Service was good but customer support left a lot t...

Service was good but customer support left a lot to be desired. My Service advisor went to lunch and left another advisor in charge. I had an appointment elsewhere in the afternoon and had told the advisor about that. My car was ready (I could see it parked) but the replacement Service advisor disappeared for quite some time and I had to wait until she reappeared to get my car. Dont know for sure how long the car was ready, but it was significant. I made it to my afternoon appointment, but just barely.