Jesse D

Review of Mayfield Toyota

I recently purchased a used Tundra from these guys...

I recently purchased a used Tundra from these guys. I started the process online from a 3rd party website and all of my dealings were through email until just after we started negotiating numbers. We did a trade-in of our existing truck and the process was seamless from the evaluation (over pictures as we live over 2 hours away) to driving the new truck away. We showed up to our appointment with Andy Lam and nothing changed from our expectations. Andy was great to deal with. During our test drive we discovered a button that wasn't working so they put it in the shop right away to get it fixed. All in all it took about 4 hours from the moment I walked into the dealer, to getting the truck fixed and when we drove our new Tundra off the lot. The staff were great to deal with, I felt looked after in every way with 0 concerns. I was already happy with the service prior to showing up in person, and my experience only got better once I got there. We had negotiated our price before I arrived, nothing changed and no surprises with the trade-in. These guys are great to deal with and I would be happy to deal with them again in the future even though there are dozens of Toyota dealers closer to me. Thanks again Andy!