman, Amir Samadani, met us and wanted to know if my husband had another wreck and needed a new car. It has just been 25 days since he totaled his E350, knocking out 30 feet of guardrail and three good sized trees. My husband walked away with a couple of small scratches on his hand and we knew what to replace it with.
When you walk in the door you are greeted by someone usually opening the door and welcoming you Mercedes-Benz. If you are looking for a new or used car ask to speak to Amir. He will listen to you about what you are looking for and point out what they have on the lot that marches what you are looking for. The cost of a Mercedes-Benz is very comparable to many high end vehicles and a lot of times cheaper than the others. I am impressed with the safety of the Mercedes and I will never own any other make.
If you decide to go look for a new car or a car that's new to you, tell him Debbie sent you. I guarantee that he will be honest with you and work very hard to get you what you're asking for!!!!

Spoke to Cindy in service very nice. Overall beautiful dealer.

Sad Customer Service. I inquired about a vehicle which they said was in stock. Made an appointment. They called and confirmed that they still had the vehicle. I drove over an hour to see the vehicle. Once I arrived I was informed that the vehicle had actually been sold several days prior.
I would not recommend this dealership.

Accommodated a quick appointment, friendly service rep and atmosphere, excellent service and experience. Would highly recommend them.

Polite salesman, Adam, my wife just wanted to test drive a car that was in the used inventory, he handed us the keys and we were on our way in 5 mins. My wife didn't like the car and he understood and simply offered his card in case we needed anything in the future. This is the type experience that I enjoy from dealerships.

I had a great experience at Mercedes with Curt Grimsley. I appreciate his help with getting the car I wanted. He was professional and personable. Great service! Great guy! Merry Christmas to me!

Our sales consultant and all other Mercedes Benz staff were sincere, helpful and available to answer questions as we were guided through the car buying process. Thanks for everything.

Came into the dealership shortly after work for a routine procedure today. After being told being I would receive a courtesy service because a tech did not reset my service date, I instead was casually dismissed once in the service dept. As a young minority, I felt as though I was not taken seriously from the start and once it was known that I was not spending thousands of dollars , I could not have been cared less for. In steel toes or a business suit, any customer should be addressed and handled with some common courtesy. Mercedes-Benz of Huntsville is just another typical "SOUTHERN" establishment. I will not be back.

Anthony Berry was absolutely among. He was very patient with me while I test drove many cars and asked 100 questions. He was never pushy or tried to rush me. My husband and I went on two different occasions and dealt with Anthony and even kept him after hours. Anthony is by far the best salesman me or my husband have ever dealt with! He definitely goes above and beyond for his customers! We can not say enough good things about him!

Exceptional service at Mercedes-Benz of Huntsville! Unparalleled experience in quality and customer satisfaction in car buying {in} and around Huntsville, Alabama. We felt appreciated, welcomed and wanted as customers from inception to driving off the lot in our new car. We felt like we were buying a car from friends. Well played, consider us customers for life.

After a bit of a communication issue up front, the service department got my car fixed up promptly and went through extra effort to ensure I was happy with my service. I will definitely do business with them in the future, these guys do business the right way.

My experience there was just what I was hoping, nice people excellent service. Thank you for doing a good job

I had a wonderful experience today at Mercedes-Benz Of Huntsville. I bought a brand new 2018 450 GLS. Everyone was so friendly,and helpful. From the Finance Director Scott Moskow,the Product Specialist John Totten to the Manager. But especially my Salesman Anthony Berry. If u are considering buying a car I strongly suggest to buy one from Mercedes Benz Of Huntsville. If you want to feel informed,know the car ur buying,have someone that is one step ahead of u every step of the way,and who cares,please see Anthony Berry. I'm so happy with my purchase. Mercedes are the most luxurious,sophisticated,classy,sleek,amazing driving,handling,automobiles there has ever been on the road. Fern Clayton

Contacting service department is a problem. They don't answer their phone. Tried to call several times while car was being repaired and received "mail box", or "leave a message". Not acceptable.

I purchased my 2014 ML sight unseen, never driven, never sat in, from an online search. Mackenzie, Ann, and Amir, worked with me and Mackenzie was my eyes and assured me of all the comfort and luxury I would appreciate in this car. Ann even brought it to the hospital where I m working with covid patients and haven t had an off day to visit the dealership. She went over all the gadgets with me! I ve never owned or ridden in a Mercedes-Benz but after just talking to her I said Yes to the dress! and am the happiest owner ever!! The staff is impeccable and the best!!

The staff that greeted me did from a distance instead of coming up to me. I ask for a 2014 Mercedez C class. And said he didn't have one. I would have said wait here, let me go to my manager and see if we could locate one. At least put some effort into it.

Very nice people who quickly found the problem and immediately ordered the part and finished the repair in less than 30 minutes. Being from out of town it was quick service to get me back on the road.

A great experience beginning with the initial on line contact through Greg's handling of paperwork and on through the F&I department. Great job, folks.

Needed to drive several CPO cars to decide. The dealership and salesman, Greg Melbo, could not have been more accommodating. Settled on an E350 4matic and completed the deal expeditiously. Everyone at the dealership was friendly and made you feel welcome. More importantly, I got the right car at the right price.

Bought a 2020 GLE , paid extra for a prepaid services plan. Traded vehicle in for a GM after poor customer service. Was later told by Mercedes dealer and national corporate Mercedes, that the pre paid service plan is non refundable ( unless in state of California. ) How can one justify not refunding a prepaid service that has not been provided. I have been a loyal Mercedes customer for decade. Will never trust them again. They over sold me service without full disclosure. This is dishonest and straight out steeling. And to do so in such hardship during this pandemic covid. Be aware of dealer, and indifference to customer concerns at local and corporate level.

We had excellent service at Mercedes Benz of Huntsville with our old Mercedes, so when it finally was time to get a new one, there was only one place to go. They went out of their way to make the experience as easy as possible. They even provided a new car as a loaner so we could try it for a few days so we could make sure exactly what we wanted.

Randy and Ron provided excellent service

I don't usually post on these kinds of things, but I would like to give a Shout Out to George in the service department. He makes having to get my car repaired a pleasant experience. He is a wonderful employee for Mercedes of Huntsville! You all should be proud of him. Thank you George!

Just purchased my dream car. I couldn t have had a better experience at Mercedes in Huntsville. Anthony, you made it an exciting and easy process. Y all even helped me to connect my phone to a car and made sure I understood the great features on it! No pressure sale people. Thank you!!!

On a Friday afternoon our ML 350 recently has some issues on our way to Florida from Nashville. Huntsville Mercedes employees and the Service manager, David, were outstanding working (including 5 and 10 year old) and accommodating us getting our Benz back on the road. David went above and beyond and highly recommend doing business with David!

I had an experience buying so bad. So dissatisfied about the unprofessional attitude from this employee of Mercedes Benz. She tried to put the hidden fee in and I suggested explanation but she was so rude and walk away while I was still there to talk to her. After that; she laughed at me and show unrespectful to me - customers bought 2 cars from your company. It was so ridiculous and your company had bad luck to have that employee. I don t know her name but somebody said she is Genna - one talk to me to finished the deal to buy car.

Service was good but customer support left a lot to be desired. My Service advisor went to lunch and left another advisor in charge. I had an appointment elsewhere in the afternoon and had told the advisor about that. My car was ready (I could see it parked) but the replacement Service advisor disappeared for quite some time and I had to wait until she reappeared to get my car. Dont know for sure how long the car was ready, but it was significant. I made it to my afternoon appointment, but just barely.

Besides having the best vehicle in my life thus far, having the best service plan also applies. Kudos to George and the entire service department.

This dealership gets it. They understand that great customer service will keep you for a lifetime. I recently lost my s63 due to a flood and can't wait to make my next purchase. The service department is awesome George and Scott know their stuff. All of my maintenence was done right the first time every time.

The service received was absolutely amazing. This car buying process by far is the best ever hands down. From the moment we stepped onsite all the way to closing the deal. The Business Manager/Sales Consultant Genna Cecil has won us over completely. She is so personable, friendly, and knowledgeable. We had 2 rowdy children, and let me tell....she done such an amazing job keeping them calm. Everyone we came in contact with was extremely friendly and offered many complimentary items while we were there. I will definitely be back for future purchases.

Everyone we had contact with during our recent purchase handled themselves in a very professional manner. Buying a new car can sometimes be stressful and that was not the case for us due to the way the staff handled the transaction.

Romero Christian was great to work with. Very knowledgeable and low pressure. If you are looking for a stand up advisor, ask for Romero!

Anthony,

Thank you for the relaxed buying experience on our SUV. I didn t expect to run into a gentleman in car sales. It felt more like I was in arbitration versus a wrestling match and I was pleased to see that I could still find folks who are humorous and charming even in today s stressed and resentful world.

By the way, we found a great restaurant & cured Bee s hangryness .

Sent from my iPad

These guys were really great. Took the time to answer questions and address concerns. Weren t the typical pushy car salesmen.

I couldn t ya be asked for a better first time car buying experience! I love my car!

Cindy Pena is very rude. She constantly was talking bad about her coworkers and skipped through the service details. She called her coworkers idiots for answering a phone call she assumed was for her. When I asked her to explain what the routine services included she immediately replied, "It's just needed to make sure your car works". I never got a call or email when the car was ready for pickup. I showed up 30minutes before they closed and she was rushing so she could go home. I would never use her again.

You can operate from the assumption that all of the five star reviews here are fake.

This is the worse dealership in the country. They sold me a car filled with the previous owners trash and delivered it a week later than they said it would arrive. They processed the documents with the wrong name on them, and then lied when they said they'd resend documents with the correct name on them.

Then, years later, they refused to send over a title application despite me having made a dozen or more calls to Scott, Briana, and some sales guy who said he'd talk to the general manager.

This is my second vehicle purchased thru this dealership.
My sales woman Christina Straw and the management team bent over backwards for me while I looked thru multiple vehicles over the course of the last 3 weeks until they found something that satisfied my needs. Also the finance manager works hard to get you the best rate he can.
UPDATE
I hate this SUV, the bolster on the seats are too narrow for my back and it hurts me to drive it. No one has been able to get me out of it and into something decent, unless I go Into some of their high mileage older cars.

The service experience with Scott Wallace was, as usual, very professional and pleasant. It accomplished the job in the shortest amount of time necessary. My Service experience at Mercedes continues to be excellent. I will be returning tomorrow to install some ordered parts. I know I will be pleased.

I recently purchased a Mercedes-Benz from Amir Sanadani. I was very pleased with his professionalism and hospitality. Anyone who wishes to purchase a vehicle from this dealership is encouraged to choose Amir as his salesman!

We received excellent service. The staff were all very friendly and helpful.

Awesome and on the ball. Straight up, no haggling. I only dealt with 2 people!! The salesman and the finance guy. It was so nice, not having to go back a forth waiting for a decision. The best experience buying a vehicle!

George is awesome! He always resolves my issues and keeps my Benz in tip top condition.

Awesome dealership! George is the best! Always polite and willing to go the extra mile for all customers.

George Burton was attentative to of my concerns which I appreciated very much. He also likes to talk SEC football.

Great car buying experience. Very helpful sales/finance team. This is our 3rd Mercedes Benz of Huntsville purchase. We will definitely return in the future.

Seems to be a trend with this dealership from the reviews. Went through USAA car buying. Called and confirmed car was there. 1.5 hours later arrived and car was gone. A cash sales takes longer than that. Sales people did not seem interested at all in selling me a vehicle. Showed me one other GLE and told us to make sure we checked back for more inventory.

We drove to Birmingham and were treated as I was told by others to expect from Mercedes with a tremendously larger selection. Bought a perfect CPO GLE from a great sales staff that continues to bend over backward for me. I plan on driving 90 minutes from Huntsville to do my services in Birmingham. Sorry my cowboy boots did not impress you enough to give me the time of day.

To add to the poor communication and service of this dealership, they continuously email and call about every few weeks about my interest in buying from them. Have now spoken with 3 different people from the dealership and responded to a salesman via email that I have already bought a vehicle. Calls continue. That prompted this rating.

I dont expect a reply or explanation to this as the "owner" seems to only respond to pats on the back.

My mom just bought a new Mercedes from Mercedes-Benz of Huntsville. Everyone at the dealership was super nice and accommodating. From sales, to management, to maintenance, everyone wanted to make sure she was very well taken care of. She had a great buying experience!

I have been very pleased with Mercedes and the customer service that George provides. I live and work in Decatur, and it is hard for me to get over there at times. Mercedes provides great service and takes care of their customers. Thanks George for always providing excellent care and service.

I had previously purchased a vehicle from Mr. Steve Watts while he was employed at another car dealership. When I was ready for a new vehicle, I tracked Mr. Watts down at his present position at Mercedes Benz of Huntsville. Mr. Watts has consistently treated my fairly and honestly, thus ensuring that I get the exact vehicle I am looking for at the best possible price. I gladly give my endorsement to Mr. Watts and the rest of the team at Mercedes Benz of Huntsville. My purchase was completed quickly, professionally, and without a lot of the typical sales tricks and gimmicks that most car buyers have come to expect.

I have had great service from Ron, David, and Scott and Derrick over the last 10 years covering everything from routine service to special situations. Thanks guys for all the help. Deason Dunagan M.D.

I arrived on time for my service appointment - it took several minutes for my service manager to be located. The waiting room is nice and the bill was a bit high. No surprise, I have been a customer at Huntsville Mercedes for 17 years.

Most pathetic place in Huntsville to buy a car. My brother bought a car from these crooks and had the most unhelpful experience especially with Genna in the Finance department. Now, he is wasting his time trying to track a check that should have been paid to him a month ago. Will NEVER deal with these people again.

George is great! He always makes sure I'm taken care of.

Very up front and straight forward and that is what I look for in a sales person...Kudos!

Great location, impressive car inventory, but I wanted an oil filter. Helpful parts tech found exactly what I needed, quickly, paid and was on the way.

I am always treated with efficiency and courtesy. A great dealership with people like Ron and Randy!