Cooker hood arrived minus charcoal filter detailed...

Cooker hood arrived minus charcoal filter detailed in the listing. In fairness this was sent out at no cost, although should have been included as advertised. However, once installed, the protective installation film was then removed, which peeled off part of the chrome finish on the product. Clearly a manufacturing defect. Called Marks to request replacement due to faulty goods & was told once item is installed it's not their problem. Explained I couldn't have known about the problem prior to installation & their response was the protective film (which is there to protect from scratches during transit/installation) should have been removed after delivery to check for damage. Rude staff who wouldn't accept any responsibility or help in any way. They also claimed to have spoken to the manufacturer who had apparently also said that once installed they weren't liable. This was a total lie. I called manufacturer directly, they hadn't had a call from the retailer & were only too happy to help as it clearly sounded like a manufacturing defect. Sent an engineer out who immediately confirmed this (and who laughed when told that Marks suggested the protective film should have been removed prior to installation). Manufacturer then sent engineer to remove faulty item & install replacement. Manufacturer was great, but if it had been left to Marks I'd be left with a defective product. Very poor service. Will never use again or recommend.