Sunshine Toyota Reviews

They re always pleasant, helpful, and quick. Far better than the Toyota dealership where I bought my car seven years ago. That was in the Detroit area. Now I live in Battle Creek and was thrilled to find Sunshine when I moved here.

This one is by far the best Toyota dealership I ve been to in my life and travels. And I ve been to many across the country. Highly recommended.

Work with Randy in getting my new RAV4. Process was easy and I left with a great car. Can t recommend Randy enough!

Friendly and HONEST service like this is hard to find. I will bring my vehicles back for service here every time. Thank you, Dave, for getting me back on the road so quickly!!

We called on a car that had just been put on the website. It hadn t even been detailed. Drove from Kalamazoo, test drove, and ended up purchasing that night. Buying from them was a breeze and didn t feel pushed at all. Highly recommended salesperson Justin S.

Terrible service! This dealer only cares about selling their car and get money out from your pocket. After the sales, their service does not exist! I've bought my car from this dealer and paid off the loan completely. However, I'd been calling them for 6 months+ to follow up my title and still had not received my title yet. I had left messages to different people in their finance department but no one called me back. After I requested to talk to their General manager today, the sales person who sold the car to me finally returned my call and said they had nothing to do with Toyota finance, without giving me any contact information nor even willingness to transfer my call to the finance department! Oh, I forgot to mention, be careful for the information you provide to this dealer! After I bought my car here, my cell phone received tones of advertisement call for car insurance, loan... even I have unlisted number!

Went there to have our Toyota serviced for 25,000 miles. They serviced it fine not being overly generous and replacing anything that could have been. They were very nice and provided an assortment of chips, pretzels, and more. They also provided different juices and sodas. The restrooms were very very clean and they had a separate area for paper towels and other things.

Excellent and complete 60,000 mile maintenance was done taking a little more than 2 hours at a very modest cost.

John was excellent to deal with!! Especially since we wanted to test drive multiple vehicles. The actual trade in and purchase was probably the best experience we ve had buying a vehicle. He gave us an excellent price on our trade in and discounted the purchase vehicle. There was no haggling back and forth.
We will definitely give them more business.....

Thank you..

Tyler B. is just a wonderful person to work with. We will do business here in the future for sure!

Love working with sunshine Toyota. They re super helpful and always accommodating. Super clean building and a friendly atmosphere. When my vehicle needed work and I couldn t leave the house they cars and picked it up for me! Would recommend going there whether you want new or used they will help you out!

Nick did a great job. It would have been helpful to spend a bit more time on car features, it does a lot. Bob

I purchased a used car from this dealership two months ago. After taking the car to another toyota dealership to replace the alternator i asked them to check the emergency handbrake because it wasn't working and i was told by them that they needed to do a further investigation to fully check the handbrake. I took the car to get the service and asked them to do a thorough inspection, something that Sunshine Toyota failed to do. After the inspection i have discovered that i need to invest $2500.00 to fix the issues that Sunshine Toyota did not tell me about when i purchased the car. If you're buying a used car from this dealership please take it to another toyota dealership prior to purchasing from them. Usually one goes to a dealership like this because you'd expect that they actually do a good job and don't have practices like corner lots. Save yourself troubles and have the car inspected 100% before committing. Its a shame established dealerships have this kind of practices.

I enjoyed dealing with Hunter Thayer while purchasing a 2011 Buick Regal at Sunshine. He was helpful and thorough.....ambitious yet not pushy. He exceeded my expectations. Thank you Hunter!

I found my Highlander on cargurus.com. It was at Sunshine Toyota. I drove to Battle Creek and I had a smooth purchase. Nick was a very good salesman. No pressure. I highly recommend Sunshine Toyota in Battle Creek!

I had a great experience. Michael Schultz helped me for two days as I tried to figure out what it was I wanted to do (lease or buy new). He went through several options with me and showed different price points on vehicles for me to make sure I found the vehicle I liked and would fit within my payment range. He wasn't pushy, but very helpful. Truly everyone at the dealership was kind, patient and I love knowing there is such a great place close to our home. I have no doubt when my husband is ready to buy a car we will come back.

Absolutely love the service and team here at Sunshine Toyota. My go to person Courtney is the best. I've know her for years probably since her first day!

I researched the cars on their internet site. John contacted me and we set up an appointment for test drives. He was very helpful in finding us the right vehicle with the budget we were working with. Only issue was the fuel door would not open. I called John and he set up an appointment for the next day. The dealership service department was great, too. They looked at it quickly and just ordered a spring for the door. A mechanic replaced it 2 days later in about 2 minutes. I've been driving it now for about 3 weeks and its a great car!

The service team is amazing!!! They always go above and beyond for all the service needs!! Kris is an outstanding Manager who has a strong service team who is professional, honest and reliable! They will always be my favorite Toyota dealership!

Toyota really does provide quality products that are reliable and safety oriented. The service is also excellent!

I stopped in to address a problem. The problem ended up being nowhere near as serious a problem as I thought it was and the check engine light was taken care of free of charge. I actually stopped in to have a headlight replaced. They got me right in and not only changed the headlight, but rotated my tires and changed my oil. The cost of their oil change was actually about 20 bucks less than where I had been getting my oil changed. There is a small charge for rotating the tires, however, with what I saved from the oil change this was basically free.

While waiting for the service to be performed I sat in their lounge. The lounge was split into 2 sections. One section had several sofas with a coffee table in the center and a TV on the wall to watch. Slightly off center was a snack area where there was a mini refrigerator stocked with complimentary soft drinks, and on top of the counter was a selection of bags of chips to snack on while you waited. On the other side of the snack counter were 2 tables that more resembled high top tables at Buffalo Wild Wings. This is where I went as I just wanted to look at things on my phone while I waited. They actually completed my service so quickly that they had to wait on ME to pull my car out because I was in the middle of a game on my phone that I didn't want to stop in the middle of!

When I got out to the service counter to pay they handed me a receipt that included the few additional charts showing among other things the lifespan of a typical set of brakes with an arrow pointing at approximately where the lifespan of my brakes were at at that given point in time.

I drove Chevy vans for a couple years in the early nineties. A disagreement with a Chevy dealer salesperson sent me down the road to the Ford dealership. I drove Fords from 1995 until 2018. Then I bought my current vehicle, a Toyota Sienna minivan.
I can pretty much guarantee you I will be not only driving Toyotas for the rest of my life, But I will be making all the purchases from this dealership!

I encourage anybody that comes to Battle Creek to stop in and check this place out!

Traveling out of state from R.I.when I noticed loud noise under hood...stopped at a garage and told water pump went and $1000.00 to fix.....car 3 years old with 52,000 miles....called Sunshine and told me covered under 60,000 mile warranty and bring it right in...AAA towed me free of charge and spoke with Courtney several times at Sunshine....I can't thank Courtney and Sunshine enough..you are top notch.

I haven t bought a car from a dealership in over 15 years when I finally needed to find a car I took my daughter with me and we ended up at Sunshine Toyota.
Justin Strunk is an amazing sales consultant he walked us through the entire process, answered all of our questions, and had everything ready the next day when I went to pick up my car. He s a very caring and understanding man and goes above and beyond to take care of his customers. We will be recommending him and Sunshine Toyota to our friends and family.
It does help that I was preapproved through my bank for an auto loan. Saves a lot of time.

I was referred here by a friend and I can't say enough great things about this dealership. Incredibly helpful and they don't try to be too pushy on anything. Great place to buy a new car!

Nick helped us and made the process very easy.
We are very happy with our purchase

Chris and Susie W

Very quick oil change and tire rotation. HOWEVER, I have fluid still leaking from what they say is the differential. They said it was just loose and that they tightened it...it s still leaking. Going to have to call them again and drive the 40 minutes there then the 40 minutes home...

Alysa took care of getting me a build sheet for my used Tundra! Did a great job of customer service!

A great experience, excellent vehicles I have purchased two vehicles from Sunshine Toyota and recommend them.

We worked with Aaron and he did a great job of finding us exactly what we wanted without all the pressure to buy.

Horrible experience, the way they treated me made me feel like I just wasn't good enough to shop there.

Staff was very aware what was going on with my issue.

It's close by? Only real positive I'll give. I won't have anything more than han an oil change done there, and I get much better pricing by going to Chicago area, but the latter statement is true of all dealers here. I can't trust Sunshine service department though, and that's a huge strike.

I was very satisfied with the service I had gotten at sunshine Toyota! my purchase was a lease of a 2015 Corolla and I couldn't be happier not only with my car but also with the people I worked with at the dealership, chip and Aimee! Every question I had was answered whether it was in person or through email. Very friendly and patient, I felt very comfortable and not rushed into anything, as a first time car buyer I loved my experience at sunshine Toyota and the price I was given on my lease, very affordable!

Car shopping during a pandemic is pretty strange to navigate. I appreciated working with Randy who was extremely creative and flexible in finding a way for me to safely test out and purchase a vehicle. Feeling great about how I was treated and how transparent he was with every little detail.

Jim Frolich was fantastic to work with! Not pushy, was professional & kind & went the extra mile to get us a great deal! Love our new Corolla from Sunshine Toyota!! Highly recommend Jim & Sunshine Toyota if anyone considering buying Toyota!

Very professional staff from the sales department to the service department. I have purchased 3 vehicles from here and each time I had a great experience. I highly recommend this dealership!

Just bought new (to me) 2018 certified Highlander. GREAT experience with Justin E. And Amy also helped find the right car for my situation (big expectations, small wallet).

Also have to note that I traveled from Grand Rapids, where I live 3 miles from another Toyota dealer. I drive down to BC because of Courtney and David in the service department and the excellent staff at Sunshine. I really appreciate everything everyone does to help me with my cars.

Nice people and good service and the place is very nice and clean

Service Department was efficient, staff was professional and friendly, waiting area was clean and pleasant.

Got my airbag recall taken care of. They gave me a ride to and from work so I didn't have to sit and wait while they did the project.

The sales people were so helpful! They answered all of my questions and made themselves readily available. They made the car buying experience so pleasant and efficient. Customer service was OUTSTANDING! We highly recommend buying your next vehicle from this well-run dealership.

Dave and John were helpful, friendly and professional.

Had to take our Toyota in for service and we were pleasantly surprised at how friendly and fast this place was! The last dealership we used was subpar, and left a bad taste. Alysa was the service agent that helped us, and she was amazing, highly recommend!

Although due to covid regs the oil change took 2 hrs .. service and delivery was spot on ..

First off I hate buying cars. But we recently were forced into a situation where we needed to make a purchase quickly, even worse. Fortunatly we came across John at Sunshine Toyota in Battle Creek. We ended up purchasing a 2015 Toyota Highlander. John Gessner was our sales rep in the process. He was excellent. Did not push us into anything and was upfront and honest about everything. John even went above and beyond and stood by his product supporting us after the purchase of the vehicle with some minor DVD problems. I would highly recommend heading to Battle Creek to check out Sunshine Toyota. If you find what your looking for ask for John Gessner to help you purchase your next vehicle. He will give you top notch service without all the bull that sometimes comes with purchasing a car.

Awesome everything was completed in a timely manner. Customer service was great!

I recently purchased my first Toyota. Krista was WONDERFUL to work with! She was personable, knowledgeable, and made the whole process really easy.

I was very satisfied with sunshine toyota. The Tech did a great job. Corney was great to work with. I would refer sunshine toyota to all my friends & family. GREAT JOB.

The only negative was the waiting area was so cold I had to wear my gloves!!!

Love the car (Highlander)

Even though the place was busy I received Very good courteous service

Just a oil change little under staffed and never reset my maintenance reminder

Very helpful and respectful of my requests. By far the best car buying experience I've had. Will definitely go back the next time I'm in the market to purchase.

Getting scheduled was quick. Service was fast when on-site and the service coordinator worked with me to ensure I got what was needed and correct diagnosis.
Did not get any push to do a repair before it becomes a problem.

Excellent experience as usual. Everyone was very professional and friendly and Jim Froelich always makes sure we were taken care of rather we are buying a vehicle or just coming in for service. We have never felt pressured. We have purchased several vehicles from Sunshine Toyota and have been completely satisfied each time. We recommend Jim and the dealership to anyone who is in the market for a new or used vehicle.

Dave is always the Best! Takes care of me, I called because my car battery was bad, they tried to get it installed quickly but when they couldn t got me a loaner car to drive so I could get to my appointments

Absolutely wonderful experience!! I enjoyed doing business with them!!

Their selection of cars is great, however, this guy Bill was correcting the way I pronouced the last name of the person I was looking for in a very condescending manner, he repeated the name 4 times very slowly as if I was a toddler learning to speak. I asked my son "is he making fun of my accent?" And Bill just laugh. The sales people are not very friendly, the guy who does the finance has the warmth of an ice cube. I mean we pay cash for our car and I was singing "We got a car.. We got a car" and he would not even smile or give us a " we are happy to help you find your car" ugh terrible service, it is as if they don't want to be there at all.

They were able to fit my right in and get my truck fixed.

Everyone is so nice and helpful. We got a great deal on a great RAV4.

As always....service is excellent, prompt, and enjoyed morning refreshments. In and out for oil change and tire rotation in about 35 minutes. Very friendly and helpful staff to schedule appt and then check in. This service is partially why I chose a new Toyota over Honda.

I have been a Toyota person for quite a few years. Have had exceptionally good experiences with sale persons and with service at Sunshine Toyota of Battle Creek, Mi. I love my 2013 Toyota Tacoma that my sales person Bob S. bent over backwards to find for me, get it delivered and all in the price range I requested also. I am an older female and never once did I feel I was being played upon because of this. Also have great respect for the dealings I've had with the Toyota Co. its self and also with their financial department.

I have a preconception of car dealerships being unpleasant places to visit. Experiences with several other dealerships left me feeling pressured, disrespected and even bullied. The dealership in my hometown seemed to be fueled by machismo and cliche. To be clear, I am not a high-maintenance type. I don't go to a dealership to make friends or to have my ego stroked. I'm just a regular working guy looking to get a few questions answered, buy a vehicle I can afford, and go on with my life. Sunshine Toyota in Battle Creek had a good selection of reasonably priced, low-mile Priuses. So I took half a day off work and went there. I comfortably browsed the lot for 5-10 minutes without being mobbed by salesmen. When I approached the office, Bob Surprenant stepped outside to greet me. When I asked questions, Bob answered them directly and honestly. He gave me his perspective on the vehicles I was interested in, sharing pertinent points to consider and anecdotal evidence based on his experience. Bob came across as being content with letting me take the time I needed to evaluate and test drive some vehicles. This made it a lot easier for me to sift through all the comparisons of mileage, price and options. When I had questions regarding price, Bob got the answers for me. This is in contrast to the dealership in my hometown, where I got handed off to a different person every time I had a question about the money side of things. I liked the continuity of dealing with one person. I finally decided on a car, and Bob helped my insurance agency get the policy document faxed over to the dealership. It was not until the very last step, when I actually signed the check, that I had to talk to the "finance" guy. And for the record, Dennis (the finance guy) was straightforward and businesslike - no patronizing, no muss, no fuss. I recognize that everyone is different, and some people want different things when shopping for a car. If car dealers were cups of coffee, I would rank Sunshine Toyota as a good cup of regular ol' joe. Good vehicles sold in a comfortable atmosphere by down-to-earth people. If you like that kind of experience, I believe you will find Sunshine Toyota to your liking.

I m very impressed with Sunshine Toyota s management, sales and service personnel.

Justin worked with me on the purchase of the Prius. Justin s personal attention to my questions and concerns was surprising and very much appreciated.

The sales managers were equally attentive and sought to make my deal pleasant and beneficial to me.

My experience with Justin has been excellent and I look forward to purchasing more vehicles from Sunshine Toyota and recommending the dealership to others.

Clearly the best dealership in Michigan.

Jim, the salesman, actually explained to my husband that our headlights are adjustable and he could do it himself. We simply forgot that. Thank you Jim.

Fast friendly service. Though I didn't partake they also have a very nicely done waiting area with snacks and drinks.

Sunshine Toyota worked with me to find the car I wanted and fit it into my budget. Krista Shields was a great salesperson. I highly recommend both Krista and Sunshine Toyota.

My family needed to upgrade to a bigger vehicle as we had our firstborn. I test drove several different makes and models and chose the Toyota RAV4. At that point I started getting quotes from different dealerships.

I had bought my old Matrix from Jim Froelich , so I consulted with him about it and he gave me the best price on the market. Not only that, but the car that I bought came with hood paint protection, mud flaps and floor mats. All other dealerships could only offer $200 lower price but they would charge extra for the additions that I received from Jim.

At the end, Jim was able and willing to offer me the best price for the value. Jim is very friendly and knowledgeable about vehicles; and, he spends time with everyone to make sure they have made the right choice.

Thank you, Jim. It was great to see you again.

The entire end to end experience was outstanding! From looking at new car specials on the internet to the first email(s) back about my expressed interest on through the purchase of a new vehicle. Sunshine Toyota understands customer service, has embedded it in their culture and it shows in all employees. I would highly recommend them to all folks I know. Thanks guys!

I come here to change oil every six months. I always have to wait for at least 1:30 to 2 hours just for change oil. I don t understand why is take too long to do this little thing. I come here with my appointment. please respect your customers.

Best Toyota Sales and Service I have dealt with, and I've had Toyotas for 30 years!

It was really nice my son enjoyed his self ... Could use a little more organization next year but its definitely somewhere we'd go again !!

Aaron was great to work with. I found my car posted online and Aaron responded quickly to schedule appointment for test drive. His knowledge is phenomenal. He has excellent customer service and is not pushy ... he s good about pointing out important points to consider though. I highly recommend seeing Aaron at Sunshine Toyota!

Aaron our salesman was referred to us by Christy, the Internet sales supervisor after I made an online inquiry. Aaron got back with us the very next day about the Toyota Tundra we were interested in and we made it clear because we had a far drive we would need to see some numbers in writing first. Wow did he act fast--our quotes were emailed to us within 1-2 hours. Impressive! Even more impressive he met us at the dealership on his day off, spent about 2 1/2 hrs with us closing the deal then introduced us to Dennis the Finance Manager. Wow!! Again another top notch, honest person to deal with just like Aaron. No game playing or lack of integrity with these people!! This has been the best experience at a car dealership I have EVER had. I've been purchasing vehicles for nearly 30 years so that says it all!! Thankyou for your outstanding service. We are forever customers and will refer everyone we know to you Aaron

Sunshine Toyota is the best!!! Love my new Highlander.

Impressed with how the service department was organized and rum

Sunshine Toyota did not help me out very well. Tried selling my van to them and they did not want to negotiate at all. The guy was very nice at first, until I stood my ground then he was not so nice when he saw he couldn't take advantage of me. Do not get Chip from sunshine Toyota.

It was really a pleasant experience to buy a new Toyota Camry. Laurie went an extra mile to explain all the features of the new car with great patience. I enjoyed the whole process. I am referring Laurie to my friends, family, neighbors and co-workers. I am sure the word of mouth would fetch additional business to Laurie as well as Sunshine.

The actual service was performed well. The first person to greet me was professional and everything went smoothly. When I returned the gentleman was apparently on break or lunch, so I worked with the lady at the front desk. She hurried me through the payment, not stopping to explain some charges and stapled my papers and receipt together quickly, out of order and disheveled. I like sunshine s overall workplace and people, but that second receptionist I will avoid like the plague.

All went well and on time, especially like your waiting area with cold beverages and comfortable seating

Very knowledgeable and helpful staff. They made the buying process a breeze and took care of me from scheduling, to test drive, to purchase, and beyond. Highly recommend

Always kind and complete repairs/maintanence in a timely manner.