Mayfield Toyota Review

Be very careful of getting quotes over the phone with these guys. I had my vehicle towed there on the basis it would cost 130$ for a new key. The next morning they told me it would be triple that price at 349 and I got no apology at all. The service manager told me it was a "he said she said" situation. He kind of treated me like a liar. Sorry guy, I don't spend my time making things up like that. I wonder if he would have said that if I was driving a newer, more expensive vehicle.Just a friendly warning to people to triple quadruple check your quotes before leaving your vehicle with them! Staff however, for the most part, especially their shuttle drivers are very friendly!

Best and cheapest oil change in the city. Staff are so friendly and professional

Worst Experience Ever! I Ended up buying a Nissan the next day....,
I took my 80 year old father to price out a vehicle & had I not been with him, the sales man who said he grew up in th Congo would have definitely taken advantage of him & sold him a vehicle that did not the features he wanted. The sales man was very clear that the trim model my father wanted had all the optional features he wanted (blind spot detector & back up camera) & that was very clear that this was on the base model.
.The salesman was also was very clear that the vehicle my father was now interested in purchasing had even more features at the base trim level. I expressed to the salesman my surprise given I recently purchased a vehicle from another manufacturer & I had to purchase a Premier edition for those two features...

The salesman refused to give me a price without a test drive while they inspected my fathers trade in.... I was clear that I did not want a test drive I just wanted a price so my time was no wasted if it was over his budget.... I find when we were very close to coming to an agreement when the sales manager got involved that the salesman provided us with the wrong information & lies to make a sale! Even while I was telling the sales manager what he said was in the price of the car, the salesman just stood there, never once admitting he made a mistake. The sales manager gave us a price on the top trim model at a discount (trying to keep a customer) & seemed apologetic for the salesman s error & we decided to make a final decision the next day. On the way home we stopped at Nissan who gave us a price on the trim model with the features we wanted & purchased the vehicle last night... I will never shop at this dealership again; the salesman either lied to make a sale OR was so incompetent he did not know his product. I cannot believe Toyota would even allow this!

I had a decent experience with this dealership and their service center is usually efficient, but I have to ding them a few stars for obviously fake reviews.

ex:
I bought a (insert car here) from (insert salesman) and was surprised to reach such a superior service from him. He is an outstanding sales, and is very knowledgeable,initiative, pleasant,sincere, and willing to help.

The service I had done was done quickly and a thorough check of my car was performed.

Knew what they were talking about and was very impressed with Jeff. Karim Karim took the time to explain all the details pertaining to financing versus leasing. Great experience overall.

Everything was great from sales advice to car delivery.. everything was excellent

Hi, we have bought Several cars through Mayfield Toyota. We have only good things to say about this Dealership. They have always treated us Fairly, and made the buying process extremely Easy. Gary Lee and Casey Curran are the people you want to see if you want to buy a Toyota Truck. They are extremely knowledgeable, and they show the utmost respect and professionalism to their customers. They can also help you with your car buying experience. I have brought several of my friend to buy Used cars, and Hassan Fawaz was very easy going, and non pressure when looking for a used car. Mayfield Toyota has made the buying experience very easy from start to finish, that includes the financing department who are very transparent to the customer. When we get our car Serviced, Dee Pflughaupt(Service Advisor) and Bob Thompson always treat us like Family, and they are always courteous and respectful to our need. This is the reason we keep coming back. I have recommended many of family, friend and Coworkers to Mayfield Toyota because the Other dealers don't seem to keep to par. There are some people in serving that are not as friendly good as Dee and Bob, but I can subside that. Very happy to recommend more people as long as the customer service is top notch, and the service pricing remains competitive.

Friendly quick service. Thank you Lina for making my visit so easy and pleasant.

Recently bought a Corolla from Mayfield's Jason Deng. As a first time car buyer and being very new and unversed in any of it, I found the treatment and service we received to be clear, honest, and to the point. Jason was respectfully polite with none of the pushiness of some salemen that I've come to fear in such a competitive industry.

He was readily available and came in on his day off for us to see the vehicle a second time. He was upfront as to all the various fees tacked onto the bill as we made it clear we very much despised hidden fees. And from what I could see in their breakdowns and detailed purviewing, everything was clearly accounted for.

We got a great price and financing for the vehicle. Their price was comparable to comparisons with Gateway and Sherwood, the latter of which contacted me to try and beat Mayfield's offer. Calculating just value-wise, Sherwood did give a slightly better deal, in the form of a trim one higher up and various accessories added on (none of which we had much use for). However the blatant almost disrespectful experience I had over the phone with said saleman from Sherwood ensured I would never bring my business to them, regardless of a deal slightly better in pure value. To say he was pushy and utilized typical sales psychological pressuring tactics would be the least of it. It came down to us feeling like he was saying anything just to get us to agree to a deal. I had no trust in that interaction and I definitely would not be bringing my business there.

Mayfield was so much nicer to deal with overall. From finances to general manager to services and mostly definitely to our sales person Jason. If we were to get another car this Toyota dealership would definitely be one of our first stops in the future.

excellent service and i want to thank especially Imran kanji for his professionalism and help in making the deal . Definitely i will recommend Mayfield Toyota to my friend

CASEY CURRAN was the best!!!! He got us an amazing price, the model that we wanted and threw in other sweet deals he's the best salesman i've ever had to the pleasure of dealing with. This is the second car we have purchased from him and plan to do all future purchases with him as well. I recommend him to all my family and friends, he is extremely helpful and always there for you even after you purchase your vehicle lol. Doing business with Casey made mayfield toyota my go to location. Thank you so much for everything!

Howdy...I wanted to express my opinon .on your excellent quailty and customer service .. I orginally purchased my Tacoma at Mayfield Toyota. .and have brought all my service needs to you.....I have always been treated very professionally with respect and genuine concern for my needs ...Thank you Dwayne Jasman

Quick service and compare to other toyota dealerships in the city, the price of servicing is very competitive.

Danny (sales) had been super informative and taking good care of us since the 1st time we visited the show home without any appointment. He even helped me to wash my car plate before installing it onto my new Toyota! Joan also provided us a lot of useful info. We will definitely come back for our next car purchase and for sure will recommend Danny and Mayfield Toyota to anyone we know. Thanks again!

After a very negative experience at another dealer, it was refreshing to meet Andy Lam. He was very knowledgeable and respectful of the parameters I presented in terms of budget, vehicle type, and option specifications. I always had the sense that he had my best interests in mind and was not pushing me. I appreciate that very much. He found the best vehicle possible for me.
I have no problem recommending Mayfield Toyota and Andy to anyone looking for a vehicle.

We purchased Toyota Highlander last month,
Our sales person was Sukh,very cooperative and fully professional.
We recommend everyone to go Mayfield Toyota and ask for Sukh.

Slow and arrogant staff both sales and service department. Save your time and go else where.

Such a great experience at Mayfield. Mike and Al Karim were exceptional to deal with. My 3rd 4Runner in a row purchased there. Will not go anywhere else.

Highly recommend Mayfield if you're looking to buy a new/used car. They have the best deals in town (we shopped around quite a bit, trust me!) and their staff is super friendly and helpful. Phi was fantastic and very sincere. We were sure he got us the best possible deal!

Today I took my car for an oil change had made an appointment over a week ago specifically asked for shuttle service so I could get to work and waited over an hour to get the ride to work and on the way back it was terribly painful! I took time off work to do this !

Great service at Mayfield! Everyone at the dealership cares about customers sincerely. Immaculate service. Recommending to everyone to bring the business to Mayfield Toyota

The front staff is always so helpful. I have only ever bought vehicles from Mayfield even though I live in the Southside. I trust them and know the vehicle I drive with my kids is in great hands! I recommend them to all of my friends.

Then everything changed when i went there. There was no customer service at all. Not even a greeting. When we met up with Jason he was not willing to negotiate and as time progressed he became less and less professional. We were not being difficult, we just brought a former car salesman with us who knew how to negotiate. He began to lose his cool and was disrespectful. While we were all sitting down with him he offered my my middle sister and i a deal and asked for a deposit. My eldest sister did not like his offer on her vehicle but put a deposit down anyway as there were not many of the highlanders in stock. I asked him in front of 4 people if the deposit was refundable he said over 3X that it was so we put our deposit down. My sister then consulted with another dealership (kingsway) who offered her a much better deal and they offered to beat whatever Mayfield was offering us. We went to Kingsway to see what they had to offer and they were so awesome that we decided to move our business there. My eldest sister got her deposit back.
We (my other sister and I) returned to Mayfield to ask for our deposit back and one of the finance managers contacted Jason and he told them that our deposit was non refundable. To make a long story short were there for 3 HOURS trying to get our deposit back bouncing from person to person everyone saying that they could not give us our deposits without Jason's approval (lies lies lies) but i refused to leave without my deposit.

Finally one of the sales managers Ken was very nice gave us our deposit, and sincerely apologized. He made it clear that he didnt want to hold our deposit. I had wished we dealt with him first. He even offered to pay for our dinner to compensate for our terrible experience but it was too late. We were angry exhausted and disgruntled after 3hrs of trying to get our deposit back. Plus there was so much that also happened here that i do not want to write as this review would be too long. Just Don't buy from here and DO NOT PUT A DEPOSIT DOWN UNLESS YOU HAVE IT IN WRITING THAT YOU WILL GET IT BACK. They dont care about your business obviously if they lost a 3 vehicle sale.

The only good people i interacted with here was Roslyn (she was great, she's in finance) and the Sales manager Ken who gave me my deposit back. If you go back there just go to Ken directly no one else he and Roslyn are Mayfield's only saving grace.

Go to kinsgway instead. We bought 3 vehicles from them and we were happy with their service.

I have been here many times and this will be my last. Every single time I come here they either forget to tell me after I wait an hour longer than the service was supposed to be or they say yah your vehicle is done but the paperwork is not. I am literally watching the person that should have done it 20 minutes ago not doing it. In fact they dont seem to be working at all. Aside from this recurring issue, I have also had them give away parts that they ordered specifically for my vehicle on numerous occasions and then tell me to come in again it's my problem. That issue was dealt with by Toyota canada when I called them however this runaround of them not finalizing paperwork or making phone calls to let me know they are finished is unacceptable. Once or twice maybe it's ok but 6 times...

UPDATE it's now been 1 hour since I inquired and was told she just has to do the paperwork...still waiting. If you look at their hours compared with the time stamp on this post they close soon, they have completely failed.

I had my wind-shield fixedx as well as a interior/exterior detail for my car, a few weeks ago and they were awesome! I dealt with Shauna directly and she was so easy to deal with super friendly and made sure everything was done in tip top shape. I will definitely be going back there !!

Just purchased my third Toyota from Mayfield and yet again had a great experience. Danny Paulino is a great advisor and made my purchase a breeze. I would recommend Mayfield and Danny to anyone looking for a successful vehicle purchase.

I agreed that the service department does not provide quality services and only want to make money. Last year, my highlander's engine light was on and they told me to replace the engine. I spent around $1000 to check why the engine light was on but they did not tell me what caused the problem. I have switched to another dealer and my engine is still good and engine light is not on any more.

I would rate my satisfaction level at five stars for the service I received at Mayfield Toyota on April 5. They switched my snow tires for summer tires, and polished out some scratches on top of my trunk. They also did a great job cleaning my car inside and out, making it look as good as new! I'd also like to pass along kudos to Raquel in the service area for her pleasant manner, excellent people skills and efficiency. Mayfield Toyota exceeded my expectations. Thank you, Mayfield!

I've never visited the place in my life and now have a $25.00 purchase. I am 17 and live in Ontario. Why would I ever buy a car there?

I returned to Edmonton from recently finishing my studies in the States. I figured it would be a good time to purchase a new vehicle more suitable for Alberta winter condition to replace my old vehicle. I made my rounds around various Toyota dealerships in Edmonton, but I decided to purchase my vehicle here at Mayfield Toyota. One of the reasons for my decision was my encounter with the e-Commerce Manager, Mr. Andy Lam. He was polite and informative regarding my requests and questions. I appreciated his knowledge about the vehicle of my interest (2020 Rav4 XLE AWD). From the beginning, I was clear about my choice of vehicle model and package. Mr. Lam respected my choice by explaining the details of only that specific model I had inquired. Mr. Lam respected my time (his potential client) through concise, yet informative communication without trying to convince me to upgrade to a higher tier model/package. Mr. Lam personally highlighted the key sections of the vehicle manual with sticky notes, and he spent the time reviewing all hardware and software features of my new vehicle with me prior to sending me off. It was a very pleasant professional interaction. He promptly connected me to his colleague at the finance department, Ms. Tracy Hladunewich, for smooth business experience. Ms. Hladunewich was very helpful and personable while we finished all of the paperwork required for a new vehicle purchase. Thank you for all your help assisting me with my new purchase, and making it a pleasant experience.

As always, friendly professional staff and mechanics. This time my representative was Dee, she was super. It was warranty work, done quickly and well. Very impressed and on my way!

After one month struggling. Finally we found Ivan who help us found our dream car. Ivan is a really nice guy with professional experience that may help you as well. Thanks Ivan Zhao.

My experience at Mayfield Toyota was amazing! I have many years experience buying vehicles and I was treated with respect and dignity by my salesman, RAYMOND WONG, Sales Manager, KEN CHUNG and in the finance department by JOAN LEE:) I appreciated Raymond's honesty and expertise. Ken was respectful and made me feel comfortable. Both employees had a great sense of humour that made buying a 2015 toyota Rav my dream come true. Joan was very patient teaching and also made the whole process fun. My brother and friend bought from this dealership and I certainly will pass on my experience to my friends and family. THANK YOU Mayfield Toyota.

Just bought another vehicle from Mayfield Toyota and like always, they were fantastic to deal with. Alex Werkman, Kevin Racher and Michael Linterman are professional, courteous and awesome to work with. Fantastic experience. Thank you all.

As usual, good service. Everything unfolded as expected. Thank you. Peter.

I bought my Camry here in 2005 and bring it in for regular service. My car and I have always been treated well, with good advice with respect to car maintenance and repairs.

Wrong pricing ... I was cheated, as they charged me higher pricing for accessories than what they posted on their website... when I caught that, they refused to adjust it .... contacted their senior management and they assured that they ll call back but never called back ... poor customer service ... don t go there ...

I recently purchased a toyota prius v from Ken Mah. He provided excellent customer service throughout my visit, he is the best person to deal with. I appreciate his service. Thank you from Samin Hatami

Love the car, service was great. Raymond our salesman was excellent.

Worst service!!!!!
First came to this location and was disappointed with the service from Joan Lee!!!! We waited for almost 2 hours for just to get a response from her!!!!
Ultimately left the place and went to Northwest Toyota where we got exceptional customer service and left with a car the same day!!!!!
After that We have called the dealership almost 20 times for the refund of $500 which they took.
I literally had to fight to get the money back.

Staff are all accommodating and helpful together with excellent service.

Best place and service ever!! Very nice and polite staff!! Thank you for a wonderful experience.

Their used cars are overpriced and in bad shape for its money , their mechanics (shop) should be more professional when they are inspecting what comes out from the shop.Shame for Toyota reputable dealership !

Very bad service!!!
I was there today for regular service and fix my highlander Powder Back Door not working issue, I was told $80 and agreed, after 3 hours waiting I was told they couldn't figure out the issue and I need pay $160 for one more hour just to find the problem.
I was asking the Manager- Chris why I should pay, " this is your car, nothing is free..." I was question them if they can ensure in 1 hour to find the issue and if you take 10 hours should I pay $1600? " we can't ensure, yes, you have to pay $1600..., nothing is free"
I told them "NO, I am not going to continue", they didn't fix and find the reason of the issue and still charged me $80.
I really couldn't understand how they help their loyalty customer ( start 2014) to solve issues!!!

Great service, quick same day appointment and service. Friendly and knowledgeable staff. Thanks for everything.

I bought a 2020 Toyota Sienna from Andy Lam today. I have to say this is one of the best experience car buying experience I ever had. He is very honest with me which make this process so much easier. Andy is also very professional & very attentive to details (he even highlight all the important part in the owner's manual so it will be easier for me to follow later). I would definitely recommend Andy to my friends and families.

I took my vehicle in for a detail and Oil Change and was very happy with the service provided. I was a little late showing up so had missed the shuttle and the service manager Kevin gave me a ride to work, Mayfield Toyota definitley went above and beyond. Cheyenne and Payton were very helpful as well!

Had a wonderful experience with Andy Lam and Ryan Taylor. The process from picking a car for me to financing to signing the papers and driving away was painless and quick. Any questions I had were answered and I would 100% go to them for any future business. Thanks Mayfield Toyota!

Had a great experience and got an amazing vehicle! Thanks to Kier, our amazing product advisor, Scott and Courtney and the Finance team for their help in getting us into a great pre-owned Rav4!

Had the pleasure of getting my first car here and was helped by Andy Lam. Extremely helpful person and all staff was very pleasant, making my first buying experience fantastic. Highly recommend!

Andy was excellent, we pretty much conducted the whole trade deal by text and my 4Runner was all shined up and ready to go when we got to Edmonton
Being from 5 hours north of Edmonton it was very important that everything go smoothly because I couldn t come back if it didn t
My insurance company was not answering phones on Saturdays so I got pretty stressed but Andy quickly solved the problem by lending us dealer plates that we could courier back to the dealership
Also Myron in finance was so easy to deal with, very honest and quick
Best car buying experience we have ever had Thanks Andy

Very poor service..... only look for the money, after oil chang my vehicles is not starting nobody helping almost an hour to start my vehicles.

Went in on Saturday to look at buying a new car, andy was my salesman. I was impressed with with his professionalism and knowledge of the cars. Andy was very quick to answer any questions I had, and if he didnt know the answer he found it out right away. Very personable gentlemen, and made sure I understood everything that was going on as this was my first new car. The biggest thing is that he didnt put any pressure to buy the vehicle. When Andy did the walkthrough of the car with me, he stayed even after the dealership had closed to make sure I knew the features of the car. All in all was very impressed with the service and hospitality of the staff, but in particular, Andy. Would definitely recommend anyone buying a new car to speak to Andy.

Came in for an oil change..went out with oil changed and...a dent. I guess I couldn't ask for more

My experience have been excellent. I got the vehicle with all the features I was looking for very quickly and got all the help I needed promptly and to the point. Thank you

Mayfield Toyota is my first choice for service for my Toyota. The friendly staff and their work being on time and as estimated makes it a simple decision.

Staff are professional, friendly, accommodating and respectful.

Very happy with dealership. We had a very good experience. Our sales rep Bill was wonderful.

Great service, punctual and professional and this is why I bring my vehicle here on the service schedule.....gs

Good service, lots of selection, wish the salesman could deal more with you instead of the sales manager.

Chris (Service Manager) has an amazing team! I truly appreciated everything he did for me

I was purchasing my first truck, and was really interested in the Tundra. I was greeted with a smile, Alex W treated me with respect, I got great service and left satisfied.

I am really dis appointed with my experience with this branch. I've been doing my maintenance with them for almost 3yrs now. But i have one bad experience just recently while i left my car for change oil. Somebody from their maintenance staff got my ipod inside the middle compartment

I travel from out of town and Mayfield Toyota does everything they can to accommodate my needs to make getting my car serviced and tending to errands easy. Top Notch

April 26, 2019

It has been such a pleasure dealing with Mayfield Toyota! This is my second vehicle from them and I would not buy from anyone else.
THANK-YOU again to Andy Lam for making our experience such a pleasure for the second time! You always go above and beyond!

I like the professional service may field provide its awesome

The whole experience was first class from when I first walked in to when had completed my deal MJ is a top class salesman he goes through everything in great deal and leaves no stone unturned to get you the deal you want I will definitely give him repeat business Colm Hughes

Sukh is a great consultant at Mayfield Toyota- caring, thorough, very competent & looks after the needs of his clients. Every moment with him was quite delightful. He helped us to choose the right vehicle for us. We were impressed with his knowledge & personality. Toyota must be very proud to have an employee of such a man with this calibre.
Indeed the whole staff is very courteous & welcoming. It is a good multicultural facility & consultants speak many languages to accommodate their clients. The CEO of Mayfield Toyota mus be commended for creating such atmosphere.
Danny P, Internet manager was very helpful to take me to Sukh & asked him to look after us. His sense of humour , politeness & coperative attitude won my heart. Finance people- Joan & Michael explained the details of financing our car. 5 Star experience with Mayfield Toyota.

It was a great experience, they made it stress free and had a lot of knowledge on the vehicle I was looking for! Financing with Altaf was awesome, he is friendly, kind, and made it a great experience!

I had the best experience with Kheir Kho at Mayfield Toyota during the whole time. Excellent staff, very cooperative and helpful. I highly recommend to checkout Mayfield Toyota for your vehicle purchase.

Great salesman with honesty and very friendly and guest oriented.

I had such an amazing experience in Mayfield Toyota for a new car purchase. Dealt with Michael Lampa and Desiree and their customer service is phenomenal and they will do anything to make sure you leave the dealership happy. Thanks for the awesome experience.

The work was done on time and exactly as described. The shuttle van got me to work and back - it was all good!

I have been coming to Mayfield Toyota since 2007. The friendly, professional and helpful staff was the main reason I keep going back. I have recently traded-in my car and the experience was exceptional.
Thank you Andy and Myron for your wonderful services.

March 21 I brought my vehicle in for service, while my 82 yr old mother was waiting for me in the parking lot the shuttle driver backed into her car. Mayfield Toyota agreed to repair the damages; brought her car in April 3rd to have the damages repaired and while there a oil change. Picked her car up on April 10th, while driving home on the Anthony Henday at about 20km in, the oil light came on in the vehicle and suddenly started to lose power and I was unable to drive it. I Called Toyota immediately and they towed it back to the shop. The next day The service manager said that it was the engine light that came on not the oil light, it was definitely the oil light. I was told that the cylinder lost compression, and that the only solution is a new engine. I have been dealing with this for the past 2 weeks. I cannot prove anything but something happened while my moms car was being serviced. The car was in perfect running condition prior to the service. Mayfield is offering to replace the engine at $2600 minimum. My mother has been without a car for 3 weeks. She is 82 yrs old and is not prepared to by a new car nor pay for this repair. My parents had this vehicle serviced on a regular basis at this dealership and at no point was it mentioned that there was a problem with the car. This has put my mom in a very stressful situation.

Ryan the fiance manager and Tim are the best ever! Really appreciate all the work they put into finding us the best deal and following up with us after to help out with the interest rate. Calling the year and a bit after we bought to check on things really solidified us as returning customers.

Worked with Abhi to get my new Toyota Corolla. Great guy and went above and beyond to answer all the questions I had. Provided videos of the vehicles when I was out of town. Overall really great job.

I was assisted by MR.Andy lam who was a professional at its best . He gave us all the detailed information required and gave us enough time to make our decision . Customer service was at its best .

Very professional car care. Shuttle service available. Staff is knowledgable and friendly. Really like the "free oil changes" when vehicle was purchased at Mayfield. And of course Toyota brand vehicles are so dependable!

Very professional and helpful. I found MJ to be honest and quick to get back with information for me

the first Toyota shop I have been to that actually seems to care about the customer. They bent over backwards to check on parts, find parts, etc for me that I was having a hard time getting other shops to do.

I will definitely be repeating business with them and will be having them do some work on my truck when I am back in town.

Free oil change program and great service department.

For those looking to purchase a vehicle I would definitely recommend visiting this location. My overall experience from start to finish was handled with such professionalism and ease. I have to say a huge thanks goes out to Rob Furlong for helping me find the perfect vehicle. This experience is why I will be promoting this dealership to my friends and family. On top of it the gentleman who handled my financing went above and beyond. Best experience and very pleasant to deal with. I am extremely impressed with Mayfield Toyota.

All the best,

Casie Brightwell

First experience at Mayfield has been great from day 1. Attentive, to the point and efficient. No pressure!

They have a huge stock of cars laying around ready for costumers. By far has the highest qoutes for Rav4 2018 compared with other dealership.