Capital EuroCars Mercedes-Benz Reviews

Excellent service from start to finish. Jessica Wade was exceptional.

We went to purchase some clothing to go with her 2016 Mercedes. We got some good deals!

Ian Wyre was excellent and helpful during my experience.

The Mercedes service department at Capital Eurocars is excellent. They treat their customers with intelligence and respect. The waiting room is comfortable and well appointed. If the customer needs a ride during their service, Capital Eurocars provides a comfortable competent service there as well.

Thanks Jessica Wade for taking the time to help me with the purchase of my new vehicle. You answered all the questions I had regarding the vehicle. The process to finalize the paperwork was so fast and efficient. I highly recommend Jessica and this dealership for your next purchase of a vehicle. Thank you again for your time.

Always a great experience when we bring our cars for service here! Parke Stafford goes the extra mile to make sure we are well taken care of, including arranging a nice loaner car so we can run all our errands in Tallahassee. This is super helpful since we drive almost two hours to get to the dealership. He gets our car in and out as quickly as possible so it s ready to go when we need to leave on our drive home.

The service here is excellent and the mercedes that I brought has brought me a great joy.

Parke is a truly GREAT Advisor that goes above and beyond to take care his clients and I am just that!. He is one of the type of people to where if there is ANY think mis-communicated in the transaction its YOUR OWN FAULT.. Because he is that thorough, and i appreciate that. He was able to get something that I was expecting to pay a LOT for down to minimal cost to me and that's what I call SERVICE... Thank you Parke and staff!

I worked with Jeremiah Franklin on a used 2016 Ford Explorer with low miles in mint condition. The car was priced very competitively. Jeremiah was well informed about the vehicle and was very helpful with the whole process. There was no high pressure tactics - that clearly was not what Capital Eurocars or Jeremiah was about. I ve had the vehicle for two weeks now and couldn t be happier. In my experience, one of the most telling things is repeat business - I d contact them again if I were looking at another vehicle. Thanks Jeremiah and Capital.

We bought our car un-seen thru an internet search and after a thorough talk about the vehicle..We
took the drive from Athens GA to Tallahassee to make our purchase.

Jessica Wade, our sales consultant had the vehicle
ready and waiting in the showroom with a bow on the hood a special anniversary and new customer plaque along side. It was an excellent buying experience..Finance officer Jeremiah made the paper flow quickly and efficiently.. then Jessica took the time to review all features of the car prior to our leaving for home.
The buying experience was more than expected. We would highly recommend this dealership.

Mark and Rachel McMahon

I purchased a vehicle from Capital Eurocar in Tallahassee in July of 2017. Was told that the vehicle was inspected thoroughly. The vehicle had an aftermarket lowering kit installed prior to purchase.

In February of 2018 while driving at highway speeds I felt a slight vibration and pulled off the highway to discover air leaking from my front driver side tire. I immediately took the car to the nearest tire shop and when the car was put on the lift I found out that the tire had inner wear to the steel belt and the other 3 tires were completely bald from the center of the contact patch to the inside sidewall of each tire.

Several technicians identified that the lowering springs had thrown the cars geometry off and it should have been aligned.

I contacted capital eurocar and requested to speak to the general manager. my call was routed to his secretary. I was told that their technician had "inspected" the alignment before selling the car to me by taking it for a test drive. I asked how the technician could have possibly determined that the geometry of the car was accurate by a test drive alone. I was abruptly interrupted and told that I could not be assisted with this problem. I asked to speak to the general manager once again and was refused. I believe that at minimum the GM should have taken my call and spoke with me to address my concerns, after all I could have been involved in an accident on the highway through his technicians negligence.

I'd like to highlight the lack of customer service at Capital Eurocar and the absence of integrity and professionalism displayed by it's general manager.

***update, response to owner's reply***

Defending the lack of a fundamental safety inspection by using AS-IS as an argument is a clear indication that providing safe vehicles to your customers isn't the highest priority for your dealership.

you go on to state that you don't know when the car went out of alignment... let me clarify that for you, after spending $1,500 on new tires and alignment, it was pointed out that the control arms weren't long enough to ever get the front wheels in alignment after it had been lowered prior to my purchase of the vehicle. In plain english, the vehicle had been out of alignment prior to purchase which led to a catastrophic failure of the tire 15,000-20,000 miles early based upon remaining tread on the center/outside of the tire.

Also, why would I call and ask for you to make this right if your dealership wasn't at fault? I didn't ask for new tires, I asked for you to offer me a used tire and to correct the alignment.

We have had BMWs for years so we have encountered many sales people and many dealerships. This was by far the best experience we have had in a very long time. Our sales person, Michael Johnson, was efficient and very determined to find exactly what we wanted. He was so helpful and so kind. The entire dealership was wonderful. We were shown all the features of the car and even met all those involved with the car. They worked as a team. The experience couldn t have been better. I highly recommend the dealership and Michael Johnson!

I would like to thank Parke Stafford for all help, customers service, explanation given to make me at home with MB.

Great service by Parke Stafford. He has been our service provider for several years and we have always left happy!!

Michael Johnson made my experience at Capital Eurocars fast, professional and extremely pleasant ! Thanks again for a great transition.

Capital Eurocars Mercedes Benz Service Advisor, Tony Taylor has been doing an outstanding job. We have been going to see him for five years and can't imagine going anywhere else! He is courteous, accommodating to our needs, and keeps an excellent line of communication in regards to our vehicles. He takes time out of his busy schedule to either just say "hello" or to explain our cars. We look forward to him taking care of all of our cars!!! I highly recommend you stop by and get to know him!

I developed a problem with the transmission in my 2007 E350 which necessitated that the transmission be replaced. I have always dealt with Tony Taylor for service of any type because he is easy to deal with, has my best interests in mind, and makes sure that the problem or servicing of my vehicle was completed in a timely and perfect way. It was no different this time! Tony helped me to navigate through the process, made sure I received the proper pricing for the job, and provided a very nice courtesy car for the duration that Capital Eurocars had my car. I would rate this experience just as I have always rated my experiences with Tony, and with the Service Manager, Joe Gruen. as a 5. I am well pleased and should you need to deal with Capital Eurocars, I am sure you will be treated just as well.

Dustin Durham was the sales person at this dealership and he knows exactly what I was looking for and his professional interaction with me helped in clearing any doubts and made the sale very smooth. They have provided me a very nice deal and I would recommend capital euro cars if you are looking for a Mercedes Benz.

I recently took my new car on a Saturday morning to have spare key programmed. Michelle Albert took care of getting my car in and out very quickly. Thank you for the positive experience.

Salesman Jeremiah Franklin very helpful, courteous and knowledgeable. Highly recommend dealing with him and sales manager Angus

Claude Rabbath at Capital Eurocars was awesome! This was my first MB experience and Claude provided me with first class service all the way. He was extremely knowledgeable about the vehicles and did not put on any pressure to close a deal. I would definitely recommend Claude and Capital Eurocars to my friends.

Professional and courteous. Great service department

I bought my E350 coupe through Angus Thomas and it was a fantastic experience. They found the car that I wanted within a matter of days and worked with me to get out of my current vehicle. Angus worked with me and my schedule to get me what I wanted quickly. I cant recommend him or the dealership enough.

Tony Taylor is an awesome service advisor! I drive 3 hours to get my service done with him rather than using the dealership in the town I live in. You can trust Tony to not take advantage of you, and to help you get you and your car back on the road in the most efficient way possible!

Everyone at this dealership was super helpful in the process of me purchasing my new car. Especially Jeremiah Franklin. He stayed in constant contact with me throughout the process and made sure everything worked out in my favor.

We were traveling and broke down and they took us right in fix the problem and we're on our way on our way

Parke Stafford is the best! I recently took my Mercedes in for brake work and I was totally shocked that the service was done in a precise and timely manner. He's been my service advisor since around 2014 and he has never disappointed me! Always thorough in discussing my services and recommendations for future services that i might need! I have total confidence in him and I would recommend him to anyone that needs services done to their Mercedes!

Tony Taylor is an outstanding and excellent service adviser. He goes the extra mile to insure that the service on your automobile is taken care of in the most professional way. He explains the service to your automobile and answers all questions that one might have. If you need service on your automobile or have questions concerning a problem, Tony is the person that you need to see. You can't go wrong with Tony Taylor.

Dropped off my daughters car for an oil change and engine light. My service girl was amazing she was so kind and sweet. She really is very knowledgeable and made me feel welcome. Thank you jessica you are amazing and cant wait to see you again. Her bubbly personality is truly a great addition to BMW.

My experience was amazing from the first phone call to signing the papers on our new vehicle. Vik Shashi was awesome. He was very helpful. If there was a question he didn't know the answer to, he made every effort to find someone that could answer my questions. I abhor buying cars and homes. The process is always so stressful and nerve wracking. I must admit, this was neither.

The dealership was spotless and that's a big deal for someone withild OCD. I am hoping to buy another vehicle before the year is out as this one was for my boyfriend. I will most definitely be looking to purchase it from here.

I highly recommend you ask for Vik Shashi!!and give him an opportunity to make your car buying experience an amazing one.

Very hard to get a real live human from the service department to return a call, much less answer the phone. How hard is it to take care of the people that buy cars from you?

This was by far the most positive and pleasant new car buying experience I have ever had - thanks to Michael Johnson, Jeremy Christoph and Jeremy Corniel! 5 STARS ALL AROUND!!!.
Unlike previous experiences at other dealers, I did not leave with a headache, wondering what actually just happened to me! Of course a BMW is a great car, but NOT if you drive off the lot in a daze not really understanding how to work a zillion buttons and bells! Or what you really paid!
Michael, Jeremy and Jeremy took the time needed to make sure I understood and was comfortable with every aspect of a new car purchase. I hope to work with them again in the future.
Thanks guys!!! You're the BEST!

Trey Purvis with Capital Eurocars made our purchasing experience one we will remember. He was able to get us a good deal on our dream car. We will definitely be dealing with Capital Eurocar in our future car or SUV purchases!! There is not enough stars to give!!!

Andrew Brew was very pleasant and efficient. He took notes of everything I said was important to me in type of vehicle I was looking for. He then brought me the vehicle that met my expectations to test drive. He was very thorough in explaining all of the features. Andrew is an asset to Capital Eurocars!

First time going to a Mercedes dealership. Great experience. It was as fast as a dealership experience can go, Bruce was very knowledge and the finance manager Mike was great.

Highly recommend Bruce Parker was a sales consultant. Will definitely be leasing out next Mercedes through Eurocars and Bruce!

So I scheduled an appointment at 9am on a Monday for an oil change and a brake inspection, as the entire SUV shook when I applied the brakes and service representative told me he d call me around lunch time. Welp, near closing time, 5pm Monday, I had to text him to find our what is happening with my car. He responded that they had not even looked at it yet, let alone, changed the oil. Then, they said the pads and calipers are bad on a 40,000 mile X1. I am planning a cross country trip and needed my SUV at maximum performance. Then $1,600 later and on Thursday afternoon I get my SUV back.

Parke Stafford communicates well, and always returns my vehicle serviced and clean.

Parke Stafford has been our service expert and counselor for over 10 years. He s like our partner in ensuring our safety and real pleasure in all our Mercedes investments. We have to date traveled over 98000 miles in our latest (GLK 350, 2015). Pure trouble-free pleasure. You could not have a better Quality Assurance standard bearer. Thank you.

Bruce Parker is a very dedicated and helpful agent. He handled my purchase of my new BMW and made the process very easy. He is an asset to Capital Eurocars. Thank you Bruce Parker for all your patience.

Park Stafford and the entire department was accommodating and helpful.

Joe Trozzo is the reason I come from Valdosta, Georgia to Tallahassee! He always makes me feel important and keeps me informed about the progress of my GL Mercedes!
After purchasing my suv, I actually took it to Albany for my services and even went to Jacksonville once but finally realized I was not far away from you guys in Tallahassee. I liked Joe so much that this is now my top choice whenever service is needed.
Thank you,
Jeanie D Allen

Lee Woodruff has been 'my guy' at Capital Eurocars for the past 4 years. He always goes above and beyond and truly makes my interaction with the dealership a pleasurable experience. He walks out to greet me as I pull up and then opens my car door for me when I leave - it makes a difference.
Thank you for all that you do for me Lee, its been a great ride!

Attentive,friendly,courteous ,professional,fair and tolerant ,Al and Betsy

Great service experience! Everything done as promised and in a timely manner! Our second visit to Capital Eurocars has also been a great experience! William Gilkes took great care of us and handled all of our request! I would highly recommend him!

Parke Stafford was great at making sure I received the service needed.He explained what was being done and why. He made sure I had transportation while my vehicle was serviced. He is always very professional when he work with me. I only ask for him when I make appointments. Parke is GREAT.

Joe Trozzo was very easy to work with. Clear communication and upfront with pricing.

Great experience was traveling from out of town took us first thing on Saturday morning and back on the road quickly. Thank you

Joe Trozzo is very knowledgeable and friendly! Highly recommend!

I had a great experience and felt like a valued customer. I had excellent customer service from William Gilkes, who kept me informed throughout the day on the status of my vehicle and when it was ready for pick up. He was kind, thorough, and efficient.

Lots of great people here, and I have gotten to know a lot of them over the years. This review is for my recent service, which was handled by Tony Taylor. Making the appointment was quick and easy, and when I arrived everything was handled promptly. When everything was done Tony had all the paperwork ready, and I was on my way. I've dealt with Tony many times, and he is always courteous and professional.

Not very happy about the finance manager service at the end of the purchasing. The finance manager told me that it is late and he need go home let's finish this quick at the end of the purchase with out any introduction. He told me he did not have time to tell me the loan number and just sign the paper when I ask him about loan numbers approved by the bank. I do not think that he will talk to me like this if I am that 80% majority, or that 15% minority groups. If you need leave on time for your kid go to bed that is fine, let customers know about it and finish the paper work next day. DO NOT RUSH PEOPEL SIGN THE PAPER WITHOUT ACKNOWLEDGE BECAUSE WE ARE NOT BUYING SOMETHING FROM WALMART ACROSS THE STREET THAT PEOPEL CAN RETURN THE ITEM FOR THATEVER REASONS.

We had a vehicle breakdown while traveling and Anthony and everyone at the dealership went above and beyond the call of duty to make our visit enjoyable.

Just talked to a VW parts salesman " JOE " that told me they needed to plug it to a scanner to get a radio code. They wanted to charge me for what the CROWN VW in Tampa gave me for free

Very helpful staff. Washed my car after the service and provided great customer service

It was an excellent experience with Parke Stafford. I have been to this service station many times and I mostly work with Parke. His customer service/dealing is great.

This place is garbage. We were helping a family on the side of the road on a Saturday and we were communicating with the Volvo parts guy Wally. We told him we were a hour away and was driving there. We call at least 3 time in route giving him progress update. With a nonchalant attitude he smartly said drive faster. We arrived 1 minute before closing and he had left. I wouldn't recommend you trust these sorry s.o.b with your bicycle.

In for a "check engine" light. Tony Taylor processed me in quickly on Friday morning, kept me posted on progress, and explained the problem and fixes. Shuttle was great, both coming and going.

It is always a pleasure coming to Capital Eurocars and having Parke Stafford as my consultant. Parke always go the extra mile to ensure my car is taken care of and I am pleased with their service. I some cases when you go to different businesses you can tell if the service with a smile is fake, but Parke's is genuine. He is an asset to Capital Eurocars. Thanks, It is a pleasure doing business with you!

My recent experience with the service dept. has been excellent. Anthony Taylor has
been the service adviser I have dealt with for the most part and he and the shop fore-
man Keith have taken excellent care of me.
William N Cooke

We had been to multiple car dealerships but Bruce Parker was the one who convinced us to go for GLC 300. He was convincing without being persistent giving us enough space to make the decision on our own time. He went through all the features in detail, patiently answered all our questions and always made us feel that he would be there if something went wrong. We highly recommend doing business with Capital Euro in Tallahassee especially Bruce Parker.

Joe Trozzo went above and beyond to make my experience enjoyable. The facilities were comfortable while I waited and the Service took shorter than expected. Overall great experience and I would recommend to anyone.

Parke Stafford is just outstanding. From the time you walk in until he walks you out he is just one of the nicest and most informed people I know. I have had nothing but great experiences taking my car to Capital Eurocars.

Capital Euro BMW gave me great experience with my first BMW. Thomas Sarratt did a great job to make as painless as possible with introducing the whole team from service advisor to finance folks! He will not let you down! Two thumbs up. Thank you Thomas!

I recently purchased a used Corolla at CapitalEurocars. I initially had my doubts of buying a used toyota from a dealer that sold luxury cars, but turned out I had very positive experience with them. This car was in an excellent condition, the price was reasonable, and the car came with a 19,000 miles warranty (I have been looking for cars in several toyota dealers, i haven't found a car in the similar condition with a free warranty). Mr. Angus is very kind and patient, it as a pleasure to do business with him.

My wife's car had a very weird and difficult electrical issue. They took their time really figured it out and delivered!!! If you sell high end European brands you better deliver after the sale ! They did with 100% satisfaction on our part. Professional polite perfect

Parke Stafford is the best service manager I ve worked with at Capital Eurocars. He always responds promptly and explains throughly any service that needs to be done and works hard to resolve any issues. Most of all, he is patient and kind! Give him a raise!

Tony Taylor and Capital Eurocars make me feel like I am the most important customer they have. I truly appreciate the straight forward and honest service with a smile and a hug.

Joe Trozzo gives me faith that not everyone in the car repair industry is out to get you. Took care of me and my wife and our car. Very pleased!

Joe Trozzo took excellent care of both me and my GLE400. He made arrangements for my travel to my work and kept me totally informed of the progress on servicing my vehicle. He caught the need to replace my tires due to a separation to the right front tire and the repair status of the right rear causing out of balance problems. The shuttle driver, Willie, did a great job of transporting me to my place of work and back from my home in a courteous and efficient manner.

They are a great servicing center for BMW and Benz. Very quick. Best if you schedule your service. They offer shuttle service to drop off and pick up. Fresh brewed coffee with a real coffee machine that actually tastes really good. Service consultants are very personable and professional. They went above and beyond each time I was there.

Park Stafford is the best. He knew I didn't live in Tallahassee, but he got me in on a Friday, got my car battery and other items repaired or replaced and it was ready by the end of the day. Thank you Park, good job

Parke Stafford is beyond professional an accommodating !!!

I just bought my new 2013 Jetta from RON CARTER! It was so easy and fast... they dont harass you or make you feel pressured or make you feel like you're going to get scammed like typical car sales men do. I highly recommend them- best car buying experience I've ever had. Thank you! :)

HORRIBLE SERVICE DEPARTMENT!!!!!
I had some of the worst experiences with the service department at this dealership!! So horrible that recently I traded my 2016 Mercedes Benz because I Absolutely hated taking it to this dealership. One incident I made a reservation for a service appointment requesting a loaner because I m in the medical field a had to be at work for a procedure with my cardiologist. I was told that I could not get a loaner car because this particular service would only only take 30 -40 mins. Unfortunately for me it took 2hrs and I was extremely late to work not to meantion the drive there took an additional 45mins since I work in Thomasville. I was almost 3 hrs late for work. I was so humiliated,angry,and embarrassed. Never in my life have I ever been this late for work. Of course I should have been written up but my office manager empathized with me regarding the situation. She too expected better from Mercedes!!! To compensate me for the inconvenience I was tolded by the service manager ,Joe next time to talk directly to my representative( Joe Turzzo)! I couldn't believe it!! It was as if no one care about the inconvenience to me. Oh but they rush to get my car service done faster! The next service I had to have I decided to let my fiance take my car and drop it off for. I just had a fear that something would go wrong like last time and I didn't want to be written up at work. I made the reservation with my service rep just as I was advised and requested a loaner car for my fiance. He assure me that he would have one available for him upon his arrival. When my fiance arrived
early that morning to drop off my car there was no loaner car available. He was told that they would shuttle him to enterprise to get a vehicle contracted through Mercedes. They dropped him off at enterprise and left him. When he was finally waited on at enterprise, he was told that didn't have anymore loaner vehicles. He waited 2hrs for the Captiol Euro shuttle bus to pick him back up and set there for hours waiting on them to finish the service. He missed two important business meetings.
When I spoke to my service representative (Joe Turzzo) he apologized and said that he could give me 10% off my service! Are you kidding me!!! This was horrible service and bigger slap in the face offering me 10% to compensate for the inconvenience. I begin to think what if I would have taken my car myself, I would have been written up for being late. The worst part is no one seemed to care! The sad part is I loved Mercedes and recently got approved to buy a new Mercedes. My dream car is the CLS 450. I decided not to get it now because this is the dealership that would have to service it and I was told Albany is even worst by one of my patients!! I loved my mercedes but hate having it serviced at this dealership!!! I traded it because the service experience was truly horrible and I dreaded taking it there!!! I do expect more from Mercedes!!! I have recently spoken to someone who said he is sorry I had those experiences but he had never. That was good know. Unfortunately this was my experience and I will never forget it! I was always told they were short staff when my services would take a while but is this really the customer's problem! Mercedes moto is The Best or Nothing. I received far from the the Best from this dealership's service department!

Dealing with Mike Felton in Tallahassee was a great experience. This was my first time buying a car on my own and he was very professional, knowledgeable, and honest throughout the car buying experience. The dealer got me a better finance rate than I had preapproved and Mike helped make the whole process quick, easy, and simple. The car drives perfect, was well serviced, and feels like a new car. I would absolutely consider buying from him and capital city volkswagon again.

Thank you, Joe Trozzo, and Capital Euro Cars. Excellent and professional service

Service was excellent. The dealer, Bill Gilkes, arranged for replacement of recalled airbag and several smaller repairs. The car was washed, waxed, and the interior was cleaned when the car was returned to me. Very professional and first rate service. A+++

Parke is very courteous and takes his time to listen to you instead of rushing you out the door.

Joe Trozzo,, my Service Consultant, made the servicing of my vehicle effortless and pleasant. His knowledge and willingness to get things done expeditiously are welcome attributes. Capital Eurocars will remain my choice for service of my vehicle.

The service department is the main reason I just purchased my fifth Mercedes. Joe Gruen and Parke Stafford make it as easy as possible to have your car serviced and are always fair in dealing with repairs.

Joe Torzzo provided A-1 service and he s not my normal service rep, but he made sure all of my issues were handled with care. Thanks Joe!

Great service from Capital Eurocars Mercedes. Specifically, we have worked with Parke Stafford the last few years getting or MB serviced. This year, as in previous years, his attention to detail and followup is superb. Ask for Parke, you will be happy you did.

Michelle Albert is a great service advisor! She made sure I was taken care and my request for a loaner was fulfilled! I really appreciate her going above and beyond to provide great service!

The Mercedes Service Department is great! Tony provides awesome service@

Parke Stafford was great assist me with my Service of my C300 Thanks for a great job.

Tony Taylor is the best start to finish, I've had two cars serviced this month and both experiences were fantastic.

This was my first time buying a car over the internet and I am very pleased with the result. My salesman, John Lowry, was very pleasant and informative and he made us feel very welcome. He went out of his way to follow up with me and made sure that everything went smoothly during the purchasing process. I would definitely buy from Capital Eurocars again, as well as, tell all of my friends.

Thank you so much!

Rose W.
Tampa, Florida

Parke Stafford made my visit easy and smooth. He was very courteous and warm and kept me informed about my car and the status at all times I enjoyed working with him

Great service from Michael Johnson! He was extremely patient throughout the process and made sure I left the lot with something I was happy with!

I always have excellent service at Capital Eurocars. Tony Taylor is the best.

Jessica provided a luxury buying experience and treated me like a king. The sales manager Angus provided a great price on the car without all the back and forth. The paperwork was done when I arrived so I did not have to wait for hours to sign. I can be quite demanding as a customer and they passed with flying colors. They are already on my short list when I decide to get my next vehicle. Highly recommended!

Jeremiah Franklin and Jessica Wade provided me with outstanding service from start to finish. They took the time to answer all my many questions, and did so in a friendly, professional, patient, and competent manner. They made the buying experience a pleasure.

Outstanding dealership. This our 14th car from them and Bruce Parker, Crawford Atkins and Joe Gruen keep is coming back.