Mercedes-Benz of Dothan Reviews

If you have a problem with your Mercedes, this is the place to come. In fact, not everybody works on Sprinters, but this is one of the Mercedes dealers that does. They did a great job with my warranty recall. I received a letter from Mercedes saying that the airbag was defective and I should not drive the vehicle but they did not have an appointment to fix the issue for over a year! What a joke! Who is going to let their RV sit for over a year just because of some potentially fatal defect? But when I called Dothan although they did not have replacement part they called around and somehow magically found one in a couple of days and gave me a call. Bless their hearts. I know it was hard all over the US to get this part, and I don't know how I did it but I am certainly impressed. Great service.

I worked with Adam Tindell and have nothing but good things to say. He was very respectful and truthful. Two things I look for the most in a person. Thank you for my new Cadillac Adam

Teresa Walker was very patient, great customer service and full of knowledge.She made me feel like a valuable customer.

Go see Adam Tindell! He is fantastic. Great customer service.

This place is nothing but a scam. They sold us a used vehicle and told us they did a 120 point inspection prior to us buying it. Three weeks later we notice a spot under it so we took,it back. We are told nobody is in the shop on Saturday to come back Monday so we did. The service dept says they didn't find anything but topped off the power steering fluid and to bring it back Thursday, they called Thursday and said they got behind so to bring it back the following Monday. We take it back today and they find the problem but of course it's a used vehicle so it's not covered but they will fix it for $1190.00. So I call another shop and they price it for 913.00 and tell us that what they are saying is wrong makes no since because they AC is still working. Which I believe they have no clue what's wrong because they told a family member that bought from them a few months earlier that his a.c. was messing up because he ran it on the cold setting instead of half way, and that Mercedes cannot have the a.c. on the cold setting. So beware, their 120 point inspection is a joke as well as the service dept.Oh and to top it off when they topped off the power steering fluid I guess they did it to another vehicle since this vehicle has hydraulic power steering.

I gave Mercedes Benz of Dothan a five-star review because of their integrity, customer service, and product knowledge. I just purchased my third Mercedes from this dealer, and I have no doubts that the next vehicle I purchase will also be a Mercedes and I will purchase it from this dealer. The quality of the sales staff has been exceptional, and the service department has always done an outstanding job servicing my vehicles and answering any questions I have about the vehicles. My wife likes this dealership as much as I do.

Brigita Coker is amazing!
She is so very knowledgable and makes you feel at ease. I will buy many more vehicles from her.

My wife mentioned to me that Mercedes seemed to have a promotion going on last month that might interest me. There was a car we identified as a possible nice option, so I emailed John Padgett the General Sales Manager and asked for an experienced client advisor. He linked us with Adam Tindell and the process flowed as smoothly as I have ever experienced in the car buying arena. I quickly ended up with the vehicle I thought would be right (E350), and I have spent the past three weeks loving that choice. I highly recommend M-B of Dothan in general and Adam Tindell specifically. This has been an outstanding experience! H L Lassiter Jr MD, Dothan

Just purchased 3rd vehicle from Mercedes of Dothan! ALWAYS A+ customer service! Adam Tindell and David Adams made the process seamless and worry-free!! Adam was very knowledgeable about the vehicle, highlighting its many great features. If you're looking for a vehicle, I HIGHLY recommend that you go see these guys!!!

My experience at Mercedes-Benz of Dothan was one that was not expected given the stigma of being a women who pulls up on a car lot without a male present. If you are a women you know the feeling of dread and potential intimidation. As I stepped out and looked at a vehicle of which I was interested I was surprisingly not approached like buzzards to a piece of roadkill.
No. I looked around the lot a bit (looking over my shoulder thinking to myself, "This can't be real.") and then my husband showed up. He had been working over the phone with a salesman named Adam. Because I knew what I had in mind for a vehicle it didn't take long before he obliged by joining me on a test drive. He was kind and relaxed, rather than seemingly amped on up energy drinks with a fabricated excitement to help. Adam was genuine. We engaged in conversation along the test drive and I asked questions as they came to mind. He did not overly talk the sale of the car but simply listened as I asked questions.
Once arriving back at the dealership I decided to give the other car a test drive as well. This vehicle was a manual 6 speed, which I had not driven one in about 14 years. I asked him if he was sure he wanted to ride with me as I was a bit nervous. My question was met with a huge smile and the words, "Let's do it!" This test drive I had numerous questions at which he again answered without a slight hesitation. He continued to make me feel comfortable and not like a "typical women who doesn't know cars." The way he answered my questions allowed me to ask more without feeling judgement.
Upon arriving it was settled. I went with the second vehicle.
I tell this story to brag not just on the dealership and the process which led to me purchasing a vehicle but also Adam as a salesman.
I sincerely thank you for a wonderful experience as the very thought of having to go through the process of purchasing another car was almost debilitating to the point to where I was going to just send my husband to pick out something I might light (within parameters of course). Today I drove my new whip to work and she is everything I could have wanted and more.
Thanks Adam!

The best car buying experience easy and quick, thanks to Ms. Teresa Walker for helping me. Definitely would do business again!

Went to see the diesels but i dont think they had any.. But a nice selection of everything else.

Very pleased with Teresa Walker for being patient during transaction. Thank you

We bought our first car together!!! Had a great easy experience! Jarret Lord really took his time to listen to our needs and wants in a SUV. He look the time to show us and test drive 5n and we made our decision! We got a great deal and along with some awesome plans. They gave us great amount and deal on our trade in! We highly recommend Mercedes-Benz of Dothan!

From the time we stepped onto the property, Kay and I felt like VIPs. Derek greeted us with a warm, friendly smile. He introduced us to John McClung, and John made our buying experience fun and rewarding. There was never any pressure and John and Derek took the time to explain things fully and outline options for us. We've shopped for cars in many markets, but this experience was far and away the best ever. I would recommend Mercedes-Benz of Dothan without equivication.

This is a wonderful dealership with excellent staff! Mercedes-Benz of Dothan is not only a nice place to purchase a luxury vehicle, but it is also perfect for good quality, used cars. I bought a used Toyota Camry from here and my salesperson was awesome! Every question I had was answered and all of my needs as a customer were met. I will be going here again when it is time to purchase my next vehicle.

Great service from the salesman but parts manager needs to notify customers prior to arrival if parts are not in stock nor available by the appointment date.

Since moving to Dothan, my husband and I have driven 4 Mercedes vehicles. We have loved every one of them. The vehicles themselves are certainly 5 star, but the service from the staff of Mercedes Benz of Dothan would easily rate a 10. Adam Tindell has gone above and beyond to make sure that we have had not only a pleasant experience, but that we were matched with our ideal vehicles.
Two thumbs up, 5 stars, and anything else I can give them. They ve certainly earned it!

I Love Mrs. Teresa !! Thank you and everyone at Mercedes!! Best place to get a vehicle!!

Popped in and out with getting air in tires. Great customer service and fast!

I have bought 3 vehicles from this dealership, and love how they make you feel like family. Adam Tindell has always been my salesman and is professional, genuine, and sincere. Mercedes Benz of Dothan will always have me and my Husband's business!

I'm sorry about the response I could have been nicer but when we go look a new car I don't want someone coming up to me I just want to look and I guess I took the guy who came up to me wrong he is trying to sell a car I shouldn't have said he was pushy he was very clean cut friendly its my bad please forgive me and we may come back up there again I'm very sorry for the response

Very helpful, willing to deal, and no pressure sales, at least I didn't let them....this time was for our second car!....real pleased with the follow up visit....

I love this place. Very professional and very caring staff. I call them my miracle workers cause I don't know how they got me in my favorite GLC 300 in my budget. Lifetime customer for sure!!

One of my favorite dealerships in the area!! My last salesman; Adam Tindell was phenomenal and made the dreaded car buying experience very easy & pleasant. Adam and the whole Team gives excellent client service!!!

Outstanding dealership! The Associates provide great customer service! My Bride and I highly recommend a relationship with Adam and Brandy. Super people who will take care of your purchasing needs. What a gem.

I was very pleased with my salesman Teresa Walker...I met some very nice an concern people there. I will recommend this business to my friends and family. You all deserve a five Star, Thank you again..

Being apart of this Mercedes Benz family for years and years now has been one of the best experiences! I still remember pulling off the lot in my first car when I was 16 and having everyone congratulating me and making me feel so special! Almost 7 years later, I wouldn t want to buy from anyone other than my Mercedes family. I have had the best time getting know these amazing people that absolutely love what they do. They are the best staff all around and the best people you could ask for at a dealership. You always come first to them, with finding the perfect car for you or helping you with any type service you need. I d give them a 5 star everyday!

What a terrific dealership...their service department is top notch. They go out of their way to accommodate our needs....especially when we have a mechanical issue while we are traveling. And, the repairs they do stay fixed!

Adam Tindell was the best!!! He helped us with our new car purchase. Great costumer service! Come see Adam!!!

Refuses to stand behind vehicles. Know your Lemon Laws.

They are all extremely professional. We highly recommend for you to go and see Teresa, she was awesome, very patience and understanding of all our needs and help us get the right car for our family. Also she is a very nice person who makes you feel like you are doing business with your best friend

These guys are the best! Took the time to make sure we left out of there 100% satisfied and left with no questions! If you need a vehicle Nick and Earnie are your guys! <3

Service Department scraped the paint off our front bumper and refused to make it!!!! Avoid this place if you value your vehicle!!!

Great dealership. Great experience with Theresa Brady, she was very knowledgeable about the vehicle. Highly recommend!

My husband and I recently had the pleasure of purchasing our latest vehicle at the Mercedes-Benz dealership of Dothan. We had decided on a Mazda 6 and came across one for sale at their dealership. The condition and price made the drive from Tallahassee, Florida to Dothan, Alabama worth the trip.

Although their dealership sells high-end luxury vehicles and we were considering a pre-owned vehicle, the level of service we received was outstanding. Their showroom was beautiful and spotless, and the friendliness and professionalism of Brandi Williams, Tyler Ford, and Brigitta Coker during the entire process exceeded our expectations. Often in the past, we ve found the process of bargaining to purchase a vehicle stressful and uncomfortable, but not so in the case. We left with what we feel was a good deal and a car we re very happy with. The experience was so good that it compelled me to compose my first review ever of a car dealership. On top of everything else, their receptionist even suggested a Dothan s China Wok as a source for great Chinese food and she was spot on.

If you re in the market for a new or pre-owned vehicle, I would happily recommend Mercedes-Benz of Dothan. We look forward to doing business with them in the future.

Customer service is always excellent. The mechanics are top notch. Service time was minimal for what I had to complete.

Worked with David Oswalt and John McClung- both were very professional in my venture to buy a used BMW from this dealership. Appointment for test drive was met, and their attitude exceptional! Would buy from again for sure!

Took my CPO E-400 for annual service 25 Nov 20. Took all day to complete a scheduled appointment (0845-1517). Two days later I get a 'Lane Assist Inoperative' message. Earliest service appointment was two weeks out. Took vehicle in for scheduled appointment to fix lane assist on 15 Dec. Arrived 0830 and vehicle was not ready until 1625. Service tech said could not find anything wrong and all they did was set Lane Assist from 'Adaptive' to 'Standard', eight hours to do a 30 second repair/fix/selection. Two days later, the 'Lane Assist Inoperative' message appeared again. I have a service appointment for 21 Jan 21 to attempt to fix the message . . . again. I really like the one-way hour drive to get to this service location and vacation time I expend to get my vehicle serviced . . . NOT! Will follow-up with another review based on how successful this next scheduled appointment goes. Bottom Line -- It appears I'm getting the 'you bought the car somewhere else warranty service'. Why have scheduled appointments if they are meaningless. Fix the car right the first time.

If you want Beverly Hills treatment, go see Teresa.
The city of Dothan and Mercedes-Benz of Dothan is very lucky to have her here.

Absolutely the best car buying experience EVER! Adam was wonderful ~ no pressure, just friendly, caring and professional. Everyone at the dealership was friendly and helpful. I highly recommend Mercedes-Benz of Dothan!!!

Noah was very friendly helpful knowledgeable tried his best to answer all questions! Thanks noah

Just had an INCREDIBLE experience at MB of Dothan. I have a Winnebago View on a Dodge Sprinter 3500 chassis with the Mercedes engine. I "blew" the turbo hose about 8 miles out of town. Called Dodge dealer explained situation, he couldn't look at for at least a couple of days and it might be middle of next week because they are backed up. So I AM OUT OF TOWN on business as a sales rep and no turbo. I "limped" the RV into MB of Dothan and explained to TONY the situation, he gets up walks to the back comes out with CHAD who crawls underneath the front confirms loose hose and missing clamp. They don't have the part but THEY HAVE A SOLUTION. Chad removes the clamp from the service Sprinter they use for local trips. In 30+ minutes I am back on the road!! THAT IS CUSTOMER SERVICE! If they will do that for a total stranger off the street I can't imagine the level of service their actual customers receive from the staff. THANK YOU!

Excellent experience with Brandi and Adam. My new family

I accompanied my Father on a three state, six month search for the perfect vehicle. Teresa Walker of Mercedes Benz of Dothan persisted with patience and frequently updated us on their inventory. I was impressed that her priority is customer satisfaction, rather than just making the sale. Her expertise and exceptional customer service will keep us returning to her for our vehicle needs!

Great experience! Brigitta was so nice and helpful, and went the extra mile to make sure I got the exact car I wanted.

As ALWAYS, service was impeccable. I'm ALWAYS met with the most friendly service staff. Diagnostics, service and repairs are ALWAYS explained and performed in a most professional manner. The technicians are HIGHLY trained and I've never left the dealership with an unanswered question. I never have issue with maintenance and repairs because I know I'm leaving my vehicles in the hands of professionals at all times.

I highly recommend Mercedes-Benz of Dothan. They truly know how to treat their customers with the highest level of great customer service!

I ve bought 3 vehicles from MB of Dothan. All 3 from Adam Tindell. Not only have I enjoyed my cars, I have had the best customer service. Adam is a genuinely nice guy who happens to be really good at selling you a great car...or 3!

We have purchased 8 cars from Mercedes Benz of Dothan, two in the last few months. One for us and our daughter bought one as well. They even helped her get the car in her own name so that she could start building her credit score. It's a great program that helps young folks just out of collage establish some credit of their own. We have always had great service and help in any way. Thank you Rick Vaughn, Rick Hart, and Tony in service! Wouldn't buy a car any where else.

I went in today for a tire rotation. I didn't have an appointment. They got to me right away and took care of a recall. Out of all the vehicles we have owned, Mercedes-Benz of Dothan is the most efficient service department we have experienced.
If I could give them a 10, I would.

the treatment I received was and continued to be beyond belief. As stated in my last review I brought my GLA250 in for B service. I recently was getting error messages from my GPS I tool pictures of 3 messages, showed them to service writer. When I picked my vehicle up I was informed by the service manager that I would have to come in when the messages were active on the screen he explained if "a part was replaced and the factory found it was not defective the dealership would be charged back and in turn I could be charged back". I discussed for 10 minutes other possible options because I felt it would be impossible for me to bring the car in with the message on the screen. He was adamant. After poor reviews on this site and the Mercedes survey staff. The Dothan certified service people discovered a possible update that might fix the problem. I was still upset about how I was treated. When I told the service writer that I was still upset. She responded that I misunderstood what the service manager said.
Copy of text
I think you misunderstood what he was saying. He did not want to replace a part and it not fix your problem. It wasn't the expense that he was worried about, it was fixing it correctly. Let us know how we can help.
--Brooke Grantham -Mercedes-Benz of Dothan

What would have fixed it all would have been for the service manager to call and say we may have handled this poorly.

I am now at Mercedes in Jacksonville, they asked me to send them the pictures I had by email and they would see what they could do and the pictures would be attached to the warranty repair order as documentation.

What a noticeable difference in customer service. Dave the service manager and Ray the service writer made no promises but they did not put the responsibility on me as customer

This is a great place to buy a vehicle. Brandi Williams will go the extra mile for you. She is great at finding the perfect vehicle for you within your budget. I highly recommend her! I love my new car!

Top notch staff ,,,Teresa is so helpful and knowledgeable about these cars. Very good experience doing business with this group. Thank you!

If I was in the market for a Mercedes-Benz I would definitely come back here even though I wasn't buying anything the staff was super friendly to me and let us hang out in the customer lounge and have water and snacks even though we were just there to give our friend a ride home.

I am so incredibly happy with my recent experience at Mercedes of Dothan . My saleman was Adam Tindell and he did a phenomenal job . I wanted to share my feelings about my excellent experience with Adam Tindell . I purchased a new car from Mercedes Benz of Dothan and I must say it has been the best car purchasing experience of my life. I wanted to say thank you to Adam and let everyone know the exceptional experience I had at Mercedes Benz of Dothan .
Thank You ,
Elaine Lux

My father bought a 2009 Chevrolet Silverado, drove it for a week and the transmission went out. Took it back to Mercedes and they laughed and refused to fix it, instead they sent me to Solomon Chevrolet and they plugged the transmission into their computer and said the transmission was completely dead. I cannot believe Mercedes would sell a 2009 truck with a bad transmission then laugh in my fathers face. Havent even made the first payment yet and only had the truck a week, now im paying $4000 to replace the transmission. BE AWARE!! Merecedes Benz of Dothan are not reputable dealers who sell good cars. I picked this lot of every one in Dothan thinking I would get a quality vehicle. That was a mistake and I want everyone to know the level of integrity they have, which is none. To literally laugh in a 70 year old mans face who still works to this day and is a retired veteran. I cannot believe the nerve of these salesman. Make sure you have ANY used vehicle throughly TESTED by another mechanic to ensure everything is working so that this doesnt happen to another person.

Good communication and realistic deadline that was met. Very happy with the service center at Dothan.

The professionalism here is top of the line, right along with the vehicles they are selling. They make the car buying experience easy.

I recently ordered a 550 SUV through the ecommerce sales department of Mercedes Benz. Brigetta Coker was wonderful! She was so helpful with all the details of the car, explained all the options, and was very thorough with the entire process. She kept me updated as the car was being built. The car was exactly as I wanted it!! I would highly recommend this dealership

This is an amazing group of people. Nice to see a group of strong and successful women under one roof! You ll find friends when you go to them for a Benz!

By far the best service we've ever received. They actually care and try. We bought our first Benz from them and will our next.

We have 2 personal Mercedes car bought from Brandi.
We have muliple Sprinter Van's for work, bought from Brandi. We have 2 used trucks bought from Brandi. I need my 2020 GL ordered soon .
You all are family, Not a business.
Brandi, thank you for making our lives better.
Judi

Professional and courteous service and technical staff.
Steve, svc. Mgr. Very helpful.....we will return and recommend to others.
We found parts and products. We recieved helpful information on po ur vehicle.

I am a retired Veteran with over 23 years of service I bought a used 2008 Mercedes AMG S63 with 27,000 miles on it. After 1 month of normal driving the tires came apart because the tires where dry rotted. When brought to the attention of the sales manager they did not want to replace the tires. The headrest was broken, sales manager would not repair. I pointed out that the wheels were scratch before I bought the vehicle and the manager said he would take of it but after I bought the vehicle he did nothing to repair the wheels. Now the engine is making weird noises. I have bought over 25 vehicle this was my worst buying experience ever.

Great experience with Brooke Grantham. She kept me informed during the process of having my G Wagon repaired. Would recommend to everyone. I really appreciate the good communication.

Teresa was very helpful during our car search. She was very patient and made the process very easy. David was also great! Thanks for everything!

I have only dealt with Bruce, a service department representative, a couple of times. He has had a great, positive attitude and been very helpful.

They had outstanding service and a terrific selection.

My car buying experience was an absolute pleasure. My salesperson, Ray Ruiz, was outstanding! He went above and beyond to help get me in the car I wanted without any hassle or surprise. The entire staff was friendly and efficient. I without a doubt will buy again from this dealership and have already recommended them to several people in the market for a new car.

I purchased my 1st ever vehicle from Mercedes-Benz of Dothan. I leased a new C-Class and am absolutely enjoying it. The process was as smooth as can be. Definitely should give them a try.

JUST CALLED THEM TO GET THE PART NUMBER FROM RUDE CUSTOMER SERVICE REP, DIDN'T GET ANY HELP AT ALL. WHAT A SHAME FOR MERCEDES! THEY NEED TO WORK ON SOME TRAINING FOR CUSTOMER SERVICE REPS.

I was in Dothan visiting family when I needed a service on my car. While having service I found a G 550 on their lot. Teresa in the sales Dept was wonderful to work with and sold me that G 550 before I left for CHARLOTTE. I had a great experience at this dealership with sales and service departments. I would drive to Dothan to buy my next car. Ask for Teresa.

Had a wonderful purchase experience working with Brigitta Coker! Absolutely love my CLA 250 and the ease of buying the new car and trading up the old made all the difference in the world. Thanks Mercedes of Dothan and Brigitta!

Story time. So I found a 2016 GL-550 that my wife fell in love with at this dealership. We were looking to trade one of my Hellcats for an SUV since we have a new baby on the way. Called first thing on a Saturday morning to schedule an appointment, to come and see the vehicle (dealership is an hour+ away from my house). Showed up at 11:30 am and was told the vehicle was at the body shop getting a new windshield and would not be available until 2:00 pm. Inquired as to if they had a vehicle of similar specs and was told by the sales manager no.. (Nick I believe). So we stayed around Dothan for the duration and called at 1:30 pm to confirm the vehicle would be available and were told yes. We showed up to the dealership at 1:45 pm and waited for it to show up and finally around 2:20 pm the vehicle arrived. Our salesman Adam started to show us the vehicle and another salesman with clients immediately got in the vehicle and left to apparently go show it to some guy (as I was told). Once it arrived back at the dealership, we test drove it and wanted to immediately make a deal. We waited for over an hour and were ultimately told sorry we are selling it to the other customers. I asked to speak with the sales manager (Nick) and was told sorry these things happen and they got here before you. These other clients showed up at 1:30 pm and because we were sent off at 11:30am and told to come back at 2:00pm, they somehow got there before us. There are a lot of other details of this experience I have excluded, as to try and cut down the length. In all of my years buying vehicles of all types and price ranges all around the world, this was by far the worst and most embarrassing experience I've ever had. I would certainly not recommend!

Excellent service. Friendly courteous knowledgeable. AMG c43 cab. Was a pleasure to do business. Autumn was kind and made the purchasing process seamless. Mr. Bruce was through and very informative. I drove over 2 hours for excellent service and well worth it.

Three years later back to purchase my new vehicle. Adam worked hard to find me the exact car I wanted. Treat your customers with respect and honesty and they will keep coming back. I ll get my next Benz here but will enjoy this for now.

Always had excellent service and Adam Tindell has always taken great care of anything I needed!

The service staff is very knowledgeable about the service and care of my Mercedes. They go above and beyond what I would call their job description to make sure the customer is comfortable while waiting and keep you informed of the progress of the service from start to finish. They explain, in detail, any service the vehicle needs and have a loaner vehicle ready if needed.
Steve and Brooke go out of their way to satisfy the customer!