Mayfield Toyota Review

I had a great experience buying my first new-to-me car with Wayne Halaby and Jason Coeuslan at Mayfield Toyota. After test driving cars at a number of dealerships, I test drove my little Prius C and fell in love with the car, got a great deal with no pressure or hassle, and lifetime oil changes. The finance team were extremely efficient and helpful, and everything went swimmingly. Would recommend to anyone. Wayne in particular was genuine and friendly and easy to deal with, which was not always the case.

The best Toyota dealer in Edmonton for their after sale service .
Make sure you are buying your car with a sellers that have several years of experience .
I would say 10 years at that location .
If you don t , you will end up with a car missing items such as cruise control !
Talk about a breach of promises .

Web based appointment booking service actually worked, hooray! Even though they were very busy they took my car in and started working on it. Car was delivered essentially when the service writer and I had agreed.

The mechanic found a squeaky accessory drive belt (I knew about it but had forgotten to mention). Good on Mayfield for not pushing for the expensive install, simply selling me the part so I could do it myself. The part itself was essentially same price as Canadian Tire.

(Typical for all car dealers and not a knock on Mayfield specifically) they up-sold me a brake inspection which was probably needed, but hey, why not discuss that when the appopintment is booked.

Horrible service. Parts department could not tell me specifications on any Toyota factory parts only how much they cost. On a different occasion i order some parts that where on back order and i waited a month and nothing came, so i went to follow up they said they had not ordered anything under my name!

COULDN T ASK FOR ANYTHING MORE

Definitely the best Toyota dealership in Edmonton. When I first went in, I went in with a double mind without any expectation. The customer service was very welcoming and the Product adviser Vendan was nice enough and gave me suggestions to decide my new purchase within my budget. I ended up getting a 2012 Toyota Highlander Limited Edition for reasonable price. Also the sales Manager Karim was kind enough to provide me with good offers. They don t just leave you after they sell the product - you can expect a call from them within next few days asking about your experience with the new vehicle. GREAT CUSTOMER SERVICE with GREAT DEALS what more you can expect.

This is same with the people in the finance office. These guys have lots of patients to explain each and every penny you are paying for. Overall I had a great experience with Mayfield Toyota and I will certainly recommend Mayfield Toyota for my friends who are looking to buy a new or used vehicle.

Thanks to Mayfield Toyota and Vendan

READ THIS BEFORE USING THEIR MECHANICS

I have no issues with the sales side of Mayfield. They have nice staff and a clean facility. If you read their reviews, that's where a lot of 5 stars come from. Read the 1 star ones.

I dropped off my Matrix for routine maintenance and oil change:

The mechanic reported that both my front and rear brakes were "metal on metal" needing replaced, he also said that I needed brake fluid, and an engine air filter.

I hadn't noticed anything wrong with my brakes, so I declined over the phone. They pressed me, saying the mechanic recommended that my car didn't leave the facility without this work being done.

When I picked up my car I noticed instantly that there was a very loud grinding sound eveytime I braked. This sound was NOT there when I dropped off my vehicle. My husband had also driven my car two days prior, and said he had noticed nothing irregular about my brakes.

I went to another mechanic, who is a family member:

My front brakes were NOT "metal on metal" as reported, they had roughly 20% of the pad left. The rear brakes were in horrible condition and the rotor was also damaged as well. I did NOT need brake fluid. I did NOT need an engine air filter replacement for another few months.

Did someone see the stroller in the car and decide I was an easy target?

For you to decide:

Front brakes generally go before rear ones when they are the same age. If my front ones were still at 20%, it's highly suspicious that my rear ones would be naturally in such poor condition. The sound of those brakes were deafening on my drive home. That sound was NOT there when I dropped the car off. The mechanic was misleading about several things, how unethical was the behaviour in total?

I replaced both front and rear brakes, and the rotor at my mechanics advice. Because I didn't want to have to go back within 4 months, I just had him replace the engine air filter anyway.

*What I would have paid at Mayfield: 1330$
*What I paid at my mechanic before any family discounts: 500$

These are tough times. People become desperate. Do your research and stay safe.

Bought a Toyota Corolla 2017 from the dealership. Workmanship from this dealership is terrible. It took me 3 visits to get my roof racks properly installed. Then found out the trunk was leaking water. They replaced the weather stripping but forgot to attach the spring or the tention bar back. Trunk fell on my head and those things are very heavy. Also misallighned the trunk. Took it in again. Took them a week to order the part in which is fine but again trunk is misallighned. Hopefully next visit can be the charm for this dealership to get this small issue fixed. I Give them 5 stars in sales. 5 star in customer service. But the workmanship is terrible. Talked to Chris service manager and asked him to mention to his mechanics about this issue and the response was I have 200 vehicles going in and out a day I can't talk to my mechanics. If the dealership can't handle the 200 vehicle a day service with good workmanship then I guess they should slow the business down. Would not recommend getting your vehicle repaired here unless warranty covers it.

Shannon was great! She was personable, kind and patient, but also new her stuff. Would for sure go back to mayfield and ask for her when purchasing our next vehicle.

A week ago i went to Mayfield Toyota to look at there pre-owned selection as i has seen a car on Kijiji that i was interested in. Nissan JUKE 2015. I was not going to purchase this suv on this day just start my journey on looking. We were greeted by a young salesman (Kier) with a quiet demeanor which was nice to not be pushed. We took the JUKE for a drive and i really like it but still wanted to ensure this was the car i wanted. The sales manager was introduce to us as i wanted an ideal of what they would give me on my KIA as a trade in. Again, Scott was not like the stereo typical sales person. He was friendly, easy going and not abrasive and even made you feel like he was on your side. Okay still going to check around but on to financing to ensure approval if we want this suv but NO worries i don't have to decide today I can let them know Monday or later. Amanda, the business Manager was full of life and energy and on top of all the different banks to ensure the best interest rate. Again no pressure. Then she said something about me taking this JUKE home with me today. I was YES. Not a sucker but i felt cared for, i felt like i had been give a very fair deal and i was not ever pressured. My decision as my friend would call it "HELL YES". Now a week later thinking back on the day, these people were extremely professional, none manipulative and cared for me. What up with that :) Then my salesman Kier even brought me my Juke back to me after i had it cleaned and undercoated. I had mentioned about buying a car on the opposite side of the city i lived on. I had expected to have to drive him back to the deanship but he even had his own ride arranged. This was an extremely smooth and enjoyable experience which i never expected. I love my JUKE and would highly recommend the Mayfield team but call ahead and make sure Kier is working that day.

We stopped there with our family late at night because we were heading back to Saskatoon and our trucks headlights were not working. Two men came out to help right away, they were extremely helpful and kind. We were asked if we wanted coffees the kids were given a play area while we waited. The truck was pulled into their shop right away and they did all they could to help us out since they knew we were going to be travelling on the highway. If this is the kind of service you are looking for when you are purchasing a vehicle I would highly recommend this location based on our experience.
Tim Jones was amazing

Stereotypical sleazy dealership. A friend's newly purchased vehicle was in for a warranty issue and they scraped the tires, rock chipped the hood, and ruined the alignment which was verified at a different dealer. All was denied by Mayfield when an explanation was requested. After filing with the BBB, Mayfield Toyota threatened him with a lawsuit. A dealer threatened a student with a lawsuit in order to keep him quiet. Shows how these guys operate and the morals of the company. We bought a 2013 RAV4 brand new from them 6 years ago, they were good then, but since my friend's experience, they've lost my business as well.

I started my vehicle search online and was provided with quick response times and no hidden fees. Pricing was good and our salesman, Andy, provided a detailed vehicle inservice upon vehicle delivery.

This dealership always goes the extra mile. My appointments are accurate, on time and thorough. Thanks for making it easy to deal with you!

Busy place. They would not book a routine maintenance appointment without VIN (?). "No VIN - no appointment". Used to be a friendly place but not any longer. It is true they are busy and therefore can afford upsetting new customers. I ended up going to a different Toyota dealership where a great service was provided. That would be my suggestion to potential new customers.

I recently purchased a Toyota Corolla car from Mayfield Toyota and I am very happy with my recent purchase experience with Mayfield Toyota, especially the way I was handled by the sales representative Andy. He was very knowledgeable, professional and was able to answer all of my questions and I never felt pressured to purchase at any time. I felt I could trust him and I wouldn't hesitate to do business with him again. Karim the Finance Sales Manager guided me through the purchase payment process telling the option available. He was amazing! It was a good experience with Mayfield Toyota.

I picked up our 2020 Toyota Sienna SE at Mayfield Toyota today. The service was outstanding, Hassan Hamdan went over the financing and explained all the details.
Vendan Sekar did the walk around and took the time to explain all the features my vehicle has.
The entire time I was at the dealership I didn t feel pressured and it was a very positive experience.

Never had any issues. My sales associate was wonderful. They are as accomidating as possible and very fair.

Good place to do business! Phi and Vance made the experience worthwhile!

So much to say about Mayfield Toyota. I can go on about the great vehicles, excellent prices and wonderful staff. I can talk about the magnificent service department, who on more than one occasion has bailed me out and had me back on the road making money in my work truck, which I bought from them and has over 200,000 kilometers and is still going strong. But what really separates Mayfield Toyota from any other car dealership is the excellent service provided by Chris Button. I've bought 3 vehicles from Chris and to this day he checks in on me to make sure everything is working fine. If I ever have a question about my vehicle or need a part or anything else I can always count on Chris for whatever I need. In short, he treats his customers as people and goes above and beyond to make them feel special. I will always recommended Chris to anyone in the market for a new vehicle, including friends, family and even customers from my business.

I bought my car from Mayfield about a month ago now. I was told the front grill would be changed for free, as there was paint missing on it. And they did change it, but I unfortunately had to drop my car off 3 times before it actually got done. It was very upsetting. An other reason why I m only giving 2 stars, is that one of the shuttle drivers was very rude, I am not gonna name her on here but she drove really close to other cars, honked when unnecessary... Although I had bad luck with these 2 situations, I was very happy with the great customer service I got from the service team, Aimee, who was constantly updating me on what was happening by email, and Mike, who helped me choose a car that met my expectations, while respecting my budget. I also had a great experience with David, the shuttle driver that helped me the first time I dropped my car off. He was very friendly and drove very carefully, as shuttle drivers should.

Amazing! I was welcomed by Jade Siffledeen and immediately knew I wanted to deal with her. She was very honest and went out of her way to answer even my tricky questions. I appreciate your help Jade. Great job!

I just purchased a brand new 2014 Corolla Sport and I love it! I had payed a visit to nearly every dealership in Edmonton before making a stop a Mayfield Toyota. After a less than pleasant experience from the dealership which I had purchased my last car I was very nervous about spending my money and declared I would not be making any hasty decisions. From the moment I walked through the door Andrew Dye made sure I was well taken care, he was very helpful and patient with all my questions and indecision. I love my corolla and will certainly be back in a few years when it's time for something different!

Of the whole time I have purchased a vehicle for myself, family or friends in the past, I never thought it would be this hassle free as my experience has been with Toyota Mayfield. I am not sure if they are all consistent but Jason Deng was amazing. It was stress free and almost everything was completed online. This dealer is the best dealer I have ever dealt with and Jason is the reason why I am giving 5 stars to this dealership. I will definitely recommend them to people I know that would be looking to purchase a vehicle.

I was so impressed with Mayfield Toyota that I now own 3 Corolla and a Rav 4. Unfortunately, the quality of customer service is deteriorating day by day. There's not enough staff to meet the demand at most times. It took me 2 days to book an appointment. After a long wait on the line on day 1, I was prompted to leave a message and that someone will return my call. No one did. Day 2, I called again and was put on hold for 20 minutes, twice. Finally on my 3rd attempted I got lucky. One Saturday, I took my vehicle in for 10 am appointment but was not helped till 30 minutes after. I was told some customers show up without an appointment and they can't refuse. So what's the sense of booking an appointment? Last Saturday to collect my vehicle after service, I was standing alone in the pick up counter line for almost 10 minutes before someone showed up to help me. I'm sure that I am not the only one receiving this kind of service.

Buy your next Toyota from Suhk Chahal! I just did, he did an amazing job! I ordered my new Toyota from Suhk this June and he kept me in the loop for the last few months with updates and letting me know shipping info and ETA which was great. Suhk had clients when I came to pick up my vehicle but still made time to show me all the features and options in my new SUV. Myron in finance was quick and efficient. Well done Mayfield, from a service customer to a proud new owner, I will continue to service with your shop and send my friends and family to see Suhk for their Toyota needs! Thanks Team!

Mr Venden Sekar helped me to find out the right used vehicle for me. He is an excellent salesman. He was very gentle and courteous.

The service advisor was fabulous! She noticed an outstanding recall for step 2 of the windshield washer issue. Since they had 3 extra parts available for the recall, she suggested having that taken care of at the same time as my oil change and maintenance. She also provided a service loaner so I could do my errands while my vehicle was unavailable.

Hassan was great. Helpful, patient, over and above. If you looking for great customer service and a great car, call Hassan at Mayfield Toyota now!

Brought my new RAV4 into the service dept. this morning, they helped me with an issue with my voice command button, figured out it was actually my phone settings that were the issue. No charge, which was much appreciated - I'll be taking my future service needs here.

This was my first experience purchasing a vehicle at a dealership and after shopping at many dealerships in several cities for almost two years, I can honestly say that Mayfield Toyota is the best. The staff over- exceeded my expectations. The salesman I had the pleasure of working with was Andy Lam - he was a genuine man that wasn't pushy or pressuring but was full of information and guidance. He was very honest about the vehicle and gave me all the information I needed to make the right choice for me. When I came to test drive the truck they had it perfectly cleaned and ready to drive off the lot that day, which was wonderful. The financing team was fantastic as well - everyone was genuine and respectful. One other really great thing was that I had a battery issue with the truck the day after I purchased it, and Mayfield did everything they could to help me out, including paying for a new battery. I always thought buying a vehicle at a dealership would be a nightmare but it felt like working with family to find the best truck for me, and I feel I paid a very fair price as well. I would highly recommend letting Mayfield earn your business!

They told me what needed to be done, how much it would cost and gave me an appointment when I wanted it. I picked up the vehicle at the time promised, it cost what they said it would cost and the work was done right the first time.

Very professional and courteous staff. Thorough job.

I got my new corolla today and the service is excellent. I appreciate Raymond Wong's helpful advice and service throughout the whole purchase process. The sales manager Ken Chung is also very helpful. I'll recommend them to my friends when they need to buy a new car. Thanks again for your service in addition to a great car.

If you need a new car, go to Mayfield Toyota and see Phi Nguyen, helped me find an amazing 2016 Toyota Corolla Sport. I would suggest going to him to get a new car!

Service was good, but when I go there pickup my car I have to wait about 40 min. to get it....

I would highly recommend seeing Andy Lam if you are looking for your next vehicle. He really went above and beyond for me and was extremely friendly and professional. He made me feel like I was actually valued as a customer and kept going the extra mile just to keep my business. His customer service really stood out to me as I was shopping around several dealerships this past week!

Bought my first car here, it was an absolute pleasure. Vendan was extremely patient and knowledgeable as I navigated through the various choices of vehicles. When I upgrade my car in the future, Mayfield Toyota will be the first place I visit.

There were some problems when buying our SUV, but the service has been great since. They also do a great job detailing for under $100 when it's on special. Showroom quality detailing.

Hands down the BEST Service dept. Very accommodating. I live in the north end and will always continue to bring my vehicle to Mayfield Toyota. Thanks for always taking care of me and my vehicle. When I buy my next truck it will definitely be at this dealership.

Mayfield's sales and service department are excellent. They are ready and eager to answer all questions and to make sure that you are satisfied. I have dealt with them for over 10 years, and recommend them highly.

Its really an asset to your company to have such a nice and humble sales person named Mazhivendra ( nick named-Vendon). I went to almost 7 showrooms but was very satisfied with his customer service and it was really help full. Hats off to Vendon and thanks a lot Toyota Mayfield to make my dream come true.

I needed help to get a part for my old Toyota Rav 4, and these guys were just really excited to help me and I really appreciate that. if you need a part or you need to replace a part for your Toyota these guys will help you and guide you all the way, TWO THUMBS UP! AND 100 STARS!

this time it was a harmless experience at mayfield. thanks so much for your front staff for listening

We were very satisfied dealing with Mayfield Toyota. Before buying a new Highlander, we had done our research and knew what we wanted. Most important was a competitive price and a painless purchase experience. Andy and Mayfield Toyota came through on both counts. Andy responded to our initial request through online with a competitive quote. He was professional and very responsive to our follow-up queries. After we agreed to terms and were providing deposit information by phone. The pick-up process was quick and handled professionally. I would highly recommend Mayfield Toyota and Andy to anyone interested in purchasing a new Toyota.

It was a pleasure working with this business their service to us is from second to none and we felt very accommodated for. When visiting this dealership do not hesitate to work with Andy Lam as he provided us with exceptional service.

GO SOMEWHERE ELSE

Dropped my Toyota Sienna for about $1000 worth of maintenance the night before the maintenance was due. Called four hours after appointment time to find out they hadn't checked the night drop box and hadn't bothered to call for missed appointment. Dealership was unable to complete maintenance after their error offered a nothing no sincerity apologie and to reschedule the maintenance for two days later. Pathetic poor service. Take your vehicle to Canadian Tire or the corner variety store you'll get better service.

My husband and I purchased a Toyota Matrix from Mayfield Toyota this past week. I could go on and on about the positive and professional experience we had due to the amazing salesman - Danny Paulino!! He looked for the "right" car for us for about three months and kept in contact with us regularly until he found "the one" for us. He was honest, friendly, focused on getting the job done but was not pushy...THE BEST!!! I will be sending all of our family and friends to Danny. He will assist you and I promise you will leave the challenging task of buying a car with a smile on your face! Thanks again Danny!!

Blessings,
Rhonda

I recently purchased a used Tundra from these guys. I started the process online from a 3rd party website and all of my dealings were through email until just after we started negotiating numbers. We did a trade-in of our existing truck and the process was seamless from the evaluation (over pictures as we live over 2 hours away) to driving the new truck away. We showed up to our appointment with Andy Lam and nothing changed from our expectations. Andy was great to deal with. During our test drive we discovered a button that wasn't working so they put it in the shop right away to get it fixed. All in all it took about 4 hours from the moment I walked into the dealer, to getting the truck fixed and when we drove our new Tundra off the lot. The staff were great to deal with, I felt looked after in every way with 0 concerns. I was already happy with the service prior to showing up in person, and my experience only got better once I got there. We had negotiated our price before I arrived, nothing changed and no surprises with the trade-in. These guys are great to deal with and I would be happy to deal with them again in the future even though there are dozens of Toyota dealers closer to me. Thanks again Andy!

Good service but too busy all the time!

Update from 4 to 1 star, as of July 2018:

As I mentioned before, they are so busy that they don t care if you have some bigger concern about your car. They are just gonna tell you what to replace and how much you have to pay.
They don t take a minute to try to explain what is the cause of the problem or to understand you concerne.
And their mechanic foreman Dave... oh.. such a unpatient person. If there would be a mechanic that you could say he is really nice, he took a minute to explaine the issue and try to inderstand the problem..HE IS NOT THAT GUY!!!
And again, this place is sooo busy and because it all comes down to get your money and kick you out.
That is my impression as a customer!

My 5-Star rating to Andy Lam at Mayfield Toyota. Andy helped me for my second new vehicle bought at Mayfield Toyota. He is honest, professional and very helpful.
Andy started our conversation online in the beginning and answered all my questions right away. Right after our online conversation, Andy sent me a link he made so that I can view a video for a similar model s all functions and features, as well as the color I asked for! Because the specific color I asked for, I need to wait for about a month to get it ordered in. A month without a car to drive (My car was driven away by my family member for a summer job), you can imagine how inconvenient it is: shopping, going to work, doctor s appointment, etc. But Andy managed to have two loaner cars for me, one I drove 4 days and switched to another because the first loaner car needed to be in shop for a buyer s road test. I had a car to drive for about 3 weeks, and even didn t have to worry about the insurance! Just fill the gas and drive! Where you can have a service like that? Andy at Mayfield Toyota!
I road tested the new car to Spruce Grove. Happy with the test, happy with color, happy with all the functions, and wondering about the functions I didn t know. But Andy prepared that for me already, he explained to me after my road test. He answered my wondering questions and instructed me right away how the functions work. And even put marks in the operator s manual for important things I may be looking for. He even booked my first shop service date!
Honest, professional, very helpful and excellent service, those are my impression from Andy. If you ever think about buying a Toyota car, please see Andy Lam at Mayfield Toyota and say Eugene recommended you. You won't be disappointed. I guarantee that with my experience.

I had a serious accident and my car was a total loss they were very helpful and quickly got me in to something new

I received a very professional service from the online sales manager Phi and will be using mayfield Toyota for a long time. Everything we discussed was completed to a high standard.

I now hate all new car dealers and will never again buy new or newer vehicle

I did not have good experience though sales girl was friendly.

Mayfield Toyota went above and beyond to fix a long-standing problem with rust on my tailgate. Especially impressive considering that my warranty has long since expired.

It is unfortunate that Mayfield Toyota advertises used cars for sale on their web site that they don't even have for sale. This is such a common and deceitful occurrence in dealerships now that it makes me wonder how they even get business at all. I don't know who they think they're fooling when they say "That car was JUST sold"!!! Twice this happened to me at two separate Toyota dealerships. I would never buy ANYTHING from a dealer who engages in Deceitful practices. They get one star for working so hard on destroying their reputation.

have been taking our 2015 Rav 4 here for all of the service intervals and have had a chance to work with Zul several times he is knowledgeable, friendly and great to deal with. thank you again for the great experience!

I must say I am very disappointed with the service that I got at Mayfield Toyota. Not only did I feel mislead by the sales person and I felt as though my time was wasted but the Sales Manager promised to give me a call after he spoke to his manager but they never did bother to call me back. Had they called me back and attempted to make things right for me they would have had a sale but now I will choose to take my business to a different Toyota dealership or perhaps even switch to something other than Toyota which I never thought I'd ever do. I felt as though I put everything on the table as to what I was looking for and what my budget was and I felt like I was totally mislead and that they didn't listen to me at all. The Sales person told me in the parking lot that they'd give me what I owed on my Toyota to do a trade but then when we went inside to discuss numbers he couldn't follow through. He told me the price of the car that I test drove was a different price than what it actually was. And then he wasn't clear with the negotiating with the paper work. Let's also keep in mind that Toyota called ME and wanted me to upgrade my car. I didn't want to waste my time or theirs and I was very clear on that. It was a HUGE waste of my time and a huge disappointment in the end. I won't even continue to go there for my oil changes. I can't believe the sales manager made a commitment to me that he would call me and then I just never ever heard from him again. Not what I call customer service and they definitely lost my business for good.

Very happy with my 4Runner from Mayfield Toyota. Kier Kho

Scott Wilson and Amanda, Thanks for all your help.

Shuttle service is slow and misguided. Make your own travel plans and save yourself an hour (and counting, as I write this review)

This is the first time that I have worked with a car dealership and felt like I was truly welcome and not just there to make a sale. I worked with Andy Lam and he went beyond any service person that I have previously worked with - every little point, button and corner were covered to make sure I was comfortable with the experience. Once we had decided on the Rav4, I then worked with Shawn Diakur and John Hamdan, both sales managers, to complete the deal. Each and every step was profession and they put customer service first. I would not hesitate to contact Andy Lam and the team when looking for your next Toyota.

Thoughtful and honest service from our salesperson, and reasoned service from finance. Appreciated the updates to the progress on our vehicle.

I recently was looking for a family van and mayfield toyota helped me find the perfect van. if you are looking for any kind of vehicle ask for Aziz Kanji. Aziz really helped us find the perfect vehicle, a 2011 toyota sienna xle limited. Will always recommend anyone to visit this showroom and speak with Aziz if you are in need of a vehicle.

I was in need of trading in my BMW for a Lexus and contacted Samantha in the used car department. She fought very hard with the bank to get me a great approval and landed me in the right unit despite how hard it took her to get this done. I am very happy with my 2015 Lexus NX 200T and more over happy that this vehicle is got all of the features and technology I ve always wanted in a vehicle. I m very happy with Samantha s service and persistence in getting me everything I ve ever ask for. Thank you very much Sam at the used car department, and I recommend will always recommend anyone looking to get into a car loan or trade in for something else to Samantha for assistance.

If i could give a lower rating I would.
I actually still have the origional work order.

Please explain to me where on the work order is the quote or anything stated about the need for a clutch replacement.

There was no miss communications. Just bad service from all representing Mayfield toyota.

"Sometimes it's not just about the money." I just wanted to share an awesome experience that I had dealing with JC and JR from Toyota Mayfield here in Edmonton, AB. I was in the hunt for my first Tacoma here in Canada and have gone through a lot of great and not-so great discussions from the different dealerships across AB. Admittedly, JC/JR/Mayfield was the first dealership I went to because of my location. However, there was no follow-up from them and I truly was a bit disappointed and wanted to write them off already. After a week of research, I went back to Mayfield Toyota to give them a second chance. JC was very apologetic, respectful and sincere with our discussion. He was very honest with his mistakes and expressed willingness to make amends - which you truly admire not only from a sales associate but in a person. All things considered, I went with Mayfield Toyota not because of the price of the deal but because of the honesty and integrity of the people I spoke with. I am still waiting for my Tacoma as it is a pre-order, and I will do an update of my review. However, I trust JC/JR/Mayfield Toyota will come through with our deal. If you are in the lookout for a Toyota, I definitely recommend JC/JR and Toyota Mayfield to be one of your top choices for consideration. - This is an authentic experience from an authentic customer

Good Services, decent price, New car , use car, financial.. ....

We have been buying and servicing our vehicles at Mayfield Toyota for over 10 years and are very impressed with the excellent service that is provided by the customer service reps, receptionists, mechanics, the sales people and the shuttle drivers. Sorry if we missed anyone! Somehow the fabulous service we receive here takes the bite out of some expensive repairs, which are to be expected when one owns a vehicle. We have never felt "ripped off" and feel that staff is upfront and truthful about our vehicles. Mayfield Toyota will continue to benefit from our customer loyalty and we will benefit from Mayfield's top customer service!
Exceptional business!

I brought my rav 4 yesterday for oil change, coolant change, other maintenance service and waited almost 6 hrs, and today, the engine light is flashing! What the hell??!!

Special thanks to Paula for her extra effort October 23 in activating my roadside insurance which I had forgotten about!

Update: Bought my vehicle in July. Was told 5000 aeroplan points will be updated to my account. Points have not been updated yet. Contacted the dealership 4 times via email and many times over phone. Answer I got "we entered your number in late so toyota declined it" the dealership did not have the courtesy to even let me know. Just randomly checked and found out. They are prompt and fast in selling the car initially but after buying experience is unprofessional and poor.

Great buying experience! They stayed late to help me work with my shift work. Sales team was great and Sukh and the sales manager went above and beyond. Ordered roof racks and the fitting wasnt right. The were not only able to accomadate my planned trip by offering me a rental vehicle of my choice to accomodate my needs and fix the problem they offered a free detail coupon for the error. Service manager James kept me up to date with pictures on the vehicle and patiently dealt with my frustration. Thank you Mayfield toyota staff for all your help and keep up the great customer service.

I purchased my pre-owned 2016 RAV4 Limited Hybrid and I am pleased with the purchase. Our sales person, Andy Lam greeted me at the door. He was very informative about the car. He provided me with the carfax and inspection report and a video of the car. Mr. Lam went with me on a test drive providing me a good overview of the features He was very helpful and provided me with assistance on the paperwork and financing. Thank you and ask for Andy.

I recently purchased a Toyota rav 4 limited edition, and my experience at mayfield toyota was amazing! All the staff was polite, respectful, helpful and very knowledgeable.

I recommend asking for Andrew Dye when you are looking for a car. I started online searching for a new car and Andrew was the first to get back to me. He is easy to work with, knowledgeable and helpful. He listen to you and goes above and beyond to assist you. He responds quickly to calls and texts. He doesn't pressure you into buying anything and ensure all you questions are answered so you can make the best informed decision. He even went through all the features a fe times to ensute i knrw how it worked. After shopping and looking at other dealership Andrew was also able to give an amazing deal.

Joan Lee in fiancing was also very helpful, professional, and polite. She explained and made it easy to understand all the information.

It was a pleasure to work with Andrew and everyone at mayfield toyota.

I recently purchased a used Jeep at Mayfield .Phi was the salesman and he went out of his way to make sure everything was done the way I wanted . I have bought many vehicles from several different dealers and this was the best experience I have ever had . Phi is new to sales but has a great future .

I was happy with the smooth process that everything was. They were very experienced in the process of selling cars.

Trade in was seamless. Finance got me the best they could. Sales was more than accommodating. Service is very helpful and fast.

No one was interested in helping me in the used car lot. I just got my payout, needed a new car, and was ready to buy. I saw the car I wanted online, so I came in to buy it. I stood in the lobby for a while, seemingly invisible, until someone asked if I had been helped. When I said "no", he replied that someone would help me soon. So I kept waiting.

Finally a salesman helped me only to tell me that the car I wanted was sold, even though it was still listed on the website. I asked if he'd call me if they got another one in, and he replied that they get them in all the time. I ended up buying the car I wanted through a private sale the next day.

I thought car salesmen worked on commission, but none of these guys tried to help me buy a car one bit.

I contacted Danny Paulino about potentially purchasing a truck and he did a phenomenal job for me. It took me about 2 and a half months to finally make my purchase and he did not pressure me at all throughout the entire process. He was very knowledgeable and was always available to answer any of my questions. I went all the way from BC to purchase my truck at Mayfield Toyota because of Danny and his ability to go above and beyond what I had expected. Danny is a beauty. I would recommend him to anyone looking to purchase a new or used vehicle. The whole team at Mayfield was actually great, including the finance department. Great experience!

I really enjoyed using this company for my services...up until the past 2 years. Now they seem to leech you for all they can. You bring it in for service and they find nothing wrong...then a couple of months later you have troubles. So you bring it in and you are charged AGAIN. They used to have service people who would gladly help you. Now they just want to take your money and make excuses when they can't solve a problem.

I've bought two vehicles with Mayfield and they have been amazing both times. Between the service department's awesome service, taking care of my vehicle afterwards, through to the sales and financing crew who've always worked hard to get my business and get me in the vehicle I want at the price I can afford. Stellar job team.

Toyota's showroom Mayfield Toyota is very famous and qualified showroom. The showroom is big and very clean. They have the maximum various Toyota, Camry , Corolla, Avalon RAV4,and much more like many types of Highlander 4 runners,and FJ Cruiser...I bought a car from here and very happy with the service . The delivery was quick , loan processing was super quick and service was excellent.

Great customer service! My salesperson was Vendan Sekar and the whole experience was great! This was a refreshing change from the other Toyota dealerships within the City that I have dealt with before purchasing at Mayfield Toyota. I highly recommend Mayfield Toyota and salesperson.

Bought an SUV, my salesperson was Patrick Sloan, he is very helpful, as a new buyer I had lots of questions, and Patrick was very approachable to ask any questions, always available on the phone, whenever I called, he always picked up and gave helpful suggestions and found answers to my questions.

Such a great location to get a vehicle. Everyone here is so well organized and professional. No pressure sales. Henry Chu and Andy Lam are amazing employees. Highly recommended if anyone wants a great vehicle come to Mayfield toyota you won't be disappointed!!!