I ordered a Miele Vacuum Cleaner on 26th November ...

I ordered a Miele Vacuum Cleaner on 26th November and paid it. Then I got a message from the seller that my product was not available before the 11th December. When I was checking on 11th what was going on with my order, they told me they didn't receive the stock yet and that it will arrive only on 28th December. I was very annoyed and asked if in that case it will be delivered to my home at least before the new year. They said it will if it arrives to them by 28th. It arrived to them, but I got a message it will be dispatched from their store only on 2nd January. They said that DPD is not available before. A big fat lie: I ordered a product from Germany (not UK!) yesterday, it was already dispatched and it will arrive latest on 3rd January to my home with DPD. Marks Electrical are keeping instead my already more than one month ago paid produckt in their stock without sending it out. I will never again buy from this shop!

After publishing this review at TrustPilot, Marks Electrical responded: "Since looking into this, I can see the item was out of stock when you ordered it. We advise 8-14 working days for items that are out of stock. Your ordered the item on the 26th and it was delivered on the 3rd which is 8 days.We apologise we did not have stock of this item when you placed the order but we were within our estimated time frame. "

They are very bad at maths too! I ordered and paid the vacuum cleaner on 26th NOVEMBER and received it on 3rd JANUARY! This is one month and 8 days, not 8 days! So my disappointment has a strong reason and is after such a lousy response from the seller also accompanied with anger.