The customer service has recently declined at this...

The customer service has recently declined at this place. They used to be very efficient and courteous. The management has changed and they are not attentive to their customers. I had two bad incidents: one was where I had an appointment to get my oil changed, I waited almost 40 minutes and no one asked if I had been helped so I left. I came back a few months later to get my car serviced for a different issue and it took them over a week even to get my car in for a diagnostic! No one called me about the status of my car, I had to constantly call and leave messages. They also changed policy where if you do not own a vehicle that is at least a 2010 you are not "elegible " for a loaner vehicle. My new service technician Julie, was old, rude and incompentent . She has a stank attitude and she is not attentitive to her customers. I called the management about her on 2 occassions and they did nothing. Mercedes is supposed to represent class, these employees have no respect and if I am spending expensive costs to get my car serviced, as a customer I expect better treatment. Do yourself a favor....DO NOT, I repeat DO NOT go here! They are more concerned about selling cars, rather than retaining good customers. You are better off taking your car down the street to Christian Brothers.